MOHELA レビュー 122

Horrible customer service!!! I waited 30 min to finally get in contact with someone just to get transferred for unknown reason and waited endlessly. The documents I receive are confusing and contradicting… if I had a choice, I’d definitely choose another server!

Some backstory, I refinanced my private student loans with a new company and they sent a check to pay the outstanding balance to Mohela. Since Mohela has a private and a federal student loan provider, the money was incorrectly routed through their federal student loan provider instead of the private loan provider. This money was then sent by Mohela to the Department of Education. When the department of education tried to send the money to the correct account at Mohela, it was rejected. It then took a total of 3 months for the money to be routed back to the new loan servicer and finally to Mohela's private loan portion of the business.

Throughout this entire process, Mohela was made aware of the error and assured me that once the money was received, all payments and interest would be backdated to the refinanced date. Because it took 3 months to get the money to my account, I was required to pay both loans each month including interest. In total, I spent around $500 dollar in interest with Mohela that I was assured would be backdated once this issue was resolved. Now I am being told by Mohela that they will not refund the 3 months of interest paid because they determined that they were not a fault through their internal investigation. This is to say that their internal investigation determined in despite of knowing this problem was ongoing, telling me the loan would be backdated, and sending $46k to the wrong place, they concluded this was no fault of their own. They are blaming the other servicer for sending the money to the wrong Mohela (which I confirmed is not true) and they are adamant Mohela FEDERAL-side wrongly assured me of the backdating.

Futhermore, the interest paid should have never been given to them if the refinance went through normally. They confidently are telling me that they cannot give me back money that they never should have had. This is a large business taking advantage of some technicalities to steal from an individual.