I called Mile Auto to update my payment information and asked why my rate increased? Cami said was standard increase for my state. I asked if there was any way to get my rate lowered and Cami asked if... もっと見る
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Now mile auto is charging arm and leg and very expensive for my ocasion drive on the weekends tesla. It's charging triple around 300$/a month. My car payment including gap insurance around $ 500.00/... もっと見る
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Clyde is absolutely wonderful.! Having him take care of my urgent issues, gave me plenty of insight on Clyde as a customer service agent. He is extremely kind, empathetic, a great listener, super know... もっと見る
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Customer support is fabulous! At first, I was surprised there was no online app to handle my Mile Auto payments, view my policy, etc. Then, I realized, it's actually a blessing! It's so friendly and e... もっと見る
企業が回答しました
企業情報
当該企業による記述
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Drive Less? Save More with Mile Auto.
当該企業による記述
- Flexible pay-per-mile rates made for lower mileage drivers
- We're on a mission to make car insurance fair for people who don't drive as much.
連絡先
PO Box 725369, 31139, Atlanta, 米国
- (888) 645-3001
- info@mileauto.com
- mileauto.com
4.1
ほぼ満足
303件のレビュー
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I called to update my credit card and ended up getting a discount!…
I called Mile Auto to update my payment information and asked why my rate increased? Cami said was standard increase for my state. I asked if there was any way to get my rate lowered and Cami asked if I was married and I said yes which got me a discount! My insurance agent had listed me as single when I went to Mile Auto for some reason. I could have had this discount all along! Thank you, Cami for helping me. It pays to ask questions and she was so helpful. Mile Auto's customer service is great!
2026年4月20日
自発的なレビュー
Mile Auto からの回答
Hi Ms. Hagenbuch - thanks for your kind review on Trustpilot. We are glad that Cami was able to help get all this situated for you. Cami is a super member of our Customer Care team. We are thankful to have you as a part of the Mile Auto family! -Mile Auto Customer Success
Clyde is absolutely wonderful.
Clyde is absolutely wonderful.! Having him take care of my urgent issues, gave me plenty of insight on Clyde as a customer service agent. He is extremely kind, empathetic, a great listener, super knowledgeable and very very professional..! If only ALL our customer service interactions could be with Agents like Clyde.! He is definitely ONE OF THE BEST...😊
2026年4月13日
自発的なレビュー
Mile Auto からの回答
Hi Brandi - thanks for your kind review on Trustpilot. Clyde is a key member of our Mile Auto Customer Care team, and we are pleased that he was able to deliver excellent support. Thank you for being part of our Mile Auto family. -Mile Auto Customer Success
Customer support is fabulous
Customer support is fabulous! At first, I was surprised there was no online app to handle my Mile Auto payments, view my policy, etc. Then, I realized, it's actually a blessing! It's so friendly and efficient to call someone on the phone! You don't need to worry about navigating a confusing web app or mobile app. I just spoke to Klyde and he was extremely helpful in changing my payment method and explained how payment methods are set up within the system-- only one payment method allowed, which is nice and simple. In this day and age we need more simplicity and more human contact! Agents can also email you things -- such as your policy documents. They can also help if, for some reason, you're unable to take an odometer photo by the deadline. Mile Auto is great!
2026年4月10日
自発的なレビュー
Mile Auto からの回答
Hi Gwen - thanks very much for your Trustpilot review. Our Customer Care team works hard to provide excellent and personalized support for all our customers. We appreciate having you as a part of our Mile Auto family! -Mile Auto Customer Success
La atención fue constante
La atención fue constante, con periodos de respuestas bien rápidos, muy cordial y respetuosa
2026年4月9日
自発的なレビュー
Mile Auto からの回答
Hola Reinier - Muchas gracias por tu reseña y por formar parte de la familia Mile Auto. -Mile Auto Customer Success
Excellent company!
I have no complaints for this company, or any representative with whom I’ve had dealings. Highly recommend.
2026年3月23日
自発的なレビュー
Mile Auto からの回答
Hi Jude - thanks for your review on Trustpilot. Our team works hard to serve the needs of our customers, and we are grateful when that goal is achieved. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Mile Auto insurance is a SCAM, drove 38 miles, cost $55
Mile Auto insurance is a SCAM. DO NOT waste your time with this company. My 1999 Ford Truck was driven 38 miles in a month, and the insurance premium was $55. I'm retired with a PERFECT driving record.
How did they raise the $16 base charge, plus the 57 cent mileage charge up to $55? They added these HIDDEN FEES:
Anti Theft Fee $2.50
Installment Fee $5.00
Mileage Data Capture Fee $6.00
Policy Administration Fee $25.00
There is nothing in their signup papers about a $25/month "policy administration fee".
Also, since you have to email a picture of your odometer every month, so they can figure out the mileage cost, every policy will be charged the $5.00 "installment fee".
EVEN WORSE... They only give you THREE DAYS to email your odometer photo, or they charge you for 2.000 miles that month, with a huge mileage fee.
That happened to me once, since I HAD two cars insured by Mile Auto, and each odometer photo is due on a different date.
This company is a 100% SCAM! They ADD FEES, until your cost EXACTLY equals a real insurance company, like progressive or E-surance.
It is so much hassle and worry to sign up (only over the phone - no online anything!), then have to worry if you missed your three day window for the odometer photo.
It sounds great, only pay 15 cents per mile that you drive in a month... then where the H#LL did the other fees come from, so your cost EXACTLY EQUALS a REAL INSURANCE company!?!?!?!?!?!
I'm in a rage about being ripped off, after all this time and effort to sign up, and send in all these odometer photos.
Please DO NOT waste your time, thinking you will save a DIME with this scammer "Mile Auto".
I would attach a photo of the 38 miles driven/$55 monthly bill, if I could, but I can't using this browser. P.S. The more sporty cars, like 2009 Honda Accord, have a monthly "base charge" of $26, WITH the other fees added on top. So, there is no way to win with this company
2026年4月2日
自発的なレビュー
Mile Auto からの回答
Dear Mr. Farm Guy – we’ve read your review on Trustpilot, and also examined your records in our system. Thank you for trusting us with your car insurance for two consecutive 6-month terms. Unlike most traditional insurance companies, we choose to clearly disclose all charges in our monthly statements whereas other insurers hide those charges in their monthly invoices. You are correct that we charge an anti-theft fee (required by the State of Texas), along with installment fees, mileage capture fees and policy administration fees. We believe in transparency and full disclosure for our customers.
As you experienced during each of the 12 months you were insured by Mile Auto, we do require monthly odometer photos as that is how we are able to charge our low-mileage customers for the miles they actually drive. If a customer fails to submit an odometer image, they are charged for 40 miles per day for the prior month. Once an image is finally submitted, a credit is issued for any overpayment if the mileage is less. For each of the twelve months you were insured by Mile Auto, you submitted your odometer images and saw how our systems operated and how your monthly statements were created.
With each of our customers, rates are developed using traditional insurance underwriting criteria, and then the insurance costs are divided into a fixed base monthly rate and a per mile charge. Rates vary for each customer depending on their vehicle, driving history, claims history, etc. Low-mileage customers can typically save hundreds per year compared with traditional “all-you-can-eat” insurance.
We regret that you feel like Mile Auto is a “scam.” We can assure you that the thousands of customers who have been insured by Mile Auto for millions of miles would not agree.
In the event you wish to discuss your experience further, feel free to email us at: customersuccess@mileauto.com.
Clyde was amazing on helping me I give…
Clyde was amazing on helping me I give him 5 stars
2026年3月30日
自発的なレビュー
Mile Auto からの回答
Hi Kimberly - we agree with you that Clyde is indeed amazing. Thanks for trusting Mile Auto with your auto insurance needs. We appreciate having you as a part of the Mile Auto family. -Mile Auto Customer Success
Klyde
Hello,
Klyde was most helpful and very efficient. He was knowledgeable and provided me with the information that I needed.
I advised several individuals at the dealership with your company name and how mile auto works. Hopefully, you will receive some referrals as a result of me expressing how pleased I am with you.
Warmest Regards,
Cynthia King
2026年3月30日
自発的なレビュー
Mile Auto からの回答
Hi Cynthia - thanks very much for your kind review on Trustpilot. Klyde is a valued member of our Customer Care team, and works hard to take care of each customer he deals with. We are pleased to have you as part of the Mile Auto family, and also appreciate the referrals of happy customers. Thank you! -Mile Auto Customer Success
I recently moved from Georgia to…
I recently moved from Georgia to Tennessee. I had questions on my policy which were not answered and the customer service person was rude. When I asked for a supervisor, I was told that they do not have one. I called back and waited for 20 minutes with no supervisor. So, I called the next day and asked again. Again, I was initially refused. I stated this is enough so after about 15 minutes, another rude person came on the line by the name of Elana. She stated that she was the customer service manager. Due to her rudeness I asked who her supervisor was and she told me that it was the President of the company. I have had mile auto for a few years and never had this type of customer service. I needed a new policy but I would NEVER use this company again and cancelled the next day after I bought from another company.
No one should ever have to spend their hard earned money with a company that does not appreciate a customer. Other insurance companies do!!!!
2026年3月27日
自発的なレビュー
Mile Auto からの回答
Dear Steve - we have received your Trustpilot review, and regret that you feel you were treated rudely by any member of our Customer Care team. We appreciate having you as a Mile Auto customer, and are pleased that you found suitable insurance once you moved to Tennessee. Sincerely, Mile Auto Customer Success
Ian was excellent in helping me resolve…
Ian was excellent in helping me resolve my situation
2026年3月23日
自発的なレビュー
Mile Auto からの回答
Hello "R" - We are pleased that Ian was a big help. Our Mile Auto team members really do care about our customers. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
If you want to save money with a smile go tomorrow
I got my auto and let me tell you this is the best thing since sliced bread they live up to their word I got a very nice representative they always so nice my auto is the one that you want to go with I was with another company plan over $320 for a 2019 Toyota RAV4 and a 2007 Maxima with liability I went to my auto for the same price they go by the mile I'm now paying $1 like $30 it is a very very very very good company I have no complaints none whatsoever I love my uncle y'all tried if you don't drive a lot this would be the place where you need to be
2026年3月19日
自発的なレビュー
Mile Auto からの回答
Hi Toinetta - thanks very much for your review on Mile Auto. We are pleased that we are able to save you money for your lower mileage driving. As you can see, we operate kind of like your electric bill - the less you use the less you pay. And, we agree that the members of our Customer Care team are kind and really listen to what our customers need. Thanks for being part of the Mile Auto family. Drive safely! -Mile Auto Customer Success
Mile Auto からの回答
Hi Gloria - thanks very much for your review on Trustpilot. We are pleased that our Customer Care team was able to kindly and efficiently assist you. Thank you for being part of the Mile Auto family. -Mile Auto Customer Success
Charged excessive
Charged excessive. Charged arm and legs. Disappointed with mile auto.
2026年3月19日
自発的なレビュー
Mile Auto からの回答
Hello Binhminh - we have reviewed your Trustpilot review and researched your account. First of all, we appreciate you being a long-term member of the Mile Auto family. We see that our system did not receive your mileage reading for the most recent month, so our Customer Care team is attempting to reach you by phone and email to get that odometer reading in order to adjust your payment accordingly. Just for the record, our monthly invoices reflect the miles actually driven in the prior month. If we do not receive a reading, our system automatically generates a "default charge" for 40 miles per day. Once that happens, when a customer reaches out, that can immediately be corrected to reflect a charge for the actual miles driven. We look forward to taking care of this situation for you. Thanks very much. -Mile Auto Customer Success
I called because I needed to add…
I called because I needed to add another vehicle, change my payment card. Cami was very kind, patient, knowledgeable about my process. Handled everything well and professionally. So glad that we chose this auto insurance company. Customer service has always been great.
2026年3月13日
自発的なレビュー
Mile Auto からの回答
Hi Catreana - thanks for your review on Trustpilot. We are glad to hear of your positive interaction with Cami. Our team is focused on kind and professional efforts to serve our customers. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Ana what's very helpful and willing to…
Ana what's very helpful and willing to make sure that my questions and concerns about my claim were clearly under, she took the time to go over every issue and made sure that everything was clear.
Thank you Ana!
2026年3月12日
自発的なレビュー
Mile Auto からの回答
Hi Gabriel - thank you for your review on Trustpilot. Dealing with claims can be frustrating and confusing, and frankly the claims experience is what sets "so-so" insurance companies apart from "great" insurance companies. We are so glad that Ana was able to be there for you to make the process clear and understandable. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Just another crooked company!
Had several people run quotes with the same vehicle and basic information that would not effect the cost. Minimum liability insurance for a second vehicle that doesn't get driven except dump runs or home depot.
My insurance for my car wanted to charge me full fare for the second so I was shopping and heard stories of the fluctuating pricing so I gave a few people the same basic info to run from different locations. They all got different quotes. So I called them and they gave me a quote that was higher. I said no thanks and ran another quote from their website and it came in 33% cheaper. I called them back and asked them how that is possible SARA whom claimed to be a supervisor was rude and stated that multiple quotes were not possible because you have to enter your VIN and drivers license to get a quote.
I said,not from your website! Don't use your license,social, or phone number for a quote! They just get more money from selling your information and they are not required buy law.Then extended her rudeness and said she knew what she was talking about and she is a customer too. I said you work there and you had to use the website to get your insurance. Sounds unfeasible or stupid!
You have my information what aspects would make my quote cheaper? She said your quote is what it is. Is it fraud or stupidity. 50 years of different scams from all insurance companies makes shopping around a necessity. The electronic wall saves many a gutless weasel the beatings they deserve. Another negative situation created by the use of business phones and Internet!
Here's hoping the next time you need insurance it's for medical recovery!
2026年3月11日
自発的なレビュー
Mile Auto からの回答
Dear Feathers Galore - All auto insurance, including insurance from Mile Auto, depends on the personal details of the applicant (things like prior claims, prior insurance coverage, age, address, etc.). To get a full quote, all insurers also require a drivers license number, home address, garaging address for the vehicle and VIN. A full and accurate quote does not depend upon generalized information, but specific information relevant to you, your vehicle, your claims history, and your motor vehicle violations. So, unless you shared all your personal information with the "several people" who ran your quotes, they would not get the same result. Also, most insurance companies run antifraud analytics in the background that detect multiple users attempting to defraud insurance companies, so your efforts to obtain multiple quotes by multiple people using the same information would also likely trigger such system protection mechanisms. And finally, we do not sell information to third parties. -Mile Auto Customer Success
It was good an helpful
2026年3月11日
自発的なレビュー
Mile Auto からの回答
Hi Kahlayni - thanks for your review on Trustpilot. Our Customer Care team members here at Mile Auto work hard to be kind and helpful. We are so glad you are part of our Mile Auto family. -Mile Auto Customer Success
Ian was very helpful and he was also…
Ian was very helpful and he was also very thorough.
2026年3月10日
自発的なレビュー
Mile Auto からの回答
Hi Todd - Thanks for your review on Trustpilot. We are pleased that Ian was helpful; he's an outstanding member of our team. We are glad to have you as a part of the Mile Auto family. -Mile Auto Customer Success
Mile Auto からの回答
Hi Charles - thanks for your review on Trustpilot. We are so glad our Customer Care team could quickly and easily provide the service you needed. We will share your kind words with the team. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Mile Auto からの回答
Hi Corneilus - we appreciate your review on Trustpilot. We think our Customer Care team is pretty special, and are thankful you think so too! We are glad you are a part of the Mile Auto family. -Mile Auto Customer Success
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