I ordered 6 bottles of Maramalade Switchel which was not delivered by Evri. Tracking information says this delivery was delayed, and Evri would get in contact with me. I heard nothing for a week. I t... もっと見る
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First we love the product and are anxious to try the new jalapeño flavor. For some reason today the system placed an order for the soda before I added the Jalapeno (could have been a problem of my en... もっと見る
Fantastic product so tasty! My original delivery was never delivered due to a mix up with evi. Ordered me a replacement through the Royal Mail no hassle. Thank you 😊
Mandi saved the day!! I very much appreciate her quick response to my issue, her actionable empathy, and her initiative towards resolution. As a leader myself, she’s the kind of person I like on my t... もっと見る
4.2
ほぼ満足
346件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 100％に回答しています
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Amazing customer service
Amazing customer service. Fixed a mailing issue right away
2026年4月6日
自発的なレビュー
The rhubarb is absolutely delicious!
The rhubarb is absolutely delicious!
I don’t really drink alcohol at all, Christmas a glass of champagne that’s about it….this is honestly so lovely!
Great flavour not too sweet, refreshing , definitely a repeat order!
Not tried the ginger yet, but will be giving that a go after the rhubarb.
Genius
Thanks
Jayne
2026年4月2日
自発的なレビュー
Very quick response and solution
2026年4月1日
自発的なレビュー
Quick response and issue dealt with in…
Quick response and issue dealt with in an hour. Excellent customer service.
2026年3月30日
自発的なレビュー
product replacement
I did not initially receive my product, it got lost in the shipping process. I communicated with Renet and was sent a replacement immediately. It just arrived and I am excited to try it this evening! I really appreciate the fantastic customer service!
2026年3月28日
自発的なレビュー
I absolutely love the flavor of Mother…
I absolutely love the flavor of Mother Root! I've only tried it so far with tonic soda, a slice of orange with some fresh mint. I'm looking forward to trying some of the other recipes. This is a wonderful slow relaxing drink. A great alternative to an alcohol cocktail.
2026年3月27日
自発的なレビュー
My 1st order didn’t turn up
My 1st order didn’t turn up.
I emailed last night & this morning the replacement arrived. 1st class customer service.
I look forward to trying the Special Edition
2026年3月24日
自発的なレビュー
We love Mother Root
We love Mother Root! As an alternative to a g&t in the evening or a hot day its amazing.
2026年3月24日
自発的なレビュー
Delicious and satisfying
Delicious and satisfying; replaces my nightly glass of wine and I feel and sleep much better. Thank you Mother Root.
2026年3月20日
自発的なレビュー
MotherRoot faultless customer service.
MotherRoot faultless customer service.
The fault was the delivery Co.
But Mother root resolved the issue and im impressed with both the product and the customer service
2026年3月19日
自発的なレビュー
Brilliant customer service
2026年3月23日
自発的なレビュー
Outstanding service offered
I am now on my third bottle of Mother Root and I love it. Unfortunately this time there was a problem with the delivery which meant it wasn’t delivered to my address. I contacted the courier first and they were not particularly helpful and I almost felt they didn’t believe me. I even sent a copy of the photo they had taken which showed it wasn’t even my front door!
However when I contacted Mother Root the experience was totally different they were very communicative with me and offered right away to replace it whilst I’m assuming they will take it up with their courier. This act of kindness was very much appreciated and I received it the very next day. I have followed this company since seeing them on Dragon’s Den. I love their philosophy and ethos. I have also bought some for a friend who also loves it!
It is a great company and provides an outstanding service in my opinion.
2026年3月10日
自発的なレビュー
Very quick response and solved the problem
Renee helped me to use the first time buyers 10% off. Thank you so much! I can't wait to try Mother Root!
Karen
2026年3月10日
自発的なレビュー
Sophie is brilliant
Sophie is brilliant - picks up emails quickly and responds proactive. Clearly knows what she is doing and can sort my little requests out very efficiently. Thank you.
2026年3月10日
自発的なレビュー
My old address somehow was put in as my…
My old address somehow was put in as my “mailing address” even though my billing address was somehow correct. When I received an email showing the wrong address I emailed right away. They stated they couldn’t change it, so I’m out $45. 🤷🏻♀️
They were not helpful, and unfortunately have lost a customer.
2026年3月1日
自発的なレビュー
MOTHER ROOT からの回答
Hi there,
Thank you for your feedback, and I’m really sorry to hear about your experience - I completely understand how frustrating this must have been.
It sounds like there was a mix-up with the delivery address, and I’m sorry we weren’t able to resolve this for you at the time. Once an order has been processed, we’re sometimes unable to amend the address before it’s dispatched, but we do always do our best to help find a solution.
We’d really appreciate the opportunity to look into this further for you and see what we can do to help resolve it. Please do reach out to us at hello@motherroot.com, and we’ll do everything we can to help.
Thank you again for bringing this to our attention, and we’re very sorry for the frustration caused.
Warmest regards, The Mother Root Customer Experience Team.
Mother root disappointing
I bought mine and I’m fed up with all the positive reviews on face book and when you put a negative review it won’t come up so you get pulled in to buying it , I think it’s so disappointing and so overpriced!! If I had seen this I would never have bought it go and get a ginger shot instead
2026年3月6日
自発的なレビュー
MOTHER ROOT からの回答
Thank you for your feedback, Clare - we’re really sorry to hear how disappointed you feel.
We want to reassure you that we don’t filter out negative reviews, all genuine customer feedback is important to us and helps others make informed decisions, as well as helping us improve.
At Mother Root, we only use the best ingredients to ensure a bold and balanced flavour. We source fine vinegar made from the best apples, undergoing a slow double fermentation process - very different from standard alternatives. We then macerate our botanicals and allow them to age for several weeks to months, deepening the complexity of flavour.
Instead of sugar, we use honey, which not only enhances the taste and mouthfeel but also adds natural benefits - though it’s a much more premium ingredient. Over 63% of our ingredients are organic, and every step of our process is designed to maximise quality and taste.
Thank you again for taking the time to share your thoughts.
Warmest regards, The Mother Root Customer Experience Team.
I’m giving it 1* due to the price
I’m giving it 1* due to the price. I actually really like it but to be honest i think it’s a bit of a rip off costing £28 . I think i’m gonna go back to making my own ginger and apple cider vinegar drinks which cost a fraction of the cost and i’m sure the health benefits are just as good. Sorry Mother Root
2026年3月3日
自発的なレビュー
MOTHER ROOT からの回答
Hi Lysanne,
Thank you for your review, we’re really pleased to hear that you enjoyed the taste of Mother Root.
At Mother Root, we only use the best ingredients to ensure a bold and balanced flavour. We source fine vinegar made from the best organic apples, undergoing a slow double fermentation process -very different from standard alternatives. We then macerate our botanicals and allow them to age for several weeks to months, deepening the complexity of flavour.
Instead of sugar, we use honey, which not only enhances the taste and mouthfeel but also adds natural benefits - though it’s a much more premium ingredient. Over 63% of our ingredients are organic, and every step of our process is designed to maximise quality and taste.
Thank you again for giving Mother Root a try and for taking the time to share your thoughts.
Warmest regards, The Mother Root Customer Experience Team.
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