Mr. Cooper Powered by Rocket Mortgage レビュー 8,422

Associates are always friendly

I had a really hard time getting to talk to a person, but once I did, they were very helpful.

The process to call and put in an application was simple.

The rep was polite and kind and give him ten.

They addressed all my questions and getting me back on track

Very friendly, very helpful

I believe there were problems with the website and I was unable to log in/change password. Now I’m not sure how to log in. If someone can reply to this and tell me how to log in, I’ll owe them lunch!

Probably Because rocket mortgage took over for Mr cooper, which was a horrible company. I am so glad that hopefully Mr cooper will be no more.

Knowledgeable fast service fixed what i needed

The representative was polite and took my payment info correctly. Call lasted less than 10 min.

The online login for Mr. Cooper Powered by Rocket Mortgage was not seamless as I was unable to login to Mr. Cooper to make my January mortgage payment. When logging into Mr. Cooper with the URL I have used for years did automatically send me to the new URL, however, my credentials did not allow me to login. I had received one (1) communication on March 31, 2025 concerning the Mr. Cooper joining forces with Rocket Mortgage. Follow up communications would have been nice, especially instructions on how to log in or that there will be a delay to access the Mr. Cooper website.

The agent I spoke with had no idea as to what I was referring to. I was only able to access this information through someone at Winn trust who said you people made the mistake and my mortgage payment went to Winn Trust by mistake….. the name is actually on my banking information as to who the mortgage payment went to. It was only by my in depth detective work that I was able to come up with a suitable answer. If someone from Mr. Cooper had this information it would have saved me many hours of angst thinking my account had been compromised!!!!! I am almost 80 years old, I certainly do not need any more drama in my life right now…… shame on Mr Cooper for not owning up to this mistake and not giving “your”agents the proper information to help facilitate my investigation!

Your representative was patient with me and answered all of my questions and also e-mailed me what I needed:)

Amazing service. Kind rep. Great information. Just amazing all around

PAT WASSURED ME THAT MY MODIFICATION WAS APPROVED WE SCHEDULED THE 3 PAYTS AND AM LOOKING FORWAS EXCELLENT AND LOOKING FORWARD TO GET BACK ON TRACK

I had multiple questions & needed to speak with an agent - quite a frustrating chore through your phone options.

There was a concern I had and they addressed it quickly and efficiently.