MyBody App レビュー 

MyBody App からの回答

2日前

Hello Virginia,

We understand how frustrating it can be when you’re trying to resolve a billing issue and can’t easily reach support. MyBody customer support is available by email at hello@mybody.health. Refund requests are reviewed according to the applicable refund policy and the individual circumstances of each case.

Please email us and mention this Trustpilot review, along with the email address associated with your account and the relevant charge details. If you’ve already contacted us, please include the date of your previous message so our team can locate the case and review what happened.

Best regards,
MyBody Team

MyBody App からの回答

6日前

Hey Stephie,

Thank you for your feedback! We’re glad you found MyBody easy to use and straightforward. 😊

Best regards,
MyBody Team

MyBody App からの回答

6日前

Hey Anne-Marie,

Thank you for your thoughtful feedback! We’re delighted that you enjoy the meal flexibility, AI assistant, and scientific advice, and we appreciate your suggestions for tracking other drinks and accommodating social meals. 😊

Best regards,
MyBody Team

MyBody App からの回答

2026年10月14日

Hey Colleen,

Thank you for your lovely feedback! We’re happy to hear you’re enjoying our recipes and finding the nutritional insights helpful for understanding how foods can support your energy levels. 😊

Best regards,
MyBody Team

MyBody App からの回答

2026年10月14日

Hey Diane,

Thank you for your lovely feedback! We’re glad you’re finding the app helpful for tracking your daily intake and enjoying our informative articles and menu planner. We hope you continue exploring MyBody and discovering all its helpful features! 😊

Best regards,
MyBody Team

MyBody App からの回答

2026年10月13日

Hello Lynette,

Thank you for sharing your concerns. We understand how alarming it can be to see a £51 charge when you believed you were only accessing downloadable content. A MyBody subscription can only be created after payment details are provided, the checkout process is completed, and the purchase is confirmed. The applicable subscription price, billing period, and renewal conditions are displayed during checkout before confirmation.

We would like to review exactly what was purchased and how the £51 charge was processed on your account. Please contact us at hello@mybody.health and mention this Trustpilot review, along with the email address used for the purchase and the charge details. Our team can investigate your subscription history and clarify what occurred.

Best regards,
MyBody Team

MyBody App からの回答

2026年10月13日

Hey Heila,

Thank you for your wonderful feedback! We’re delighted to hear that MyBody is providing you with helpful information on diet, fitness, health, water intake, and progress tracking. 😊

Best regards,
MyBody Team

MyBody App からの回答

2026年10月12日

Hello Graeme,

Thank you for your feedback! We’re glad to hear you found the available options easy to understand and navigate. We appreciate you sharing your experience with MyBody. 😊

Best regards,
MyBody Team

MyBody App からの回答

2026年10月11日

Hey Gigi,

Thank you for taking the time to leave us a review! 😊

Best regards,
MyBody Team

MyBody App からの回答

2026年10月9日

Hey Phil,

Thank you for your kind words! We hope you enjoy using MyBody and that it helps you make positive changes toward your health goals. 😊

Best regards,
MyBody Team

MyBody App からの回答

2026年10月8日

Hello Scott,

Thank you for sharing your experience! We’re glad to hear that signing up was simple and that you found the MyBody app easy to navigate and understand. We aim to make your wellness journey feel clear and straightforward from the very beginning 😊

Best regards,
MyBody Team

MyBody App からの回答

2026年10月6日

Bonjour Marie,

Merci de nous avoir fait part de vos commentaires. Nous comprenons à quel point il peut être frustrant de constater des frais de renouvellement auxquels vous ne vous attendiez pas.

Pour clarifier les choses, les abonnements MyBody sont récurrents, sauf s’ils sont résiliés avant la date de renouvellement. Le prix de l’abonnement, la fréquence de facturation, les modalités de renouvellement et les conditions de résiliation sont indiqués lors du paiement et figurent également dans les Conditions générales applicables.

Si vous vous êtes abonné directement via notre site web, vous pouvez résilier votre abonnement via la rubrique « Gérer mon abonnement ». Si vous vous êtes abonné via l’App Store, la résiliation doit être effectuée via les paramètres de votre compte Apple. Pour les abonnements Google Play, la résiliation doit être effectuée via les paramètres de votre compte Google. Une fois la résiliation effectuée, aucun frais de renouvellement ne devrait plus vous être facturé.

Nous comprenons votre inquiétude concernant les notifications de renouvellement et apprécions vos commentaires sur la clarté de nos communications relatives aux abonnements. En ce qui concerne votre demande de remboursement, les remboursements sont examinés conformément à la politique de remboursement applicable et aux circonstances propres à chaque cas ; nous ne pouvons donc pas garantir un remboursement une fois le renouvellement effectué.

Veuillez contacter hello@mybody.health en mentionnant cet avis Trustpilot, en indiquant l’adresse e-mail associée à votre compte ainsi que les détails relatifs aux frais de renouvellement. Notre équipe pourra examiner l’historique de votre abonnement et de vos paiements et vous fournir des précisions supplémentaires.

Cordialement,
L’équipe MyBody

MyBody App からの回答

2026年10月6日

Hey Angela,

Thank you for your feedback! We’re glad to hear you found MyBody easy to apply, and we hope you enjoy seeing positive progress along the way. 😊

Best regards,
MyBody Team

MyBody App からの回答

2026年10月5日

Hello Judy,

Thank you for bringing this to our attention. We understand how concerning it is to see a charge for a service you believe you never signed up for, especially after contacting support several times without feeling that the matter was resolved.

To clarify, a MyBody subscription cannot be created or charged without payment details being provided, the checkout process being completed, and the purchase being confirmed. The applicable price, subscription terms, billing frequency, renewal conditions, and cancellation information are presented during checkout and are also included in the applicable Terms and Conditions.

If you do not recognize the charge, we would like to investigate this carefully rather than make assumptions about what happened. Please contact hello@mybody.health and mention this Trustpilot review. Include the email address you may have used when signing up, the date and amount of the charge, and, if possible, proof of the transaction with sensitive card or banking information hidden.

Our team can use these details to locate any associated account or subscription, review the payment history, clarify the source of the charge, and ensure that any applicable subscription is canceled so no further renewal charges occur.

Best regards,
MyBody Team

MyBody App からの回答

2026年10月2日

Hello there,

Thank you for sharing your experience. We understand how frustrating it is to discover a renewal charge that you were not expecting, especially when the amount is significantly higher than the initial payment.

To clarify, a MyBody subscription can only be purchased after payment details are provided, the checkout process is completed, and the purchase is confirmed. The applicable price, subscription duration, billing frequency, renewal terms, and cancellation conditions are presented during checkout before the purchase is completed and are also included in the applicable Terms and Conditions.

We’re sorry that your refund request was not approved. Refunds are reviewed according to the applicable refund policy and the circumstances of each individual case, so we cannot guarantee a refund once a charge has been processed. However, we’re happy to review the details of your case again if you believe something was missed.

Please contact hello@mybody.health and mention this Trustpilot review. Include the email address associated with your MyBody account, the date and amount of the charge, and any previous correspondence with our support team. We can review your subscription and payment history and provide further clarification regarding the charge and your refund request.

Best regards,
MyBody Team

MyBody App からの回答

2026年10月1日

Hello Steve,

Thank you for sharing your feedback! We’re glad to hear you’re finding the app easy to use and that having flexible meal choices makes it easier to adapt your plan to what you’re in the mood for or what you have available. We appreciate you taking the time to share your experience with MyBody! 😊

Best regards,
MyBody Team

MyBody App からの回答

2026年9月30日

Hello Jack,

Thank you for sharing your feedback. We understand your frustration with receiving a renewal charge at a higher price, particularly if you were no longer using the service.

To clarify, the applicable subscription price, introductory offer, billing frequency, renewal terms, and cancellation conditions are presented during checkout before the purchase is completed and are also included in the applicable Terms and Conditions. The subscription renews according to the terms agreed to at purchase unless it is canceled before the renewal date. We understand your feedback regarding renewal reminders and will share it with our team.

If you subscribed directly through our website, you can cancel through Manage My Subscription. If you subscribed through the App Store, cancellation needs to be completed through your Apple account settings. For Google Play subscriptions, cancellation needs to be completed through your Google account settings. Not using or deleting the app does not cancel an active subscription.

Regarding your refund request, refunds are reviewed according to the applicable refund policy and the circumstances of each case, so we cannot guarantee a refund after a renewal has been processed. If you believe there are details that were not properly considered, please contact hello@mybody.health and mention this Trustpilot review. Our team can review your subscription, cancellation history, and payment details and provide further clarification.

Best regards,
MyBody Team

MyBody App からの回答

2026年9月28日

Hello Leonorah,

Thank you for sharing your experience. We understand how upsetting it is to see another charge when you believe you never intended to subscribe to MyBody.

To clarify, a paid MyBody subscription can only be created after payment details are provided, the checkout process is completed, and the purchase is confirmed. The applicable price, subscription type, billing frequency, renewal terms, and cancellation conditions are presented during checkout and are also included in the applicable Terms and Conditions. MyBody is a separate service and is not affiliated with Weight Watchers.

If you subscribed directly through our website, the subscription can be canceled through Manage My Subscription. If it was purchased through the App Store, it needs to be canceled through your Apple account settings. For Google Play purchases, cancellation needs to be completed through your Google account settings. Simply deleting or not using the app does not cancel an active subscription.

Regarding your refund request, we understand why you would like the money returned. Refunds are reviewed according to the applicable refund policy and the circumstances of each case, so we cannot guarantee a refund. However, we would like to make sure your account and payments are properly reviewed.

Please contact hello@mybody.health and mention this Trustpilot review. Include the email address associated with your account, the date and amount of the latest charge, and any previous correspondence with our support team. Our team can review your subscription and payment history, confirm the cancellation status, and assist with your refund request.

Best regards,
MyBody Team

MyBody App からの回答

2026年9月28日

Hey there,

Thank you for sharing your feedback! We’re glad you’re enjoying the daily tips and tracking features, and we understand how frustrating it can be when logging an unplanned meal doesn’t check off your daily task. 😊

Best regards,
MyBody Team

MyBody App からの回答

2026年9月23日

Hello Angela,

Thank you for sharing your experience. We understand how frustrating it is to discover a renewal after not using the app and then have difficulty locating the cancellation option.

To clarify, subscription pricing, renewal terms, and cancellation conditions are presented during checkout before the purchase is completed and are also included in the applicable Terms and Conditions. If you subscribed directly through our website, you can cancel through Manage My Subscription using the details associated with your account. If you subscribed through the App Store, the subscription needs to be canceled through your Apple account settings. For Google Play subscriptions, cancellation needs to be completed through your Google account settings.

Deleting or not using the app does not cancel an active subscription. Once a subscription is successfully canceled through the relevant platform, future renewal charges should not occur.

We’re also sorry to hear that you had difficulty reaching support and that your refund request was not approved. Refund requests are reviewed according to the applicable refund policy and the circumstances of each case, so we cannot guarantee a refund after a charge has been processed.

Please contact hello@mybody.health and mention this Trustpilot review. Include the email address associated with your account and, if available, the date and amount of the charge and any cancellation information. Our team can review your subscription and payment history and assist with your remaining concerns.

Best regards,
MyBody Team