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Livraison 3 semaines, je me suis rendue compte entre temps que j’avais acheté sur le site « frauduleux » moonpod-fr.com, j’ai contacté Klarna ( paiement en 3 fois) qui n’a rien voulu savoir.
J’ai donc payè 249€ un aspirateur qui au bout de 3 semaines a cassé au niveau du tube pliant, et perdu une roue.

Attention aux futurs arnaqués, il y 0 garantie!
Car on me demande d’acheter une brosse pour me renvoyer un tube!
Allons donc 30€+frais de port!

Pour ma part fini Klarna et consultation de truspilot avant chaque achat!

UN SCANDALE!

Don't buy this vacuum cleaner. It is almost impossible to put together and once you have managed to do that emptying the dust cup and getting it back onto the cleaner is virtually impossible unless you are very strong. Any 'help' videos are in Chinese so I was unable to understand. I have wasted my money.

I bought this vacum cleaner in August 2024 with return option as I knew nothing about the product. It's NOT the best of the products. It's parts are hard to disconnect, emptying it is a mission and the customer service is a joke. You will not be able to return the product just because it does not meat your expectations, even if you mark that option when you are ordering it. I am still waiting for the refund for spare battery I got ordered with the vacum, and never received it, since the beginning of August. Customer service is a joke.
They said they will deduct 15% for cancellation of the order I have never received and therefore I want my money back!!!! SCAM

Este aspirador está muy bien, el diseño es bonito, se ve muy elegante en casa, La potencia de succión es fuerte, limpia muy bien y fácil de usar. El servicio del vendedor fue excelente, resolvieron todas mis dudas rápido.

Moonpod vacuum cleaner does not meet expectation.
Very poor pick up and suction on carpets.
Whoever writes these product reviews on best buy websites need to use the products.

Don't go near this company I ordered a stick hoover from them I didn't look at the reviews until after tried to cancel my order to be told already been shipped I asked for a tracking number didn't get one. You can't ring them only email which takes 24 hours for a response I told them I didn't want it they said try it you might like it I told them I would be returning it to them they said I would have to pay the shipping back to China when the delivery finely arrived I refused to accept it it got sent back to there warehouse in this country. Eventually got my refund minus £30 they took for shipping. I will never buy anything on line before I read reviews they are just SCAMMERS.

L'autonomie de la batterie est top, seule charge suffit pour nettoyer toute la maison c'est largement suffisant. La puissance d, aspiration est super, pas de souci pour tapis ou sols,

Pure oplichting , plastic Chinese rommel, gevraagd om te retourneren, je krijgt geen antwoord , alles is nep , ene goede raad ,,,AFBLIJVEN ‼!!!!04

These are terrible, I purchased on my credit card, had all the replies from Joy, advised my credit card company who made me a temporary refund, this week they advised the case was closed and the refund was permanent, so if you did purchase on a credit card peruse through them.

It works perfectly, people are morons on hear clearly, as it was rated 2.5 out of 5 star. Clearly should be 5, it's way better than the vax I used to have!

Really bad vacuum and customer service is non existent. Don’t waste your money.

Pure oplichters. Zeer slechte stofzuiger en is rotzooi. Hebben betaald maar krijgen geen adres of enkele reactie om hem terug te sturen. NOOIT bestellen

It's also incredibly quiet while operating, making it ideal for homes with children or pets. The suction performance is top-notch, especially when It comes to deep cleaning carpet.

I'd never heard of MoonPod brand before, but thought give it a go. I've had some really bad experiences with vacuums in the past! After a month, the MoonPod has done surprisingly well. I really like it! Although the instructions are opaque, once you get used to it, all good. It's a really nice looking, light weight machine with plenty of suction grunt. Charges fine. I'm happy I bought it, and it's at a lower price than other vacuums.

I ordered the Moonpod. Then I read all the negative comments. So I cancelled directly. What happened?
I still got an email that it will be send. I send new message that I cancelled already. Got email that it was shipped so cancelling wasn't possible. After 5 days I received the Moonpod. I tried and I am satisfied. Everything is working. Only the battery works not 40 minutes but enough time to do a house.
Conclusions:
Product fine
Organisation: it is not Alpinemart but Hongkong and
the conditions are not good.
You can return but that costs you 15 % and the costs of sending.
I decided to keep the Moonpod.

Great value for money.

Terrible vacuum cleaner. Doesn't suck up anything except the lightest speck of dust. Tried to return, just went around in circles with customer service asking for videos and photos, which I sent. And they said it's impossible it doesn't suck. Worst purchase ever with terrible customer service. Used only half a d9zen times and will be taken to the dump as it's useless.

Crazy long delivery
And terrible customer service - I have been asking for a receipt for my purchase and they keep ignoring my emails. Terrible! Not recommending this company at all.

Received my Moonpod today, so disappointed no suction at all stay well clear of this company.

The seller's service was great, super fast responses and quick shipping. Definitely not a scam at all.