Moving internet レビュー 

676
TrustScore 5段階評価の4.5

4.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Did exactly what we wanted but at a price of £230 for 7 weeks.... We tried hotspots - and other wifi sharing but we needed the wifi plug in router. It worked well enough while we waited for Sky to... もっと見る

5つ星のうち5の評価

I needed to use this in an emergency after my Virgin Media broadband went down with an estimated fix date of 10 days. Ordered at 9pm on a Tuesday to arrive on the Thursday; arrived 11.00am on the Thu... もっと見る

5つ星のうち5の評価

Exceptional, if everything in life was as easy as MovingInternet, it would be amazing. Very helpful, easy to return and honestly it is just plug it in, incredible simple. Thank you will use again if I... もっと見る

5つ星のうち1の評価

I would love to give a good review as it did arrive promptly and functioned as needing. However, I could never recommend the company to anyone. Do not order if you cannot get to a post offic... もっと見る

企業が回答しました

企業情報

  1. インターネット プロバイダー

当該企業による記述

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


連絡先

4.4

優良

TrustScore 5段階評価の4.5

676件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(676)

過去12か月のレビュー数: 80

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great experience and easy

Really expedient service and well organised process. We received our temporary WiFi kit the next working day after ordering and it worked within seconds - just plugged it in and connected using the provided password

Easy to return and sure enough when I sent it back via their pre paid label it was received back 1 working day later and my deposit was promptly refunded . Definitely recommend

2024年10月12日
自発的なレビュー
5つ星のうち5の評価

What a lifesaver

What a lifesaver! We moved into our house and after giving the internet provider over a months notice we didn’t have internet ready. This was a catastrophe for me and my partner who work from home.
Did a quick search found Moving Internet. Router arrived the next day, speed and quality was was very good. The return process and refund was also very efficient.
Thanks for saving the day Moving Internet!

2024年9月25日
自発的なレビュー
5つ星のうち5の評価

Great service

Great service, ordered last minute so did not arrive next day, but the following day, so was informed the hire would commence from receipt a day later. Easy to install. Reminder that hire was coming to an end, and notification when deposit refunded.

2024年10月17日
5つ星のうち5の評価

Moving internet is a fantastic service

Moving internet is a fantastic service! They are professional, efficient and do their utmost to ensure you have a broadband connection when all else fails. I was able to get broadband the day after I lost it through moving, and then kept moving internet until my new broadband service was established. The return of the equipment was easy and deposit return swift, thank you Moving internet.

2024年9月12日
自発的なレビュー
5つ星のうち4の評価

Amazing

Absolutely loved this! It was an easy process and the device worked well. We recently moved property and our WiFi provider was messing us around but found this as a solution. For about a month it was used for two people working from home, with 4 laptops and constant teams calls with no issue. Only downfall was it was expensive for that time. However would definitely recommend and use again!

2024年8月24日
自発的なレビュー
5つ星のうち5の評価

Great service - I would recommend to anyone who needs a reliable temporary internet service

I work from home and moved recently. I only intended to use the moving internet service for ten days but due to issues with my existing broadband I had to extend by several weeks. The service I got from moving internet was excellent - equally as good as the service I get from my broadband provided. I have no complaints about the moving internet service.

2024年7月20日
自発的なレビュー
5つ星のうち4の評価

A lifesaver when there was an…

A lifesaver when there was an unexpected gap when switching broadband providers. Loses one star though as the website gives the impression you will get amazing bandwidth but this is entirely down to your mobile reception.

£50 a week for the standard kit is a bargain compared to what you'd pay if you'd used a hotspot

Bandwidth is definitely much better than a hotspot
With limited devices connected I could:
+ stream a movie
+ access the cloud to work
I could not:
- take video (Teams) calls with the camera on
- my wife's work VPN also would not allow the network

Receipt was quick (next day)
Return was easy (requires a post office)
Refund was smooth - 6 days after dispatch (including a weekend)

2024年9月6日
自発的なレビュー
5つ星のうち4の評価

Fabulous Service!

We were in the process of changing internet peoviders, but after some delays out of our control, we were going to end up with no internet at all for 3 weeks.

We found moving internet after an online search and found the whole experience super helpful and quick. They were thorough and informative and kept us up-to-date with the order and delivery.

I'd say the only drawback was the speed, and that the internet dropped intermittently, but that could've been down to the area we live (rural).

Overall, a fab service and would definitely use again.

2024年8月22日
5つ星のうち5の評価

Moving Internet review

I used Moving Internet as we moved house and it took several weeks to get our normal broadband re-connected. I was a little sceptical, but I must say, I was immediately converted.

The renting process is really easy. The device arrived on the day agreed. And it is as simple as plugging it in and connecting. I had to extend my rental a couple of times, which was straight forward.

The eventual return was as easy as packing the router and power lead into an envelope, sticking on the label which came with the box and dropping it at a Post Office.

I highly recommend this as a temporary broadband solution.

2024年7月26日
自発的なレビュー
5つ星のうち1の評価

Password provided was incorrect, no response from company for five days, refund refused.

We had a really bad experience with this company. They sent us the wrong password for our internet box so we were unable to access the internet. We emailed them (the only method of contact they offer) on the Thursday, they didn't respond till Monday. They didn't look at the screen shots we sent them, they didn't read the emails we sent them. They just sent us the same form response, making it clear they had not read or looked at anything. Refused to fully refund us despite their service being unusable (as they provided the wrong password). We had to spend a lot of money paying for an alternative internet service. They did not apologise in anyway. The customer service was really bad, considering they made such a basic mistake and then ignored us for six days of our so called hire, a simple 'sorry' would have gone a long way.

2024年9月10日
自発的なレビュー
Moving internet ロゴ

Moving internet からの回答

Hello Kate,

Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.

I have searched through our customer service support inbox as part of the investigation, and I can see you sent an email 2 days into your hire regarding the security password for accessing the internet which was also included on the router assigned to you. I can also see that our customer service team replied to your email that same day informing you that the password is case sensitive and that you must have been keying in the “O” instead of the number zero “0”. I can also see that after the email was sent by our customer service team, our support inbox showed we didn't receive any further email from you until another 2 days later stating that you were returning the device because you could not log in and that you had not received any email from the customer service team. Also, I can see that our customer service team replied to the email we previously sent to you initially to show that we did reply to your email.

Sorry for any inconvenience experienced.

Kind Regards
Moving Internet

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