Moonrockgems レビュー 105

the gems fell off within hours of applying despite following instructions, i think a piece was missing from the kit too.

all of my order arrived, it arrived a lot quicker i got the starter kit, butterfly and cherry. at first i didn’t think i got my whole order but i looked inside my gem kit and all the gems were in there. one thing i wasn’t a fan of was the fact i didn’t get any order updates or when jt was arriving.

I previously wrote a review regarding the quality of the glue and gems, as well as, my missing order. After 4 months of no responses, Moon Rock Gems have gotten back to me about my experience. They sent a replacement set of gems which were missing from my previous order and a new starter kit. The new starter kit came with a new resin glue and standard gems; the quality of the new glue is a lot better and the gem has stayed on even with harsh food. The customer service was very nice to offer me a new set and responded well to their mistake. Overall, a better experience and a better quality product.

Spend it elsewhere. Sent the kit super quick, no dispatch note or tracking number but due to the speed and the fact that it fits through the letterbox, I didn't mind at all. However, the gems won't stick and I spent nearly 2 hours of my precious time trying. Either faulty or their formula is a load of rubbish after all. Of course customer service is mute and number is invalid.