Great customer service before and after purchase. No pressure to purchase and helpful in sourcing the car I was looking for from another branch. I was looked after by a great team of women, who are a... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Zac & Gabe were extremely helpful and provided great customer service . They made it a smooth and easy process start to finish. I was able to drive away same day. Can’t fault a single thing, having ex... もっと見る
企業が回答しました
We arrived at motorpoint, they were friendly and so helpful but also gave us our time to look around the cars. Savannah was really helpful and very professional with our purchase of our car..Other te... もっと見る
企業が回答しました
Overall the experience wasn’t too bad, the deal was ok and we were looked after fairly well. Don’t by extended warranty for more than a year however! We bought ours for 4 years at over £1000 after... もっと見る
企業が回答しました
企業情報
当該企業による記述
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
当該企業による記述
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
連絡先
3 Turnpike Close, NR6 5BD, Norwich, Norfolk, 英国
- 01603 650177
Over 1000 new cars every week
4.6
優良
241件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Hassle free car buying !
Hassle free car buying got to test drive vehicle was hoping to get slightly more for part exchange! And complimentary mats would of been nice!! Libby was nice and helpful did all the paperwork only criticism was dirty engine bay but rest of car was clean. Thanks
2026年1月14日
Motorpoint - Norwich からの回答
We're glad you found the car buying process hassle-free and appreciate your feedback on the part exchange and mats. We'll address the engine bay cleanliness. Thank you for acknowledging our team member's helpfulness!
Thank you
Motorpoint
Motorpoint - Norwich からの回答
We appreciate you sharing your excellent experience! We're so happy that you are very happy with the purchase. Thank you!
Thank you
Motorpoint
Excellent customer service
The staff couldn’t have been more helpful. Made the process very simple.
2026年1月12日
Motorpoint - Norwich からの回答
We appreciate your feedback and are so glad our staff made the process simple and were helpful. Thanks for taking the time to leave a review.
Thank you
Motorpoint
Motorpoint - Norwich からの回答
We appreciate you sharing your positive experience with our team! We're glad they were helpful and informative.
Thank you
Motorpoint
Collected my car just after Christmas…
Collected my car just after Christmas and the service was first class. They didn’t have the one I wanted in stock but found one in quick time.
2026年1月3日
Motorpoint - Norwich からの回答
We're glad you enjoyed your experience and that our team quickly located the car you wanted. Thank you for your positive feedback and for choosing us!
Thank you
Motorpoint
DO NOT BUY A CAR FROM HERE
DO NOT BUY A CAR FROM HERE! Did I say that loudly enough? After sales is non-existent. The warranty covers NOTHING. They sell you a car without the locking wheel nut & think that’s acceptable!!!
2025年8月2日
自発的なレビュー
Motorpoint - Norwich からの回答
Hi Jeni - obviously I am mortified to read this - we pride ourselves in trying to, and most often succeeding, in delivering great customer service, with empathy being the start point for all customer interactions.
I believe you spoke to our Customer Support line and they gave you some advice relating to this query when you called them - I have looked at the case notes and it appears you were given direction to go to main dealer who would be able to assist - that said, the car should not have been released without a locking wheel nut.
Going forwards, I will call you shortly, I will also ensure that we build a second check of the LWNK to ensure this doesn't happen again. As for our warranty - we have brought all work and contact in house here at Norwich to ensure that we are able to deliver what we promise, speeding the turnaround time on claims, ensuring customers are kept in the loop by people on the ground who do care.
Here to discuss anything - james.odell@motorpoint.co.uk
James
GSM Norwich
Motorpoint gave me a good price for my…
Motorpoint gave me a good price for my car and a competitive price for my new car. The salesman who I was dealing with was very good.
2025年12月29日
Motorpoint - Norwich からの回答
We appreciate you taking the time to leave us a review! We're so glad to hear you were happy with the price for both cars and the service you received.
Thank you
Motorpoint
Fantastic customer service
Fantastic customer service! Dave was so patient with me as I walked around, trying to decide on some good quality cars and wanted to give them test drives.
Savannah was wonderful in helping deal with the financial side of things.
2025年12月30日
Motorpoint - Norwich からの回答
We appreciate you taking the time to leave us a review. We're glad to hear that you received fantastic customer service and that our team members were patient and helpful.
Thank you
Motorpoint
David who dealt with our purchase was…
David who dealt with our purchase was very professional and informative and such an easy process that we drove away with our new car the same day
2025年12月27日
Motorpoint - Norwich からの回答
We appreciate you taking the time to share your feedback. We're happy to hear that the purchase process was easy and efficient, allowing you to drive away the same day.
Thank you
Motorpoint
Good service great team in Norwich…
Good service great team in Norwich thanks to Thomas and Savanna
2025年12月31日
Motorpoint - Norwich からの回答
We're happy you had a great experience with our Norwich team! We appreciate your positive feedback and thank you for your time.
Thank you
Motorpoint
Everyone was very pleasant and no sales…
Everyone was very pleasant and no sales pressure
2025年12月18日
Motorpoint - Norwich からの回答
We appreciate your feedback and are so glad you found our team pleasant and without sales pressure. Thank you for your review!
Thank you
Motorpoint
Sophie is cool
Very nice crew, we looked at an Audi and a Mercedes, Sophie helped us especially with the keys and the payment!
2025年12月20日
自発的なレビュー
Motorpoint - Norwich からの回答
We're so happy to hear that you had a positive experience with our team, especially with the assistance you received regarding the vehicles and payment.
Thank you
Motorpoint
All the staff were excellent and delt…
All the staff were excellent and delt with the resolution, would happily buy again
2025年12月13日
Motorpoint - Norwich からの回答
We're happy to hear that our staff provided excellent service and resolved the issue. Thank you for your positive feedback; we appreciate it!
Thank you
Motorpoint
The service was amazing and very…
The service was amazing and very personal attention. Zac and the team were attentive , polite and helpful throughout.
2025年12月13日
Motorpoint - Norwich からの回答
We're happy to hear that you received amazing and personal attention. It's great to know our team was attentive, polite, and helpful. We appreciate your feedback!
Thank you
Motorpoint
Friendly, helpful and such a simple process!!
The whole process was so easy! I found the car I wanted at a great price and a couple of days later I had it. No hidden fees, no hard sales tactics, just friendly and helpful staff that made everything happen seamlessly. Best car buying experience I have ever had (and I've had about 15 cars now). 5 stars!
2025年12月11日
Motorpoint - Norwich からの回答
We're happy to hear the car buying process was so easy for you. It's great to know you found the car you wanted at a great price, and that our staff were friendly and helpful. We appreciate your 5-star review!
Thank you
Motorpoint
Excellent service
Sold them my car after giving up on the others particularly Carwow (avoid). Trouble free experience, friendly service and a decent price. Paid within 24 hours. Even got a lift!
2025年12月12日
自発的なレビュー
Motorpoint - Norwich からの回答
We're happy to hear that you had a trouble-free experience and found our service friendly. We're glad you received a decent price and prompt payment. Thank you for your positive feedback!
Thank you
Motorpoint
Excellent
Excellent, pressure free service from Zac & Shannon. The whole experience was a pleasure. So much friendlier than other similar style retailers in the area. The freedom to browse cars and take an unaccompanied extended test drive made selecting a new vehicle a pleasure.
2025年12月8日
Motorpoint - Norwich からの回答
We're happy to hear that you enjoyed our pressure-free service and the freedom to browse. We appreciate your kind words and are so glad the experience was a pleasure for you. Thank you for your review!
Thank you
Motorpoint
Great experience from motorpoint
Zac at Motorpoint provided an excellent experience from beginning to end. He wasn't pushy at all and on the test drive he let me go out on my own to get a real feeling for the car . Everything was clearly explained, and he followed up a few days later to ensure I was happy with the purchase.great service from motor point .
2025年12月1日
Motorpoint - Norwich からの回答
We're happy to hear that you had such a positive experience. It's great to know that you appreciated the no-pressure approach and the opportunity to test drive the car on your own. We appreciate you mentioning the follow-up to ensure your satisfaction.
Thank you
Motorpoint
good team work by staff
good team work by staff, especially the two ladies that i delt with Sophie Tate and Shannon Webster ,they both were helpful and knowledgeable , i would recommend anyone to go to Norwich Motorpoint to buy a car, ten out of ten . for the team.
2025年11月30日
Motorpoint - Norwich からの回答
We're happy to hear that our team provided you with helpful and knowledgeable support. We appreciate your recommendation and the perfect rating! It's great to know you had a positive experience.
Thank you
Motorpoint
Joshua was very helpful from the call…
Joshua was very helpful from the call centre, he explained everything, great customer service,
2025年11月20日
Motorpoint - Norwich からの回答
We're happy to hear that the call center support was helpful and provided great customer service with clear explanations. We appreciate your positive feedback!
Thank you
Motorpoint
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