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Moneypenny レビュヌ 

474
•
TrustScore 5段階評䟡の4.5

4.5

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Lauri was wonderful to work with! She was extremely helpful throughout the entire phone setup process, very responsive, and made everything easy to understand. She took the time to answer my questions... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Thalia provided excellent customer service today. I appreciated her help and she went out of her way to satisfy my needs on our call today.

䌁業が回答したした

5぀星のうち5の評䟡

Amber, our account executive, is always there for us when we need her. She ensures we have updated information, that we are well informed, have the most recent data, and that we make adjustments that... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Thalia was pleasant, friendly, professional and thorough. She was able to verify who I was, assist me with logging on, add our companies 2 accounts to one file so that I don't have to have separate l... もっず芋る

䌁業が回答したした

䌁業情報

  1. 電話代行業

圓該䌁業による蚘述

Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.


連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

474件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.5

すべおのレビュヌ

(474)

過去12か月のレビュヌ数: 84ä»¶

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Jessica is the face of MoneyPenny

Jessica is the face of MoneyPenny! She is easy to work with. She has great follow through, she wants to see her customers satisfied and does her best to come up with suggestions! I feel comfortable to be in her hands.

2025幎10月15日
自発的なレビュヌ
Moneypenny ロゎ

Moneypenny からの回答

Thank you for sharing your experience! We're glad to hear that Jessica met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated!

5぀星のうち5の評䟡

Prompt and Accurate Service

Dorine is always prompt to respond and accurate in updates and we appreciate the service that Moneypenny provides.

2025幎10月15日
自発的なレビュヌ
Moneypenny ロゎ

Moneypenny からの回答

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

5぀星のうち5の評䟡

Excellent customer service

I had to make some admin changes to our account. Angel was amazing and very detail oriented, she helped me get our account updated with all necessary information. Thank you Angel!

2025幎10月15日
自発的なレビュヌ
Moneypenny ロゎ

Moneypenny からの回答

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

5぀星のうち5の評䟡

Easy implementation and great customer service

We have only just started, and Brittany Farris has been so helpful in getting us set up and following up to ensure we are happy with the service. It was such an easy process to implement quickly. We think this will be a big improvement for our customers to always have someone answer our phones since we are a small office and can get tied up on a call or pulled away from the phone.

2025幎10月15日
自発的なレビュヌ
Moneypenny ロゎ

Moneypenny からの回答

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

5぀星のうち5の評䟡

Very Smooth Experience

I worked with Marvin Lawson and Lauri Shepard helping to get us up and running, appreciated the options available for our phone service - very smooth experience!

2025幎10月1日
自発的なレビュヌ
Moneypenny ロゎ

Moneypenny からの回答

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Marvin and Lauri. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

5぀星のうち5の評䟡

Moneypenny was able to customize


Moneypenny was able to customize exactly what I needed for my businesses after hours answering service. Brittany Farris our Account Manager has been delightful to work with!

2025幎10月14日
自発的なレビュヌ
Moneypenny ロゎ

Moneypenny からの回答

Thank you for sharing your experience! We're glad to hear that Brittany met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.

5぀星のうち5の評䟡

Been with them for over a 2 years plus


Been with them for over a 2 years plus and have had a great experience. Our Rep Brittany has quick responses. The dashboard is easy to navigate.

2025幎10月14日
自発的なレビュヌ
Moneypenny ロゎ

Moneypenny からの回答

Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services. It’s always a pleasure to serve you, and we look forward to many more years of working together!

5぀星のうち5の評䟡

Excellent onboarding service

Excellent onboarding service. Very professional and customer friendly

2025幎10月10日
自発的なレビュヌ
Moneypenny ロゎ

Moneypenny からの回答

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

5぀星のうち5の評䟡

Great communication

Great communication, timely responses and friendly

2025幎10月9日
自発的なレビュヌ
Moneypenny ロゎ

Moneypenny からの回答

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

5぀星のうち5の評䟡

Great customer service

Jessica G. is amazing, she is our account manager for Center for Spine and Orthopedics, Inc. She is the most helpful and pleasant outside consultant I have ever worked with. She pays attention to detail, she is always available for assistance for our staff and medical providers, and always provides great service with a smile. She cares and always aims to provide outstanding customer service. I would recommend MoneyPenny to my colleagues.

2025幎10月8日
自発的なレビュヌ
Moneypenny ロゎ

Moneypenny からの回答

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jessica. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

5぀星のうち5の評䟡

We have been using the Moneypenny


We have been using the Moneypenny USA(formerly Voice Nation) for just over two years now and the service operators do a great job! Customer account management is very responsive and offer very quick resolutions!

2025幎10月8日
自発的なレビュヌ
Moneypenny ロゎ

Moneypenny からの回答

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

5぀星のうち5の評䟡

Libby - SCH Colorado

Love working with Jessica G., our client support manager. She is available, goes above and beyond, and follows up to ensure our 60 providers have the access they need. The call team is courteous and helpful. Patients appreciate the clear direction they receive when calling after-hours.

2025幎10月8日
自発的なレビュヌ
Moneypenny ロゎ

Moneypenny からの回答

Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services and Jessica. It’s always a pleasure to serve you, and we look forward to many more years of working together!

5぀星のうち5の評䟡

Jessica is Awesome!

Jessica, G. of Money Penny (formally Voice Nation) has been an exceptional Client Support Manager. She consistently provides great and friendly service and has frequently gone the extra mile for The Children's Health Place. It is refreshing to know that if we have questions or concerns, Jessica will be ready and available to solve any challenge.

2025幎10月3日
自発的なレビュヌ
Moneypenny ロゎ

Moneypenny からの回答

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jessica. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

5぀星のうち5の評䟡

Jessica Greve is our Customer Support


Jessica Greve is our Customer Support rep at Moneypenny and she is absolutely incredible. Always responsive, always accommodating. Moneypenny in general has been great to work with and has been so incredibly helpful to our business. Highly recommend!

2025幎8月18日
自発的なレビュヌ
Moneypenny ロゎ

Moneypenny からの回答

Thank you for sharing your experience! We're glad to hear that Jessica met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.

5぀星のうち5の評䟡

The support staff is very accomodating

The support staff is very accommodating. They are very timely with follow ups when we question charges or calls. They do call ahead when we are close to our minutes and make recommendations to stay on the current level or move up one level. Very appreciative of that. I recommend them

2025幎10月2日
自発的なレビュヌ
Moneypenny ロゎ

Moneypenny からの回答

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

5぀星のうち5の評䟡

Good Job!

I will admit that we had a bit of a rough start in getting a few glitches out in the beginning when Moneypenny took over and I will say that they worked with me and took the time and effort to give me exactly what I needed! Everything is running smoothly now and I appreciate their diligence in getting my needs met and making it a priority in doing so! 👏👏👏

2025幎10月1日
自発的なレビュヌ
Moneypenny ロゎ

Moneypenny からの回答

Hi Linda! Thank you so much for sharing your experience! We truly appreciate your patience as we worked through the initial setup and migration of platforms, and we’re thrilled to hear that everything is now running smoothly. Our team is committed to making sure your needs are always a top priority, and it’s wonderful to know that effort has made a difference for you. We look forward to continuing to support you!

5぀星のうち5の評䟡

Quick response from the company

Quick response from the company. The app is easy to use. Overall, great experience so far.

2025幎9月24日
自発的なレビュヌ
Moneypenny ロゎ

Moneypenny からの回答

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

5぀星のうち5の評䟡

Amber always gives the best service and


Amber always gives the best service and is so knowledgeable. I'm so impressed by her joy and work ethic ... Its truly hard to find nowadays.

2025幎9月17日
自発的なレビュヌ
Moneypenny ロゎ

Moneypenny からの回答

Thank you for sharing your experience! We're glad to hear that Amber met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated!

5぀星のうち1の評䟡

I lucked out vs others

I lucked out vs others. Was on a chat, typical looking for or. I was looking for a service. Said or (AI) was transferring me, the second lady started badly! Previous message, I asked if she was AI. She disconnected. Was comparing AmeriConnect, Money Penny, and MAP Communications,

saying they are interested. Robot?

2025幎9月9日
自発的なレビュヌ
5぀星のうち5の評䟡

THANKS!

Lauri was very helpful and patient - she answered all our questions and made the on-boarding process very simple.

2025幎5月5日
自発的なレビュヌ
Moneypenny ロゎ

Moneypenny からの回答

We are privileged to hear that Lauri was helpful and patient during your on-boarding process. Thank you for your feedback!

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