Canât usually be bothered to write these but bought a Montpellier oven 4 years ago and Iâm just going to change the spark generator for the third time. The seal around the oven door is loose and the l... ãã£ãšèŠã
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The gentleman who came to fix my montipellier gas cooker was absolutely first class. He rang myself stating he would be with me within the hour, very chatty and pleasant on the phone. Dnt forget this... ãã£ãšèŠã
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I found it difficult to install on my own, it would really take two people. The main disappointment is the noise, which is exacerbated by the filter. The filter needs to be secured better or at lea... ãã£ãšèŠã
Quick service, and looks to be a superb product, much bigger internally than our previous fridge
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Montpellier Appliances ã«ã€ããŠ
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A huge range of refrigeration, laundry, dishwashing and cooking home appliances. Montpellier stocks fridges, freezers, washing machines, ovens, cookers and more
Where to buy é£çµ¡å
Unit 1 - Tewkesbury Retail Park, GL20 8JU, Tewkesbury, è±åœ
- 03333234473
- customerservices@montpellier-appliances.com
- montpellier-appliances.com
3.3
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Dangerous issue appallingly handled
Echoing previous comments- major safety issue with our heat pump dryer which is now months old and still unresolved. Completely opaque system for dealing with the issue and have spent hours on the phone trying to get someone to deal with it. If itâs as dangerous as they say, it seems inevitable that someone will have a fire because itâs taking so long to make these machines safe. Will never buy Montpellier again.
2025幎10æ7æ¥
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Montpellier Appliances ããã®åç
Thank you for your review. The modification programme is being handled by the manufacturer Haier, The modification and rollout is being completed inline with and overseen by the OPSS.
Haier are making contact with all customers directly who registered the appliance when purchased and are actively making appointments with these customers to arrange an engineer to attend as quickly as possible. If you have not heard from them please use this link to report the dryer. https://www.haier-europe.com/en_GB/product-safety-issue/
Built in double oven purchased Jan 9 25âŠ
Built in double oven purchased Jan 9 25 May door fell apart.Montpellier repeated it. SEPTEMBER LARGE OVEN FAILED.Wanted receipt details currys sent it received message saying they had received it Now they are saying they haven't got IT. THEY ARE PLAYING US FOR FOOLS. I will never buy from them again...
2025幎9æ30æ¥
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Montpellier Appliances ããã®åç
Thank you for your review.
I am sorry that Minerva services, the company who look after the warranty process have been messing you around, this is not acceptable.
If you can contact our customer support team, we will look at the issue for you. You can contact us on: 03333 234 473.
You may also return to your retailer who may be able to help you further.
Steve
Steve, was excellent with us. & we would give him 10/10. A great service. A brilliant experience, all very efficient & would recommend the store again.
2025幎9æ12æ¥
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Montpellier Appliances ããã®åç
Thank you for your great review, we will make sure this passed on to Steve.
My oven arrived early and was fitted inâŠ
My oven arrived early and was fitted in advance on time buy a good oven installer from Euronics.
First day only, first impression very good.
2025幎9æ19æ¥
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Montpellier Appliances ããã®åç
Thank you so much for your kind review!
Weâre delighted to hear that your oven arrived earlier than expected and was installed on time by a skilled installer. It's great to know that your first impression has been a positive one â we hope your new oven continues to serve you well!
If you have any questions or need support in the future, please donât hesitate to get in touch. Weâre always happy to help.
Many Thanks and Kindest Regards, Montpellier Customer Services
Montepellier vented dryer MVSD7W 7KGâŠ
Bought this vented dryer MVSD7W 7KG 2024 WITH 2 YEAR WARRANTY
I held off on this review to give them a chance but enough is enough.
Unit itself worked just as it should until we needed a repair.
Phoned them direct and from a month ago to now the customer service is really bad.
The item is under warranty so come out and repair or replace, simple.
The tactics and requests for photos etc they have used to not come out to us is the worst customer service we've experienced
They have fobbed us off to a local repair company who now say they can't get hold of the part.
A whole month this to and from has been going on, no one called me back, I've had to instigate all comms.
Would not buy from this brand again based on warranty claims and even the place I bought the dryer from have said its not the first time they've encountered this lack of giving a damn and they said they will no longer actively sell or recommend Montipellier products.
Shame on you as a company for how you have treated this case dragging your heels to not come out and I Will be posting on all review sites.
2025幎8æ25æ¥
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Montpellier Appliances ããã®åç
Good Afternoon,
Thank you for taking the time to leave a review. Iâm sorry to hear that you were not satisfied with the level of customer service you received.
When a fault is reported, we begin with a soft service check to help identify the issue and confirm whether a genuine fault is present. This approach is intended to protect our customers from unnecessary call-out charges, especially in cases where the issue may be due to product misuse or routine maintenance. I can assure you there was no intention to delay the process, and as we discussed during our phone conversation, we were more than happy to proceed with arranging a repair.
Iâve since spoken with the repair agent, who has now completed the work on your tumble dryer and confirmed that the appliance is operating correctly. Iâm unsure why you were initially told the cable was out of stock, as it was available when I checked personally.
I hope the matter has now been fully resolved to your satisfaction. Should you need any further assistance, please donât hesitate to get in touch.
Many Thanks and Kindest Regards, Montpellier Customer Services
Got a safety message from MontpellierâŠ
Got a safety message from Montpellier telling me to disconnect our drier and that a Candy Hoover group repairman would come and make necessary safety changes (they outsource the repairs it seems). That was 3 weeks ago. I called, they said all their repair people were busy and they could not give me any idea of when this work would be done. Useless.
2025幎9æ3æ¥
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Montpellier Appliances ããã®åç
Good Morning, Many thanks for your review. We are sorry to hear that you have yet to have an engineer out to inspect and repair your tumble dryer. The factory Haier who are responsible for this item are also the company sending out the engineers to complete the modifications. At this time, Haier are working very hard to ensure all our customers are contacted and appointments booked, but this unfortunately is taking some time as Haier are managing a high volume of calls and repairs. I can pass along their Customer Service contact number of 08081780516 and an e-mail address of recall@hoovercandy.com, through which you can escalate your enquiry.
We do sincerely apologise for any inconvenience caused at this time.
Kindest Regards, Montpellier Customer Service
Excellent !!!!!!!!
So far so good, havenât any problems with the product since 5 month so very happy and satisfied.
2025幎3æ11æ¥
Montpellier Appliances ããã®åç
Good Morning, Thank you so much for your excellent review! We're thrilled to hear that you've been happy and satisfied with the product over the past 5 months. It's always great to know our customers are having a smooth experience.
If you ever need any support or have questions in the future, weâre always here to help.
Thank you for taking the time to share your experience with us.
Many Thanks and Kindest Regards, Montpellier Customer Service
Not a good experience
Not a good experience. The gas cooker was installed by my fully qualified lpg gas safe engineer. On installation everything worked except the main oven. My engineer rang the supplier Appliance world who instructed him to ring Montpellier who said it was up to the supplier. After numerous phone calls and filling in the guarantee which took most of the afternoon they didn't want to know. Montpellier eventually agreed to send their engineer out to repair it but the part they sent out was wrong and his lpg cert. had expired! He must've told them the part that was required to repair it and l asked them to take it away which they refused as it was repairable (a faulty thermo coupling) Eventually they asked me for my engineers contact no. and they asked him to repair it which was suggested in the beginning. I now have a full working oven no thanks to Montpellier after 6 weeks of numerous emails and phone calls and the help of Appliance world. I just hope that nothing else goes wrong and that l have to go through this again! The good point is l do like the oven.
2025幎7æ3æ¥
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Do not Purchase Montpellier Fridgre Freezer to many faults!
I purchased a Montpellier Fridge Freezer which is the biggest mistake.Not only does it leak water inside the fridge it keeps getting ice built up on the back of the Fridge. The Freezer Part is absolutely horrendous supposed to be Frost Free (Definitely not) plastic drawers are thin and have cracked or snapped completely. Not worth the Money its flimsy and faulty!!! Less then 3 years old..Not acceptable
2025幎8æ17æ¥
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Montpellier Appliances ããã®åç
Good Morning, Many thanks for your review, I am sorry to hear about your experience. I have reached out to you on your e-mail to ask for some additional information. If you could reply we can investigate your enquiry.
Many Thanks, Montpellier Customer Services
Absolutely amazing customer service
Absolutely amazing customer service. Every company should have a Sharon!
2025幎8æ13æ¥
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Montpellier Appliances ããã®åç
Good Afternoon, Thank you so much for your kind words! Weâre thrilled to hear that you had such a positive experience â Sharon will be absolutely delighted to know she made such a great impression. We agree, every company should have a Sharon!
Thanks again for taking the time to share your feedback â it truly means a lot to us.
Many Thanks, Montpellier Customer Services
Never will I buy this brand again
Never will I buy this brand again. New washing machine brought 18 months ago. Using for the 1st time I wasn't overly impressed. Was nosier than our last machine (LG direct drive 15 years old) all the mechanical noises sounded slack like the water pump and never washed as well as our last machine. Programs would sometimes not complete, certain programmes would take on softener at the same time as detergent leaving clothes not smelling very nice. Done all the checks, clean draw, washing machine level, switched off at the mains to try a reset but nothing worked to resolve the issues. Finally the water pump gave up after just 18 months. I never really had faith in this machine from day one. Reading the reviews I just couldn't be bothered with the customer service even though it still had a few months warranty left (didn't want the hassle of endless phone calls, buck passing etc)so have just scrapped the hunk of junk and gone back to LG. So much for buying British !
2025幎8æ13æ¥
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Montpellier Appliances ããã®åç
Good Afternoon, We're truly sorry to hear about your experience and that our washing machine did not meet your expectations. We understand how frustrating it is to invest in a new appliance and not feel confident in its performance from the start.
Itâs disappointing to hear that you faced issues with the noise levels, program cycles, and ultimately the pump failureâthis is far from the standard we aim to deliver. While we respect your decision to move on, we genuinely regret not having the opportunity to make things right under your warranty.
Customer feedback like yours is crucial, and weâll ensure your comments are passed to our product and quality teams for review.
Wishing you all the best with your new machine, Montpellier Customer Services
The gentleman who came to fix myâŠ
The gentleman who came to fix my montipellier gas cooker was absolutely first class. He rang myself stating he would be with me within the hour, very chatty and pleasant on the phone. Dnt forget this gentleman came from Bristol to repair in Wigan. His manner, when he arrived to repair cooker was a joy, happy, accommodating, very tidy whilst doing his job and more so respected my worktops. This gentleman really was a pleasure to see someone happy in what they do. He should be cloned
2025幎8æ5æ¥
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Montpellier Appliances ããã®åç
Good Afternoon, Many thanks for leaving such a fantastic review! We appreciate you taking the time to share your experience.
We're absolutely delighted to hear that our engineer provided such excellent service, from the initial call right through to the repair. We are especially happy to hear how respectful, tidy and cheerful he was during the visit and we will be sure to pass your kind words on to him.
Your feedback truly means a lot to us.
Many thanks, Montpellier Customer Services
Rubbish machine do not buy
Rubbish machine do not buy. Rubber corrodes after 6 months and Montpellier wonât fix as itâs not electrical. Waste of money and waste of my time waiting on engineers, no communication whatsoever. And a room full of washing. Not impressed in the slightest.
2025幎8æ5æ¥
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Montpellier Appliances ããã®åç
Good Morning, We're very sorry to hear about your experience and completely understand how frustrating this must have been for you. We take all feedback seriously and are disappointed to learn that your machine did not meet expectations.
Weâd really like the chance to look into this further and see what we can do to help. Please reach out to us directly at customerservices@montpellier-appliances.com including any photos you have of the issue at hand.
Thank you again for taking the time to leave a review. Your feedback helps us improve.
Many Thanks and Kindest Regards, Montpellier Customer Services
I purchased a dishwasher & washer inâŠ
I purchased a dishwasher & washer in cream, to match. They are completely different colours. I am bitterly disappointed & would suggest anyone avoids this manufacturer/suplier. I will certainly avoid in future.
2025幎8æ4æ¥
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Montpellier Appliances ããã®åç
Good Morning, Thank you for your feedback and we're sorry to hear that you're disappointed with the colour difference between your dishwasher and your washing machine.
Whilst we do make every effort to ensure that the colours match, there may be slight variations in colours between appliances due to manufacturing batch differences, therefore we cannot guarantee a 100 percent match. We completely understand how frustrating this can be, especially when purchasing items with the intention of them matching.
We value all feedback as it help us improve and we're sorry this has impacted your experience. Kind Regards, Customer Services
Just installed our MontpellierâŠ
Just installed our Montpellier dishwasher. A doddle to install, as long as you have the plumbing sorted, itâs a straight swap over. Did the Sunday dinner pots and it worked a treat, quiet and clean. So far, weâre very happy.
2025幎8æ3æ¥
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Montpellier Appliances ããã®åç
Good Morning, Thank you so much for taking the time to leave this great review! We are delighted to hear that your new Montpellier dishwasher was easy to install and is already making light work of the washing up. It is great to know you're finding it quiet and effective to use - just what we aim for!
If you ever need any assistance of have any questions down the line, our support team is always on hand to help. Thanks again for choosing Montpellier! Best Regards, Customer Service
Quick and easy.
2025幎7æ24æ¥
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Excellent hob
Excellent value electric hob easy to
Use heats up fast very happy with product
2025幎7æ10æ¥
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Montpellier Appliances ããã®åç
Good Afternoon, Many thanks for your kind review! We're so pleased to hear that you're happy with your new electric hob and that it's performing well for you. It's great to know you're finding it easy to use and that it's heating up quickly â exactly what we aim for!
If you ever need any support or have any questions in the future, feel free to reach out. Enjoy your new appliance! Many Thanks, Customer Services
Customer service shortfalls after my appliance broke!
Very disappointed with Montpellier's product quality and customer service! My fridge freezer broke last month after only 3 1/2 years. Unfortunately the warranty was only for 2. My mistake for not taking the extended warranty, but I have never had an appliance fail so fast, so I didn't think I'd need it. I'd had my previous fridge/freezer since 2007! I telephoned for urgent help and was told there was no help available - I was told because it was out of warranty, they could do nothing, not even try and help me diagnose the fault remotely or offer any advice. I also emailed Montpellier at the same time asking for urgent help, but received no response - until 19 days later! Then, I received an email apologising for the fact that my plea for help went straight into Montpellier's deleted folder! By this time, the fault had been diagnosed independently as a failed compressor, the cost of which had meant I had to buy another appliance. This new email from Montpellier specifically told me that if I had phoned at the time, they could have gone through a 'soft service' with me, could have tried to help me, also could have offered me a better price on a new purchase. None of which was mentioned when I was actually ON the phone to Montpellier and asked them specifically for this type of help. After I told Montpellier that I HAD in fact telephoned them, and I provided them with details of the actual call time and asked Montpellier to listen to the call and escalate to management, their stance changed. All I am being offered now is an apology for how this has been handled and suggestions to approach the retailer and trading standards. None of which help me now.
2025幎6æ1æ¥
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Montpellier Cooker
I was gifted my brand new Montpellier electric cooker by my Grandmother, as it was a gift, she did not unwrap it, when I unwrapped it, I found that the hob glass was shattered. Contacted Montpellier to explain the situation expecting it to be covered by warranty, they said warranty does not cover glass. My question is glass can be damaged through delivery right? Anyway, Nan spend over £400 pounds for this appliance so I will not be recommending Montpellier and I will pay Montpellier for a new hob to replace the damaged one. Buy a brand that will insist on checking for damage once delivered.
2025幎6æ20æ¥
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Montpellier Appliances ããã®åç
Good Afternoon, Thank you for taking the time to share your experience, and weâre truly sorry to hear about the condition your cooker arrived in.
We completely understand how disappointing it must have been to unwrap a brand-new gift from your Grandmother only to find the glass hob damaged. While our guarantee unfortunately doesnât cover glass components due to the nature of how damage can occur post-manufacture, we do always recommend that customers inspect appliances upon delivery where possible, as damage during transitâwhile rareâcan occasionally happen.
That said, we appreciate how frustrating this situation has been, especially given the thoughtful nature of the gift and the investment involved. Your feedback is important to us, and weâll be sure to share your comments internally as we continue to improve the experience for our customers.
If you haven't already, please discuss the damage sustained with the retailer who delivered your appliance. They will be able to refer you their own returns procedure for the appliance and advise you accordingly. Many Thanks, Customer Services
Fridge Freezer
This fridge freezer (model M510BW) is driving me mad! I wish I had never bought the bloody thing. It has been rattling more or less nonstop ever since we got it 17/10/2019. I would only recommend it to my worst enemy!
2025幎6æ27æ¥
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Montpellier Appliances ããã®åç
Good Afternoon, Many thanks for your review. I am sorry to hear you are not satisfied with your product. I will reach out to you on e-mail so I may look into you enquiry further. If you could respond with the information requested, it would be most helpful. Many Thanks, Customer Services
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