I ordered 6 bottles of Maramalade Switchel which was not delivered by Evri. Tracking information says this delivery was delayed, and Evri would get in contact with me. I heard nothing for a week. I t... もっと見る
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レビュアーのコメントを見てみましょう
First we love the product and are anxious to try the new jalapeño flavor. For some reason today the system placed an order for the soda before I added the Jalapeno (could have been a problem of my en... もっと見る
Fantastic product so tasty! My original delivery was never delivered due to a mix up with evi. Ordered me a replacement through the Royal Mail no hassle. Thank you 😊
Mandi saved the day!! I very much appreciate her quick response to my issue, her actionable empathy, and her initiative towards resolution. As a leader myself, she’s the kind of person I like on my t... もっと見る
4.2
ほぼ満足
346件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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Love the Mother Root and it's…
Love the Mother Root and it's commitment to excellence in all aspects of the company, product, service and just a great company with integrity!! Thanks!! Charlene
2026年7月21日
自発的なレビュー
Spice served with Nice…
Excellent customer care from all at Mother Root especially Kedeja.
A fab product from a team prepared to go above and beyond to keep their loyal customers smiling. 😃
Thanks soooo much 😊
2026年7月21日
自発的なレビュー
I AM NOT RECEIVING ANY OF MY ORDERS AND…
I AM NOT RECEIVING ANY OF MY ORDERS AND THEY SAY ITS BEEN DELIVERED. I dont know where my orders are going but it’s not here. I feel I should be reimbursed for 4 bottles of unreceived merchandise
2026年7月20日
自発的なレビュー
MOTHER ROOT からの回答
Hi Donna,
We're so very sorry to hear this and completely understand how frustrating it must be. This certainly isn't the experience we want for any of our customers. Please do email us at hello@motherroot.com as soon as you can with your order details, and our team will look into this as a priority and do everything we can to get it resolved for you.
Warmest regards,
The Mother Root Customer Experience Team.
Thank you so much Prue and Mother Root…
Thank you so much Prue and Mother Root for helping get my order to me after I dozily omitted my house number. I’m looking forward to my evening glass tonight. It’s my absolute favourite tipple and even wins over a glass of sauvignon blanc . I love Mother Root!
2026年7月18日
自発的なレビュー
Great product and excellent customer service
Great customer service after uncertainty over delivery. Fantastic product which I enjoy!
2026年7月17日
自発的なレビュー
bottle arrived smashed
bottle arrived smashed, packaging isn't great, their courier service needs to be closely reviewed. Bottle was present for my mothers birthday. Very disappointing service
2026年7月14日
自発的なレビュー
MOTHER ROOT からの回答
Hi Candy,
We're so sorry your order arrived damaged, especially as it was a birthday gift for your mum. We completely understand how disappointing that must have been, and this certainly isn't the experience we want anyone to have. We really appreciate you taking the time to share your feedback. If you haven't already been in touch for a replacement or refund of your order, then please do email us at hello@motherroot.com and the team will be happy to make things right.
Warmest regards,
The Mother Root Customer Experience Team.
AI customer service not helpful
I am a longstanding and loyal customer. I had a question about a product and got sent to an AI bot. I can read for myself so having AI parrot back to me what is already on the website was not helpful. And there does not seem to be anyway to get to a human. I understand the lure of saving costs with AI but there should be a way to escalate to a human.
2026年7月15日
自発的なレビュー
MOTHER ROOT からの回答
Hi JR,
Thank you for your continued support and for taking the time to share your feedback. We're so sorry your experience left you feeling this way. Our aim is always to make it quick and easy for customers to get the help they need when they contact us, so we're very sorry that we missed the mark on this occasion. If you ever need to speak to our team directly, please do email us at hello@motherroot.com, we're always happy to help.
Warmest regards,
The Mother Root Customer Experience Team.
Excellent customer service
Excellent customer service, had delivery issues with Evri changed future delivery’s to Royal Mail.
Great refreshing product.
2026年7月13日
自発的なレビュー
Great customer service.
2026年7月10日
自発的なレビュー
Good communication from both AI and human
I had some confusion over being able to track my order, and the AI representative was only able to go so far, but Renet did a terrific job figuring out the issue. Our correspondence provided me with the information I needed, and her responses were prompt and friendly!
I have not received the product yet, but I am looking forward to it :)
2026年7月11日
自発的なレビュー
Excellent customer service
I cant actually review the product yet as there was a glitch in the delivery but I’m writing to commend the excellent customer service I received when I contacted them. The product was delivered as seen in a picture but was then taken (stolen) before I could retrieve it so the company is sending me a replacement at no extra cost. Excellent customer service under difficult customer circumstances. Greatly appreciated. Rare in this day and age.
2026年7月6日
自発的なレビュー
Very timely responses and very friendly…
Very timely responses and very friendly non AI support
2026年7月4日
自発的なレビュー
Thank you for dealing with the issue so…
Thank you for dealing with the issue so promptly. I was pleasantly surprised to hear on a Saturday afternoon.
2026年7月4日
自発的なレビュー
Great customer service
Great customer service. My missing shipment was taken care of as soon as possible especially shipping to state of Hawaii. Product tasted delicious, plan to subscribe auto ship.
2026年6月30日
自発的なレビュー
A great product and a superb company
Its a fantastic product, however I had a bit of an odd experience with a couple of bottles, which may well have been my fault, but regardless of that MotherRoot have gone above and beyond to fix it.
I shall be giving MotherRoot as a present from now on.
2026年7月2日
自発的なレビュー
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