Molo レビュー 

Molo からの回答

1日前

Tusind tak for din flotte anmeldelse og de pæne ord om din nye rygsæk fra Molo! Vi er glade for at høre, at du er tilfreds med både kvaliteten og designet – vi lægger stor vægt på at levere børnetøj og accessories i høj kvalitet med fokus på komfort, farverige prints og dansk design. Vi forstår, at leveringstiden kan variere, når man handler i vores webshop, især ved international forsendelse, men vi gør altid vores bedste for at sikre hurtig og tryg levering. Skulle du have spørgsmål eller brug for hjælp, står vores kundeservice altid klar til at hjælpe dig. Tak fordi du valgte Molo Danmark – vi håber, du får stor glæde af din rygsæk og glæder os til at byde dig velkommen igen! Bedste hilsner, Molo A/S teamet

Molo からの回答

2026年7月16日

Dear Laura Natalia,

Thank you for taking the time to share your feedback with us.

As a long-time loyal customer, your opinion genuinely means a lot to us. We recently launched our new website, and we are continuously improving it based on the feedback we receive from our customers.

We are, however, not aware of any general price increases of the magnitude you describe. If you have come across a specific style where the price appears to be incorrect, we would very much appreciate if you could send us the style number or a link to the product at webshop@molo.com. If there is a pricing error, we will of course investigate it immediately and correct it as quickly as possible.

Thank you again for bringing this to our attention. Feedback like yours helps us improve both our website and the overall shopping experience, and we truly appreciate you taking the time to let us know.

Kind regards,
Tina from Customer care

Molo からの回答

2026年7月14日

Dear Laura Maria,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your recent experience did not meet your expectations.

We understand how disappointing it can be when a garment fits differently than expected, especially when shopping online.

The style you refer to is intentionally designed with an oversized width combined with a cropped length that sits around the waistband. The styles you compared it with have different fits and proportions—a regular-fit T-shirt with a longer body length and a slim-fit tank top—so they are not directly comparable. For this reason, we could not classify the item as faulty or incorrectly produced.

At Molo, we offer a wide variety of fits and silhouettes rather than one standard fit across all styles. However, your feedback is valuable, as it reminds us how important it is to describe each fit as clearly as possible so our customers know what to expect before ordering.

We appreciate you taking the time to share your experience and wish you all the best.

Regards, Sanne from Molo

Molo からの回答

2026年4月30日

Hi Cyrus,

Thank you for your review and for taking the time to share your experience with us.

We are very sorry to hear this. Our swimwear is designed with a focus on both comfort and quality, so this is certainly not the experience we want our customers to have.
You are very welcome to contact us at webshop@molo.com with a few more details (e.g. order no, style and size), so we can find a good solution for you.

Once again, thank you for your feedback – it is important to us in our ongoing efforts to improve our products.

Best regards,
Sanne from Molo

Molo からの回答

2026年3月23日

Dear Natalia,

Thank you for your review.
We are sorry to read about your experience. While we understand that your perception of the quality has not met your expectations, we would like to assure you that at Molo we maintain a high standard in both quality and production, which is also reflected in our GOTS certification. Our teams work carefully with materials and techniques to ensure a consistent level across all styles.

If you have experienced a specific issue with a product, you are always very welcome to contact us directly, and we will be happy to look into this for you.

Regarding the invoice, we contacted you promptly to inform you that a duplicate copy had been sent by mistake, and we apologise for this administrative error. Please rest assured that you have not been charged more than the value of the items you received.

You have been refunded the full amount of your return, with the exception of a €5 return fee, as stated in our terms and conditions.

Best regards, Tina from Molo

Molo からの回答

2026年3月14日

Kære Helle
Tusind tak for din fine anmeldelse og rosende ord - de betyder meget for os. Vi sender din ros til vores lager også, som knokler hver dag for at få sendt tøjet til jer hurtigst muligt.

Hilsen Sarah fra Molo

Molo からの回答

2026年3月6日

Kære Sanne

Tak for din anmeldelse.

Jeg kan se, at du har modtaget og åbnet den mail, vi har sendt med trackingnummeret, to gange.
Hvis du oplever, at du ikke får besked fra GLS, kan det være en god idé at downloade GLS-appen. Her vil dit trackingnummer automatisk blive registreret, og du kan modtage en notifikation (hvis notifikationer er slået til), når pakken er klar til afhentning.

Vi oplever desværre nogle gange, at GLS’ beskeder ikke når frem som forventet. Jeg vil derfor anbefale at tage direkte kontakt til GLS, så de kan sikre, at du modtager deres beskeder fremover.
Som tidligere nævnt på mail har vi tilbudt at sende din pakke igen uden beregning, og det tilbud står naturligvis stadig ved magt.

Hilsen Sarah fra Molo

Molo からの回答

2026年3月5日

Kære Susanne

Tusind tak for din fine anmeldelse. Den er vi meget glade for. Det er dejligt at høre, at du har haft en god oplevelse både hvad angår levering og selve produktet. Vi håber snart at se dig igen på vores hjemmeside.

Hilsen Tanja fra Molo

Molo からの回答

2026年2月18日

Kære Eva

Tusind tak for din fine anmeldelse og rosende ord, hvor er det dejligt at høre, at vi har levet op til dine forventninger.

Vi håber at kunne fortsætte den gode oplevelse.

Hilsen Sarah fra Molo

Molo からの回答

2026年2月17日

Kære Inge

Tusind tak for din anmeldelse og rosende ord. Det betyder meget for os, at du har haft en god oplevelse ved at købe vores tøj på vores webshop. Vi er meget glade for, at vores kvalitet har levet op til dine forventninger, og naturligvis også glade for at du har fået pakken hurtigt og problemfrit.

Vi håber snart at se dig på vores hjemmeside igen.

Hilsen Tanja fra Molo

Molo からの回答

2026年2月5日

Kære Stine

Tak for din anmeldelse og feed back. Vi er meget glade for at du har givet dig tid til at komme med konstruktive forslag til forbedringer, så vores brugeroplevelse bliver endnu større.

Jeg kan glæde dig med at vi arbejder på højtryk på at opdatere bruger oplevelsen.

Hilsen Sanne fra Molo

Molo からの回答

2026年1月7日

Kære Janni

Tusind tak for din anmeldelse og rosende ord, det betyder meget for os.
Det er bestemt dejligt at høre, at du oplever vores kvalitet lækker.

Vi håber snart at se dig igen på vores webshop.

Hilsen Sarah fra Molo

Molo からの回答

2026年1月6日

Kære Susanne

Tusind tak for din anmeldelse og positive feed back. Det er dejligt at høre, at vores ekspeditionstid har levet op til dine forventninger.

Vi vil give din tilbagemelding til vores flittige lagerfolk, som hver dag gøre et stort stykke arbejde for at få pakket varerne så hurtigt som muligt.

Vi håber snart at se dig igen på vores webshop.

Hilsen Sanne fra Molo

Molo からの回答

2026年1月5日

Dear Maria,

Thank you very much for taking the time to share your review. We truly appreciate you bringing your experience to our attention. We are sorry to hear that the product did not fully meet your expectations.

That said, we were a little surprised by the reasoning behind the review, as we can see that you were offered the opportunity to return the dress and received a full refund, despite there being no production fault.

What you experienced is an expected characteristic when working with a light-coloured base fabric printed with dark pigment. With wear and washing, it is natural that lighter fibres from the fabric may become slightly visible over time. This can easily be resolved by using a fabric shaver, after which the black print will appear clear again.

This printing technique is deliberately used to ensure the colours in the print appear vibrant and accurate. If a fully dyed dark fabric were used instead, the lighter elements of the print would not appear crisp or white, and the overall colour accuracy would be compromised.

Thank you again for your feedback, which helps us continuously improve and better inform our customers.

Kind regards,

Tina from Molo

Molo からの回答

2025年12月25日

Kære Freja

Tusind tak for din rosende ord og fine anmeldelse. Det betyder meget for os, og vi er utrolig glade for at du synes kvalitet og pris hænger sammen. Derudover glæder det os at høre, at tøjet kan bruges over flere generationer, det er helt i vores ånd som GOTS certificeret firma.

Hilsen Tina fra Molo

Molo からの回答

2025年11月12日

Kære Lilian

Tusind tak for din flotte anmeldelse og rosende ord, det er vi meget tanknemmelige over. Det er dejligt at høre, at vores side er let at navigere i og jeg håber du har fundet hvad du søgte efter.

Hilsen Gitte fra Molo

Molo からの回答

2025年11月10日

Kære Ninette

Tusind tak for din flotte anmeldelse og rosende ord, dem er vi meget glade for.
Det glæder os at du har været tilfreds med vores design og kvalitet både når vejret er koldt og varmt.

Vi håber snart at se dig igen på vores webshop.

Hilsen Sarah fra Molo

Molo からの回答

2025年11月5日 に更新

Dear Caroline/ Silvie

date: 5th of Nov. 2025

As you have decided to edit your review and publish the mail I will take the opportunity to reply to this too.

As stated in our previous email, we apologize if the measurement chart did not deviate as expected, and we have offered to cancel the purchase in accordance with the provisions of the Sale of Goods Act.

However, we are unfortunately unable to accommodate your request for the dress to fit like a completely different model.

For obvious reasons, we cannot alter the pattern or design that our skilled design team has chosen for this dress.

You are still welcome to return the dress and get a full refund.

Kind regards,

Gitte from Molo

date: 30th of Oct. 2025
Thank you very much for your review.
You sent us four identical emails within four minutes on October 28th at 18:34 Danish time.
Unfortunately, our customer service team had already finished for the day at that time. However, I can see that my colleague replied to you the following morning, on October 29th at 08:55 Danish time — so your email was answered as quickly as possible.

As you are comparing two different styles, it is unfortunately not possible for us to provide what you are requesting. The dress you would like simply was not designed to have the same length as the one you compared it to — they are based on two completely different measurement charts.

Please rest assured that it is not out of unwillingness that we cannot send you the dress in your preferred length. It is simply not produced in that length.

It should also be mentioned that all our garments are produced under proper and responsible conditions, regardless of the country of production, and all our suppliers comply with Danish and EU legislation.

As we are a GOTS, CSR, and Oeko-Tex certified company, we adhere to a number of strict requirements — from the origin of the wool to the moment the garments arrive at our warehouse.

Therefore, if the dress’s standard length does not meet your expectations, it may not be the right model for you. In that case, we are of course happy to offer, in full accordance with our terms and conditions, that you may return it for a refund.

Kind regards,
Gitte from Molo

Molo からの回答

2025年10月21日

Kære Beth

Tusind tak for din flotte anmeldelse og rosende ord. Det betyder meget for os at du har haft en god oplevelse på vores hjemmeside.

Vi håber du vil besøge os snart igen.

Hilsen Sanne fra Molo