Modernlivingdirect レビュー 

Modernlivingdirect からの回答

2025年7月23日

Hi Hannah,
We're genuinely sorry to hear you're unhappy with your experience. We take all concerns seriously and always aim to resolve issues fairly.
In this case, the shower tray you purchased was sealed and fully installed before the product had been tested - a step that’s clearly outlined as essential in the installation instructions. This makes it extremely difficult to determine any fault with the product itself, and unfortunately voids the ability to claim for any associated installation or removal costs.
While we respect that you sought opinions from your installer and neighbour, the tray design and quality control process make a manufacturing defect of the kind you describe extremely unlikely. These trays are precision-moulded, and significant faults of this nature would be evident prior to installation.
That said, we did offer a goodwill replacement despite the tray being installed against manufacturer guidance - a gesture that goes beyond our obligations. We're sorry this was declined.
We appreciate your feedback and regret that you're dissatisfied with the outcome, but we stand by our decision given the circumstances and the clear deviation from the recommended installation procedure.
- Modern Living Direct

Modernlivingdirect からの回答

2025年6月20日

Thank you for your feedback, and we're very sorry to hear about your experience.

We completely understand your frustration and apologise for the lack of communication regarding your order. Our aim is always to provide timely updates and accurate delivery estimates, Occasionally, this can be challenging when the item is processed and delivered directly by a supplier, as we rely on them to provide updates to customers.

Modernlivingdirect からの回答

2025年6月20日

Thanks so much for the amazing review! We're delighted Amreen could help get everything sorted so quickly — she really is a star. We're glad you're happy with the towel rail and look forward to helping you again soon!

Modern Living

Modernlivingdirect からの回答

2025年6月20日

Thank you for your feedback, and we're sorry to hear about your experience.

Just to clarify, we don’t cover the cost of returns, as outlined in our returns policy. We understand this may be frustrating, and we’re always looking for ways to improve our service.

Modernlivingdirect からの回答

2025年6月20日

Thanks for the great feedback! We're so pleased Amreen was able to look after your order and get it out quickly. Delighted you were happy with the service — we really appreciate your support!

Best regards,
Modern Living

Modernlivingdirect からの回答

2025年6月20日 に更新

Thank you for your feedback. We do appreciate the circumstances, but as the return request was made outside of our 14-day return period, we're unable to accept the item back. Our returns policy is in place to ensure consistency and fairness for all customers.

We’re sorry we couldn’t be more accommodating on this occasion and hope for your understanding.

Modernlivingdirect からの回答

2025年6月20日

Thanks for the great review! We're glad you’re loving the Aria ceiling hood — and brilliant to hear Michael looked after you. Really appreciate the recommendation!

Modern Living

Modernlivingdirect からの回答

2025年6月20日

Thanks so much for your kind words! We’re glad you got a great deal and that everything fitted perfectly. We really appreciate your recommendation and look forward to helping again soon!

Modern Living

Modernlivingdirect からの回答

2025年6月20日

We’re very sorry to hear about your experience and the issue with your towel radiator. We always aim to resolve problems quickly and fairly, and we regret that this situation has left you disappointed.

We appreciate your feedback and will use it to improve our service going forward.

Modern Living

Modernlivingdirect からの回答

2024年6月18日

I apologize for the poor service that led to your one-star review. We had to order the sink, and it took longer than expected, which we should have communicated better. I can't argue against the one star score based upon that.

Regarding the refund, we processed it on the 10th and provided proof and logs. Unfortunately, we have no control over the processing time after that. It typically takes 2-3 working days, depending on your bank and the payment method, and we cannot expedite it.

Additionally, the tone of your emails may have impacted the speed of our responses, which isn't our usual standard.

Modernlivingdirect からの回答

2024年6月18日

Hi Dave, I've requested some more information to track down your order and investigate further. I'm sorry the returns policy soured the experience as you said yourself the price, quality and speed of delivery were good.

Modernlivingdirect からの回答

2025年6月20日

Thanks for your thoughtful review! We’re glad we could help you find the right extractor fan and appreciate your patience with the return process. We hope the new fan works perfectly for you!

Modern Living

Modernlivingdirect からの回答

2025年6月20日

Thank you for your kind words! Amreen and Craig will be pleased to hear this. We’re glad you’re happy with our prices and service.

Modern Living

Modernlivingdirect からの回答

2023年10月27日 に更新

Once upon a time, in the bustling city of London, there lived a woman named Lina Khanom. One fine day, she decided to purchase a magical hob online from a company called Modern Living. Little did anyone know; this simple transaction would soon turn into a tale of deception and mischief.

Lina, despite never having set foot in Modern Living's showroom in the distant land of Bradford, received her hob in March 2023. However, fate had a different plan for her kitchen, and her builder declared that the hob simply wouldn't fit. Desperate and determined, several months later Lina pleaded with Modern Living to take back the hob.

Modern Living, with regret, informed Lina that the sands of time had flowed too far, and the shop could no longer grant her request. Surprisingly, Lina seemed to believe that the shop would dispatch someone to collect the order. She began to send a daily barrage of messages.

At first, the kind folks at Modern Living empathized with Lina's predicament. They offered her store credit for the hob, deducting a small fee for restocking and transportation costs. But Lina, unsatisfied with this generous offer, embarked on a quest for more. She bombarded the company with emails and demands, hoping they would succumb to her wishes.

When Modern Living stood firm, Lina's frustration grew. She hatched a wicked plan to tarnish the company's reputation. Fake reviews, like cunning imps, began to emerge on various platforms, concocting plausible scenarios. Lina Khanom appeared to be the puppeteer behind these shadowy characters.

In the beginning, it was a mere irritation, and some of these fictitious reviews were banished. Yet Lina Khanom of London must have sensed her plot was unravelling and changed her tactics.
Crafting more false stories, she accused the company of delivering a faulty fridge, complete with imaginary dents and leaks. To make matters worse, she accused the company's employees, Craig and Mufaddal, of racism and aggression, despite never having met them in person.

She now demanded not less than 100% in shiny gold coins as well as transport costs, all in exchange for good recommendations.

Modern Living, outraged by these baseless accusations, fought back. They presented evidence, hoping to banish the lies from the realm of Trustpilot. But alas, the wise elders of Trustpilot, in their infinite spinless neutrality, could not discern truth from falsehood. They claimed inability to judge the veracity of the claims and allowed Lina's false tale to persist.

In the murky realm of online reviews, the relentless clash between reality and fabrication continued unabated, leaving truth to suffer defeat. The unfortunate saga of Lina Khanom from London concludes with a disheartening outcome, leaving Lina financially poorer and clearly possessing a heart as dark as the deepest forest shadows and tarnishing the reputation of Modern Living with groundless falsehoods.

Modernlivingdirect からの回答

2022年8月17日

Hi Josh, sorry you have had a bad experience. Our understanding of the order doesn't quite follow the timeline you had outlined. You bought a hood on amazon and opened a return request for the reason "Buyer Comment: Doesn't fit into ceiling space". We received back a box of broken polystyrene and a hood with 2 bent corners and after we declined the return have seen an email and review claiming it was already damaged.

Modernlivingdirect からの回答

2025年6月20日

Thank you for sharing your experience. Our delivery and returns policies, including any charges, are communicated clearly at the time of purchase to ensure transparency. We appreciate your feedback.

Modern Living

Modernlivingdirect からの回答

2025年6月20日

Thank you for your kind words! We’re delighted you’re happy with the product and service. We look forward to assisting you again.

Modern Living

Modernlivingdirect からの回答

2021年6月1日

Hi Steve. We use an alternative review supplier as our main system and send that link out to all our customers. People who have reviewed us on Trustpilot have made their way here on their own accord. If you want to know more send us an email or give us a call.

Modernlivingdirect からの回答

2025年6月20日

Thank you for your feedback. We take all customer concerns seriously and strive to maintain a professional and respectful approach at all times.

Modern Living