Mobility Scooters Plus レビュー 493

I recently purchased a new wheelchair from Mobility Scooters Plus and found them to be reliable, honest, polite and very professional in their approach. Delivery was very good and the operation of the chair was well demonstrated. There was an issue with the chair shortly after delivery but was soon resolved with their persistence. This was helped by me only dealing with the one person so that I did not have to repeat myself to different people. The whole dealing with this company was very personal. I would not hesitate in going back for future purchases. Mobility Scooters Plus deserve a 5star and certainly gets it from me. Wishing you well for the future
Regards
Alan Woodhouse

This is my first personal mobility scooter. I usually hire a scooter from the mobility shop locally but have had a few problems, only minor ones (shop not open, scooter breaking down) so I was happy to consider buying my own scooter which would pack away in our car. I’m so glad I chose this scooter. It’s everything I want. Shopping in the supermarket is so easy now. My scooter is very comfortable and easy to manoeuvre.
Mobility scooter plus have been wonderful to deal with and so helpful.

This is the 2nd scooter bought from Mobility scooter plus. The first one had some issues and engineers was sent. The company are very trustworthy & friendly and have an excellent home warranty included, that they live up to. So I have now just bought my 2nd scooter from them and hence, recommend them.

Very pleased with scooter, though it took a bit longer to arrive than expected. All working perfectly!

Excellent, knowledgeable customer service.

Fantastic customer experience. We ordered a riser reclining chair for my elderly mother. We live on an island so thought it might be difficult to organise but the service was excellent from start to finish. Thank you Rob, Richard and Paul. Great communication by email and phone from the team, who do work together, which is great to see. The chair is exactly as described on-line, packed very well with instructions and good value for money. My mother is thrilled with it. I would recommend Mobility Scooters Plus.

I had a very bad experience with this company I paid them for a mobility scooter a few weeks later they told me they hadn’t got the colour I wanted & could not get it for several weeks then they wanted me to borrow a scooter from them so I asked for my money back & they agreed but I had to contact them several times before they would refund my money first they only gave me part of the refund then after several more phone calls I finally got all my money back I will never deal with this company again buyer beware

My mobility has taken a radical change having this mobility scooter will give me new found independence, the ride is smooth the seat is very comfortable especially with a longer journey which this scooter gives on a single charge so happy with it it also looks so good to price was also very reasonable also.

Easy transaction, good communication. Very pleased with the walking frame.

Superb experience from start to finish. Great price for my mobility scooter and VAT exemption due to disability was presumed and easy to claim. Very helpful advice given throughout as required. Rapid responses were given to any questions I had. Delivery was quick and I was kept fully informed at all stages. My scooter was well packaged and the delivery driver was incredibly helpful. Post-delivery, Richard and Paul checked that all was OK and helped with a later question I had about available accessories. Finally I’m delighted with my new scooter which looks great, was easy to assemble, is modern and advanced and of high quality.

Paul. You are like Brighton rock 5 star all way though thanks for all have done for Me & Paul T . 1st Rate service. TED.

Well just had my invader mobility scooter delivered. wonderful service from start to finish. thet guy that delivered it was so helpfull. and staff at mobility scooter plus. where the best. can't fault them. i'm going to have so much fun. thanks again everyone involved. fred.

Following my interactions with Mobility Scooters Plus, I would STRONGLY recommend avoiding them at all costs and checking elsewhere for your purchases.

With my circumstances only recently requiring me to use a mobility aid I was keen to ensure that I chose the device which was best for me.
I made enquiries with Mobility Scooters Plus about the Roma Reno Elite Powerchair as it looked right for me, and was thrilled when I was told by the Mobility Scooters Plus team that it was in stock and would be delivered within 5 working days, likely before this. I placed and order and paid on Tuesday 12/03.

After waiting a week without any delivery or update I contacted the Mobility Scooters Plus team to let them know I had not received it, and was shocked when they informed me that they were unsure when a delivery would take place as there was no stock available at the manufacturer and that there were also 9(!) others waiting for this particular powerchair. At this point, unhappy with an indeterminate wait, I requested a refund and was informed this would be processed and I would have the funds returned within 7 working days. This was confirmed by email on 19/03.

After 8 working days I had not received a refund, and contacted Mobility Scooters Plus again, and was advised that someone would contact me later that day. I did not have any contact, and followed this up the following day, morning and afternoon, and was advised each time that I would be hearing from the Mobility Scooters Plus team by phone, however there was still no contact until I received an email later in the afternoon advising me that their office was then closed until 02/04.

All in all, I have been given incorrect information regarding stock levels by Mobility Scooters Plus from the beginning of my journey with them, lost over a week waiting for a delivery due to poor communication, and they have breached their terms and conditions regarding refunds. This is a company who are taking orders and payments for products they falsely advertise as being in stock, and then delaying refunds.

Interestingly, I made an enquiry with another company, Invamed, regarding the purchase of this same model of powerchair. As it happens, Invamed work from the same site as the manufacturer of the Roma Reno Elite, and were able to obtain stock immediately. When I explained the experience I had with Mobility Scooters Plus they were shocked and baffled, explaining that there is plenty of stock available, and that their production partner regularly took orders from multiple firms, including Mobility Scooters Plus.
I proceeded with a purchase from Invamed on 20/03, and received the same model powerchair as I had ordered from Mobility Scooters Plus the following day.

I have checked Trustpilot for other reviews of Mobility Scooters Plus, and I note that there is another 1 star review from someone who has had a similar experience to myself on 12/03. Again, I would reiterate, AVOID Mobility Scooters Plus, and make enquiries elsewhere to avoid a great deal of stress and financial loss.

I have now had two scooters from. this firm and both times the service has been first class. This second purchase due to my first scooter being ruined by flood, the firm actually advised me on which scooter to have and actually saved me money.I can't praise them enough

As I live in Germany I thought the delivery process could be somewhat problematic. However after receiving the wrong information (Not Mobility Scooters Plus fault) they went above and beyond to find the correct information and kept me informed every step of the way. I can not recommend them enough. A very friendly helpful service.

We have just bought a mobility scooter from mobility scooters plus and we couldn’t fault the service given from the first telephone call to the delivery by Paul,he was very polite and very helpful and explained exactly how to operate the scooter,I would like to thank him and the team

Very helpful and friendly service from start to end. I spoke to the same person each time I rang and that person kindly and quickly sorted out a mistake I had made when ordering. My mobility scooter arrived quickly on the arranged day extremely well packaged. I would confidently recommend this company to others.

Had a small issue with my Atto. They took my scooter to resolved it. f
For 4/5 days, I did not have my scooter but they repaired it very quickly. I thought it would take them longer. So I really appreciate their quick action to resolve my problem and to bring back my scooter so rapidly.

From the word go from my very first enquiry they were professional but friendly and efficient and kept me up to date on a regular basis.
My scooter arrived today and I am thrilled to say the least. I would, without question, recommend them as highly as is possible.

Battery for mobility scooter dead. Replaced same day. Excellet service.