This company is based on ethics and beyond. Showed compassion and understanding with a health situation. Offered a personal protocol and financially assisted with a device that was beyond our bu... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ordering was quick and easy. There have never been issues with this site. The product was described in detail, and a notice stated that it was available only once per year.
企業が回答しました
I cannot say enough about the fabulous customer service of Mychondria. They are wonderful and will go the extra mile and then some. If you are on the fence about red-light therapy, Mychondria is the... もっと見る
企業が回答しました
Placed my order on 11/28 and I still have not received it. VERY disappointed. Reached out 2 days ago but the issue has still not been resolved. Super frustrated. Hopefully I’m not out $1500. The c... もっと見る
企業が回答しました
企業情報
当該企業による記述
Mychondria believes everyone deserves the chance to feel their best and live life without limits. That’s why the company exists – to empower people to naturally restore their health, energy, and resilience through the science of red light therapy. Mychondria designs high-quality light therapy devices that make clinical-grade results accessible at home. From portable solutions like the MyLight MOVE to full-body systems like the MyLight ELITE, each device uses proven wavelengths (630nm, 660nm, 850nm) to support pain relief, faster healing, deeper sleep, and improved performance. Their products combine strong light intensity, zero EMFs at treatment distance, and unmatched durability – all backed by a 10-year warranty and a 60-day trial. But what sets Mychondria apart isn’t just the technology. It’s their commitment to education, with customized protocols based on real science to guide every user confidently. Mychondria helps people take control of their health in a safe, evidence-based way – and inspires a life where they can thrive, not just get by. This is what makes Mychondria trusted by health professionals, athletes, and individuals who refuse to settle for anything less than their full potential.
連絡先
4.5
優良
44件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The travel model was perfect on our…
The travel model was perfect on our vacation and for use on my clients in a very specific area. I’m very thankful I was able to buy it.
The downside was the delivery. We were told it would be a certain day and time and changed our schedule to be here for it. It took another week and a half to arrive. I appreciate that that issue has been addressed though.
2025年12月5日
mychondria.com からの回答
Thank you for taking the time to share this feedback, Martha.
We’re glad to hear the travel model worked so well for your vacation and for treating clients in specific areas. That’s exactly what it was designed for, so it’s great to hear it delivered on that front.
We also want to thank you for your patience around the delivery delay. To be fully transparent, we did experience some shipping issues during that period, and we understand how frustrating it is to adjust your schedule only to have things change. This is something we take very seriously, and have since changed our logistics to resolve it.
We truly appreciate your understanding while we worked through that, and we’re grateful you still had a positive experience with the device itself.
If you ever need anything from us, please don't hesitate to reach out. We're family now :)
Love & light,
The Mychondria Family
Terrible
Terrible. I ordered this a month ago and it’s still not here. The delivery date got switched to the Christmas Eve and we were going to be out of town so we paid $12 UPS fee to change the date to be delivered on Saturday. The. I got a message from UPS that they are changing the date to Monday while we are working. I have to take time off of work now to be there.
Initially we waited for 2 weeks and never heard from Mychondria. We sent an email and called and didn’t hear back for 2 days.
2025年12月19日
mychondria.com からの回答
Hi, Kristi.
Thank you for sharing this feedback, and I’m truly sorry for the frustration you’ve experienced with the delivery. UPS has been heavily delayed across the board during the festive season, and we know how disruptive it can be when delivery dates keep shifting.
Your order was placed during our Black Friday sale, and as noted on the product page, these orders were part of a 10–15 business-day dispatch window. Your shipment was sent out within that timeframe, but unfortunately UPS then made several changes to the estimated delivery date on their side.
Regarding communication, we checked our system and saw an email from you on December 12th that was replied to the same day by Darren. We don’t have any earlier messages on record, so it’s possible a previous email didn’t reach us — and if that happened, we sincerely apologize. You should always receive a timely response from us.
We understand how inconvenient this experience has been, and even though courier delays are outside our control, your experience still matters deeply to us.
Thank you again for your patience, and we’re here for you if you need anything else.
Love & light,
Nick Coetzee
Just received my Midi 2.0 today and…
Just received my Midi 2.0 today and it's well built and easy to use. Can't wait to see my results in the coming weeks....
2025年12月19日
mychondria.com からの回答
Hi, James. Thank you so much for sharing this! We’re really glad to hear your MyLight MIDI 2.0 arrived safely and that you’re enjoying the build and ease of use already.
It’s an incredible device for consistent, full-strength red and near-infrared light therapy, and we’re excited for you to start seeing the benefits over the next few weeks. If you ever have questions about your sessions or want help fine-tuning your routine, we’re always here for you.
Love & light,
The Mychondria Family
Thank you again for choosing Mychondria — we truly appreciate your trust.
Shipping after a month
My order got delivered on dec 29th - a month and 11 days after ordering to a wrong address in a different state. This logistics is a disaster. The company is careless delivering goods worth of thousands of dollars carelessly to random addresses. I’m beyond frustrated. This is just bad business model and lack of respect for the customer
2025年11月18日
mychondria.com からの回答
Hi, Marlena.
I am truly sorry for the frustration you have experienced. We spoke recently on the phone, and I completely understand how upsetting it is to see a package worth this much money get delivered to the wrong state. This was a UPS error, not a case of your address being entered incorrectly, but that does not make the experience any less stressful.
I want to reassure you that your replacement shipment is now being handled with extreme care. I am personally monitoring every scan and update to make sure it reaches you safely, and I will keep you updated the moment anything changes.
You trusted us with an important purchase, and you deserved a smooth experience. I appreciate your patience while we get this corrected properly. If you need anything at all in the meantime, you can reach me directly and I will take care of it right away.
Love & light,
Nick Coetzee
Placed my order on 11/28 and I still…
Placed my order on 11/28 and I still have not received it. VERY disappointed. Reached out 2 days ago but the issue has still not been resolved. Super frustrated. Hopefully I’m not out $1500. The company has been responsive but no progress on finding my package. Since it’s a Christmas gift I’m hoping it will be found soon. Updated my review because the company has been very responsive, just no progress made in the actual package locatiin
2025年12月5日
mychondria.com からの回答
Hi, Mary. We are very sorry about this delay. We have been in constant communication with UPS to resolve this, and they have confirmed they will escalate your shipment this week. We will make sure your order is delivered to you soon.
Thank you for your patience.
Nick Coetzee
The product is great
The product is great. I had a glitch with shipping, not their fault. Customer service was wonderful.
2025年12月9日
mychondria.com からの回答
Hi, Sue.
Thank you so much for sharing this. We’re really glad to hear you’re enjoying the product, and we appreciate your understanding with the shipping glitch. Our team is always here to help, so it means a lot to know you had a great experience with customer service. Thanks again for your support!
Love & light,
The Mychondria Family
It is the best red light and NIR
It is the best red light and NIR. I got a great result shortly! I have more energy for my living/work! I feel release if tight muscle, even deep headache be healed! I sleep tight these days! It is really good to me and my family! I wonder if more discount for reorder!
2025年12月4日
mychondria.com からの回答
Jem, thank you so much for sharing your experience — we’re thrilled to hear that you’re feeling more energized, sleeping better, and seeing relief from tight muscles and headaches. That’s exactly what we love to hear!
It’s amazing to know that both you and your family are benefiting from your Mychondria device. We really appreciate your support and would be happy to look into a reorder discount for you — please reach out to us directly at support@mychondria.com so we can help you with that.
Wishing you continued great results and vibrant health,
The Mychondria Team
Just received my panel and have only…
Just received my panel and have only used it a few times. The unit was shipped without a power cord . I called the customer service number and got Nick himself. He was very responsive and sent a power cord ASAP. I’m very happy with his response.
2025年11月20日
mychondria.com からの回答
Thank you so much for your kind review and for your understanding! I’m really glad we could get the exact power cord length you wanted sent out quickly and that you’re up and running with your panel now.
If you ever have any questions along the way, please don't hesitate to contact me.
Love & light,
Nick Coetzee
The website has very good information…
The website has very good information about the different products and is easy to navigate. I have been using red light therapy for several years and was ready to upgrade my device. Nick's videos give excellent advice about what to look for in a device and I was convinced that MYCHONDRIA was the company I wanted to work with. Thank you!
2025年11月18日
mychondria.com からの回答
Thank you so much for your kind words, Mary, and for choosing Mychondria! We’re thrilled to hear that you found our website helpful and that Nick’s videos guided you in your decision. It means a lot to know that our work helps people make confident, informed choices about red light therapy. We really appreciate your trust and support — welcome to the Mychondria family!
Seeking information
Called company seeking info on products and comparrison to other units. Nick was very patient, forthcoming and very honest. Did not badmouth other companies. Presented factual easy to understand information. Ended up buying from Nick.
2025年11月4日
mychondria.com からの回答
Hi, Curt.
Thank you so much for the kind words and for taking the time to share your experience — I really appreciate it.
It was a pleasure speaking with you, and I’m glad I could help clarify everything.
I’m thrilled you chose to move forward with us, and I’m confident you’ll love your device. If you ever have any questions or need guidance down the line, you can always reach me directly.
Love & light,
Nick Coetzee
Awesome
Awesome. Nick was extremely helpful
in guiding me to what the best product was for my needs.
Just received product and started using it
2025年10月15日
mychondria.com からの回答
Thank you so much for the kind words, Joe! I’m really glad to hear the product arrived safely and that you’ve already started using it. Consistency is key, so keep it up — you’ll start to notice the benefits build over time.
I'm always available if you have any questions along the way.
Love & light,
Nick Coetzee
I requested a call back appointment
I requested a call back appointment. Nick called me back on time at the appointed time. He was knowledgeable and seemed to listen well to my questions. As far as the product working to solve my issue I have only had it for a couple of weeks so not sure yet. I am cautiously optimistic.
2025年9月10日
mychondria.com からの回答
Thank you so much for your thoughtful review and for sharing your experience. It was a pleasure speaking with you and I’m glad I could help answer your questions. I completely understand that it takes time to see results, and I’m glad to hear you’re feeling optimistic. Consistency is key with red light therapy, and I’ll be here to support you along the way. Please don’t hesitate to reach out if anything comes up – I’m always happy to help.
— Nick, Mychondria
Wonderful Customer Service
My order actually was delayed and also had some shipping problems. Nick stepped in and made it more than right. He went above and beyond. When I did recieve my unit, I was very happy with the quality. I use it every day!
2025年9月15日
mychondria.com からの回答
Hi, Brad. Thank you so much for sharing this! I really appreciate your patience while we worked through the delays, and I’m glad we could make things right for you. It makes me so happy to hear that you’re enjoying your unit and using it every day — that’s exactly what we want for all our customers. Thanks again for trusting us!
Love & light,
Nick Coetzee
Life Changing
Nick is a bodhisattva I have been using a maxxed 2 with an adjustable mobile stand since early June. I love it. I use it without fail every morning before my morning sitting meditation practice and every evening before bed I have significant undiagnosed degenerative nerve disorders including peripheral neuropathy, chronic sciatica, and torturous pelvic floor issues. I am very disciplined in my numerous self care techniques. Without a doubt since using red light therapy my sleep, skin, and eyes are noticeably better as well as various aches and pain in my 75 year old ex mountaineer endurance athlete body. Most importantly the neuropathy in my feet continues to improve. I am hiking better than I have in years and rocking my carbon frame e gravel bike. I am grateful !! Any PT/self care requires discipline. Thank you Nick
2025年8月27日
mychondria.com からの回答
Hi, Logan. Thank you so much for sharing your powerful story. Reading about the way you’ve built red light therapy into your daily routine - alongside your discipline in other self-care practices - is incredibly inspiring. I’m grateful to hear that your sleep, skin, eyes, and especially the neuropathy in your feet are improving. Knowing that you’re hiking better and back on your bike after everything you’ve been through is exactly why we do what we do at Mychondria.
It means a lot that you took the time to write this, and I truly appreciate your trust.
Love & light,
Nick Coetzee
mychondria.com からの回答
Thank you so much for your kind words, Cynthia! We’re thrilled to hear that you’ve had such a positive experience with us. Going above and beyond for our customers is always our goal, and it means a lot to know it’s noticed. We truly appreciate your support!
Love & light,
The Mychondria Family
Wonderful Product
Wonderful Product, Great quality! Shipping Time was a bit long, a few weeks, due to sale.
2025年8月3日
mychondria.com からの回答
Hi, Sarah.
Thank you so much for your kind words about the product quality — that really means a lot to us! 🙏
We do appreciate your patience with the shipping delay during the sale period. Things got a little extra busy, but we’re always working to get orders out as quickly as possible.
I’m so glad your device has arrived safely, and I hope you’re already enjoying the benefits. If you ever have any questions or need tips on getting the best results, we’re always here to help.
Wishing you many great sessions ahead!
– Nick & the Mychondria Team
Very Satisfied to date!
My device hadn’t shipped in the timeframe it was supposed to. You see I was anxiously awaiting its arrival. When I reached out to customer service, Darren quickly responded and began working to get the issue resolved. He remained in contact daily with me until I received my device.
I have used it on a bad ankle and on my fatty liver. I can actually feel my body reacting to the red and NIR light sessions.
My ankle hasn’t bothered me at all on my long walks or runs :)))). Praying it is improving my liver, as well. I am not overweight just was diagnosed with Non-Alcoholic Fatty Liver disease and have tried various things to improve my numbers. Praying this works in conjunction with healthy diet and exercise.
2025年8月4日
mychondria.com からの回答
Hi, Kim.
Thank you so much for sharing your experience — and for your patience while we worked through the shipping hiccup. I’m so glad Darren was able to keep you updated every step of the way and make sure your device got to you quickly.
It’s fantastic to hear that your ankle is feeling so much better on your walks and runs! We’ll be keeping our fingers crossed along with you that it continues to support your liver health alongside your diet and exercise efforts.
We truly appreciate you taking the time to leave this review, and we’re cheering you on as you continue your red and NIR light journey!
Love & light,
The Mychondria Family
Well packaged and excellent tracking
My Midi was delivered by UPS. The box was extremely well packed and in perfect condition. Due to the value of the red light, I was very happy that a signature was required for the delivery.
2025年8月5日
mychondria.com からの回答
Hi Mark,
Thank you so much for sharing this — I’m really glad to hear your MyLight MIDI arrived safely and in perfect condition. We put a lot of thought into our packaging to make sure the devices are well protected, so it’s great to know it gave you peace of mind.
I’m also pleased the signature delivery worked out well — with something as valuable as your red light panel, we always want to make sure it gets directly into your hands.
Wishing you many great sessions ahead, and if you ever have any questions or need tips on getting the most from your MIDI, I’m always happy to help.
Love & light,
Nick
Positive experience with Customer Service
My experience with customer service was excellent. Darren, who handled my problem was responsive, courteous and so helpful. He remedied the problem and made sure I was very satisfied with the results. Mychondria is not afraid to take responsibility for their part if a problem occurs. I trust that Mychondria stands by their products and ensures customer satisfaction.
2025年7月22日
mychondria.com からの回答
Hi, Sharon.
Thank you so much for your kind words! We’re thrilled to hear that your experience with our customer service—especially with Darren—was such a positive one. We take pride in standing by our products and doing everything we can to make things right when issues arise. Your trust means a lot to us, and we truly appreciate you taking the time to share your experience. If there’s ever anything else we can help with, we’re just a message away!
I have some health issues
I have some health issues. I am going to a chiropractor who uses lasers in some of his treatments. He told me that the MYCHONDRIA MOVE unit is helpful for me I am also using the services of a Dr. Feinberg, who uses NMT system Both doctors gave me instructional procedures for using the red/near-infrared unit and have already experienced some improvements.
2025年7月16日
mychondria.com からの回答
Hi, Daniel.
Thank you for sharing your experience! We’re so glad to hear that both your chiropractor and Dr. Feinberg have incorporated the MYCHONDRIA MOVE into your care and that you’re already noticing some improvements. It’s incredibly rewarding to know the device is supporting your wellness journey. If you ever have any questions or need further guidance, we’re here to help every step of the way!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。