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Motorpoint - Swansea レビュー 

863
TrustScore 5段階評価の4.5

4.6

Swansea Enterprise Park, Samlet Road, SA7 9AG Swansea, Wales, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I was taken care of as soon as I entered by professional caring staff who were very helpful and patient with me and provided me with everything I wanted to know and put me at ease by not rushing me wi... もっと見る

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5つ星のうち5の評価

Excellent customer service, full service 4 year old high spec car purchased at 7k less than main dealer offer. Also gave me same trade-in price main dealer offered against 1 year younger car costing 7... もっと見る

企業が回答しました

5つ星のうち5の評価

We dealt with Alex once we found the car we wanted. Alex was very polite, respectful, funny and helpful. He was very knowledgeable and what he wasn’t sure about he always checked and returned with a p... もっと見る

企業が回答しました

5つ星のうち2の評価

zero communication when trying to contact aftersales. cannot fault Keiron when attending store was helpful but when tried to ring store after a few days frustrated being on phone for at least 30mins... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 中古車ディーラー

当該企業による記述

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

当該企業による記述

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

連絡先

  • Swansea Enterprise Park, Samlet Road, SA7 9AG, Swansea, Wales, 英国

  • 01792 620927
Promotion box for Motorpoint - Swansea

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.6

優良

TrustScore 5段階評価の4.5

863件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.6

すべてのレビュー

(863)

過去12か月のレビュー数: 6,265

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5つ星のうち5の評価

Great service friendly staff and…

Great service friendly staff and quality cars at a great price

2026年3月7日
Motorpoint - Swansea ロゴ

Motorpoint - Swansea からの回答

Thank you so much for taking the time to leave us your review and feedback, we really do appreciate your custom and look forward to welcoming you back in the future.

5つ星のうち5の評価

Personal and authentic

Personal and authentic service. I will be buying my next car there :)

2026年3月12日
Motorpoint - Swansea ロゴ

Motorpoint - Swansea からの回答

Thank you so much for taking the time to leave us your review and feedback, we really do appreciate your custom and look forward to welcoming you back in the future.

5つ星のうち5の評価

The sales person was very…

The sales person was very knowledgeable, professional and friendly

2026年3月10日
Motorpoint - Swansea ロゴ

Motorpoint - Swansea からの回答

Thank you so much for taking the time to leave us your review and feedback, we really do appreciate your custom and look forward to welcoming you back in the future.

5つ星のうち5の評価

excellent

excellent, went well

2026年3月10日
Motorpoint - Swansea ロゴ

Motorpoint - Swansea からの回答

Thank you so much for taking the time to leave us your review and feedback, we really do appreciate your custom and look forward to welcoming you back in the future.

5つ星のうち5の評価

great to deal with and special shout…

great to deal with and special shout out to Reece Aylott at the Swansea Branch.

2026年3月9日
Motorpoint - Swansea ロゴ

Motorpoint - Swansea からの回答

Thank you so much for taking the time to leave us your review and feedback, we really do appreciate your custom and look forward to welcoming you back in the future.

5つ星のうち5の評価

Fantastic service

Fantastic service! Made me feel comfortable and no pressure. Very happy with my new car.

2026年3月1日
Motorpoint - Swansea ロゴ

Motorpoint - Swansea からの回答

Thank you so much for taking the time to leave us your review and feedback, we really do appreciate your custom and look forward to welcoming you back in the future.

5つ星のうち5の評価

Excellent service

Excellent service

2026年3月8日
Motorpoint - Swansea ロゴ

Motorpoint - Swansea からの回答

Thank you so much for taking the time to leave us your review and feedback, we really do appreciate your custom and look forward to welcoming you back in the future.

5つ星のうち5の評価

My car purchasing experience

The quality and costs of cars being advertised for sale were exceptional
It was easy to make contact with the firm by phone and text
Communication by phone was informative, caring and reliable
The face to face aspect of the process was friendly, patient, efficient and created a very happy customer experience

2026年3月5日
Motorpoint - Swansea ロゴ

Motorpoint - Swansea からの回答

We're happy to learn that you found our car quality and prices exceptional. It's great to hear that contacting us was easy and that our communication was informative and reliable. We appreciate your feedback on the friendly and efficient service you received!

Thank you
Motorpoint

5つ星のうち5の評価

Time to think

When i was looking around the car park at certain cars for sale the salesman approached me to ask what car i was interested in as the cars are all over the site he then said i will leave you have a look any help you want let me know .There was no pressure i had plenty of time to look around .When i was ready i saw the salesman and he explained all the options i had to wanted to buy the car. It was a pleasure not having someone follow me around not giving me time to think

2026年3月2日
Motorpoint - Swansea ロゴ

Motorpoint - Swansea からの回答

We're happy to hear you appreciated the no-pressure approach while exploring our selection. It's great to know that our team was available to assist when needed and explained your options clearly. Thank you for your feedback!

Thank you
Motorpoint

5つ星のうち5の評価

Great service and the sales Rep Callum…

Great service and the sales Rep Callum Powell was excellent in answering all my questions 5 ⭐️

2026年3月6日
Motorpoint - Swansea ロゴ

Motorpoint - Swansea からの回答

We're happy to hear that you received great service. We appreciate your positive feedback regarding the assistance you received and the answers to your questions.

Thank you
Motorpoint

5つ星のうち5の評価

IMO an excellent company

I began my journey with Motorpoint Swansea on the 7th February. I needed a new car. Having been to one dealership, I wanted to visit another; for balance.
I was immediately impressed by the range of cars available. I was dubious about the QR codes to gain information about the cars, but it worked brilliantly well.
I bought a car the following day after having test drive. I was thrilled.
Unfortunately there was a problem with it and it had to be returned. Once fixed I collected it again but unfortunately the issue repeated instantly.
Back to the dealership again.
I emailed their customer services with my concerns. I received an informative response; detailing my rights and what options were open to me. I was astonished at the honesty.
I chose to reject the car I had bought and chose another.
I collected this car a few days ago and couldn't be happier. During my journey with this dealership, I dealt with quite a few of their representatives, Claire (customer service - thank you for the emails) Aleesh (wonderful reception) and Reece (open, honest and likeable. Apparently a trainee- promote him).
Seriously everyone was fabulous.
In my opinion, there are lots of "good" companies out there. But what seperates an "excellent" company is how they deal with you and what they do when a problem arises.
I was listened to, I was supported and kept informed throughout the journey. It started off with issues but finished sweet.
Would I recommend Motorpoint Swansea? You betcha.
Will I be a returning customer?
My first stop in 4 or 5 years time when I need to buy a new car, on account of yearly mileage will be Motorpoint Swansea.
Thanks guys.

2026年3月3日
自発的なレビュー
Motorpoint - Swansea ロゴ

Motorpoint - Swansea からの回答

Hi Adam, thank you so much for your detailed feedback, and while there were issues along your journey we are so glad to hear that we could resolve these with you. We would of course be thrilled to welcome you back when you are ready to change the car.

5つ星のうち5の評価

Nathan Dawkes very professional

Nathan Dawkes was very helpful
informative and courteous throughout my experience with your company.

2026年2月28日
Motorpoint - Swansea ロゴ

Motorpoint - Swansea からの回答

We appreciate you taking the time to leave us feedback. We're happy to hear that our representative was helpful, informative and courteous.

Thank you
Motorpoint

5つ星のうち5の評価

Quick and easy

Quick, easy and the sales personnel who helped us were brilliant.

2026年3月1日
Motorpoint - Swansea ロゴ

Motorpoint - Swansea からの回答

We appreciate you taking the time to leave us feedback. We are so pleased to hear that our sales personnel were brilliant and the process was easy.

Thank you
Motorpoint

5つ星のうち3の評価

The young lad who dealt with my vehicle…

The young lad who dealt with my vehicle was polite, friendly and helpful. My vehicle had been washed on the outside but had not been touched on the inside. It was quite dusty and dirty and I have had it valeted myself. Also had to chase up paperwork.

2026年3月3日
Motorpoint - Swansea ロゴ

Motorpoint - Swansea からの回答

We appreciate your feedback and are glad our employee was helpful. We're sorry the interior wasn't cleaned to your satisfaction and for the paperwork delay. We'll address these issues to improve our service.

Thank you
Motorpoint

5つ星のうち5の評価

No Pressure!!

Went to have a look and get some ideas, but found a car that I love!
I loved the no pressure sales approach as I was left to look around. When I found the car I spoke with Joe, who again (no pressure) handed me the keys to go and have a closer look. After the test drive Joe sorted everything out and I collected the car Saturday.
Joe was fantastic!

2026年2月22日
Motorpoint - Swansea ロゴ

Motorpoint - Swansea からの回答

We're happy you found a car you love! We're glad you appreciated our no-pressure approach and that everything was sorted smoothly. Thank you for sharing your positive experience.

Thank you
Motorpoint

5つ星のうち5の評価

Very relaxing place

Very relaxing place, sales man was really good and patient with me and explained everything.

2026年3月2日
Motorpoint - Swansea ロゴ

Motorpoint - Swansea からの回答

We appreciate your kind words! We're so glad the sales team was patient and explained everything well, making it a relaxing experience.

Thank you
Motorpoint

5つ星のうち5の評価

Novice buyer

Novice buyer so a bit nervous but sales persons were neither pushy or hard selling. Questions were answered and I was treated with respect, cautiously and with humour.

2026年2月27日
Motorpoint - Swansea ロゴ

Motorpoint - Swansea からの回答

We're glad you felt comfortable during your first purchase experience. It's important to us that our customers feel respected and supported. Thanks for your feedback!

Thank you
Motorpoint

5つ星のうち5の評価

Very smooth process

Very smooth process

2026年2月22日
Motorpoint - Swansea ロゴ

Motorpoint - Swansea からの回答

Thank you for taking the time to leave your feedback and we are slow glad you found our process smooth.

5つ星のうち5の評価

Motorpoint Great Cars

Friendly Not Pushy Sales People Give You Time To Have A Good Look Round
Very Helpful Explaining And Answering Questions I Asked
Would Recommend Motorpoint To Friends And Family

2026年2月23日
Motorpoint - Swansea ロゴ

Motorpoint - Swansea からの回答

We appreciate your recommendation and are happy to hear you felt supported by our team. We're glad you had the space to explore and that we could answer your questions!

Thank you
Motorpoint

5つ星のうち5の評価

Joe Helliwell was an awesome…

Joe Helliwell was an awesome attentative salesman who went above and beyond when helping me find my new car, very professional.

2026年2月25日
Motorpoint - Swansea ロゴ

Motorpoint - Swansea からの回答

We appreciate you taking the time to leave us this fantastic review! We are so happy to hear that you had such a positive experience finding your new car.

Thank you
Motorpoint

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