MyBody App レビュー 

MyBody App からの回答

2026年9月23日

Hello Angela,

Thank you for sharing your experience. We understand how frustrating it is to discover a renewal after not using the app and then have difficulty locating the cancellation option.

To clarify, subscription pricing, renewal terms, and cancellation conditions are presented during checkout before the purchase is completed and are also included in the applicable Terms and Conditions. If you subscribed directly through our website, you can cancel through Manage My Subscription using the details associated with your account. If you subscribed through the App Store, the subscription needs to be canceled through your Apple account settings. For Google Play subscriptions, cancellation needs to be completed through your Google account settings.

Deleting or not using the app does not cancel an active subscription. Once a subscription is successfully canceled through the relevant platform, future renewal charges should not occur.

We’re also sorry to hear that you had difficulty reaching support and that your refund request was not approved. Refund requests are reviewed according to the applicable refund policy and the circumstances of each case, so we cannot guarantee a refund after a charge has been processed.

Please contact hello@mybody.health and mention this Trustpilot review. Include the email address associated with your account and, if available, the date and amount of the charge and any cancellation information. Our team can review your subscription and payment history and assist with your remaining concerns.

Best regards,
MyBody Team

MyBody App からの回答

2026年9月23日

Hello Sandra,

Thank you for bringing this to our attention. We understand your concern about seeing a charge that you do not recognize.

To clarify, MyBody cannot create a paid subscription or process a subscription payment without payment details being provided and the checkout process being completed and confirmed. During checkout, the applicable subscription price, billing frequency, renewal terms, and cancellation conditions are presented before the purchase is completed. These details are also included in our Terms and Conditions.

If you do not recognize this payment or believe you did not complete a MyBody purchase, we would like to investigate it carefully. Please contact hello@mybody.health and mention this Trustpilot review. Include the email address you may have used during checkout, the date and amount of the £61.20 charge, and, if possible, a screenshot of the transaction with sensitive banking or card details hidden.

Our team can use these details to locate any associated account or payment, clarify how the charge was processed, and ensure that any applicable subscription is canceled so no further renewal charges occur.

Best regards,
MyBody Team

MyBody App からの回答

2026年9月22日

Hey Brent,

Thank you so much for sharing your experience! We’re thrilled to hear that the tracking tools and filling meal plans have made your weight-loss journey clearer and more manageable. 😊

Best regards,
MyBody Team

MyBody App からの回答

2026年9月22日

Hello Michele,

Thank you for sharing your experience. We understand why receiving a renewal charge for an app you were not using would be frustrating, particularly when you contacted us about a refund on the same day.

To clarify, canceling a subscription is the appropriate step to prevent further renewals, but cancellation itself does not automatically reverse a charge that has already been processed. Subscription pricing, billing frequency, renewal terms, and cancellation conditions are presented during checkout and included in our Terms and Conditions. Subscriptions remain active until canceled, regardless of whether the app is being used.

Refund requests are reviewed according to our applicable refund policy and the circumstances of the individual case, so we cannot guarantee a refund based solely on the timing of the cancellation or the fact that payment information can be verified.

That said, we would be happy to review the details of your case again. Please contact hello@mybody.health and mention this Trustpilot review, including the email address linked to your MyBody account and the relevant charge details. Our team can review your subscription and payment history and clarify the decision regarding the refund request.

Best regards,
MyBody Team

MyBody App からの回答

2026年9月21日

Hey Janet,

Thank you for sharing your feedback! We’re glad you appreciate the different ways to log your meals, and we understand how frustrating it can be when meals logged later in the day are all categorized as dinner. 😊

Best regards,
MyBody Team

MyBody App からの回答

2026年9月21日

Hey Epimenia,

Thank you for your feedback! We’re glad you found the ordering process easy, and we appreciate your feedback about the additional offers. 😊

Best regards,
MyBody Team

MyBody App からの回答

2026年9月21日

Hello Terri,

Thank you for taking the time to provide such detailed feedback. We understand your frustration about receiving a renewal charge that you did not expect and appreciate your concerns about how subscription terms are presented.

To clarify, MyBody subscriptions are recurring unless canceled before the renewal date. The applicable subscription price, billing frequency, renewal terms, and cancellation conditions are presented during the purchase process and are also included in our Terms and Conditions. We recognize that understanding these details before completing a purchase is important, and we take your comments about clarity and transparency seriously.

For website subscriptions, you can cancel through Manage My Subscription using the details associated with your account. For App Store subscriptions, cancellation must be completed through your Apple subscription settings. Once a subscription has been successfully canceled, future renewal charges should not occur. Canceling after a renewal does not automatically reverse a charge that has already been processed.

Regarding the refund you requested, refunds are reviewed according to the applicable refund policy and the circumstances of each case, so we cannot guarantee a refund. However, if you believe the renewal was unexpected or there is an issue with how your subscription was handled, we would be happy to review the account and payment history again.

Please contact hello@mybody.health and mention this Trustpilot review. If possible, include the email address linked to your MyBody account and details of the charge you are referring to. Our team can review the subscription, cancellation history, and payment records and provide further clarification.

Best regards,
MyBody Team

MyBody App からの回答

2026年9月21日

Hey Barbie,

Thank you for your feedback! We’re glad you’re enjoying the simple recipes and easy-to-find ingredients, and we appreciate your comments about UK-branded foods and the AI tool—we’ll share these with our team for consideration. 😊

Best regards,
MyBody Team

MyBody App からの回答

2026年9月17日

Hello Kelly,

Thank you for sharing your experience. We understand how frustrating it is to see a payment leave your bank while still being unable to access the app. A payment showing as debited from your bank does not always mean the subscription was successfully registered on our side, as payments can sometimes remain pending, be reversed, or fail to complete even when an amount temporarily appears as withdrawn.

Since you have already contacted our support team and have proof of the transaction, we’d like to properly investigate this rather than dismiss the payment as declined. Please email hello@mybody.health and mention this Trustpilot review. Include the email address used to sign up and a screenshot or other proof of the transaction, with sensitive banking details such as your full card number hidden. Our team can review the payment and account records and help determine what happened and resolve the access issue.

Best regards,
MyBody Team

MyBody App からの回答

2026年9月14日

Hello Ali,

Thank you for sharing your experience. We’re sorry to hear you found the app unhelpful and had difficulty canceling your subscription. We understand how frustrating it can be when you’re trying to prevent a renewal and are unsure how to complete the cancellation.

If you subscribed directly through our website, you can cancel your subscription through Manage My Subscription on our website using the details linked to your MyBody account. If you subscribed through the App Store, cancellation needs to be completed through your Apple subscription settings. Once a subscription is successfully canceled, future renewal charges should not occur. Please note that deleting the app or blocking a payment through your bank does not itself cancel the subscription.

We’d also like to look into the repeated payment attempts and check what happened with your cancellation. Please contact us at hello@mybody.health and mention this Trustpilot review, ideally including the email address associated with your MyBody account and any relevant payment or cancellation details. Our team can review your subscription and payment history and assist further.

Best regards,
MyBody Team

MyBody App からの回答

2026年9月10日

Hello Rubiena,

Thank you for your feedback! We’re glad to hear you’re having a good experience with MyBody. We appreciate you taking the time to share your feedback and hope the app continues to support you on your journey. 😊

Best regards,
MyBody Team

MyBody App からの回答

2026年9月9日

Hey Crowe,

Thank you for your thoughtful feedback! We’re glad you found the app easy to use and that the BP tracking, recipe diary, and shopping list were helpful. We appreciate your suggestion about recording weight in stones and pounds. 😊

Best regards,
MyBody Team

MyBody App からの回答

2026年9月6日

Hey Lilian,

Thank you for your feedback! We’re glad you found the instructions easy to follow, and we appreciate you sharing your experience with downloading the app. If you have any questions, we’re always here to help. 😊

Best regards,
MyBody Team

MyBody App からの回答

2026年9月7日

Hello Shenagh,

Thank you for sharing your feedback. We understand how important it is to know exactly what you’re purchasing before completing an order, and we’re sorry the information did not make this clear enough.

To clarify, MyBody is a personalized nutrition and wellness program designed around your individual goals, meal preferences, and lifestyle. We aim to provide personalized meal planning, recipes, tracking tools, and guidance to help users work toward their health and weight-management goals.

We appreciate your feedback about the information provided before purchase and will share it with our team, as clearer product descriptions can help prevent this kind of confusion.

If you’d like us to review your purchase and provide more information about what was included in your order, please contact us at hello@mybody.health and mention this Trustpilot review. Our team will be happy to look into your account and assist.

Best regards,
MyBody Team

MyBody App からの回答

2026年9月4日

Hey Sharyn,

Thank you for your feedback! We’re so glad to hear you find MyBody great and easy to use. 😊

Best regards,
MyBody Team

MyBody App からの回答

2026年9月4日

Hello Cynetheia,

Thank you for your feedback! We’re glad to hear you find the steps easy to follow. We aim to make each part of the MyBody experience simple and practical, so you can stay on track without unnecessary complexity. We appreciate you sharing your experience! 🙌

Best regards,
MyBody Team

MyBody App からの回答

2026年9月3日

Hello Josephine,

Thank you for sharing your feedback! We’re glad to hear you’re enjoying the variety of meals and that most of the recipes are easy to follow. We aim to make healthy eating both practical and enjoyable, so it’s great to know the meal selection is working well for you. We appreciate you being part of MyBody! 🙌

Best regards,
MyBody Team

MyBody App からの回答

2026年9月2日

Hello Vivien,

Thank you for your feedback! We’re delighted to hear you’re enjoying the tasty, filling meals and already seeing progress. We hope the meal plan continues to be enjoyable and sustainable as you work toward your goals. Wishing you continued success on your journey! 🙌

Best regards,
MyBody Team

MyBody App からの回答

2026年8月31日

Hello Candice,

Thank you for your kind feedback! We’re glad to hear MyBody is giving you the help and support you need. We hope the app continues to be a helpful companion on your health journey. We truly appreciate your support! 🙌

Best regards,
MyBody Team

MyBody App からの回答

2026年8月30日

Hey Karen,

Thank you for your feedback! We’re glad to hear you found the app helpful, user-friendly, and easy for logging meals, though we’re sorry your free coach phone call didn’t happen as expected. If you have any questions, we’re always here to help! 😊

Best regards,
MyBody Team