My Car Solutions レビュー 

144
TrustScore 5段階評価の5

4.8

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Brilliant service from start , very quick at responding to request for info . The whole process was made very simple and no hassle whatsoever . No hard pressure sell , just info provided and left to m... もっと見る

5つ星のうち5の評価

My experience was made so much easier by the excellent service received. Paul was fantastic at answering any questions I had, nothing was too much trouble and he kept me informed at every stage of th... もっと見る

企業が回答しました

5つ星のうち5の評価

Fantastic company to deal with from start to finish. Paul was very professional and handled any query, no matter how minor, with speed and efficiency. Will gladly use again when changing second vehicl... もっと見る

企業が回答しました

5つ星のうち4の評価

Paul and the team sorted out a good deal on a Seat Leon Cupra - cheapest around. Delivery was by driver so was convenient, but had 200miles when I picked it up. Lease company is through Arval.

企業情報

  1. 自動車販売代理店
  2. 企業間サービス
  3. オート ファイナンス・ローン会社
  4. 地域医療センター
  5. リース業

当該企業による記述

Welcome To My Car Solutions, We are a Family run business who understands customer service and always put the customer first. We provide both car and commercial vehicles on Contract Hire, Finance Lease and offer Personal Contract Purchase and Hire Purchase, we cover it all, offering our customers all of the options that are best suited to their specific needs. We are a NHS Trust staff vehicle supply partner, specialising in contract hire, having many years of experience in this market gives us a unique advantage in providing one of the best service and financial options in the market. Our usp is that we can arrange salary sacrifice for SME,s of 1-10,000+ employees. Our new easy to use online portal allows our customers to log into a secure protected portal, choose the vehicle of their choice and generate a quotation along with their personal salary sacrifice savings information, making it a simple process to forward the finished product to their payroll/HR to complete the order. We offer all of our customers the option of a massive saving on our maintenance agreements including premium tyre cover, we do this by passing on our savings direct to our customer, we do this to make sure that our customers have the option to secure their maintenance and breakdown agreements, so no unforeseen shocks in the future as all of our maintenance agreements are price protected. The customer always comes first, that is our ethos.


連絡先

4.8

優良

TrustScore 5段階評価の5

144件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.8

すべてのレビュー

(144)

過去12か月のレビュー数: 11

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Brilliant service from start

Brilliant service from start , very quick at responding to request for info . The whole process was made very simple and no hassle whatsoever . No hard pressure sell , just info provided and left to make up my mind . Great service from Paul and the team . Would definitely recommend . Car delivered on time at home .

2026年6月15日
自発的なレビュー
5つ星のうち5の評価

My experience was made so much easier…

My experience was made so much easier by the excellent service received. Paul was fantastic at answering any questions I had, nothing was too much trouble and he kept me informed at every stage of the process.
Christine Wiper

2026年6月8日
自発的なレビュー
My Car Solutions ロゴ

My Car Solutions からの回答

Thanks for your kind review, hopefully your vehicle experience will be as good, as always, any issues call me😎

5つ星のうち5の評価

Great customer service from Paul!

Great customer service from Paul! Answered any questions I had and if he didn’t know the answers he would find out and get back to me right away

2026年3月27日
自発的なレビュー
My Car Solutions ロゴ

My Car Solutions からの回答

Thanks for the positive review, really appreciated.

5つ星のうち5の評価

Fantastic company to deal with from…

Fantastic company to deal with from start to finish. Paul was very professional and handled any query, no matter how minor, with speed and efficiency. Will gladly use again when changing second vehicle later in the year. Highly recommended service.

2026年4月16日
自発的なレビュー
My Car Solutions ロゴ

My Car Solutions からの回答

Hi Andy,

Thank you so much for your kind words and recommendation. It was a pleasure assisting you from start to finish, and we’re very grateful for your trust and support. We always aim to make the process as smooth and straightforward as possible, so it’s wonderful to hear that reflected in your experience. We look forward to helping you again when the time comes to change your second vehicle later in the year.

5つ星のうち5の評価

Excellent Service!!!

Absolutely delighted with the service I received. I was treated with respect, kindness, and professionalism throughout. Paul was outstanding—quick to respond, going above and beyond, attentive to every detail, truly a people person.

The speed of delivery and clear updates showed I was dealing with a company that genuinely puts customers first. Paul’s dedication and care made the whole process effortless.

Thank you, Paul, for your exceptional service. I highly recommend My Car Solution to anyone who wants a smooth, customer-focused experience and a company they can trust to get them moving.

2026年1月26日
自発的なレビュー
My Car Solutions ロゴ

My Car Solutions からの回答

Thank you so much for your incredibly kind words.

It truly means a lot to receive feedback like this. We always aim to provide a service that is respectful, transparent, and genuinely customer-focused, so I’m delighted to hear that you felt supported throughout the process.

It was an absolute pleasure assisting you, and I’m grateful for the trust you placed in us. Knowing that the experience felt smooth and effortless is exactly what we strive for.

Thank you again for your recommendation — it’s very much appreciated.

Paul😎

5つ星のうち5の評価

First time leasing a car from Paul

First time leasing a car from Paul, he is very helpful and informative. Paul made sure I knew what was happening every step of the way and always answer the questions quickly. Car was also delivered very quickly. Would highly recommend anyone looking to lease a car.

2026年2月4日
自発的なレビュー
5つ星のうち5の評価

Fantastic service and support

Fantastic service and support! Paul guided me through each process step, from explaining the car leasing process, including credit checks, finding a car, car insurance, and delivery. He was there no matter when I had a question or concern. I honestly don’t believe the entire process could be concluded in a matter of 4-6 weeks without his experience and valuable guidance.

2025年9月16日
自発的なレビュー
My Car Solutions ロゴ

My Car Solutions からの回答

Thank you, Anju, for the lovely review. We’re delighted you found the process straightforward and our team helpful. We really appreciate you choosing us — and we’re here whenever you need us again.
— Paul Phillipson, Managing Director, My Car Solutions (paul@mycarsolutions.co.uk)

5つ星のうち5の評価

Second time using Paul for car leasing

Second time using Paul for car leasing. As before throughly professional. Always answers the phone or phones back ASAP.
Ordered 2 cars and both were delivered on the date agreed.
He is wonderful to deal with and cannot recommend him highly enough. Very personal service provided by MC.S

2025年9月1日
自発的なレビュー
My Car Solutions ロゴ

My Car Solutions からの回答

Hi Joe

Thank you so much for coming back to us for your second set of vehicles. It’s always a pleasure to look after returning customers, and I’m really pleased everything went smoothly with both orders. At My Car Solutions we pride ourselves on being available and offering a personal, straightforward service — so it means a lot to hear that reflected in your feedback. I look forward to helping you again in the future!

Best regards,
Paul

5つ星のうち5の評価

Paul was really commutative all the way…

Paul was really commutative all the way through the process despite issues with the port authority when the car landed in the UK Paul chased and insured our car was delivered.

2025年7月21日
自発的なレビュー
My Car Solutions ロゴ

My Car Solutions からの回答

Many thanks for the supportive review, Scott.
Appreciated.

5つ星のうち5の評価

A great experience

Being a newbie to the world of car leasing, I first contacted Paul at My Car Solutions with a myriad of questions. Paul was extremely knowledgeable and had all the time in the world for me answering all my questions in detail.

I signed up to lease a Cupra Formenta, Paul made the process very simple and easy to follow and was in contact throughout the whole process.

After the signing up process I was given a date of arrival. My car arrived this morning at 9AM (exactly as requested)

The car itself is exactly what was ordered and i'm so happy with the ongoing service that My Car Solutions have provided.

I could not recommend this company more. Excellent customer service, perfect execution and extremely friendly. Thank you to Paul and the rest of the team.

2025年6月16日
自発的なレビュー
My Car Solutions ロゴ

My Car Solutions からの回答

Hi Stephen

Thanks for the review, and your comments.
Always here to help.

5つ星のうち5の評価

Excellent Service

Paul provided a super service from initial ordering to delivery. He gave regular updates and the whole process went really smoothly. On delivery day the driver had traffic issues causing a delay. However, Paul chased him up throughout the day and kept us informed ensuring our car arrived as promised.

2025年5月28日
自発的なレビュー
My Car Solutions ロゴ

My Car Solutions からの回答

Hi Geoff, Thank you for your valued review.

5つ星のうち5の評価

Paul from My Car Solutions was…

Paul from My Car Solutions was absolutely fantastic yet again. This is the 2nd car that he has help with and even though he was recovering from a big accident he could not fo enough for us.
Service at it's finest.

2025年4月14日
自発的なレビュー
My Car Solutions ロゴ

My Car Solutions からの回答

Thanks, Steve. As a business in the service industry, positive, strong reviews like yours are incredibly important to us. Having recently experienced a life-changing accident myself, I’ve come to appreciate even more the value of kind words from our valued customers. Feedback like yours reminds us that the effort we put in truly makes a difference and helps balance out any occasional negative reviews we might encounter.

Thank you again for taking the time to share your thoughts — it means a lot. 😎

5つ星のうち1の評価

Zero service. Traumatic experience.

My Car Solutions said they would match my car lease quote and they did, so I ordered my new VW with them in May of 2024. A delivery date of 21st October 2024 was confirmed, giving a lead-in time of 5 months.

At the start of October I arranged for my old car to be picked up but I was waiting for my new car delivery arrangements on the 21st. I also needed the car registration for the insurance. By 3 days before, on 18th October, I'd heard nothing so I chased it up with MCS.

After phone calls, messages and emails I was told my car wasn't due to be built for another two months in December 2024 - plus delivery time.

No reasons, no explanations, no apologies for the delay.

At short notice I managed to cancel collection of my old car and to hang on to it for a few more weeks. Little did I know I would be repeating this.

2025 arrived.

No car. No delivery date. No reasons. No explanation. No apology.

End of January ditto.

End of February ditto.

By now I really had to hand my old car back, apologising for messing them about.

MCS had become uncontactable. Paul had a car accident and was not responding to phone calls, emails etc. and disappeared from the picture altogether. I had managed to get my VW factory build number so I conducted all further business direct with my local dealership. This was less than perfect. They were obviously not geared up for this arrangement but I had no option. I accepted a new delivery date of 1st March.

March arrived. The car was eventually available 7th March. The dealer explained they had been busy because of all their new '25 plate car sales which had priority. But their customers hadn't had to wait 10 months for their cars.

I have still had no contact from MCS, not even to confirm that I have got the car.

To recap, I gave MCS a 5 month lead-in time to ensure timely delivery. I eventually got the car 5 months late, but only because I chased up the manufacturer and dealer myself.

2025年4月7日
自発的なレビュー
My Car Solutions ロゴ

My Car Solutions からの回答

Dear Mr. Stubbs,

Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration caused, and we fully understand how disappointing delays are, especially after your initial planning.

At your request, we arranged a change to the vehicle’s colour on November 8th 2024, at no additional cost to you.

We also coordinated a delay in delivery into March to align with the new registration plate, as you preferred.

In recognition of the extended wait, we arranged for you to collect the vehicle directly from our supplier’s dealership with a handover from a fleet team member—this was organised by us as a gesture of goodwill, and not something arranged independently.

Regrettably, during this time, I was involved in a serious road traffic accident, as you were aware, and was hospitalised in traction for four weeks.

Despite these circumstances, I continued to support customers as best I could from my hospital bed. I’m sorry that our communication did not meet your expectations, and for the added stress this caused.

We are actively reviewing how we manage communication and customer care during unforeseen events, and that genuine customer feedback helps us improve our services.

Paul Phillipson
My Car Solutions

5つ星のうち5の評価

The service l received from My Car…

The service l received from My Car Solutions was excellent, from the very beginning of my enquiry Paul was always on hand to offer advice and answer questions. He even carried on working from his hospital bed after being injured in a RTA - he is extremely conscientious and approachable, my car was delivered to my home and right on time.Well done Paul, l won’t hesitate to recommend My Car Solutions.

2025年2月10日
自発的なレビュー
My Car Solutions ロゴ

My Car Solutions からの回答

Hi Michael, thank you for your review, really appreciated.

5つ星のうち5の評価

Excellent Service

I would recommend My Car Solutions to anyone who is finding it a struggle to navigate the car market, especially a woman alone , who finds these things difficult, Paul was really kind and helpful and found the best deal for me , excellent service

2025年2月24日
自発的なレビュー
My Car Solutions ロゴ

My Car Solutions からの回答

Hi Roseann, Hope you are well, we are always here to assist if you have any issues with your new vehicle, and I look forward to speaking in the near future, thank you for your lovely review.

5つ星のうち5の評価

Excellent to deal with

Excellent to deal with. Great communications. Dealt with any enquiries very quickly.

2024年11月28日
自発的なレビュー
My Car Solutions ロゴ

My Car Solutions からの回答

Thanks John, really appreciate your comments.😎

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