Modernlivingdirect レビュー 

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind review.

We are delighted to hear that you were pleased with the speedy delivery and the service provided.

Thank you again for your order and for taking the time to share your feedback.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your detailed review.

We are delighted to hear that you were able to find the shower tray size you needed and that the ordering process was straightforward.

It is also great to know that delivery was prompt and that the communication and updates throughout the process were helpful.

Thank you again for your order and for taking the time to share your experience. We are very pleased to hear you would be happy to purchase from us again.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind review.

We are delighted to hear that the item arrived the next working day and that this helped keep things moving for your builders.

It is also great to know you are very pleased with the look of the hood and how it fits into your new ceiling.

Thank you again for your order and for taking the time to share your feedback.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind review.

We are delighted to hear that you were pleased with the delivery and happy with the flooring.

Thank you again for your order and for taking the time to share your feedback.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind review.

We are delighted to hear that you were pleased with the communication around stock and delivery, and that your order arrived the next day.

We hope the hood looks fantastic once installed.

Thank you again for your order and for taking the time to share your feedback.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind review.

We are delighted to hear that you are so pleased with your shower tray.

Thank you again for your order and for taking the time to share your feedback.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind review.

We are delighted to hear that your order arrived quickly and that the delivery options offered were helpful.

It is also great to know the item arrived fully functional and was securely packaged and well protected.

Thank you again for your order and for taking the time to share your feedback.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your wonderful and detailed review.

We are delighted to hear that you felt confident ordering with us after speaking with Craig, and that the pricing, delivery, and overall service all met your expectations.

It is especially pleasing to know that the extractor arrived as promised, the vent adaptor was sent quickly, and the issue with the remote control was resolved promptly. We always aim to put problems right as quickly and smoothly as possible, so it is lovely to hear that this made a positive difference to your experience.

Thank you again for your recommendation and for taking the time to share such thoughtful feedback. It is very much appreciated.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind review.

We are delighted to hear that you are very happy with your kitchen tap and that you found it to be great value compared with other retailers.

It is also great to know that the ordering and next day delivery service met your expectations.

Thank you again for your order and for taking the time to share your feedback.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind review.

We are delighted to hear that you were pleased with the service, the sink, and the fast and secure delivery.

Thank you as well for your recommendation. We really appreciate your support and are very pleased to hear you would order from us again.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind review.

We are delighted to hear that you are pleased with both the 6 burner hob and steam oven, and that you are happy with how they look.

It is also great to know that you were pleased with the customer service.

Thank you again for your order and for taking the time to share your feedback.

Modernlivingdirect からの回答

2026年4月17日

Thank you very much for your kind review.

We are delighted to hear that the replacement remote was easy to order and arrived so quickly, even though it was listed as back order.

It is great to know the free next day delivery was a pleasant surprise.

Thank you again for your order and for taking the time to share your feedback.

Modernlivingdirect からの回答

2026年2月9日

Hi Elizabeth,

We need to correct a number of points in this review so that it accurately reflects what happened.

The issue was raised during the Christmas shutdown period, when both ourselves and the manufacturer were closed. As soon as we reopened, the matter was escalated to the supplier and their technical team. This was not “dragged out” deliberately.

To determine whether the issue related to a manufacturing fault or installation, the manufacturer requested specific photographs. These were not provided, which meant the issue could not be verified through the normal technical process.

Despite this, and recognising that support was not available during the Christmas closure, we continued working with the supplier to try to find an alternative way to help. This included exploring a non-standard goodwill return outside of their usual process so that a refund could still be considered.

That option depended entirely on the enclosure being available for collection. A product cannot be claimed as faulty, disposed of without agreement, and then refunded. Once the goods were discarded, any possibility of inspection, return, or credit was removed.

At no point do we advise customers to dispose of goods while a claim is ongoing. Retaining the product is essential if a refund is being sought.

Unfortunately, the decision to dispose of the enclosure removed any remaining route to resolution.

Craig
Modern Living

Modernlivingdirect からの回答

2026年2月5日

We would like to correct a number of inaccuracies in this review for clarity.

The shower tray supplied is a stone resin, slate-effect tray manufactured from a mould, exactly as described and shown in our product imagery. The surface texture and drainage fall are subtle by design. The grooves and fall towards the waste are present, as shown in the technical drawings and confirmed by placing a straight edge or spirit level across the tray, which clearly demonstrates the engineered dip towards the outlet. These trays are not machined flat surfaces and cannot appear visually “channelled” in the same way as ceramic or tiled floors. This is standard across all stone resin manufacturers, and we have sold hundreds of these trays without issue.

The tray received matches the advertised product and specification.

The customer did email us on Christmas Eve regarding the tray. Unfortunately, due to the holiday shutdown period, this email was not picked up at the time. However, the issue raised relates to a perceived visual expectation rather than a fault or misdescription.

Regarding the shower screen, no contact was ever made to report damage, breakage, or a fault. All shower screens are supplied in toughened safety glass. Toughened glass does not disintegrate spontaneously during normal handling. Any breakage must be reported immediately so packaging, handling and circumstances can be assessed. As no report was made at the time, no investigation or claim was possible.

We take customer service seriously and resolve genuine issues when they are raised promptly and through the correct channels. Publicly stating there is “no point” contacting us, while not having reported the issue, is simply incorrect.

For balance, we currently hold a 4.5-star rating from thousands of verified customers on a major independent review platform, which reflects the experience of the vast majority of our customers.

We always encourage customers to contact us directly so concerns can be addressed properly and fairly.

Modernlivingdirect からの回答

2026年2月5日

Thank you for your kind feedback, Geoffrey. We are really pleased to hear you are happy with the tap and sink and that everything met your expectations. If you need anything at all in the future, please do not hesitate to get in touch.

Modernlivingdirect からの回答

2026年2月5日

Thank you for your feedback. We are really pleased to hear you are happy with the 900mm gas hob and that the delivery arrived so quickly. Great to know you found it good value too. If you need anything in the future, we are always happy to help.

Modernlivingdirect からの回答

2026年2月5日

Thank you for taking the time to leave a review, Mr Stewart. We are pleased to hear the hood arrived safely and that the driver was helpful. Great to know everything looks good - we hope the installation goes smoothly, and if you need any help along the way just let us know.

Modernlivingdirect からの回答

2026年2月5日

Thank you so much for your kind words, Tiffany. We are really pleased to hear about your experience and it is great to know Michael and Amreen were able to help and keep everything running smoothly for you. We truly appreciate the recommendation and look forward to helping you again in the future.