Great service. My order arrived in a very timely manner and when I had a minor query they responded very quickly to my email. Very efficient service. Oh and the slushie flavours are great.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered online as they request slush syrup 12 gallons and 2 wide slush straws, the order arrived the following day but the straws where the thin type no use for slush upon ringing Mr coolit the guy... もっと見る
企業が回答しました
Spoke with Clark over the phone and then continued the conversation via email. Very helpful & polite chap. Great service, good value & reasonable shipping cost. Item was dispatched same day & arrived... もっと見る
企業が回答しました
Excellent buying experience, ordered on the 7th Dec delivered on the 10th Dec! Unfortunately one of our flavours were incorrect but my husband had already opened the container before realising. Not h... もっと見る
企業情報
Mr Cool It について
当該企業による記述
The Planet's Coolest Slush
Established in 1999, Mr Cool It has years of experience in the frozen product industry and is well-placed to provide expert support and guidance on most slush, milkshake and ice cream machines. We supply Slush machines, syrups, cups, straws and parts for most makes of Italian machines.
Call us today to order on 01904 438343.
連絡先
Unit 2 & 3 Westview, Whitchurch Road, Hatton Heath, CH3 9AU, Chester, 英国
- 01904 438343
- info@mrcoolit.com
- mrcoolit.com
4.5
優良
164件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Mr Cool It からの回答
We're glad you're pleased with our service! Thank you for your 5 star review
Mr Cool It からの回答
Thank you for the positive review, we're glad you are happy with our service!
Amazing customer service!!!
Ordered a few parts from Mr Cool It for my GBG slush machine. Last order, i fitted a part incorrectly and was given advice how to rectify. Amazing customer service. Keep up the good work.
2022年6月15日
自発的なレビュー
Mr Cool It からの回答
Thank you for your glowing review! We aim to please, so this is great to hear.
I really bad first time experience
I really bad first time experience. Hidden postage cost. The money was taken from my account. I believed it was going to take 2 days to send so stayed in, then absolutely nothing has turned up and it now Monday. I ordered it last week...No email from mrcoolit apart from this one trustpilot sent for a review!!!
2022年6月13日
Mr Cool It からの回答
Hi, I'm sorry to hear you've had a bad experience shopping with us.
I'm unsure why there's been a delay with you receiving your item, as it was ordered on the 7th in the afternoon, and despatched on the 8th. Sadly, the first we knew about the issue was this 1-star review.
From when the order is placed, customers receive automated emails to confirm the order has been received, followed by a copy of the invoice, and finally a despatch note confirming the order is complete with a copy of the courier tracking number. Perhaps they've ended up in your spam/junk folder?
Regarding the 'hidden postage cost', a final total including any shipping costs are displayed at checkout before you commit to paying - we do not have any hidden additional costs.
If you'd like to have a chat about these issues, we'd be happy to help. You can reach us Monday through Thursday 9am-5pm, or Friday 9am-4:30pm on 01904 438343, or email info@mrcoolit.com.
Mr Cool It からの回答
Glad to hear you're happy with your machine, we hope it serves you well for years to come!
Misleading visual representation
Rather disappointed that I did not receive cup, with lids, as visually represented, with the "Starter Pack", on your website.
Eventhough, the written description states what you will receive. Why not show the actual items that are shipped out.
Visual representation is misleading.
2022年6月8日
Mr Cool It からの回答
Hi, thank you for the review and feedback. We appreciate that whilst the written description is correct as you pointed out, the images could be clearer to highlight that optional items are shown. We try to take on all feedback positively, and are in the process of refining some of the images to make this clearer for all our customers going forward.
Mr Cool It からの回答
Thanks for your review! We're delighted you're happy, and hope to be of help to you again in the future
The order came very early many Thanks.
The order came early, it's good, but a part of the propeller on the engine was broken out of the box, beyond that, the prices you gave were good.
2022年5月30日
Mr Cool It からの回答
Hi, I'm glad to hear the order arrived early and you were happy with the price.
Regarding the damage, I can see you ordered a gear motor for your machine. Could you please take a photo of the damage and send a photo over to info@mrcoolit.com, and we'll see what we can do to sort everything out so your order is as it should be!
Many thanks
Really professional super fast delivery…
Really professional super fast delivery top quality product sale went smoothly
2022年5月29日
Mr Cool It からの回答
We're glad to hear you were happy with your purchase!
Delivered when they said and product…
Delivered when they said and product was well packed so no chance of being damaged in transit. 👍👍👍
2022年5月20日
Mr Cool It からの回答
Thank you for your review! We're glad you're pleased!
Excellent service from Andy very…
Excellent service from Andy very helpful and gives me good advice, l have been using Mr cool it for 15 years. Ash
2022年4月26日
Mr Cool It からの回答
Thank you for your review! We're glad you've been happy with our service and advice over the years, and hope to keep on helping for years to come!
Mr Cool It からの回答
Thanks for your positive review, we really appreciate it!
Mr Cool It からの回答
We're really glad you're happy with our service, and thank you for your kind review!
Always fast service and great products
2022年4月17日
Mr Cool It からの回答
Thanks for your review, we're glad to hear you're happy!
Mr Cool It からの回答
We're pleased to hear you're happy with our service! Thank you for your review
Good service
2022年4月9日
Mr Cool It からの回答
Thanks for the review, we're pleased to hear you're happy with our service!
Great service and great products
Great service and great products. The syrup is first class and one of the best tasting around. I have received loads of compliments from customers, especially the blue raspberry.
Great communication and aftersales support as well.
2022年4月9日
自発的なレビュー
Mr Cool It からの回答
Thank you so much for your glowing review! We're delighted both you and your customers are happy, and hope to keep supporting you and your business for years to come.
Mr Cool It からの回答
Thank you for your positive review, we're glad to hear you're happy!
Excellent service from start to finish
Excellent service from start to finish. The guys were very helpful in answering our questions. The machine is up and running and our customers love it. :)
2022年3月27日
Mr Cool It からの回答
We really appreciate your kind words, and are glad you're happy with your new machine!
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