Customer Experience 10 out of 10... I went in on Christmas Eve without an appointment as I had a nail in my tyre, whilst I was expecting them to say they wouldn't be able to take a look (which would... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I visited on xmas eve with a flat tyre. The team were excellent in fixing this on the spot, during such a busy period, which enabled me to be mobile over the xmas season. It was affordable, profess... もっと見る
I had a flat tyre from parking at the shopping centre and the guys were amazing. They brought all the tools to my car and changed the tyre for me (because I couldn't find my tools.) Amazing customer... もっと見る
Had to wait for 10 mins before the two mechanics came out to serve me upon picking up my car. They were having lunch inside the kitchen and there was no bell to signal them there were 2 of us waiting... もっと見る
企業情報
mycar Tyre & Auto - Keilor について
当該企業による記述
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
連絡先
Keilor Downs Shopping Town, 3036, Keilor, VIC, オーストラリア
- (03) 8585 7151
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They went out of their way to complete…
They went out of their way to complete my job in a very timely manner. Mohammed was friendly and informative as well as helpful.
First service out of warranty on my…
First service out of warranty on my car. I think the did a good job. But they had my old rego of my previous car in the system which they couldn’t change on the day! But good job overall.
Mohammed as always went above and…
Mohammed as always went above and beyond. He definitely knows his stuff.
Exceptional service!!!
Customer service was great but I am…
Customer service was great but I am expecting they’re more professional which is when I come to pick up the car. Presents to me what services they did in the book and tick all the box they have been inspected and replaces. (not even tick)
I’m surprised they didn’t know how to apply my flyby card into their system.
However, I hope that they did good job 🤞
Thank you to Mohammed for providing…
Thank you to Mohammed for providing great customer service.
Excellent service definitely come back…
Excellent service definitely come back in the future!
回答に AI 支援を利用する場合があります詳細を表示
Service was poor
Customer service was poor. Was more interested in receiving the money for the installation of new tyres and wheel alignment without saying how the service was. As this was the first thing discussed card or cash. I asked about the paperwork for the job, however I was told the machine is broken but you have a warranty so don't worry. If the machine is working and they can retrieve it, it will be emailed to myself within the week. However, another mechanic came and said the machine has no ink and is why I couldn't get a copy of the wheel alignment. I have doubts that this was even completed but just charged as a cost. I won't be returning to mycar as I felt I was talked down to being a female, it's 2024 and I'm disappointing to still have this gender bias in society. I got no information regarding the wheel alignment which is not good business.

mycar Tyre & Auto - Keilor からの回答
Not ready at booked time
We had a booking to bring in at 8.30 and collect at 10.30am. We came to collect at 10.50am - vehicle not started, so had to come back at 12 to collect vehicle.
Inconvenient!
But the 4 tyres put on and balance and alignment seems like a job well done.
Very professional and friendly staff
Very professional and friendly staff. Job done well. I will definitely give more business to mycar Keilor Downs. Keep up the good work Mosman and team.
Viv G (RACV Drive School)
Excellent customer service
I was driving home in peak hour traffic when my car notified me that both my brake lights were not working. I was in a panic, rang Kmart Tyre and Auto in Keilor Downs, explained my situation and they kindly waited for me and fixed my lights and then didn’t charge me. They were absolutely lovely and went out of their way to help me. I highly recommend them, their customer service was excellent.
Was looked after by Muhammad
Was looked after by Muhammad. Very professional, had a good chat and got the car all perfect. Definitely recommend if you’re having trouble finding a good mechanic!
Fast service
Shocking
He couldn't put my car into first gear then says he has no idea how I drove it there it's absolutely stuffed only to ask me to show him then I showed him. Can't trust the guy with the lisp he was also swearing and said alot needs to be repaired because he couldn't put it in first gear when everyone who drives manual knows there's a clear picture that shows it on the stick.
Can't be trusted and won't go again. Sunshine is better.

mycar Tyre & Auto - Keilor からの回答
Excellent service
Great customer service. A very helpful team of workers who assited me efficiently to repair and replace my tyre.
Highly recommend this branch of mycar
Great service.
Good honest & reliable people to do…
Good honest & reliable people to do business with. The tyre mechanics were
running to schedule & I’m very happy with my new Pirelli tyres.
Always good service
I have been visiting this shop and been looked after well no complaints.
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