I love being able to have my own "account" for money, and being able to have a way to store it since im prone to losing money, but its also really cool how my parent can give me an allowance with it,... もっと見る
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レビュアーのコメントを見てみましょう
Was very clear and easy to get my request pushed through. She acknowledged what my issue was, walked me through the process and provided me the next steps clearly.
Horrible service ,The customer support does not speak English .They blocked my daughter's card without no tangible explanation and the overall service is absolutely poor. I paid $5k to Pay Mine , We l... もっと見る
企業が回答しました
Originally i got the card for my oldest, and then we added my middle child and now my youngest one has one. We love that we can keep track of their spending habits and they can see how much they earn... もっと見る
企業情報
当該企業による記述
Modak is a US-based platform leveraging the power of fintech, gamification, and community to empower kids to reach their full potential. We are founded with an audacious vision to enable kids and young adults to reach their full potential, regardless of their background. We pursue this mission by offering a gamified fintech and learning ecosystem - with teen cards, financial literacy, and other services. We build for scale and security using the best technologies and enrich the user experience with a thriving community that supports each other. Modak is trusted by over 30,000 families and growing by the day. We are one of the most well-funded early-stage startups, and we are grateful for the 5+ years of runway we have even in this market. Our investors include GGV Capital ($9.2Billion VC firm), Monashees, Maya Capital, Nazca VC, One VC, and 30+ leading angel investors and entrepreneurs across Silicon Valley and Latin America.
連絡先
4.4
優良
1159件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Customer service is fast and…
Customer service is fast and responsive. They answered all my questions.
2025年4月6日
自発的なレビュー
I really like this app it is a great…
I really like this app it is a great start to help my kids learn how money works
2025年4月4日
自発的なレビュー
Customer service was great and had…
Customer service was great and had answered all my questions that was need.
2025年4月4日
自発的なレビュー
Great customer service
Great customer service. Very fast and answered my questions. They were also friendly
2025年4月4日
自発的なレビュー
Modak usage
Thus far it seems easy to use with lots of parental restrictions set up to monitor the card usage. Customer service was quick to respond for help when needed.
2025年4月4日
自発的なレビュー
Don’t open an account with them, they block you from having access to your money
I wish I never open an account with this company. It was okay till it wasn’t, it went down hill very quickly. I tried to find my parent account and the transaction was denied by Modak, not my bank, so I tried another way and again denied, finally I tried a 3rd way and denied again and then they blocked all of our Modak accounts. Now my childrens money is held and blocked from having access to it. Deff find another company I wouldn’t recommend this company to anyone
2025年4月4日
自発的なレビュー
Modak Makers からの回答
Hi Jen,
Thanks for sharing your experience, and we're really sorry to hear this happened. We know how frustrating it must feel, especially when it involves your kids' money and access to their accounts. This is definitely not the experience we want any of our families to have.
Unfortunately, we don’t have enough information from your review to locate your account and help directly, but we’d really like to look into this and make it right. Please reach out to us at hi@modakmakers.com so our team can assist you as soon as possible.
We’re here to help and get this resolved for you.
-The Modak Team
Well done with customer service
Well done with customer service, attention to the details of my concern, and my concern was resolved in real-time during our chat👍🏾❤️
2025年4月4日
自発的なレビュー
You must request the debit card…..
I signed up for this card for my son‘s birthday, however the card was not automatically sent and so I had a request it almost 2 weeks later then I receive a message saying that I had not yet request debit card. Customer service took care of it. Customer service is friendly and helpful
2025年4月4日
自発的なレビュー
Mid Experience
The responses are kind of slow and eerie but I was able to successfully get a replacement card.
2025年4月3日
自発的なレビュー
Modak Makers からの回答
Hi there,
Thank you for taking the time to share your feedback with us! We're glad to hear that you were able to successfully receive your replacement card. However, we sincerely apologize for the slower-than-expected response time, and we completely understand how frustrating that can be.
We always strive to provide timely and effective support, and your feedback is very important to us. We're actively working to improve our response times and communication to ensure a smoother experience moving forward.
Your patience during this process has been greatly appreciated, and we’re committed to providing you with a better, faster service. If you encounter any more issues or need further assistance, please don’t hesitate to reach out to us. We’re here to help and want to make sure your experience with Modak is seamless.
Thank you for your understanding, and we truly appreciate you being part of the Modak community.
Best regards,
-The Modak Team
Hacked Account and No Help
My child's account was hacked, and used at an online retailer. My child doesn't have access to their card or the app, so I tried to dispute the transaction. I have been fighting this for over a month, and they are insisting that the charges were authorized. I wouldn't be fighting so hard if it was. So, my account is locked, and my other children can't use their cards. But the child's card that was hacked is still able to be used. It is frustrating dealing with a company that simply refuses to resolve issues. So I will be closing the accounts as soon as my children spend their money.
2025年3月10日
自発的なレビュー
Modak Makers からの回答
Hi Alexa,
We are truly sorry to hear about the difficulties you've been facing with your child’s account and the unauthorized transaction. We completely understand how frustrating this situation must be, especially when it involves your children’s funds and security.
Please rest assured that one of our agents is actively working on your case and will continue to assist you in resolving this issue as quickly as possible. Our goal is to ensure that the security of your account is addressed properly, and we are committed to getting this resolved for you.
We know this has been a challenging process, but we appreciate your patience while we work on a solution. If there’s anything else we can do to help in the meantime, please don’t hesitate to reach out. We’re here to support you.
Best regards,
-The Modak Team
The customer service Representative…
The customer service Representative (Camila) was very helpful with a question I had and was extremely helpful/polite!
2025年4月3日
自発的なレビュー
Excellent customer
Excellent customer. Quick response time and was able to resolve my issue
2025年4月3日
自発的なレビュー
How customer service helped
Me and my mom were trying to add two cards on my account and I asked customer service sofi about it and she let us know that it was impossible to add another card.
2025年4月2日
自発的なレビュー
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