Modernlivingdirect レビュー 

Modernlivingdirect からの回答

2026年4月17日

Thank you for your feedback and for your kind comments regarding the sales side of your experience.
We are sorry that you are unhappy with the outcome of your return.
We would like to clarify a few points regarding the items received back. The vanity unit was returned wrapped only in thin third-party cardboard packaging and had sustained significant damage to two corners, which was photographed and shared with you. Two toilet roll holders were also returned loose inside the vanity unit, with no packaging and without the installation materials, including the screw pack and instructions. In addition, two shower heads were included in the return, however these were not standalone products as supplied, but formed part of larger shower sets.
As the returned goods were not received in a condition suitable for resale, we were unfortunately unable to approve a refund. Photos were taken at the time of inspection and shared with you.
We appreciate that this is not the outcome you were hoping for. Your complaint has been noted and will continue to be addressed directly with you through the appropriate process.

Modernlivingdirect からの回答

2026年4月17日

Thank you for your feedback.

We are sorry to hear that you were disappointed with the flooring once it arrived.

We would, however, like to clarify that the issue raised was not that the product supplied was incorrect, but that the colour was not as expected once seen in person. As with many flooring products, colours can appear differently depending on screen settings, lighting, and surroundings, which is why we always recommend allowing for this when ordering.

We did not refuse a return. We advised that the order could be returned in line with our returns process, however collection and return costs would apply. The charge quoted was to cover those return costs rather than to prevent an exchange or return.

We are also sorry if you found our communication unhelpful, as this was certainly not our intention. We always aim to assist fairly and clearly within the terms of our returns policy.

We appreciate your comments and are sorry that, on this occasion, the product was not what you were hoping for.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind feedback.

We are delighted to hear that you found the whole process seamless from ordering through to delivery. It is great to know the detailed technical drawings were helpful in choosing the right sink, and that the delivery updates provided clear information ahead of arrival.

We are also very pleased to hear your stainless steel deep sink arrived in perfect condition and that you are happy with the quality.

Thank you again for your order and for taking the time to share your experience.

Modernlivingdirect からの回答

2026年4月9日

Thank you for your review. We can see this has now been resolved.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your wonderful feedback.

We are delighted to hear that you were so pleased with both our service and the products you received. It is especially lovely to hear your kind comments about Amreen. She will be very pleased to know her help made the process as easy as possible for you.

We are also glad you are happy with the quality and value of the products.

Thank you again for your recommendation and for taking the time to share your experience.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind review.

We are delighted to hear that you were pleased with the product, the value, and the speedy delivery. It is also great to know that the APC tracking updates were helpful and made the delivery process easier to follow.

Thank you again for your order and for taking the time to share your feedback.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind feedback.

We are delighted to hear that you found the ordering process simple and that the turnaround from order to delivery exceeded expectations.

Thank you again for your order and for taking the time to leave a review.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind review.

We are delighted to hear that you found our service efficient and our support team helpful and knowledgeable when assisting with your order.

It is also great to know that everything arrived as listed and complete in the package. We hope the recirculating vent works perfectly for you once installed.

Thank you again for your order and for taking the time to share your feedback.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind review.

We are delighted to hear that our team was able to help you find exactly what you needed and that the ordering process was smooth from start to finish.

It is also great to know that your goods arrived in good time and that you had such a positive experience overall.

Thank you again for your order and for your lovely comments. We look forward to assisting you again in the future.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind feedback.

We are delighted to hear that Craig was able to help you in the showroom, answer your questions, and make the ordering process straightforward for you.

It is also great to know that your appliance arrived on time and was well packaged.

Thank you again for your recommendation and for taking the time to share your experience.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind review.

We are delighted to hear that the delivery was prompt and that you felt well informed throughout the process, with plenty of options provided along the way.

Thank you again for your order and for taking the time to share your feedback.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind review.

We are delighted to hear that you found our team helpful over the phone and that your order was delivered quickly, with clear updates throughout.

It is also great to know that you are pleased with the tap and felt it offered excellent value compared with other retailers.

Thank you again for your recommendation and for taking the time to share your feedback.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind review.

We are delighted to hear that you were pleased with both the service and communication, and that you are happy with the product.

Thank you as well for your recommendation and for taking the time to share your feedback. It is very much appreciated by all of us at Modern Living Direct.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind review.

We are delighted to hear that your stone resin shower tray arrived earlier than expected and that you were pleased with the quality and value.

Thank you as well for your recommendation. We really appreciate your support and look forward to helping you again with any future bathroom purchases.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind review.

We are delighted to hear that you were happy with the customer service and next day delivery.

Thank you again for your order and for taking the time to share your feedback.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind review.

We are delighted to hear that you were pleased with the speedy delivery and the service provided.

Thank you again for your order and for taking the time to share your feedback.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your detailed review.

We are delighted to hear that you were able to find the shower tray size you needed and that the ordering process was straightforward.

It is also great to know that delivery was prompt and that the communication and updates throughout the process were helpful.

Thank you again for your order and for taking the time to share your experience. We are very pleased to hear you would be happy to purchase from us again.