I have been in Hornsby MyCar two times , in first experience I had a tyre issue , that was persists for a while even after mentioning with MG service centre in last service. Rudolf and team , helped m... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Josh was really helpful in assessing the current status of my tyres and helping me put together an affordable and safe plan so I know the best timeframe to change my tyres, and to have my brakes chec... もっと見る
When I called up to make a booking, the lady on the phone was super helpful and friendly. Upon arriving at mycar, the staff were friendly, warm and knowledgeable. They accommodated me at such last min... もっと見る
Easy to access service centre, friendly and professional store crews. My Honda Odyssey has suffered a severe vibration during downhill breaking at speed over 50kmh and front wheel spinning when hill-s... もっと見る
企業情報
mycar Tyre & Auto - Hornsby について
当該企業による記述
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
連絡先
Burdett Street, 2077, Hornsby, New South Wales, オーストラリア
- (02) 9212 8910
4.7
優良
340件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Overall
Overall, it was great, no hassle, I was told it would be ready by 10 am, but I got a message just after 9 am saying it was ready.
2025年6月28日
New tyres supply and fit
No issues with the supply and fitting of four new tyres. I would have liked to see the readout from the results of the wheel alignment showing the corrections, as I have received from other suppliers in the past, but that is not a criticism.
2025年6月19日
Ease of booking and George made sure…
Ease of booking and George made sure everything went smooth from a time scheduling.
2025年6月24日
Exceptional Service
Exceptional Service – Even at Closing Time!
I had a headlight go out unexpectedly and stopped by just before closing, not expecting much. To my surprise, the staff were incredibly accommodating and kind, even though it was the end of their day. They didn’t rush or make me feel like an inconvenience—instead, they quickly assessed the issue and replaced the headlight on the spot.
2025年6月6日
自発的なレビュー
My car Hornsby have always been honest…
My car Hornsby have always been honest and very helpful and I have been taking my car there for many years. I have recommended them to various friends.
2025年5月29日
They are as always friendly
They are as always friendly, helpful and very efficient.they always explain and advise what was done and what needs doing in the future.
2025年5月15日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Worst experience in my time with MyCar.
Worst experience in my time with MyCar.
So much went wrong and then tried to get me to have a particular job done that I have found out this morning through another mechanic it does not need to be done.
Goes to show - change of staff can ruin a business.
2025年5月23日
mycar Tyre & Auto - Hornsby からの回答
Hi,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Very efficient & communicative
Very efficient, communicative and fair. Also gave warning of upcoming costs - very thoughtful.
2025年5月14日
Be wary of the extra fee
I booked online as there was a promotion and paid the quoted price for a scheduled service. After the service I was told the quoted price was wrong and charged another fee. Very disappointed.
2025年4月18日
They were awesome in booking me in for…
They were awesome in booking me in for a replacement and explained all aspects of the process.
2025年4月26日
Everything went to plan
Everything went to plan, no nasty surprises and the guys were very helpful and accommodating.
2025年4月23日
Guy was late opening the shop 10 min
Guy was late opening the shop 10 min
Didn’t do basics with service like refill windscreen wiper water
Also did a tyre change and advised after the fact that the tyres purchased were off road and won’t do well on highway. Read description of tyre online on the My Car website and said it is fine for highway as well. Left confused
2025年4月16日
mycar Tyre & Auto - Hornsby からの回答
Hi,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Great team and find the staff very…
Great team and find the staff very honest, and reliable. Would like to call out Danny for his awesome service and attention. Thank you.
2025年4月16日
Good customer service. Recommended!!
Although the service took longer than initially promised, the staff were friendly and took the time to explain useful tips for maintaining my tyres.
Their helpful attitude made the wait more bearable.
Overall, a decent experience with good customer service.
2025年4月13日
The tyres were fitted on time and staff…
The tyres were fitted on time and staff were polite and helpful.
2025年4月9日
Trustpilot エクスペリエンス
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