My Exotic Fruit レビュー 252

My Exotic Fruit からの回答

2024年5月14日

Thank you for this great review! We're so happy that you were pleased with your order and our customer service.

My Exotic Fruit からの回答

2022年9月11日

Hello Sem,

To hear you are a very happy repeat customer is absolutely wonderful. There is no better feedback we could expect to receive!
I'm absolutely delighted that your positive about both our service and produce. It's a review like this that gives us the job satisfaction, and motivation required to continue to run a demanding business like ours.

Thank you for continually supporting our business. Your loyalty deserves to be recognised by us so if you'd like a discount code to use on your next order please reach out to our customer service team and tell them Colin told you to email to request a code to use. (You can reach them on info@myexoticfruit.com)

Ps: Please help to spread the word about our business with your friends and family in both Manchester and London.

Many thanks,
Colin
Managing Director
My Exotic Fruit.

My Exotic Fruit からの回答

2022年9月11日

Hello Aaron,

It seems that we got things right every step of the way, which is a fantastic feeling! Our office team and warehouse both deserve recognition for this so I will pass your comments onto the team.
As always though, if you ever notice an area of our business which you feel we can improve please do let us know. We love to hear feedback from our customers.

Thank you for your commitment to continue to support our business in the future. If you'd like a discount code to use on your next order please reach out to our customer service team and tell them Colin told you to email to request a code to use (You can reach them on info@myexoticfruit.com).

Many thanks,
Colin
Managing Director
My Exotic Fruit

My Exotic Fruit からの回答

2022年9月11日

Hello Pranita,

It's great that you're positive about both our service and produce. Our office team and warehouse team both deserve recognition for this so I will pass your comments onto the team.

I'm glad that you appreciate our selection of fruits. We take pride in our carefully curated selection of exotic fruits which we've built up over the years, and in our opinion, it's the best selection you can find on any website in the UK. We stand to be corrected!

Thank you for your commitment to continue to support our business in the future. If you'd like a discount code to use on your next order please reach out to our customer service team and tell them Colin told you to email to request a code to use (You can reach them on info@myexoticfruit.com).

Many thanks,
Colin
Managing Director
My Exotic Fruit

My Exotic Fruit からの回答

2022年9月11日

Hello Samantha,

It hasn't gone unnoticed that you've become a regular customer of ours now and we are very thankful for that. I hope Harrison, our head of marketing, is taking care of your needs on instagram or the guys in the office if you're emailing. Not only are we grateful for your regular custom but also your fantastic instagram content which we love to repost.

Many thanks again for your continued custom,
Colin
Managing Director
My Exotic Fruit.

My Exotic Fruit からの回答

2024年5月14日

Thank you for this really lovely review! We're so pleased that you were happy with our attention to detail and our range of rare fruits.

My Exotic Fruit からの回答

2024年5月14日

Thank you so much for this brilliant review! I'm so glad that you are impressed with the quality of your orders and our customer service.

My Exotic Fruit からの回答

2024年5月14日

Thank you for this lovely review! I'm so glad that you were pleased with our products and service.

My Exotic Fruit からの回答

2022年4月30日

Hello Mr Noifeld,

As a long term customers of ours, we are very grateful for all the orders you've placed with us over the last few years. Thank you for continuing to support our business.

I'm glad we are able to supply you with your soursop regularly.

Many thanks again,

Colin
Managing director
My Exotic Fruit

My Exotic Fruit からの回答

2022年4月30日

Hello Lynda,

I'm delighted that you enjoyed the Jamaican ugli fruit. Unfortunately the season for fresh ugli fruit has now passed but we do stock frozen whole ugli fruit and ugli fruit juice if you'd like to place another order with us. I'd be glad to offer you a discount code for your next order. Please feel free to email us to request that.

Many thanks for your custom,

Colin
Managing director
My Exotic Fruit

PS: We have many other Jamaican fruits. Julie mango, East Indian mango, naseberry, star apple, honeycomb tamarind balls and many more.

We are currently working on sourcing 'Sweetie Come Brush Me' mangoes!

My Exotic Fruit からの回答

2022年4月30日

Hello,

We're very pleasd to hear you were happy with both the dried fruits and medium exotic fruit selection.

I believe you placed a few orders in quick succession (some as gifts) and liased with my colleague Derry. Derry passes on his thanks for your orders and said to give him a call before placing your next order so he can offer you a returning customer discount code to use.

Many thanks for your custom,

Colin
Managing director
My Exotic Fruit

My Exotic Fruit からの回答

2022年9月11日 に更新

UPDATE 28/04/22: Following communication with Trust Pilot, and seeing as your review has now been posted on a competitor's Trust Pilot profile, we have been informed that this review will be removed.

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Hello Kimberley,

We’re very sorry to hear of the troubles you experienced however I need to let you know that you have reviewed the WRONG COMPANY.

Please do double check the name of the company which you purchased from then kindly delete the review from our page.

If we receive no response from you or if the review isn’t removed within one week we will ask Trustpilot to remove the review.

Separately to the above we’d be delighted to help you out with some exotic fruit in the future. It’s clear this experience wasn’t a positive one but we’d like your next purchase to be far more enjoyable so if you would like to buy send us a message and we’ll organise a discount code for you.

You can reach us on info@myexoticfruit.com

Many thanks,
Colin
My Exotic Fruit

My Exotic Fruit からの回答

2022年4月30日

Hello Valerie,

It's a pleasure to hear you are happy. It's the reason we continue to run our business - satisfied customers.

If you'd like to place another order please feel free to email us to claim your returning customer discount code.

Many thanks,
Colin
Managing director
My Exotic Fruit

My Exotic Fruit からの回答

2022年4月30日 に更新

Hello Jodie,

I'm very happy to hear that the fruit basket for your boyfriend's birthday arrived in good quality, and on time. I do hope your boyfriend enjoyed trying the exotic fruits.

I think you are a repeat buyer from our company and for that I must thank you for continuing to support our business.

If you would like to place another order please feel free to reach out for your returning customer discount code.

Many thanks,

Colin
Managing director
My Exotic Fruit

My Exotic Fruit からの回答

2022年4月30日

Hello,

Firstly I must apologise as a negative review shows you weren't happy with your transaction and that is never the outcome we want.

We received a phone call regarding your order but unfortunately you proceeded to scream, shout and swear at me. I was given little opportunity to speak and offer any sort of resolution, or able to discuss your problems.

You ordered feijoa, which I must correct you, would have cost £1.85 each, not over £5.00 each which you incorrectly quoted in your review. You mentioned in this review that the feijoa were tiny. I'm not sure how big you were expecting them to be but feijoa are a small fruit.

During the phone call you repeatedly insisted that the fruits we sent you weren't feijoa, but I am absolutely confident with 100% certainty, that the fruits are feijoa. You sent us images of the feijoa you received, so I am certain of this.
You were concerned about the wrinkled exterior of the feijoa, and the elongated shape. I acknowledge that these characteristics differ from the image shown on the website which shows a more rounded feijoa with smoother skin, however those that know the feijoa fruit will be aware that a wrinkled, rough or bumpy skin is entirely normal for this fruit and an elongated / pointed shape is also entirely normal. It's certainly not an indication of poor quality. I'm not stating the above in attempt to deflect any wrong-doing, the way you descibed the fruit is honestly, totally normal. If one were too type into google 'Colombian feijoa' and look at the search results in images, it's clear that the feijoa that grow there do have a rough, bumpy, wrinkled skin and an elongated shape.

We aim for our images to be as representative as possible but with natural variation of fresh produce, the actual fruit we send out will not always look the same as what is pictured. We are up against nature and I cannot think of a way to alleviate this.

Also in the order was a black sapote. You were very unhappy that the fruit wasn't ripe and ready to eat, even though it's made totally clear on the website that this fruit will take time to ripen at home. Unfortunately it is literally impossible to send a ripe black sapote through a courier system. The fruits are so soft that it would result in a total mess. The fruit you received, which you sent us a photograph of, is in pristine condition so I thoroughly dispute that there is any quality issue.

I apologise if the finger lime was missing from your order. My colleague in the warehouse was adamant he included this item in your order however mistakes can happen. Finger limes are very small, and on many ocassions our customers fail to spot them on first inspection of their parcel, but often after prompting by us they are subsequently found amongst the packaging. I decided due to the nature of our telephone communication that it would be better to process a refund for the finger lime rather than ask you to double check the box.

Your review here was left within hours of emailing us to request a refund, so that explains why our office team had yet to process a refund.

With regret,

Colin
Managing director
My Exotic Fruit

My Exotic Fruit からの回答

2022年4月30日 に更新

Dan,

It's a delight to read your review and I wish you found us sooner too!

I'm glad you enjoyed the fruits we sent you and also happy that our range of exotic fruits brings some excitement to what is the world of 'supermarket fruit'.

It's been a while since Christmas, maybe it's time for some more fruit? If you would like to place another order please feel free to reach out by email for your returning customer discount code.

Many thanks for your custom,

Colin
Managing director
My Exotic Fruit

My Exotic Fruit からの回答

2022年4月30日 に更新

Hello Isba's world,

It's only right for me to apologise for the delay to your order. Regrettably, an unexpected delay in the fresh moringa leaves arriving from Sri Lanka did mean a delay to your order being dispatched.

On our website we make it clear that we aim to dispatch orders within 3 working days however we also make it clear that sometimes it is possible there will be delays.

We finally received the fresh moringa leaves however at that point you decided that you'd prefer us to process a refund rather than receive the goods, which we totally understand.

Fresh moringa leaves are a particularly difficult item to work. They are quite perishable which means to ensure our customers receive good quality leaves we have to 'buy-to-order' meaning we only receive from our supplier after customers purchase from us. This ensures the goods sent to the customer are as fresh as possible. If we were to hold them in stock at all times it would result in less fresh leaves being available. Unfortunately this way of working can lead to delays to orders on occasion.

Apolgies that in this instance, we didn't live up to our usual high standards.

Many thanks,

Colin
Managing director
My Exotic Fruit

My Exotic Fruit からの回答

2022年4月30日

Hello PLee,

I'm very happy to hear that your experience with us was a postive one and also happy that your Mum was happy with her birthday present!

I'll pass on your comments to Christina in the office who handles a lot of our email customer service.

It's great that every piece of fruit arrived with you in perfect condition. Our warehouse team work very hard to ensure that our customers receive nothing but the best exotic fruit. We achieve that target on most occasions which makes me confident that we are definitely 'The UK's leading online exotic fruit retailer since 2014'

We always strive to look after everybody, regardless of how big or small an order is. We know that a small order can lead into a bigger order next time.

If you would like to place another order please feel free to reach out by email for your returning customer discount code. Maybe another birthday gift for your Mum?

Many thanks,
Colin
Managing director
My Exotic Fruit

My Exotic Fruit からの回答

2022年4月30日

Hello Liam,

I'm glad you were happy with your order!

If you would like to place another order please feel free to reach out by email for your returning customer discount code.

Many thanks for your custom,

Colin
Managing director
My Exotic Fruit