Montu UK Pharmacy レビュー 267

Great service and get on well with their products.

I would like to thank you for your help. Quite a quick process, nice service. They try to make sure that everything goes in the best interest of the patient. Thank you

Update: I've shared all my details and still haven't heard back from Montu despite reply to this review

Very poor customer service. Have placed my order and it never arrived. I have written 5 emails and the customer service has been silencing me for 3 weeks now, despite early emails supporting a resolution. Now I doubt that they even sent the package.

Been left without medication now for 2 weeks, consistently having to chase with no end in sight. Keep being told ‘sorry we are causing you stress’ … I don’t know how to complain but it’s becoming unbearable

Hi does anyone know about the T 21 program and how to access it?

I've not been too happy with Montu recently, its very frustrating to find my prescription is sold out, this has happened several times now aswell as mistakes with wrong items on the prescription and having to wait for them to correct it. I think that stock should be put aside while waiting for the prescription to be written to save the disappointment after going through the process of researching and selecting a suitable strain thats in stock. I called up and Amelia was very helpful and understanding, she explained the issues they're having with stock levels so I found another suitable strain that was fast tracked so hopefully it gets sorted today. I'd say about 60% of stock is sold out which is very annoying because there's really not much to choose from. I hope things improve soon because before these recent stock issues and wrong items on the written prescription I was quite happy. They are helpful when I call up and when I receive the medication I'm happy so I appreciate them and what they do even if there's occasional issues.

Amelia was a star, extremely helpful, and provided great customer service. Thank you.

Worst service ever nothing is ever in stock they never removed stock thats not available ever again .. They add brands that are cheap if you loom up reviews for theses strains they are cheap for a reason as they dont do anything and reviews are very poor .. You are limited to what you can purchase due to 99% of stock states only for new patients only or out of stock for months with no new stock added .. Half the strains are either weak , or have seeds in the buds witch is not good at all .. Am already looking to transfer to a more reliable service monto is not the good to seevice as they state they are nowhere near they dont even answer phone calls if you try to ring the phone number worst service ever i will be suprised if they even last much longer as a company lucky av even gave one star ...

Stock levels are terrible, aswell as stock allocation. I’ve had multiple prescriptions changed due to medication not being available!!!!

Edited for reply, shall we not forget changing of price after it being prescribed

Very bad experience with the agents on the calls, i ask for a manager then im refused and hung up on. A late prescription that was wrong then the late delivery by royal mail. Now no medication till monday when they decide to deliver even tho i work till 5pm and post office shuts at 5. Reason why i need it delivered on a sat. Im leaving this company to goto a better one. Royal mail is responsible for my medication wtf at least use a decent delivery company. Iv been struck off from alternaleaf and montu i need to find alternative to this bad company. I would not recommend dealing with this company. From the hour long queue on the phones to be hung up on and refused a simple right to speak to a manager, i lost the plot at the agent but not before they refused me to speak to a manager and i warned them i would start. Pathetic from a company that i pay to use. Without the customers you have no business remember that. Had a manager call back from montu since Thursday 10/7/25 now the 15/7/25 no reply or acknowledge of complaint thats illegal.

Montu has been incredibly disappointing as a pharmacy provider. Every time I’ve found a medication that actually works for my chronic pain, it becomes unavailable the moment I try to reorder. This has happened repeatedly, and the alternative products offered are not even remotely similar — making continuity of care impossible.

I was told Montu offered better availability and consistency than other services, but that simply hasn’t been true. For patients with chronic conditions, medication is not optional — it’s essential for basic quality of life. The lack of transparency and frequent stock issues have left me without the only effective treatment I’ve found, and no realistic alternatives.

If Montu cannot reliably supply the medications they dispense — especially for long-term patients — that should be clearly communicated upfront, not discovered when people are desperate and without options.

I would strongly caution anyone with chronic health needs against relying on Montu. Their inconsistency has caused unnecessary pain, stress, and serious disruption to my treatment.

I am extremely disappointed with my recent experience with Montu regarding my prescribed medicinal cannabis.

I placed an order on 25/06/2025, provided my correct and confirmed delivery address and format, and after more than 10 days of no delivery, I had to chase them multiple times. Royal Mail then confirmed the parcel was lost. I had to initiate the complaint myself, and despite the urgency of this being a prescribed medication, Montu failed to act with any proper urgency or care.

I was told I would receive a call by the end of Friday to discuss a resolution — that never happened.

Eventually, they processed a refund without even asking if I wanted a replacement, which I clearly requested in my formal complaint. Worse still, my prescription was cancelled in the process, meaning I now have to go through the hassle and delay of reapplying for a new prescription, delaying my treatment even further.

This is a serious medication, not a casual purchase, and the way Montu has handled this is unacceptable and unprofessional. Their lack of communication, failure to follow through on promises, and mishandling of something as sensitive as prescribed medicine is deeply concerning.

This experience has left me without my essential treatment and triggered my health condition further due to delays and stress.

I expected far better from a company operating in the medical cannabis space. I hope they seriously reflect on the duty of care they owe their patients.

I have all evidence of this too. Avoid.

I am New Customer with Alternaleaf and Montu Pharmacy, i joined before i read all these reviews and so panicked thinking i would have a bad experience but it has been the complete opposite.

Everyone i have spoken to has been friendly, helped me work out issues like changing/confirming my address the same day my 1st prescription was being shipped or changing/adding to my existing prescription which only took 3 working days to do.

my 1st 2 orders came next day like they stated and i've got my 3rd order coming tomorrow! hands down a great experience overall! i would and have been recommending people to join. My brother has taken my advice and signed up!

1st time I ordered everything was great 2nd order not so good 6 out of 8 out of stock and as for the no new request 1st order said that on everything but it was all sent this time all no 😔

Superb helped me though all the process, if I had a question I just called they was more than happy to help. 10/10 thank you.

⭐️⭐️⭐️⭐️⭐️
Fast Service & Top Quality – Thank You Montu!

Just wanted to leave a quick note of appreciation for Montu Pharmacy and the service I received.
I placed a repeat prescription on Tuesday, and by Thursday evening, everything was already processed and ready for payment. I was honestly very happy with how smoothly and quickly everything went — much faster than I expected.
So thank you, Montu, for the efficient turnaround. It really makes a difference.
Now onto the flower… 🔥
I received Garlic Cookies, and let me tell you — it’s absolutely top quality. The buds were fresh, well-cured, and not too dry at all . Aroma, texture, and effect were all spot on. Honestly, I’m really impressed with this batch.
I've seen mixed opinions online about this strain, but from my personal experience, this was top-shelf medication — smooth, potent, and genuinely helpful for managing pain.
Overall, I’m genuinely pleased with both the product and the service. I’ll definitely be sharing more feedback on future orders as well — especially when the quality is this good.

Thanks again Montu — appreciate the effort and consistency 👌

I've used this pharmacy for around 4 months now with 0 issues at all, they have always delivered my medication within the timeframe given on their website.

I called the other day for advice because I had broken my cartridge, I didnt know what to do next. They contacted my clinic on my behalf and handled everything for me. 10/10 service!

Delivery is too expensive was told on sign up that there would be discounts for people also when ordering my script the prices keep going up after putting on my script shouldn't be allowed looking at other pharmacy's now was a breath a fresh air at first now just seems like there money grabbers and only care about profit.

I am currently a patient who uses this pharmacy. Unfortunately what they are doing to me with reference to TWO faulty vape cartridges over TWO prescriptions should be known by anyone who might use the pharmacy,
Over a month ago I ordered Aurora two vape carts. One arrived broken and did not fit the 510 thread battery as described it would do. I told them. They asked for a video clip. I sent it clearly demonstrating the difference between the cart that fitted the battery and the one that did not. They then asked me for dates that they could collect the broken cart, I gave them three dates as requested. I then heard nothing again. I think this may have happened twice with the first faulty cart.
The time came to order my next prescription. I ordered the same two vapes carts in the hope that the previous faulty cart was a one off issue. Yet again one arrived faulty and the other was fine. I wrote again. I was given an insincere apology about them ignoring me the first time, informed that it wasn’t done deliberately as I suspected, and told the staff member who was dealing with my query had left the company, which is a convenient excuse. I was and asked to do the same as previously. I sent another video clip . “ thank you for the clip, give us date to collect this cart and the other faulty cart” I did that while also offering to keep the broken carts ( I figured out a way to access the medicine despite it being very awkward to do so). I told them that if they prefer, they could offer me a reasonable discount and they don’t have to go through the evidently impossible task of arranging to collect the carts after the dates are provided to them.
They offered be a 10% discount. My orders are around £200 so this would equate to £20 off my next order. The broken carts cost £66 each! The discount was turned down in favour of taking up the option of returning the carts, then inspecting them even further and then either refunding or replacing.
Now they will not answer my emails. Has the second staff member dealing with customers left too? Are my faulty cart emails making staff instantly leave the company ?
I was never rude or impolite and I write very formally.
I feel like I am dealing with street people with this pharmacy. Hustlers who have no experience in customer services. This is not what I was expecting.
The carts were twice proven to be faulty and yet they are not behaving like any professional pharmacy I have ever dealt with in thier response to my issues. I buy medication for severe neck and back pain. A month after sending me faulty medication, they still have not sorted this out. Yes, a month. I am considering changing my doctor and pharmacy to anyone I find that might be more respectful and professional. Surely there is a case for medical malpractice. I will be looking into that.

UPDATE- I should say someone contacted me and apologised and finally refunded the money for the faulty carts and offered a 10% discount. Fine. A bit late and still asking for me to arrange a collection of said carts though. You don’t get four chances Montu. I agreed three times and replied with dates. Enough is enough don’t you think?

Firstly when I signed up I followed all the steps but montu delayed my prescription as they didn't reply to my email for a week and I had to constantly chase them. They sent a broken product with glass smashed and I have been trying to get a replacement for around 6 weeks without luck and barely a response, now been trying to get a refund for around 2 weeks and once again montu customer service does not respond. They respond after 3 emails and after a few weeks at most. I have fibromyalgia and have been in a lot of pain without medication now thanks to montu, wrote a complaint and it wasn't even acknowledged!! What a joke of a company, alternaleaf is not even the problem but I have had to leave them and their great customer service as they unfortunately use montu as a pharmacy.