I ordered 6 bottles of Maramalade Switchel which was not delivered by Evri. Tracking information says this delivery was delayed, and Evri would get in contact with me. I heard nothing for a week. I t... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
First we love the product and are anxious to try the new jalapeño flavor. For some reason today the system placed an order for the soda before I added the Jalapeno (could have been a problem of my en... もっと見る
Fantastic product so tasty! My original delivery was never delivered due to a mix up with evi. Ordered me a replacement through the Royal Mail no hassle. Thank you 😊
Mandi saved the day!! I very much appreciate her quick response to my issue, her actionable empathy, and her initiative towards resolution. As a leader myself, she’s the kind of person I like on my t... もっと見る
4.2
ほぼ満足
346件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
MOTHER ROOT からの回答
Thank you for your review, Alan - we’re really sorry to read this.
We certainly never want anyone to feel that they’ve been ignored. We can’t currently see an outstanding message under your name, so it’s possible your email didn’t reach us or may have landed in spam.
Please would you resend your original message (or contact us again directly), and we’ll make it a priority to respond promptly. We’re always here to help and would very much like the opportunity to resolve this for you.
Warmest regards, the Mother Root Customer Experience Team.
I bought my first bottle from Waitrose…
I bought my first bottle from Waitrose in January and really loved it. So much so I just ordered 2 bottles from the website. However, there seems to be a batch inconsistency? It's nowhere near as fiery as the first bottle I received and that's without changing the measured amounts of mother root and tonic. Otherwise I really love the flavour but preferred it more fiery, I feel like i'm going to need to use more than the 25ml per drink which at the current price, is a bit disappointing.
2026年2月25日
自発的なレビュー
MOTHER ROOT からの回答
Thank you so much for your thoughtful feedback, Phoebe - and we’re delighted to hear you loved your first bottle from Waitrose.
I’m really sorry to hear you were disappointed with your second purchase, we definitely haven’t made any changes to the recipe. Giving the bottle a very vigorous shake before every pour is key, as the ginger and chilli can settle and affect the intensity in the glass.
If you’d be happy to, please do send us a quick photo of the batch number on the back of your bottles - we’d love to look into this further for you.
Thank you again for taking the time to share this - we really value feedback like yours.
Warmest regards, the Mother Root Customer Experience Team.
The customer comes first!
I had placed an order for the Mother Root elixir, but saw that it contained an extract of chili peppers. Since that ingredient plays havoc on my digestive tract,
I contacted the company to cancel my order. They did so efficiently and effectively, so that I was not stuck with a product that I could not use.
Mother Root also informed me that future products will be more suited to my specific needs. Now THAT is what I call excellent customer service.
2026年2月24日
自発的なレビュー
A non alcoholic winner
I have tried several non-alcoholic aperitif mixes, however Mother Root is by far the most "grown up" flavour! It's delicious!
Mixed with ice and tonic its fiery ginger stands out but with honey and vinegar notes. Sounds odd but, in my opinion, tastes wonderful.
2026年2月19日
自発的なレビュー
Over powering taste of Apple Cider…
Over powering taste of Apple Cider Vinegar even when over recommended dilute of soda.
My first purchase/taste will definitely be my last. I only wish I could get a refund on the 29.00 paid
2026年2月14日
自発的なレビュー
MOTHER ROOT からの回答
Thank you for sharing your feedback, Rosemary - we’re really sorry to hear your first taste wasn’t the experience you’d hoped for.
Mother Root is intentionally bold, fresh and fiery but we completely understand that it won’t suit everyone. Taste is very personal, and we genuinely appreciate you giving it a try.
We’re unfortunately unable to offer refunds unless the item is damaged, faulty, or there is a product issue, but we do always want customers to feel heard. If you’d like to contact us directly, we’re very happy to continue the conversation and help however we can.
Thank you again for your honest feedback.
Warmest regards, the Mother Root Customer Experience Team.
Efficient and friendly
Quick, helpful and friendly help from Prue at Mother Root in sorting out my subscription problem. Thank you!
2026年2月10日
自発的なレビュー
MOTHER ROOT からの回答
Thank you so much for your kind feedback, Nick. We’re really pleased to hear your subscription issue was sorted quickly and smoothly - that’s exactly what we aim for. Thanks again for taking the time to share your experience, it means a lot to us.
Warmly, the Mother Root Customer Experience Team.
Shipping Address Error
I had placed an order to be sent to my son in AZ. Unfortunately, I did not double check the shipping address which as his street address but my city, state and zip. I sent an email once I noted the error and very promptly I received a reply advising me that it would be taken care of and shipped to AZ. I WAS THRILLED,
2026年2月8日
自発的なレビュー
MOTHER ROOT からの回答
Thank you so much for taking the time to share this. We’re really pleased we were able to spot the issue quickly and get everything redirected to Arizona for you. It’s lovely to hear how smoothly it was resolved, and we’re delighted you were thrilled with the outcome. We hope your son enjoys Mother Root just as much!
Warmest regards, Team Mother Root.
MOTHER ROOT からの回答
Thank you so much for your kind feedback, Denis. We’re really pleased we could resolve things for you quickly and effectively. Don’t hesitate to reach out if you ever need anything in future - we’re always happy to help.
Warmest regards, Team Mother Root.
Pleasantly surprised…
My wife and I were pleasantly surprised with this product and as we have both been enduring Dry January! We found Mother Root, to be a really good distraction from alcohol. The intense ginger and chilli 🌶 made the drink sophisticated to the palette. I enjoyed it with soda water and my wife preferred it with lemonade. The only recommendation for improvement would be for the bottle lid to be the reccomended 25ml measure, as im not sure everyone has one to hand.
2026年1月25日
自発的なレビュー
MOTHER ROOT からの回答
Hi Rob, Thank you so much for taking the time to share this - we’re really glad Mother Root has been part of your Dry January and helped fill that evening aperitif moment so well.
It’s lovely to hear how you’ve each enjoyed it differently, and that the ginger and chilli hit the mark in terms of depth and sophistication. Thank you again for your thoughtful review and support - it really does mean a great deal to us.
Warmest regards,
Team Mother Root.
Love it
My bottle arrived quickly, well-packaged and in excellent condition. I was surprised by how pleasant it tasted. The apple cider vinegar gives it a 'kick' I found quite unique. I am mixing it with Mexican Lime Soda and loving it.
2026年1月24日
自発的なレビュー
MOTHER ROOT からの回答
Thank you so much for your lovely review - we’re delighted to hear you enjoyed both the delivery experience and the drink itself.
It’s great to know the apple cider vinegar “kick” worked for you and that you’ve found a mix you love - Mexican Lime Soda sounds like a fantastic pairing. Thank you for sharing and for your support, it truly means a lot to us.
Warmest regards,
Team Mother Root.
Delicious alternative to booze
I never usually write reviews but felt I should give mother root the praise it deserves. I’m often looking for alternatives to alcohol and have tried many over the last few years but this stands out by a long way. It’s delicious and feels like a proper treat. It’s giving me the same ‘ahhh, relax’ feeling at the end of the day that a gin and tonic gives. I’m looking forward to the rhubarb coming back into stock - I’ll definitely be trying it. Great work mother root - my easiest dry January to date!
2026年1月20日
自発的なレビュー
MOTHER ROOT からの回答
Thank you so much for your wonderful review.
We’re thrilled to hear that Mother Root has made Dry January easier and that it’s providing that same relaxing treat moment as your usual G&T. It means a lot to us that it stands out among other alternatives you’ve tried.
We’ll be sure to let you know as soon as Rhubarb is back in stock - we can’t wait for you to try it! Thank you again for your kind words and support.
Warmest regards,
Team Mother Root.
Delicious, good customer service
I find the product very delicious. They clearly advertise that Apple cider vinegar is an ingredient, so if that's not for you, be advised. The initial package was misdelivered and stolen, and customer service was excellent and shipped me a replacement very quickly.
2026年1月11日
自発的なレビュー
MOTHER ROOT からの回答
Thank you so much for taking the time to share your experience.
We’re delighted to hear you’re enjoying the drink and that our team could quickly resolve the delivery issue. It’s great to know that Mother Root and our service left a positive impression - your kind words mean a lot to us!
Warmest regards,
Team Mother Root.
Very clear support
Very clear support. Listened and understood. Was polite and efficient to resolve the product problem
2026年1月15日
自発的なレビュー
MOTHER ROOT からの回答
Thank you so much for your kind words. We’re really pleased to hear that you felt supported and that everything was resolved smoothly. We truly appreciate you taking the time to share your experience.
Having read some of the reviews…
Having read some of the reviews regarding the delivery, I was pleasantly surprised that it arrived within 4 days of my order ( this is very good for anything coming to Northern Ireland). I love Gin and Ginger, so I know that unless you like Ginger don't even think about trying it. It's got quite a kick and it definitely tastes better than it smells ( slight vinegar scent from the cider vinegar). I have decided to reduce my weekly alcohol intake and this is really helping. I've tried my favourite Gin ( Tanqueray Sevilla) in no alcohol form and it was truly dreadful. Mother Root has a real zing to it and it is also helping to use up the little tins of tonic I overbought for Christmas. The best non alcoholic product I have tasted. The first sip gives you that little head shudder you usually get when you have mixed your spirit drink with not enough mixer. Excellent stuff
2026年1月14日
自発的なレビュー
MOTHER ROOT からの回答
Thank you so much for such a thoughtful and detailed review, Gavin. We’re delighted to hear your order arrived quickly and that Mother Root has become a genuinely enjoyable part of reducing your alcohol intake. We really appreciate you taking the time to share your experience and are so pleased you’ve found Mother Root to be the best non-alcoholic option you’ve tried.
Love the product, not the price.
Love the product and on my second bottle. Now with Steven Bartlett’s help they need to get to a more accessible price point. Under £20 and it will fly off the shelves would be my thought.
2026年1月1日
自発的なレビュー
MOTHER ROOT からの回答
Thank you so much for taking the time to share this feedback, and we’re really glad to hear you’re on your second bottle! Thank you again for your support and for being part of the Mother Root journey.
Prue was terrific
Prue was terrific. She dealt with my problem very efficiently.The problem was not of The company’s doing but she accepted my concerns quickly with no fuss.
A replacement order arrived just as she said it would this morning.
I can’t praise her enough.
2026年1月9日
自発的なレビュー
MOTHER ROOT からの回答
Thank you so much for your kind words, Diane.
We’re delighted to hear that your issue was resolved quickly and efficiently, and that your replacement arrived as promised. It means a lot to us that you felt supported, and we truly appreciate you taking the time to share your experience.
Warmest regards,
Team Mother Root.
Not as nice as I expected it to be
I ordered a bottle, after seeing all the advertisements, in an effort to replace a gin & tonic or a glass of wine every evening. I love ginger but I really don’t like the overwhelming horrid apple vinegar smell & flavour. I’ll be sticking to a ginger shot mixed with apple juice & soda in future.
2026年1月8日
自発的なレビュー
MOTHER ROOT からの回答
Thank you, Sarah, for sharing your experience. We’re sorry to hear that Mother Root wasn’t what you were hoping for. The bold aroma and flavour of raw apple cider vinegar are central to the drink, and we understand that they can be a little bold for some people, even for those who love ginger. We appreciate you giving it a try and taking the time to leave your honest feedback, and we wish you all the best in finding an alternative that suits you better.
Lovely, different, healthy and took my mind off wine!
Embarking on dry Jan is always so difficult. I tried Sentia which was awful. I saw that Mother Root had backing from the Dragons which is why I ordered it. I love it. I don't mind the tang of the apple cider vinegar as it feels I am drinking something good for my health. I tried it with lemonade and it was too sweet but it is perfect with tonic. I will buy again although I wish it had a little more chilli and a little more heat. It would be good to have a blow your socks off version. Super fiery please.
2026年1月7日
自発的なレビュー
MOTHER ROOT からの回答
Thank you so much for your lovely review, Karen-anne. We’re really pleased to hear Mother Root helped make Dry January more enjoyable - and that it successfully took your mind off wine. Your suggestion for a “blow-your-socks-off” extra-fiery version made us smile, and feedback like this is genuinely invaluable. Thank you again for taking the time to share your experience, and for supporting Mother Root.
Speedy response
Really appreciated the speedy response that I received to query regarding deliver!
2026年1月7日
自発的なレビュー
MOTHER ROOT からの回答
Thank you so much for your kind feedback, Laeona. We’re really pleased to hear you appreciated the speedy response to your delivery query. Providing clear and timely support is very important to us, so it’s lovely to know it made a difference. Thank you for taking the time to share this.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。