AngelSpin Casino 

I have spent the last few weeks communicationg with Ryelo in an effort to get a refund for a defective Moonpod vacuum cleaner. They have put me through every hoop imaginable asking me to dis-assemble and re-assemble the machine, several times and to send videos of the machine's failure to operate properly, all of which I have done. Each time I ask them to take the Moonpod back and refund my money, they ignore my request. Unless you are happy to take the risk of ordering an inferior or inoperable machine and losing your money, I would strongly advise against ordering from this company

They really are a terrible company. Be warned. It took over 4 weeks and numerous emails to get my hoover. It's early days but it seems OK. Excuses include Courier has lost it. 15% to cancel an order. 18% extra discount for inconvenience, trouble is I'm still waiting.

Believed it to be Danish Ottena, and was surprised that it is a Moonpod. It works well and is light. Scary reviews that aren't my experience. It doesn't get blocked like my hoover stick did which is why I wanted a replacement. So far I'm happy. Time will tell.

I am absolutely disgusted with this company who I now believe to be Chinese. The usual lies and false hype. It’s honestly the noisiest hoover I’ve ever had, made from cheap nasty material. Fit only for the dump. Why oh why do the Chinese get away with it.

I deeply regret making a purchase from this company. Within 15 minutes of placing my order for a vacuum cleaner and several additional items, I realized something wasn't right and immediately requested a refund. Their response claimed the order had already been shipped, which was impossible as I had received no shipping confirmation. When I replied expressing my doubts about this claim, I received no response.
The company's behavior is concerning - claiming instant shipping without providing tracking information, then going silent when questioned. This seems like a deceptive business practice. I'm now at risk of losing money I cannot afford to lose. I wish I had researched more thoroughly before ordering. I would strongly advise other potential customers to be very cautious and thoroughly verify any company before making purchases.

Don't buy from this company, it's a fraud. I bought a vacuum cleaner from them a month ago and the package has never arrived. I write to them and they only answer me that they are checking it, and it's been like this for 3 weeks. I don't know what they have to check when DHL told me from the first day that they had lost it, MoonPod doesn't want to give me my money back. Please don't buy from them, my mistake was not reading the reviews of this company, everyone speaks badly of it. I haven't been able to check if the vacuum cleaner is good or bad because it hasn't arrived, but it's not worth checking if you can lose your money. Please don't buy from them if you don't want to lose your money and your health complaining to them.

Dog 5hit hoover. Cheap plastic Dyson copy. Like buying a fake Ralph Lauren Shirt.
Turned up weeks after expected.
Moon pods said it was lost by royal mail actually on the slow boat from China.
Doesn’t suck for more than 10 seconds
Website is a scam
Website doesn’t respond
If you read a good review it’s the manufacturer’s/sellers using google bots to create there own “great Hoover better than Dyson reviews”
Never been scammed before this is a first
“You get what you pay for”

The hoover took ages to come. They sent me an email saying the hover was lost then it arrived after I requested a refund.

The hoover out of the box comes on and goes off after about 10 seconds.

So the hoover took ages to come and doesn't work.

Should have stuck with Dyson.

I accidentally purchased 2 vacuum cleaners. I returned 1 right away and the post office delivered it 2 days later. That was a month ago and I'm getting nowhere with my refund. After reading the previous reviews I realise this company are Chinese. I'm now wondering if I'll ever get my money back.

Oplichters, koop hier niets.
Als je retour wil sturen krijg je niet het Retouradres terug, ze beantwoorden ook de mails niet.
De stofzuiger komt van AliExpres

If you have AU$359 to spare, donate it to a charity, don’t give it to these scammers.
I ordered a MoonPod stick vacuum cleaner. After 6 weeks no vacuum cleaner. Many, many emails to them with what can only be described as stalling/lies they offered a refund less15% restocking fee for an item that they never sent. It took a further 6 weeks for the refund to arrive.
THEY ARE SCAMMERS. DO NOT WASTE YOUR MONEY.

Habe den kabellosen Moonpod seit 3 Monaten, schaltet sich 30 Sekunden von selber aus, mit einer Fehlermeldung E3, mit einem roten Warndreieck. Habe nur glatte Böden, und der Sauger ist absolut sauber. Es kann mir niemand erklären, was der Fehler ist, zurückschicken ist nicht drin, also ab in den Sondermüll mit diesem Teil.

Do not purchase anything from this company, you won't receive your goods and they will charge you 15% of the total cost of your item to cancel your order, go down the route of charge back to get a full refund.

Terrible correspondence.
They said they lost my order after 2 weeks of chasing them.
I asked for a refund, they explained 15%would be taken off a a surcharge.
Still no refund. No correspondence.
No time scale for refund , stay well away
Disgusting behaviour, obviously not an established reputable company.
Don't believe the sales website.
Absolute scam !!.......

Nogmaals ik zeer tevreden met de moonpod steelstofzuigers hij zuigt super past zijn eigen sterke baan als er meer stof ligt zuigt hij steeds harder met een geluid van 53 db en het lichte gewicht is hij super fijn ik ben zo tevreden dat ik nog een extra accu heb besteld en een extra losse borstel een filter en een kleine meiten borstel voor je matras ook dat werkt super een min puntje is als je nu een moonpod steelstofzuigers besteld en je pakt dan meteen de extra accu meiten borstel en filter dan kosten de onderdelen en die kosten dan geen 60 maar 55€ en de filter de kleine meiten borstel en de extra losse borstel die zijn ook nog goedkoper maar toe. Ik mijn moonpod steelstofzuigers kocht was er geen accu op voorraad tijdelijk uit verkocht dan kun je ook niet alles erbij bestellen dat is een minpuntje voor dat maar de steelstofzuiger ben ik nog altijd blij mee en ook Dyson is een klone en wordt ook gemaakt in China maar de mensen die maar een ster geven zijn medewerkers van Dyson en ik ben blij dat ik toch zo.n 400€ heb bespaard op mijn moonpod steelstofzuiger want wat hij allemaal kan en de zuinigheid en de 53db en zijn automatisch aanpassen van de zuigkracht als er meer vuil ligt bestaal ik bij Dyson rond de 749,€ kwijt dus mensen als jullie een steelstofzuiger nodig hebt koop dan een moonpod en als tip bestel dan meteen een extra accu en hulpstukken erbij dan scheelt het nog zo.n 400€ dat u goedkoper bent met een moonpod in plaats van Dyson en laat je niet gek maken met die mensen met een ster want dat is gewoon bedrog want het zijn medewerkers van Dyson Vrgr leon Gerits

DO NOT BUY. Scamming company who don't even offer a refund unless you post it back to China even then there is no guarantee. Tried to cancel my order 15mins after I placed it. Fell for their website then released I've been scammed. The worst company stay AWAY. DO NOT BUY. Your better off throwing your money away then giving it to these thieves.

This is new used it today no real power picked ok ish then when I took the pipe off the dirt fell out what a waste of money

Awful Hoover, can’t believe I bought it without reading through the reviews thoroughly. It has fallen apart within three months of domestic use. Trying to get a refund has proven absolutely impossible, it’s like talking to a brick wall. I can only assume they have AI on customer service. DO NOT BUY…false economy.

This is a low-quality Chinese import which is underpowered in its default mode, meaning you have to increase the power to get any decent suction therefore decreasing the run time. The 2 accessories are cheap plastic and fit badly. You can't get in touch with the seller but have to get in touch with moonpod.uk and, once you do reach out to them they will try everything to stop you getting your money back! The return address on the shipping label is a Chinese logistics company based in Leicester, which is why they say you have to send the vacuum back to China AT YOUR OWN EXPENSE!

Aspirateur HS au bout de 3 mois d utilisation hebdomadaire.. aspiration loin d etre similaire au dyson.. bref 220e jeté par la fenêtre.