MITO LIGHT® Europe レビュー 409

MITO LIGHT® Europe からの回答

4日前に更新

Merci beaucoup pour votre retour *****. :)

Nous sommes ravis d'apprendre que votre article est arrivé rapidement et bien emballé, et que vous êtes satisfait de sa qualité.

Nous attachons une grande importance à la qualité de nos produits ainsi qu'à l'accompagnement de nos clients. Votre appréciation de notre réactivité et de notre approche respectueuse nous fait très plaisir.

Bien cordialement,

Jakub, MITO LIGHT

MITO LIGHT® Europe からの回答

2026年4月9日

Thank you for your feedback. :)

We are very glad to hear that the product has been helpful and easy to use.

It means a lot to us to know that you are having a positive experience.

If there is ever anything we can help you with, please feel free to reach out.

Jakub, MITO LIGHT

MITO LIGHT® Europe からの回答

2026年4月9日

Thank you so much for your kind words and recommendation. :)

We are delighted to hear that you are very satisfied with the product and that you see such great value in it.

Your feedback truly means a lot to us and motivates our team to keep delivering the highest quality possible.

If there is ever anything we can help you with, please feel free to reach out.

Jakub, MITO LIGHT

MITO LIGHT® Europe からの回答

2026年4月8日

Muchas gracias por tu reseña, Xisca. :)

Nos alegra saber que valoras la rapidez y la fiabilidad de nuestro servicio.

Apreciamos mucho tu confianza y esperamos poder atenderte de nuevo muy pronto.

Jakub, MITO LIGHT

MITO LIGHT® Europe からの回答

2026年4月7日

Thank you very much for your feedback, Lígia. :)

We are glad to hear that you were satisfied with the speed of our responses to your emails and claims. We know how important timely communication is, and we always do our best to provide support as quickly as possible.

Your kind words mean a lot to us. If there is ever anything else we can help you with, please feel free to contact us.

Jakub, MITO LIGHT

MITO LIGHT® Europe からの回答

2026年4月7日

Thank you very much for your kind words and recommendation, Claudio. :)

We are delighted to hear that you are happy with both the product and our service. Feedback like yours means a lot to us and motivates our whole team.

If you ever need any help or have any questions, please feel free to reach out. We are always happy to help.

Jakub, MITO LIGHT

MITO LIGHT® Europe からの回答

2026年4月7日

Thank you very much for sharing your experience with us, Alexandra. :)

We are happy to hear that your Mitohacker 5.0 was easy to install and simple to use. It is great to know that it has fit smoothly into your daily routine.

We also appreciate you sharing how you have been feeling after the first 10 days of use. It is wonderful to hear that your experience so far has been so positive and that you are happy with your purchase.

If you ever have any questions or need any support, please feel free to contact us. We are always here to help.

Jakub, MITO LIGHT

MITO LIGHT® Europe からの回答

2026年4月7日

Thank you very much for sharing your experience with us, Taja. :)

We are glad to hear that you find the panel easy to use and that it is becoming a valuable part of your routine. It also means a lot to know that you are noticing positive changes for your comfort and overall well-being.

Thank you as well for your honest feedback about the hanging system. We truly appreciate comments like yours, as they help us continue improving our products and the overall user experience.

If you ever have any questions or need help with anything, please feel free to reach out. We are always happy to help.

Jakub, MITO LIGHT

MITO LIGHT® Europe からの回答

2026年4月7日

Hvala lepa za vaše prijazne besede in za to, da ste z nami delili svojo izkušnjo, Ivana. :)

Veseli nas, da je dostava potekala hitro in brez težav ter da vam je naša služba za pomoč strankam lahko takoj pomagala s koristnimi informacijami o uporabi izdelka.

Verjamemo, da boste z izdelkom Mito Light Bulb 5.0 sčasoma še bolj zadovoljni. Če boste imeli dodatna vprašanja, nam lahko kadar koli pišete. Z veseljem vam bomo pomagali.

Jakub, MITO LIGHT

MITO LIGHT® Europe からの回答

2026年4月2日

Thank you very much for your detailed and thoughtful review, Gelena. :)

We truly appreciate you sharing your journey with us, from your first skepticism to choosing a device that fits your lifestyle so well and that is changing your life.

It is wonderful to hear that the MITO LIGHT Bulb has been a practical option for your home use and travel, and that you are enjoying the app features, build quality, and overall ease of use. Feedback like this means a lot to our team.

Thank you again for your trust and for taking the time to share your experience. We are very happy to have you with us and wish you continued satisfaction with your MITO LIGHT device.

Jakub, MITO LIGHT

MITO LIGHT® Europe からの回答

2026年4月2日

Thank you very much for your kind review, Bogdan. :)

We are glad to hear that the product is easy to use and that you found it helpful from the very first sessions.

We also appreciate your honest feedback about the stand. It is completely understandable, and we value you sharing your view on both the price and the possibility of a simpler, more affordable option.

Thank you again for your trust and for taking the time to share your experience. We truly appreciate your feedback and will keep it in mind as we continue to improve our offer.

Jakub, MITO LIGHT

MITO LIGHT® Europe からの回答

2026年3月25日

Vielen Dank für Ihre schöne Rückmeldung, Tina. :)

Es freut uns sehr, dass Sie sich nach Ihrer Recherche für MITO LIGHT entschieden haben und mit dem Expert 5.0 so zufrieden sind. Besonders schön ist es zu hören, dass Sie die hochwertige Verarbeitung, die einfache Bedienung und die schnelle Lieferung positiv wahrgenommen haben.

Vielen Dank auch dafür, dass Sie Ihre bisherigen Erfahrungen und Ihre Anwendung mit uns teilen. Es ist toll, dass Sie die Rotlichttherapie bereits fest in Ihre Morgenroutine integriert haben.

Wir wünschen Ihnen weiterhin viel Freude mit Ihrem Gerät. Wenn Sie später Fragen haben, sind wir jederzeit gerne für Sie da.

Jakub, MITO LIGHT

MITO LIGHT® Europe からの回答

2026年3月25日

Mange tak for din dejlige besked, Stinne Rose. :) Det glæder os virkelig, at du er så tilfreds med både panelet og vores kundeservice.

Det betyder meget for os, at panelet er blevet en integreret del af din daglige rutine, og vi sætter stor pris på, at du deler dine oplevelser med os. Det glæder os også, at du oplever så mange positive forandringer i din dagligdag.

Tak også for din kommentar til den elektriske loftsløfter til det største panel. Det er meget værdifuld feedback for os.

Vi er meget glade for at have jer som kunder. I er altid velkomne til at skrive til os, hvis vi kan hjælpe jer med noget.

Jakub, MITO LIGHT

MITO LIGHT® Europe からの回答

2026年3月11日

Vielen Dank für Ihr Feedback, Elif!

Es freut uns sehr, dass Sie mit dem Gerät grundsätzlich zufrieden sind und bereits eine Wirkung wahrnehmen.
Zu den von Ihnen genannten Punkten haben wir Ihnen bereits auch per E-Mail ausführlicher geschrieben. Falls Sie dazu noch Fragen haben oder wir Ihnen bei irgendetwas weiterhelfen können, sind wir natürlich jederzeit sehr gerne für Sie da.
Vielen Dank noch einmal für Ihre Rückmeldung und weiterhin viel Freude mit Ihrem MITO LIGHT.

MITO LIGHT® Europe からの回答

2026年3月9日

Thank you for sharing your experience with us. :)

We appreciate you taking the time to leave a review.

It is great to hear that you have been using the Light Bulb 5.0 regularly. Consistency is important, and it is good that you have established a routine that works for you.

If you ever have any questions about the product or its use, please feel free to reach out. We will be happy to help. We wish you the best with your continued use of the light.

Jakub, MITO LIGHT

MITO LIGHT® Europe からの回答

2026年3月9日

Thank you very much for your kind feedback, Sarah. :)

We truly appreciate your support and are happy to hear that you are satisfied with both the quality of our products and our service.

If you ever need any assistance, please feel free to reach out. We will be happy to help.

Jakub, MITO LIGHT

MITO LIGHT® Europe からの回答

2026年3月9日

Thank you very much for your kind feedback, Frank. :)

We truly appreciate your words and are very happy to hear that you are satisfied with both our product and our communication and service.

If you ever need any help, we are here for you.

Jakub, MITO LIGHT

MITO LIGHT® Europe からの回答

2026年3月5日

Thank you for your feedback, Christiana, and I’m genuinely sorry to hear the product hasn’t met your expectations.

Regarding the warmth, our products are not designed as heat therapy lamps. They use red and near-infrared light, which typically produces only mild warmth, and some users may not feel it strongly, or in smaller devices, such as bulbs, even at all, depending on distance and session length.

About the modes, the lamp cycles through three settings: 1) RED + NIR, 2) RED, 3) NIR. The dimmest-looking mode is NIR (near-infrared). To switch modes, please turn the bulb off and on again within 10 seconds. If a mode is used for more than 10 seconds, the lamp remembers it and will start in that same mode next time. You can also see a quick step-by-step video here: https://www.youtube.com/watch?v=_fpO3aDG1QE

I’m also sorry about the flexible arm. It should hold the bulb securely when properly tightened and positioned, but if it’s not working as it should, we’ll, of course, help you resolve it.

If you’d prefer a refund, that’s absolutely fine. This is exactly why we offer our 30-day money-back guarantee. Please go to our homepage, scroll to "Complaints & Returns within 30 Days", and choose “Return order”, then follow the steps to submit the form. Once the return is opened, please send the items back using your preferred shipping method. Please pack everything securely, ideally in the original packaging, to avoid any damage in transit. As soon as we receive the items and they have been inspected, we will refund the purchase amount.

If you’d like, you can also share with us a short video or photo of the flexible arm issue, and we can advise the quickest next step.

Jakub, MITO LIGHT

MITO LIGHT® Europe からの回答

2026年3月5日

Thank you for your feedback, Francine.

I’m really sorry the light wasn’t working and that the flex stand hasn’t met your expectations. Rest assured, issues like these are very rare, and I completely understand how disappointing that feels, especially given the investment.

Thank you as well for your kind words about our team. I can confirm a replacement lamp was already sent, as discussed. If there is anything further we can help you with, please contact us again directly and let us know how we can make you satisfied and what exactly you are not happy about regarding the Flex Lamp. We will be more than happy to assist you further.

Thank you for your patience, and I’m here if you need anything.

Jakub, MITO LIGHT