I contacted Monarch based on a Google search without knowing of the company. They quickly responded with a quote which was competitive with others. I was contacted quickly to see if I had any questi... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I had unlimited help getting a quote and then couldn’t get a hold of anyone as my car took far longer than planned. The company contracted was very difficult to get in contact with as well and didn’t... もっと見る
There was a total lack of communication from the driver. Messages from Monarch stated I would be notified when it was picked up and get ongoing status updates. I never knew when it was picked up or ev... もっと見る
They gave quote, for $900. Waited four days they called me and told me that they were going to raise the price by $2400 making the price $3400dollars absolutely outrageous.Then, they charge my card $1... もっと見る
企業情報
当該企業による記述
Monarch Transport Group is a trusted vehicle transport brokerage dedicated to making auto shipping simple, reliable, and stress-free. Based in the U.S., we help customers nationwide move cars, motorcycles, RVs, and more with professional carriers carefully vetted for safety and compliance. Our team focuses on fast communication, competitive pricing, and dependable service, ensuring that every shipment is handled with care from pickup to delivery. Whether you’re relocating, purchasing a vehicle online, or transporting a specialty unit, Monarch Transport Group provides the guidance and support you need for a smooth experience. With thousands of successful shipments completed, our mission is to combine industry expertise with a customer-first approach — delivering peace of mind every step of the way.
連絡先
3.1
まあまあ
145件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 1％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great Customer service
I have yet completed my transportation of my car. However I have gotten nothing but outstanding customer service from your company. Sabrina has been an amazing help. I have already recommended your company and I will continue to do so.
2025年9月25日
Monarch Transport Group Inc からの回答
Thank you for your wonderful review! We hope to be able to serve you in the future!
Monarch Transport hires third party contractors to deliver your motorcycles with fake insurance certifications. Beware!
I paid Monarch transport to move three of my motorcycles from Michigan to Nevada. One of my motorcycles, a new Kawasaki Ninja ZX-4 400 track bike was dropped and damaged during the course of transport and delivery. I have full documentation and photos showing the motorcycle when pickup up and when delivered. It is undisputable that the transport company damaged the motorcycle. Monarch is pointing the finger at AL1990 the delivery company who they contracted to transport the motorcycles. I was provided with there insurance certificate. I contacted the insurance company that told me that the insurance certificate is no good, a fake. The validation number on the certificate is missing, meaning that it was never purchased and therefore not valid. Nobody is taking responsibility for my damaged motorcycle and I am the one that is showing the burden of proof with documentation and photos. However, they will not make payment for the damage caused to my motorcycle during transport. They are trying every trick in the book to weasel out of the responsibility. I am spending huge amounts of my time and money just trying to get them to own up to their responsibility. I would recommend that anyone that is considering Monarch Transportion in the USA to reconsider and make sure they do business with a reputable company and Not Monarch. This is one of those situations that you hope you never get in. Everything was done properly on my behalf and now I am having to jump through every hoop trying to get them to make good on their promises of being fully insured. Do not make the mistake I did and hire Monarch transport. I am writing this for your benefit. Thank you.
2025年9月10日
自発的なレビュー
Monarch Transport Group Inc からの回答
We are sorry to hear about your experience, and we would like to clarify the facts for anyone reading. Monarch Transport Group is a federally licensed auto transport broker. As clearly stated in our Terms and Conditions, we do not transport vehicles ourselves, but instead arrange transport with insured motor carriers.
For this shipment, your motorcycles were assigned to AL 1990 LLC, a carrier we have worked with successfully on many prior occasions. Before dispatch, we obtained and provided you with a Certificate of Insurance issued directly by the carrier’s insurance agency, Alera Group/Bondar Insurance Group, showing active liability and cargo coverage at the time of your transport
This certificate is legitimate and verifiable.
When you reported the damage, we promptly sent you the COI and detailed instructions on how to file a claim with the carrier’s insurer. This is the correct process per federal law and industry standards, as the carrier’s insurance—not Monarch—covers in-transit damage. While we understand the frustration, claims require the customer’s participation in providing documentation and following up with the insurer.
We want to emphasize that we acted in good faith by assigning a reputable, insured carrier and providing you with all the documentation necessary to pursue your claim.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。