This bed is absolutely ADORABLE. My daughter was thrilled when she saw it. Putting it together wasn't too complicated and the parts were clearly marked and well organized. Highly recommend to anyone w... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I thoroughly enjoy my experience with mimibeds! Shipping was very fast, all pieces came and instructions were easy to read. My family picked out the dream raft floor bed for our toddler, and he absolu... もっと見る
企業が回答しました
We ordered the House Bed and Mattress combo, which arrived in less than 2 weeks. Communication with customer service was pretty quick when we were curious about shipping times. The bed itself is a... もっと見る
企業が回答しました
Le délai de livraison a été beaucoup plus long que prévu lors de la commande, 2 mois de plus. Le service client, ne m’a jamais répondu, et ce, même après avoir envoyé 2 courriels, j’aurais annulé la c... もっと見る
企業情報
当該企業による記述
Proudly Canadian, Mimi Beds is a dedicated family owned business specializing in the creation of Montessori beds for kids. Our mission is to provide children with a safe, comfortable, and inspiring sleep environment that promotes their independence and growth. With meticulous craftsmanship and a commitment to quality, Mimi Beds offers beds that combine functionality, aesthetics, and the principles of Montessori education. We strive to make bedtime a joyful experience for both children and parents, fostering a sense of wonder and exploration in the world of dreams.
連絡先
3.7
まあまあ
297件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 98％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Pire service clientele
Pire service clientele.
J'attends un lit depuis des semaines. Ils ignorent les courriels. Ne répondent pas sur les réseaux sociaux. Le produit n'a jamais été recu par la compagnie de livraison. Incroyablement decevant
2026年1月17日
自発的なレビュー
Mimi Beds からの回答
Merci d’avoir pris le temps de nous écrire, et nous sommes sincèrement désolés pour cette expérience frustrante. Nous comprenons parfaitement à quel point il est décevant d’attendre un lit sans recevoir de réponses claires ou de suivi.
Nous allons vérifier immédiatement avec notre équipe et le transporteur pour déterminer le statut de votre commande et vous fournir une mise à jour précise dès que possible.
Nous vous remercions pour votre patience et faisons tout notre possible pour résoudre cette situation rapidement.
Worth every penny !
Very cute! Not gonna lie, I was a bit stressed waiting for the mattress since the bed arrived first… delivery was slower than expected because of the weather. But once everything finally arrived, wow. The bed is amazing quality. My little boy absolutely loves it and keeps showing everyone “his bed” 🥹
2025年12月17日
自発的なレビュー
Mimi Beds からの回答
Thank you so much for sharing your experience! We completely understand how stressful it can be waiting for everything to arrive, especially with weather-related delays.
We’re thrilled to hear that your little boy loves his new bed and that it’s meeting your expectations for quality. Seeing it bring him so much joy makes all the wait worthwhile!
Wishing many happy nights and fun memories!
Love the bed, and good customer service
Customer service was honestly great. We were sent the wrong bed at first, which was frustrating, but they took full responsibility right away. They handled the return and replacement without any back and forth. Mistakes happen, but the way they dealt with it made a big difference. The bed we received in the end is beautiful and my little Holden loves it.
2026年1月5日
自発的なレビュー
Mimi Beds からの回答
Thank you so much for sharing your experience! We’re thrilled to hear that Holden is enjoying his new bed, and that our team was able to make the replacement process smooth for you.
We truly appreciate your understanding and kind words—it means a lot to us that we could turn a frustrating situation into a positive one.
Wishing you and Holden many happy nights with the new bed!
Unfortunate experience
I ordered a Queen Size Montessori bed from Mimibeds on January 3, 2025, and selected their Ship Next Day option. Weeks later, the bed still had not shipped.
The most frustrating part is that Ship Next Day is clearly advertised and charged for, yet not honoured. Only after reaching out did I learn the bed was still waiting for a shipping label, with no confirmed pickup date. There was no proactive communication or transparency about delays or when I can expect my order.
In my opinion, this feels sneaky and makes the business model seem shady. Advertising next-day shipping when items are clearly not ready to ship is misleading, especially for parents making time-sensitive purchases.
Based on this experience, I would not recommend Mimibeds if you expect honesty, transparency, or reliable shipping timelines.
2026年1月15日
自発的なレビュー
Mimi Beds からの回答
Thank you for sharing your experience. We’re truly sorry for the frustration this situation has caused and understand how disappointing it is when shipping expectations aren’t met—especially for time-sensitive purchases.
We’d really appreciate the opportunity to review your order in detail and address this properly. Please reach out to our support team directly with your order information, and we’ll work with you to clarify the status, discuss available resolutions, and ensure your concerns are handled by the appropriate team.
Customer satisfaction is important to us, and we’re committed to improving communication and transparency where we can.
Decent overall
We were very happy with how quickly we received our Mimi bed! The quality is somewhat lower than we were expecting for a solid pine, Canadian made brand but thus far it has done the trick. The gate doesn't quite align properly, and when our kiddo grows and we want to take the gate of the 'wall' with the gate is quite wobbly without it. It would be nice if the max weight was more than 250lbs so that both my husband and I could lay in bed with our kiddo. Overall though we are happy with our purchase, and appreciate the sleeping arrangements that the Mimi bed offers us!
2026年1月5日
自発的なレビュー
Mimi Beds からの回答
Thank you so much for taking the time to share your thoughtful feedback. We’re really happy to hear that your Mimi bed arrived quickly and that it’s working well for your family’s sleeping arrangements 😊
We also truly appreciate you sharing your concerns regarding the gate alignment, sturdiness once the gate is removed, and weight capacity. This kind of feedback is very important to us and helps us continue improving our products.
If you’re open to it, we’d love the opportunity to look into the gate alignment and stability concerns more closely and see how we can help. Please feel free to reach out to us directly at info@mimibeds.com, and our support team will be happy to assist you further.
Thank you again for your support and for choosing Mimi Beds—we’re glad to be part of your family’s journey.
Amazing products, delayed a bit but received updates
The bed and playpen are absolutely amazing, truly a dream once they arrived. The quality is beautiful, sturdy, and perfect for our little one.
We did experience a shipping delay, which turned out to be an issue on Canpar side, and that part was a bit frustrating. but once everything arrived, it was completely worth the wait.
Overall, we’re very happy with the products and would still recommend Mimi Beds for the quality alone.
2026年1月14日
自発的なレビュー
Mimi Beds からの回答
Thank you so much for taking the time to share your experience! We’re absolutely thrilled to hear that you love the bed and playpen and that the quality, sturdiness, and design were a perfect fit for your little one 💛
We truly appreciate your patience regarding the shipping delay and understand how frustrating that can be. We’re glad to hear that once everything arrived, it was worth the wait.
Thank you again for your kind words and recommendation—it means a lot to our team. If you ever need anything in the future, we’re always here to help!
Horrible experience DO NOT ORDER
I placed an order for two beds on Dec. 26th and all they've done is print a label. The website showed next day shipping and that is false advertising.
I tried emailing the support email and got no response. I've been able to get a few replies through Instagram DM but they've been vague and not helpful. They initially blamed the delay on the carrier so I reached out to them and they had no idea about the order and told me to contact the company. I then contacted Mimi Beds again via Instagram DM and was told they'd escalate the issue and get back to me, they did not. I had to reach out again.
I've now been given a ticket number and told they'll keep an eye on the order. They refuse to give any concrete answer to when they'll actually ship my order.
Jan 14th
I've been asked to reach out and I've sent an email.
I received an email apologizing and explaining the next steps they're taking. I received a partial refund and was promised a clear update within 48hrs.
Jan 16th
I'm still waiting for my order to ship!! I was told the carrier has my order and is trying to locate the package.
I called the carrier directly and was told they have not received the order and to have Mimibeds schedule a pick up. I asked for proof that Mimibeds has contacted the carrier and received screenshots that appear to be internal messages between employees. One says my order is shipping today and the other says the carrier is trying to locate it.
Still no updates showing on the tracking number I was given on Dec 29th.
DO NOT ORDER FROM MIMIBEDS
2026年1月9日
自発的なレビュー
Mimi Beds からの回答
Thank you for reaching out and sharing your experience. We sincerely apologize for the delays and the frustration this has caused. This is not the experience we want for our customers, especially given the expectation of next-day shipping.
May we request to contact us via info@mimibeds.com so a member of our support team will be able to assist you directly to review your order, provide a clear update on its status, and assist you in moving forward with your shipment. We are committed to ensuring your concerns are addressed and your order is handled properly.
We appreciate your patience and understanding while we work to resolve this.
Commande non reçue et manque de transparence
Notre commande de matelas passée en décembre pour notre fils, qui n’a toujours pas été livrée à ce jour. Malgré nos relances, la seule information reçue de votre part indiquait que la commande était « prête à l’entrepôt ». Or, après vérification directe auprès d’Obibox, il nous a été confirmé que notre commande n’existe pas dans leur système.
Cette contradiction est inacceptable. Ils nous assurent que les commandes se livrent dans 48h, mais ils ne sont même capable de dire la vérité ou nous faire un suivi claire.
Nous vous avons accordé un délai de 48 heures pour obtenir un suivi, à défaut nous procédons à une rétrofacturation.
SVP, évitez de commander chez Mimi Beds. Nous sommes extrêmement déçus par le manque de transparence et de rigueur, particulièrement pour un produit destiné à un enfant.
2026年1月13日
自発的なレビュー
Mimi Beds からの回答
Nous vous remercions de nous avoir fait part de votre situation et sommes sincèrement désolés pour les désagréments et la frustration occasionnés.
Un membre de notre équipe de support prendra contact avec vous dans les plus brefs délais afin de faire le point sur votre commande, de clarifier la situation et de vous apporter toute l’assistance nécessaire pour résoudre ce dossier rapidement.
Nous vous remercions pour votre patience et restons pleinement engagés à vous fournir un suivi clair et une solution adaptée.
Railings not very sturdy
I will say that delivery was quick, bed came packaged properly and there were no damages, but the bed overall seems extremely cheaply made. It’s aesthetically pleasing and I love the rails that surround the mattress, but my son sometimes wakes and jumps/shakes the railings and they are SO wobbly. I also don’t find the door mechanism to be very “user-friendly.” The buttons are somewhat stubborn to push to open and close the gate. For what we paid, I am very unimpressed but I have a 2/5 because delivery was good and it was fairly easy to put together.
2026年1月12日
自発的なレビュー
Mimi Beds からの回答
Thank you for taking the time to share your detailed feedback. We’re glad to hear that the delivery was quick, the bed arrived well packaged, and assembly was straightforward. That said, we’re truly sorry to learn that the overall quality and functionality did not meet your expectations.
This is not the experience we want for you or your son, especially for a product designed with children’s safety and comfort in mind. Your concerns regarding the stability of the railings and the door mechanism are taken very seriously.
A member of our support team will be reaching out to you directly to better understand the issues you’ve encountered and to provide assistance toward a resolution. We appreciate you bringing this to our attention, as it helps us improve both our products and our customer experience.
SCAM! They take your money but never provide product
The company listed that the two products we ordered were in stock and ready to ship the next day. It is now TWO WEEKS since they created shipping labels for the two products. One was picked up right away and has arrived. They claim that the courier was “too busy” and couldn’t pick it up….. except one of the two packages was picked up? Clearly no logical people working there, or possibly no humans. We have been in constant contact with the company for two weeks, every time we ask a direct question about the product, they completely avoid the question. They took our money and appear to be a scam company. With the lack of answers to ANY questions we have asked, I suspect that it is just AI bots and not a real customer service department. The warehouse where this bed was “shipping from” is a 25 drive from us. We have asked to pick up the product ourselves and they will not answer. We wanted to support a small Canadian brand instead of purchasing foreign. We seriously regret our decision to purchase from this company.
After responding to our message below, Lara from Mimi beds contacted us making many assurances and promising to get back to us by January 13 to solve this issue. No one has returned the emails since, the phone number does not work and they are ignoring emails. They are only responding to our messages because of this 1 star review. I offer yet another 1 star rating based of their lack of follow through, transparency, honesty or actually providing solutions to get us our product.
They finally responded after this last update to inform us that they DO NOT HAVE INVENTORY. They lied on their website, they have spent more than two weeks gaslighting us that Purolator was refusing pick up when the problem is that they never had the product. AVOID THIS COMPANY AT ALL COSTS!!!!!!
2026年1月12日
自発的なレビュー
Mimi Beds からの回答
Thank you for bringing this to our attention, and we’re truly sorry for the frustration and inconvenience you’ve experienced. We completely understand how upsetting this situation has been, and your concerns are valid.
Please rest assured that your case has now been escalated to our Customer Care support team, and a dedicated representative will be reaching out to you directly to communicate clearly and work toward a resolution as quickly as possible.
We appreciate your patience and the opportunity to address this properly. Someone from our team will be in touch shortly.
Mimi Beds からの回答
Thank you for your feedback! We’re so glad to hear that you’re happy with the quality and price of the bed. Knowing that it’s working well for your child means a lot to us.
Mimi Beds からの回答
Thank you for your kind words! We’re thrilled to hear that installation was easy and that you’re happy with both the quality and the price. We hope your little one enjoys their new bed!
All round amazing experience
Shipping was fast even though I ordered during the holidays. The bed is amazing. My son loves it and just loves being in his big boy bed so much. Thank you so much!
2025年12月26日
自発的なレビュー
Mimi Beds からの回答
Thank you so much for sharing! We’re thrilled to hear your son is loving his new big boy bed. It makes us so happy knowing he’s enjoying it, especially with the holidays being so busy. We hope it brings many cozy nights and sweet dreams!
Very disappointing experience.
I placed an order weeks ago for a child’s bed and mattress. Since then, I have experienced extremely long delays, no concrete updates, and very poor communication.
The tracking has been stuck on “label created” for weeks with no actual shipment, despite multiple follow-ups. Each response from customer service is vague and repetitive, with no clear delivery date or real explanation.
This is a child’s bed, not a luxury item that can wait indefinitely. The lack of transparency and accountability is unacceptable.
I am still waiting for a clear resolution and refund. Based on my experience, I cannot recommend this company.
2026年1月8日
自発的なレビュー
Mimi Beds からの回答
We’re truly sorry for the delay this situation has caused. We completely understand how unacceptable this experience has been—especially when it involves something as essential as your child’s bed. Your concerns are absolutely taken note of, and that this is not the level of service we aim to provide.
Please know that your case is being escalated, and a dedicated member of our customer support team will be reaching out to you directly to review your order in detail and work toward a clear resolution, including addressing your refund request. Our goal is to provide you with transparent information and a concrete next step, rather than vague or repetitive responses.
We sincerely apologize for the stress this has caused and appreciate you bringing this to our attention. Thank you for your patience while we work to make this right.
J’ai commandé le lit Ary et le combo…
J’ai commandé le lit Ary et le combo matelas il y a un mois. La livraison a été rapide (+/- 3 jours). Le lit était conforme à la description. Notre fille de 2 ans ne faisait pas ses nuits avant que nous installions ce nouveau lit et que nous mettions en place de nouvelles habitudes de sommeil. Tout cela ensemble a aidé toute la famille à mieux dormir, elle fait ses nuits depuis 3 semaines. Le lit est joli, le matelas et le coussin sont confortables. Ça rend la chambre cosy. J’ai contacté le support client car je pensais qu’il me manquait une partie du colis (c’était une erreur de notre part), et ils ont été très rapides et professionnels. De façon générale c’est une bonne expérience.
2025年12月1日
自発的なレビュー
Mimi Beds からの回答
Merci beaucoup d’avoir pris le temps de partager votre expérience
Nous sommes ravis d’apprendre que le lit Ary et le combo matelas ont eu un impact aussi positif sur le sommeil de votre fille et sur le bien-être de toute votre famille. Savoir qu’elle fait maintenant ses nuits et que sa chambre est devenue plus cosy et confortable nous fait vraiment plaisir.
Nous sommes également heureux que notre service client ait pu vous aider rapidement et de façon professionnelle. Vos gentils mots sont très précieux pour toute notre équipe.
Merci encore de faire confiance à Mimi Beds — nous vous souhaitons à tous de très belles nuits, bien reposées
Assembly was a bit tricky and the gate…
Assembly was a bit tricky and the gate alignment isn’t perfect, but overall it’s a good product and we’re happy with it
2026年1月3日
自発的なレビュー
Mimi Beds からの回答
Thank you for sharing your feedback! We’re glad to hear that overall you’re happy with your bed. We appreciate you letting us know about the gate alignment — your input helps us improve future designs and instructions.
If you need any guidance on adjusting the gate or have any questions, please don’t hesitate to reach out.
Bon service à la clientèle
Très contente de suivi de service à la clientèle. Très satisfaite du produit
Merci
2026年1月1日
Mimi Beds からの回答
Merci de nous avoir porté cela à notre attention. Nous sommes désolés d’apprendre votre expérience et comprenons parfaitement votre préoccupation. Notre équipe vous a contactée par courriel afin de résoudre la situation et de trouver une solution dans les plus brefs délais. Nous vous remercions pour votre patience et pour l’opportunité de corriger cela.
Mimi Beds からの回答
Thank you for your feedback! We’re happy to hear that your order arrived within the timeframe indicated on our website. We truly appreciate you taking the time to share your experience and hope you enjoy your purchase. If you need anything further, we’re always here to help.
Recommend Mimi Beds
The bed is really beautiful, and our daughter loves it! It takes quite some time to assemble it, but it’s strong and super cute. Great purchase! :)
2025年12月20日
自発的なレビュー
Mimi Beds からの回答
Thank you so much for sharing your feedback! We’re thrilled to hear that your daughter loves her new bed and that you’re happy with your purchase. 😊
We appreciate your kind words about the quality and design, and we’re glad it’s been a great addition to your home.
Thank you again for taking the time to share your experience — it truly means a lot to us!
I bought floor bed and I absolutely…
I bought floor bed and I absolutely love it. Great quality, easy to assemble with comparative price. Definitely recommend it!
2025年12月16日
自発的なレビュー
Mimi Beds からの回答
Thank you so much for sharing this — we’re truly happy to hear it! 💛
We’re glad you loved the floor bed and found it great quality, easy to assemble, and well-priced. Your recommendation means a lot to our small team, and feedback like this genuinely helps other families feel confident in their choice.
If you ever need anything at all (accessories, tips, or support down the road), we’re always here. Wishing you and your family many cozy nights ahead!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。