À FUIR !!!! C'est la plus grosse arnaque dont j'ai été victime, j'ai passé commande le 28 février 2024 et a ce jour le 01 mars 2026 soit 2 ans plus tard je n'ai toujours rien reçu, j'ai passé comm... もっと見る
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レビュアーのコメントを見てみましょう
Hallo, meine im Februar aufgegebene Bestellung (27730) ist bis heute nicht angekommen. Auf mehrfache Anfrage wird nicht reagiert. Da die Kosten von 62,99 Euro vorab gezahlt wurden, ist das wohl metho... もっと見る
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Ich habe im Dezember 2024 eine Bestellung aufgegeben und per Vorkasse bezahlt. Bis heute habe ich keine Waren erhalten und auf Nachrichten wird nicht mehr reagiert, weder über die Kontaktmail der Int... もっと見る
企業が回答しました
Il mio ordine é di fine novembre. Nonostante le numerose richieste di informazioni ad oggi non ho alcuna notizia, quindi ho domandato più volte il rimborso senza ricevere risposta, ovviamente. Come... もっと見る
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企業情報
当該企業による記述
Magical Props and Replicas designed in Italy.
連絡先
1.7
ひどい
26件のレビュー
ネガティブなレビューの 95％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Order was never fulfilled / probably a scam
Never received my large order of almost €1000. I tried to contact “mondomago.it” several times, they only responded once saying that I had to be patient a little longer because all the products are handmade and they would get back to me. They didn't contact me and only after reporting to PayPal was there a response that the order would be shipped in a month. The order was never shipped and then after six months I had to contact PayPal again to get my money back.
At the bottom of the website it is shown that PayPal can be used, but this is currently not the case. As long as it is not possible to pay with PayPal's buyer protection, I strongly advise against purchasing, even if the products look very nice. The risk of losing your money is simply too great!
Everything is completely documented and can be proven if necessary.
Edit:
I waited a month and a half until I first sent an email asking about my order, in the same time since my order was placed at least twice in the Instagram story was claimed that all current orders were completed and would be shipped today...
After they said they would contact me the next day about what didn't happen, I waited another week until the next email, which was not responded to, then asked again by email a week later, no response...
The first message to PayPal came two months after the purchase, and they then replied, that the order would be shipped at the end of the month, which was about a month away. During this time there were further stories on Instagram that all orders and also that all those with a delay were now out. Order wasn't sent, waited another month, another email, no response, a month later another email, no response. Then two weeks until PayPal buyer protection ends, tried to contact twice more, no response.
New message to PayPal no response from “mondomago.it” the refund was made by PayPal not the seller!
2024年11月30日
自発的なレビュー
Mondomago からの回答
Dear Tim, on our website the times for receiving the order are expressly stated. We would like to remind you that we make handmade objects and that the waiting list is quite long. You opened a PayPal dispute because you did not have the patience to wait your turn. We cancelled the transaction and authorised the refund, also because you would have won the case regardless because the PP terms oblige us to send the orders within 7 days and it is possible to open a dispute as early as the eighth day from the payment made; we thought it was smarter to remove it as a payment method. We are a laboratory with a registered office with traceable and secure payments, so what you write is completely defamatory. We hope you can review what you declare because it is absolutely destructive for the work we do. Greetings!
Scamming in the name of HP
Scamming is all they do. There are several people they have scammed and betrayed over the years. They use different names, and different sites. (Etsy, their profiles got deleted, they made new ones) Do not trust them.
They'll most likely be reported to WB soon enough.
Editing this after your message. I've waited half a year, reported you to Paypal and the police just to get ONE PART of my order. Then nothing. I've contacted you every few days to get my order, but you keep acting like nothing's up. One year and still an item is missing that you claim you sent but never actually did, then you say you'll send it and suddenly it's already been refunded.
If Trustpilot needs proof, I have several screenshots I can provide, I had to screenshot everything you sent me because you guys are the least trustworthy people I've ever bought from.
Editing to add that they will steal your money, then lie about refunding the item to keep you waiting. Again, don't tell me I'm lying when I have a folder of proof of you scamming people. It is quite disappointing really.
2025年2月28日
自発的なレビュー
Mondomago からの回答
We asked you as a user to review the review because it seemed like you were speaking for others. Mondomago has never changed its name and has existed for about 5 years, the purchasing portal is always the same. We make handmade objects and the timing is long because there is a very long waiting list. The timing is listed in detail in the FAQS section of our site. The timing may change in the case of pre-orders. You declare that you have received part of the order and that you were missing an item. Would you be so kind as to contact us by email and tell us which one. We tried to search for your username, your email in our system and there are no orders in your name. We only operate on secure platforms for us and especially for buyers, transactions are secure and PayPal that you mention is a guarantee. We also provide insurance on damaged and lost packages. We manage a high number of orders and some unforeseen events can happen, but we are always available to resolve the problem. We find it exaggerated that you call us "scammers": Limit yourself to judging your experience. We love our clients and are happy to enrich their lives with magic. This attempt to destroy the work we do is unthinkable.
Llegará algún día????
ACTUALIZACION 5!!!
Estafa, Scam, Fraud......
No envian nada, contestan dando largas y haciendo que pierdas el tiempo y luego dejan de contestar.
NO COMPRAR NADA DE NADA. Son estafadores !!!!
ACTUALIZACIÓN 4!!!
Me han contestado hoy que mi pedido está en “preparación”. Qué casualidad… y si es verdad, no podrían informarme antes?
ACTUALIZACION 3 !!!!
Es una ESTAFA, no han enviado nada y no contestan son unos estafadores. NO COMPRAR NADA!!!!!
Que verguenza. Mw dijeron que tenían mas de 30.000 pedidos osea que deben haber 30.000 clientes que perderan todo su dinero. Les he pedido que me devuelvan lo que pagué.
ACTUALIZACION 2!!!
Mondomago indica que no recibió mis correos y resulta que en el correo que recibí confirmando mi pedido estaba la siguiente informacion:
"This email was sent by Mondomago.
For any questions please send an email info#mondomago.it."
(he cambiado la @ porque daba error en la opinión)
Así que lamento que no llegaran mis correos a esa dirección de correo pero quizás la empresa debería modificar la información que pone en sus correos.
Bueno, de moemnto seguimos adelante y la empresa responde, que es lo importante.
ACTUALIZACIÓN !!
Parece ser que al poner esta reseña y después de mucho insistir, ha surtido efecto. Me han contestado diciendo que están preparando el pedido que tenga paciencia. A ver como acaba todo esto, espero que bien.
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Hice una compra en Enero y no han enviado nada, ni siquiera contestan a mis mensajes. Me parece que esta web es una estafa porque si no contestarían a sus clientes, no? Espero que me den una respuesta a mis consultas o que me envíen los artículos. De momento TODO MAL !
2025年1月22日
自発的なレビュー
Mondomago からの回答
Dear Marc, we communicated with you via email, enclosing the expected delivery times for receiving our products. You sent several emails to the wrong address, which is why we did not see them. We are happy to have reassured you. We look forward to having your order delivered to you. See you soon!
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