Transparent International Movers レビュー 117

I have read the good and not so good reviews; the negative reviews do not seem to represent the company or shipping agent that I used.
My move from Alabama to New Zealand was easy, seamless, fairly priced and I experienced marvelous customer service from Patrick Strickland. He and the company deftly and expeditiously organized a second packer and shipper, Alabama Relocators, when the first company back out at the last minute. Alabama Relocators arrived 1 day after the originally planned date and expertly packed my personal goods and soon after my goods were placed in a container in Mobile and shipped. The container arrived in Auckland 3 months later and after 3 weeks of Customs and Biosecurity inspections awa transshipment to Nelson and then 2 weeks at the port for disposition, the goods were delivered. The pack up, transport and delivery of my goods was approximately 4 months from door to door; as estimated by Patrick Strickland at Transparent International.
Upon unpacking , I found all my items in the same condition as they were when packed; not one piece of china or glassware was damaged nor any other items and all arrived per the packing list.
Patrick and his team were “transparent” 👍, efficient, courteous, conscientious and responded to me via email with little to no delays.
For me, Transparent International delivered as promised.
I recommend Patrick, his team and company 100%.
Cheers 🍻🥂🇺🇸🇳🇿
Leland S Blough Jr

Very good at promising, extremely bad at delivering and live up to its promises. If you like to chase an organisation to understand where is your shipping and when you can expect it, then you can work with them. No customer service conscience. I was yield at when I ask information about the where about of my goods and I was told I had to find a solution as my furntiures were still at the point of origin after being picked up by Transparent Internationa partner. Only after chasing Transparent International and offering assistance to put them in contact with a competitor, this organisation started to move in the right direction. I still had to chase them for any basic updates.

Anthony Scalafani of Transparent provided very competitive estimates that made me decide to use their moving company. He was very patient with providing different quotes that allowed me to see costs depending on the amount of furniture I wanted to ship in my move to France.

Anthony S was extremely helpful and diligent with the follow up I requested. Thank you Anthony it was a pleasure working with you.

I had a great experience working with Anthony at Transparent International. Even though I ultimately didn’t move forward with shipping, he was extremely helpful, knowledgeable, and professional throughout the process. Communication was fast, pricing was clear and competitive, and I really appreciated the time and effort he put into helping me.

I dealt with Jacob Hodgson for an international move to India. I still haven't got my stuff. It's been over 9 months. This company hasn't paid the local movers who are partnered with Agarwal Movers. This company owes 948 dollars. I wonder if these people will pay? I have already shelled out 7000 dollars.

Sales pitch claimed items would be sealed up in their container as soon as they were packed by the moving company and would be untouched until delivered. Not true! Items were separated from packing boxes and some items never arrived. They shipped from San Francisco to Valencia, Spain. The shipment came via the Netherlands. Those people were able to find one item that had been packed but not a whole box of stuff that was missing. I contacted the company in New York and they didn’t even bother to reply. Using Transparent was a mistake and I cannot recommend them, sadly.

Too bad I have to choose a star. This company lies to its customers. Any good reviews on here are probably phony. Believe the bad reviews! They lie to you about cost and are anything be transparent. There are many other reputable moving companies. Please don’t use this company. I ended up paying double of what they quoted me and my shipment was damaged and had to throw much of it away.

In preparation for my move from San Francisco to London, I spoke multiple times with Anthony Sclafani to get a quote, share the details of my move and required services, and ask a handful of questions. Anthony was extremely knowledgeable, polite, professional, and transparent with information about the international shipping process. When corresponding via e-mail, Anthony always provided timely responses, and his attention to detail was fantastic. He also expressed willingness to look at quotes from competitors and do what he could to match prices.

Ultimately, I did not select Transparent International Movers to handle my move to London, but I know that I would have been in good hands with Anthony at the helm. For anyone considering Transparent International Movers, ask for Anthony. You will not be disappointed.

I wish I could give them 0 stars. They are no in business for their customers. The company does not care if you receive your shipment or not. Once they have your money, they extort more money from you by stating that you will have to pay additional storage costs if you don't give them more money. This is the most arrogant company I have ever had to deal with.

For the purposes of this review I’m giving Transparent International a one star review so I can write this. I employed Transparent International to move my stuff to Chiang Mai, Thailand and they lost my uncle’s wheelchair and have made no attempt to find it, reach out to me to explain what happened or, file an insurance claim. Do not waste your time or money with this company.

Beware of bait & switch tactics, non-itemized invoices, inaccurate dates, ghosting, indecipherable erratic emails and unprofessionalism.

TLDR; promised locked in rate, rate keeps changing. Promised groupage, got palletization. Promised pay upon delivery, forced to pay before pickup. Expect to get ghosted at key points in the timeline. Expect non itemized invoices with math typos. Expect storage fees that pre-date pick-up date. Expect demands for payments that are 400% higher than the signed estimate. Expect to not ever get your items back.

We hired these brokers to move boxes from Oregon to Denmark.

Apparently we fell for a common scam. This company did an excellent job during the sales call. Barrett (sales rep) promised us that our deposit would guarantee a "locked in rate per cf" regardless of amount shipped or point in time items were picked up. Barrett explained to us the difference between "groupage" and "palletization" and informed us that their company uses groupage, which takes longer but is cheaper. Barrett told us that after our items were loaded into a container (groupage) a final cf would be calculated and then we would be alerted to the final amount owed for “door to door” shipping/delivery. Barrett told us that the final amount would be due when our items were delivered to their destination.

We paid the deposit which should have secured a rate of $23.92 per cf. We have the estimate invoice to prove this.

Alarm bells started to go off after we paid our deposit. Our moving rep, Joseph, told us that Barrett was wrong, that we had to pay the full estimated amount before pick-up, not at time of delivery. The amount they were demanding was based on 263cf when we had already communicated that our estimated load was approximately 90cf. We successfully negotiated a lower invoice amount and paid it, but it took three weeks and was not resolved until a few days before our pick-up day. On pick up day the movers collected 84.6cf of cargo, all regular moving boxes, nothing irregular or unusual.

Then it got worse, a lot worse.

Four weeks after they picked up our items we were emailed an invoice for “overages” with a payment due date already expired. They are charging us for 125cf, even though our collected items equaled 84.6cf. They changed the cost per cf to either $56.95 or $42.02 (invoice has conflicting math).

When we questioned this we were told that our items were being palletized– not shipped using groupage. Questions about the illogical cost per cf were ignored.

For the next two months we emailed several times a week. We occasionally heard back from Joseph, but always with non-answer answers. We continually tried to work out a solution but were unable to get anyone at this company to respond in a timely way with anything resembling a trustworthy reply. At one point Joseph offered us an NDA to sign but refused to provide it to us to review. Joseph’s emails are often composed with a mish-mash of garbled legalese– he never directly replies to any of our clearly stated questions.

We then got hit with a series of invoices for storage fees. These invoices date back to before our items were even picked up.

Upon writing this review we are still stuck in this mess. We have already paid close to 200% of what Barrett promised us it would cost. They are holding our items hostage and demanding an amount close to another 200%. Additionally, we have no faith that our items are secure, safe and protected from damage. We have no faith that our items will be shipped to us. We are filing complaints with all the relevant oversight bureaus.

Don’t hire this company to move your most precious possessions– don’t trust them with an international move– any move is profoundly stressful. These people are not trustworthy and they will scam you.

This company uses unethical tactics. They give you a price, but once they have your goods, they say you owe more money, and if you don't pay, you will incur storage costs.

Myself and my immediate family have used International shipping companies for years and this is by far the worst.
Our recent move from Denver to the UK has been smooth other than our dealings with Transparent International.
They will ghost you after taking your money.
We have no idea where our items are at this point and they have refused to answer multiple emails.
Josh and Paola are great until they have your money then they will completely ignore you. We were told we would get an update and that was 12 weeks ago.
We are now putting forward a case for fraud with our banking institution.

Update Jan 2025
Just been hit with an $855 CBP inspection charge.
Still no progress on receiving our items in the UK after 7 months.
Alot of 5* reviews popping up from customers with only 1 review.
Beware of this company.

Update 14th Feb 2025
Another bill for $2,000 and the shipment hasn't even left US soil. $10,000 for a small shipment at this point.
Again, Avoid this company.

March 2025 update
Finly received our goods. There are multiple expensive items missing including all our cutlery, plates, a Kitchenaid mixer, Instant Pot and various other electrical items.
Emailed Jacob who says he will check with the warehouse and have had no contact since despite emailing to follow up.
Again, do yourself a favor and do not use this company.

Overpriced and nothing but shiny sales nonsense. They sub-contract everything out to companies that do not care about your goods. We had stuff stolen and damaged and they couldnt care less. They charged for a full container and when our goods arrived it took up less than 50%. Use someone else please as using Transparent for our move to the UK was the worst decision we have made.

The team was super helpful, and they really helped me understand everything in easily. Would definitely recommend to others.

Do NOT Trust Transparent International

This company is a complete disaster. It’s been over 23 weeks, and I still don’t have my belongings. They ignored my request to return my items after massive delays, shipped everything without my approval, and have completely ghosted me! No tracking info, no updates, and no response to my emails or calls.

Months later, I’ve had ZERO resolution, no refund, and no compensation. Their customer service is non-existent, and their handling of my shipment from NY to Geneva is a nightmare. Avoid Transparent International at all costs!

We recently moved to the US and contracted AGS as our shipping firm from our departing country. AGS partnered with Transparent International here in New York to transfer our belongings upon arrival here in the US to our house. We contacted Transparent International several times to request information, follow-up and try to arrange delivery of our belongings. We submitted to them all complete and approved documentation 23 days ago. The firm proposed and then repeatedly cancelled delivery of our belongings at short notice over this period - on three separate occasions (13, 20 and 24 September). On each occasion we tried to take time off work and arrange childcare - even paying for childcare - to ensure we could receive our belongings. After many calls and emails, Transparent International has finally agreed to delivery our belongings tomorrow, Tuesday October 1 2024. However, within a short time of agreeing delivery, Transparent International sent us an invoice for over 2000 USD of (non-itemised) demurrage costs incurred during the period that they had repeatedly failed to deliver our belongings. Today, they have sent a follow-up email stating that they will only deliver our belongings tomorrow on the basis that we pay the demurrage costs that they incurred through their delays and repeated failures to deliver. We have attempted to address this issue through our original contracted shipping agent - AGS. AGS reviewed the situation, suggested that we are not liable for the demurrage costs and has sought clarification from Transparent International, which remains unconfirmed. These belongings are clothes, furniture and basic household goods for our family with four young children. It is shameful and disappointing to see this level of unprofessionalism and poor business practice here in the US.

I definitely trust them to do my move in the future. Coordinators are really good, and the sales team is really responsive. I would use them any day of the week!

Great and very nice staff! Made my moving process fast and easy I would highly recommend.