Moving internet レビュー 

676
TrustScore 5段階評価の4.5

4.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Did exactly what we wanted but at a price of £230 for 7 weeks.... We tried hotspots - and other wifi sharing but we needed the wifi plug in router. It worked well enough while we waited for Sky to... もっと見る

5つ星のうち5の評価

I needed to use this in an emergency after my Virgin Media broadband went down with an estimated fix date of 10 days. Ordered at 9pm on a Tuesday to arrive on the Thursday; arrived 11.00am on the Thu... もっと見る

5つ星のうち5の評価

Exceptional, if everything in life was as easy as MovingInternet, it would be amazing. Very helpful, easy to return and honestly it is just plug it in, incredible simple. Thank you will use again if I... もっと見る

5つ星のうち1の評価

I would love to give a good review as it did arrive promptly and functioned as needing. However, I could never recommend the company to anyone. Do not order if you cannot get to a post offic... もっと見る

企業が回答しました

企業情報

  1. インターネット プロバイダー

当該企業による記述

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


連絡先

4.4

優良

TrustScore 5段階評価の4.5

676件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(676)

過去12か月のレビュー数: 80

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Quick and efficient

Super quick, efficient and a strong internet connection. The return of the device and reimbursement of our deposit was also seamless. Definitely recommended!

2024年9月3日
5つ星のうち5の評価

Fantastic Solution for Temporary Internet

Fantastic solution to the awkward wait of transferring over internet services during a house move. The hub was ordered the day before we needed it and arrived quickly. The box was so easy to install and provided instant strong internet.
Communication from the company was excellent- very clear and easy to understand.

2024年8月8日
自発的なレビュー
5つ星のうち5の評価

Excellent service and worked well so…

Excellent service and worked well so daughter and son-in-law could come on family holiday whilst working from home for the remainder of their week! Can recommend not just for moving home but for holidays where location has no wifi built in!!

2024年8月5日
自発的なレビュー
5つ星のうち3の評価

Generally good as a stop gap solution

Positive: equipment arrived on time and really easy to get set up and use. Excellent speed for streaming services even with multiple devices using it.

Negative: Not fast enough if you need it to work from home and have many Teams video calls and opening large files from remote server.

2024年8月7日
5つ星のうち5の評価

Just the ticket for short term wifi!

Easy to book online (obvs). Reliable on delivery (although GPO not so much - had to go pick up my parcel). Great speed of wifi. Plug and play. Easy to return and reliable on the refund. Second time I've used this service and I'll do it again whenever I need to.

2024年7月4日
自発的なレビュー
5つ星のうち5の評価

Reliable

Everything is very prompt and above board. Got the device and refund very promtply. Internet can be variable depending on the location, but they had some internet in my flat which had no phone wifi at all, it just wasn't super quick. Second time I've used this service, will use again

2024年8月12日
5つ星のうち5の評価

Amazing service and product *****

Wish I had known about this company before!! What an amazing service. Between houses during a move waiting for broadband to be installed in an area with poor phone signal. Ordered a temporary Internet router from moving Internet and it was so easy to set up and did exactly what was expected and provided temporary wifi for our devices and TV to keep the kids entertained and adults sane😂

They even let us extend for a few extra days when our broadband was delayed.

It was also just as easy to return the kit with everything needed provided and a free royal mail collection.

Absolutely AMAZING service. Would HIGHLY recommend!!

2024年7月27日
自発的なレビュー
5つ星のうち1の評価

Poor solution and customer service

I had a very bad experience with moving internet.
- They say that they will deliver the device next day, though I got it in 3 days. Agent said that Royal Mail may have delays
- Internet speed was poor, not even good enough to have one live stream running and their team suggests that 12-16 MBPS is good speed.
- To improve the speed, the service team offered to send another device, which goes to show that the right device wasnt sent in the first case. I did not take their offer as I had lost my confidence already
- Finally, they didnt even return my security deposit. While there was some delay on my side, they did not take into account the performance and other issues on their end.
In the end an awful experience and false marketing.

2024年8月9日
自発的なレビュー
Moving internet ロゴ

Moving internet からの回答

Hello Jaspreet,
Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.

This has been looked into. Late/last-minute hires are normally sent through a Next Working Day delivery service. Your hire was received on a Saturday with a start date of Sunday, so given Sunday is a non-working day, your assigned device was scheduled to be delivered on Monday. I can also see that the customer service team had moved your start of hire date to the day the device was delivered to you after discussing the delivery delay with you.

I can also see you sent us an email complaining of internet speed a day before your hire end date. A speed test was requested by our customer service team which showed a result of 14.86mps to 16.06mbps. The customer service representative had recommended sending a replacement device running on a different network, but you had turned down the offer.

The free trackable return postage label in the package shows you posted the device back 6days after your hire ended.

Kind Regards
Moving internet

5つ星のうち5の評価

Good temporary internet

We used Moving Internet to get temporary internet after moving house as there was a 2 week gap before our primary internet service was installed. The signal was generally good with minimal interruptions and it allowed me to work from home without needing to go into the office. The only thing that didn't seem to work was Netflix, even though all other subscriptions worked perfectly fine, so we didn't really know why that happened. But all in all, a good experience.

2024年7月12日
自発的なレビュー
5つ星のうち5の評価

Solved our problem

We moved into a new house and the internet service provider postponed our installation date by 3 weeks leaving us a gap. We used moving internet and it was a great solution. We had to try a couple of different rooms to find the best signal but then it worked great for streaming etc for the full period. Would definitely recommend.

2024年6月13日
5つ星のうち5の評価

Great service

Great service, let me keep working from
Home when I moved house and was waiting on my broadband getting fitted. Responded quickly when I had questions and my deposit returned quickly when hire was over

2024年7月29日
自発的なレビュー
5つ星のうち3の評価

Quite expensive but saved us when we…

Quite expensive but saved us when we had no other choice. Works easy but isn’t ideal for multi person use would recommend over having no internet but isn’t great for streaming or gaming. None the less does what you ask for and glad to of had it when they’re was no other option for us. Contacting company and making changes is simple and pleasant

2024年7月1日
自発的なレビュー
5つ星のうち5の評価

Best option for temporary internet

They saved me as I wouldn’t have internet at home and had to work. Came on time - easy to extend and after I sent the device back on time and after several days got my refund. One last thing the internet speed was good and had no issues with it. Best choice for whoever needs internet temporarily.

2024年7月8日
自発的なレビュー
5つ星のうち3の評価

Great service, bad wifi

The purchase was quick and easy, the delivery was on time, though the parcel had been opened, and the WiFi setup was very simple. The returns process was also quick and easy, and free, which is always nice. The WiFi itself wasn't very good though. We bought this WiFi as we had moved house and my husband works from home, but our usual provider couldn't set up the WiFi until about a week after we'd moved into the house. The WiFi was so bad that my husband couldn't work from home anyway and had to go to a local WiFi cafe instead, which wasn't easy for his meetings!

2024年7月10日
自発的なレビュー

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