MyHiRelief レビュー 522

MyHiRelief からの回答

2日前

Hi Cheryl,

Thank you for taking the time to share your concerns with us. We understand how disappointing and frustrating this experience has been, especially regarding pricing expectations, promotional offers, and the results you hoped to receive from the product.

We would like to clarify that Hi Relief is committed to maintaining a transparent ordering process, and pricing may vary depending on selected bundles, shipping charges, taxes, or promotional offers accepted during checkout. We also understand your concerns regarding the product’s effectiveness, as results can vary significantly depending on individual conditions and personal response to topical products.

We regret hearing that you feel your refund request has not yet received a response. We would appreciate the opportunity to further review your case and assist you accordingly.

I’ve referred your case to our Expert Team to look into this further.

We are dedicated to sorting this out and will update you shortly. If you don’t receive a response within 48 hours (excluding weekends), please send us a reminder email to support@myhirelief.com or contact me directly at aga@nw-project.com.

Best regards,

Hi Relief Team

MyHiRelief からの回答

2日前

Hi Cynthia,

Thank you for bringing your concerns to our attention. We completely understand how frustrating and disappointing it can feel when an order takes longer than expected to arrive, especially after already reaching out for assistance.

We also understand your concern regarding the response timeframe provided by support and the delay in receiving a resolution. While fulfillment and shipping timelines may occasionally be affected by processing demand or carrier-related delays, we recognize how important timely communication and order updates are to our customers.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

MyHiRelief からの回答

2日前

Hi Kathy,

Thank you for bringing your concern to our attention. We completely understand how frustrating and concerning it can feel to be charged for an order that has not yet been received.

We would appreciate the opportunity to further review your account, shipment status, and transaction details to better understand what occurred and assist you accordingly.

We can't seem to locate your information in our system. Please contact our support team directly atsupport@myhirelief.com or aga@nw-project.com with your order information so I can investigate the matter further and provide the appropriate assistance regarding your refund request.

Best regards,

Aga
Hi Relief Team

MyHiRelief からの回答

4日前

Hi Audrey,

Thank you for bringing your concerns to our attention. We completely understand how frustrating and concerning it can feel when trying to cancel an order or subscription shortly after purchase and experiencing difficulty reaching support.

I want to reassure you that I can absolutely take care of that for you. First, please allow me to clarify that the subscription option is selected at checkout to provide customers with the deepest discount and member pricing which automatically generates a new order every month. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.

Regarding speaking with someone directly, our phone lines are currently undergoing maintenance and upgrades. At this time, we are only able to accommodate support requests via email. This allows us to keep a detailed written record of all communications, which helps us track and resolve issues most effectively.

We can't seem to locate your information in our system. Please contact our support team directly at support@myhirelief.com or contact me directly at aga@nw-project.com with your order information so I can personally assist you.

Best regards,

Aga
Hi Relief Team

MyHiRelief からの回答

4日前

Hi Ros,

Thank you for taking the time to share your experience and feedback with us. We understand how frustrating and disappointing this situation has been, especially regarding the unexpected subscription enrollment and the ongoing refund wait after returning the product.

We appreciate your acknowledgment of Lorenzo’s assistance during the return process, and we also understand your concern regarding return shipping costs and refund processing timelines.

Please note that refund processing may take additional time depending on when the returned package is received, inspected, and processed by the returns department. We would appreciate the opportunity to further review the status of your refund.

We can't seem to locate your information in our system. Please contact our support team directly at support@myhirelief.com or contact me directly at aga@nw-project.com with your return and order details so I can investigate the matter further and provide an update accordingly.

Best regards,

Aga
Hi Relief Team

MyHiRelief からの回答

5日前

Hi Kim,

Thank you for taking the time to share your experience and feedback. We understand how concerning and frustrating the checkout experience felt for you, and we appreciate you bringing those concerns to our attention.

We’re very glad to hear that our support team was able to respond promptly, address your concerns, and provide a resolution that helped restore your confidence. Although the order had already been shipped at the time the refund was processed, the order was still fully refunded. Should the package arrive, you may simply refuse delivery or contact our support team for return instructions and further assistance.

Your feedback is extremely valuable and helps us continue reviewing and improving the customer experience moving forward.

Thank you again for your understanding and for giving us the opportunity to make things right.

Best regards,

Aga
Hi Relief Team

MyHiRelief からの回答

5日前

Hi Mary,

Thank you for taking the time to share your experience with us. We truly understand how disappointing and discouraging it must feel after trying the product with hopes of finding relief for your neuropathy pain.

While many customers report positive experiences with Total Relief, we also recognize that results can vary greatly depending on individual health conditions, severity of symptoms, and personal response to topical products. We sincerely appreciate you giving the product a fair opportunity.

We would also like to confirm that our support team previously replied to your email on May 7, 2026, and your subscription has already been successfully canceled. No recent recurring charges or future subscription orders are active on your account.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.

Thank you again for your patience and for sharing your experience with us.

Best regards,

Hi Relief Team

MyHiRelief からの回答

5日前

Hi Troy,

Thank you for bringing your concerns to our attention. We completely understand how frustrating and disappointing it can feel when your order takes longer than expected to arrive, especially when tracking updates appear limited.

Shipping delays can occasionally occur due to fulfillment demand, carrier processing times, or delayed tracking scans while the package is in transit. We understand how discouraging this experience has been and sincerely appreciate your patience while waiting for your order.

We can't seem to locate your information in our system and need it to assist you further. Please contact our support team directly at support@myhirelief.com or aga@nw-project.com with your order details so I can further review your shipment status and provide the most current update available.

Best regards,

Aga
Hi Relief Team

MyHiRelief からの回答

5日前に更新

Hi Anita,

Thank you for bringing your concerns to our attention. We completely understand how disappointing and frustrating it must have been to receive your order in damaged condition.

After reviewing our records, we were unable to locate any prior refund or support request submitted under your name. We sincerely apologize if your previous messages did not successfully reach our team.

To help us properly review and assist with your concern, please contact our support team directly at support@myhirelief.com or aga@nw-project.com with your order details and, if possible, photos of the damaged items and packaging. Our team will be happy to further investigate and assist you accordingly.

Thank you again for bringing this matter to our attention.

Best regards,

Aga
Hi Relief Team

MyHiRelief からの回答

5日前

Hi Val,

Thank you for bringing your concerns to our attention. We completely understand how upsetting and frustrating it can feel when recurring orders or charges continue after you believed you only placed a one-time purchase.

We would like to clarify that subscription options are selected during checkout to provide customers with discounted member pricing and refill convenience, which may automatically generate future orders. All orders are processed directly through our secure online system and require confirmation before submission. That said, we completely understand how subscription selections may sometimes be overlooked during checkout.

We also regret hearing about the difficulties you experienced attempting to contact support. Please know that our support channels are active, and we would appreciate the opportunity to review your account and assist you directly.

We can't seem to locate your information in our system and need it to assist you further. Please contact us at support@myhirelief.com or contact me directly at aga@nw-project.com with your order details so I can further review your cancellation request and account concerns.

Best regards,

Aga
Hi Relief Team

MyHiRelief からの回答

6日前

Hi Carmelita,

Thank you for taking the time to share your concerns and detailed experience. We completely understand how overwhelming and stressful this situation has been, especially considering your medical conditions and the financial concerns you described.

First and foremost, we appreciate you consulting directly with your physician regarding the product before use. Customer safety is extremely important, and we fully respect your decision not to use the product based on your doctor’s medical guidance and individual health circumstances.

We would also like to clarify that subscription options and promotional bundle selections are presented during checkout to provide discounted member pricing and future refill convenience. All orders are processed directly through our secure online system and require confirmation before submission. That said, we completely understand how the checkout experience, promotional offers, and subscription selections may sometimes create confusion or be unintentionally overlooked.

The lowest price for the 3+3 jars is part of a promotional bundle that requires customers to first place the 6-jar order for $174 to unlock the additional offer for Total Relief Cream at $119.70.

Once the purchase of the 6-jar bundle is completed, the discounted offer will appear during checkout as an optional recommendation.

Please note that this additional discounted price is only available after the initial 6-jar bundle has been selected.

We also understand your concerns regarding the pricing differences, shipment timing, and refund expectations. We appreciate that you kept the products unopened and sealed while seeking medical advice before proceeding further.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.

Thank you again for bringing your concerns to our attention and for explaining your situation respectfully and thoroughly.

Best regards,

Aga
Hi Relief Team

MyHiRelief からの回答

6日前

Hi Sue,

Thank you for taking the time to share your experience and feedback. We appreciate your acknowledgment that the product provided some topical comfort for sore muscles, though we understand your overall experience with billing and refund expectations left you disappointed.

We would like to clarify that final order totals may vary depending on the selected package, taxes, shipping selections, optional add-ons, or subscription-based discounted pricing presented during checkout prior to final confirmation. All orders are processed directly through our secure online system and require customer confirmation before submission.

Regarding refunds, once processed on our end, financial institutions and payment providers may still require additional business days for the funds to fully reflect in the customer’s account depending on their processing timelines. That said, we completely understand your frustration regarding the experience and communication surrounding the refund process.

We also appreciate your feedback regarding product labeling and transparency, as feedback like yours helps us continue reviewing ways to improve the customer experience moving forward.

We can't seem to locate your information in our system and need it to assist you further.

If your refund concern remains unresolved, please contact us directly at support@myhirelief.com or contact me directly at aga@nw-project.com so I can personally assist you.

Best regards,

Aga
Hi Relief Team

MyHiRelief からの回答

6日前

Hi Carol,

Thank you for taking the time to share your experience and feedback. We completely understand how concerning it can feel when the final order total is higher than expected, especially when you believed the promotional offer would remain under a certain amount.

We would like to clarify that final pricing may vary depending on the selected package, taxes, shipping selections, optional add-ons, or bundle structures chosen during checkout before final confirmation. That said, we understand how the pricing experience may have caused confusion and concern.

We also appreciate you continuing to use the cream consistently and sharing it with your friend as well. We understand how difficult and exhausting severe back pain can be, especially when dealing with it for such a long period of time, and we truly hope the product continues to provide support and comfort over time.

Thank you again for your honest feedback and for giving Total Relief a try.

Best regards,

Aga
Hi Relief Team

MyHiRelief からの回答

6日前

Hi Elaine,

Thank you so much for your thoughtful and gracious feedback. While we understand the product may not have provided the level of relief you were personally hoping for, we truly appreciate your kindness and understanding throughout your experience with us.

It means a great deal to our team to hear that you felt supported and assisted respectfully. We also sincerely appreciate your openness in recognizing that different individuals may experience different results with the product.

Thank you again for your support, understanding, and for taking the time to share your experience with HiRelief.

Best regards,

Aga
Hi Relief Team