MyHiRelief レビュー 

MyHiRelief からの回答

3日前

Hi Pat,

Thank you for your 5-star review! We're delighted to hear that our product has been providing relief for your neuropathy and that it has made such a positive difference for you.

We also appreciate you letting us know about your subscription. We understand that you currently have enough jars on hand and don't need additional shipments right now. We've received your request, and our support team has already updated your subscription by placing it on hold for 90 days, so no additional shipments will be processed during that time.

Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

3日前

Hi Janice,

Thank you for your 5-star review! We're delighted to hear that you think the product is amazing and that it's meeting your expectations.

We also appreciate your feedback regarding the delivery time. While the majority of our orders arrive within the expected timeframe, occasional delays can occur due to factors outside of our direct control, such as carrier transit times or high shipping volumes. We appreciate your patience and are glad your order arrived safely.

Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

2026年7月9日

Hi Teresa,

Thank you for sharing your experience. We understand how frustrating this situation must have been, especially regarding the charges, cancellation request, and refund process.

We'd like to respectfully clarify that MyHiRelief does not intentionally send or bill customers for products that were not selected. Subscription orders and promotional offers are presented during checkout, and our support team is available to assist with any questions regarding billing, cancellations, or returns.

However, I confirm you’ve filed a chargeback with PayPal. This matter is now under their investigation and outside our direct control. While the process is ongoing, we cannot issue a direct refund.

Please work directly with PayPal via their Resolution Center or support team for updates and next steps. We will fully cooperate with their inquiry, monitor the case, and update you once a final decision is reached.

Thank you for your patience and understanding.

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

3日前

Hi Robynn,

Thank you for your 5-star review! We're truly grateful that you gave us the opportunity to address your concerns. It's wonderful to hear that our customer support team was able to listen, resolve your individual issues, and provide you with a positive experience.

We're also delighted to know that you're enjoying the product and have seen positive results with your nightly use. Your kind feedback means a great deal to our team.

Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

3日前

Hi Barbara,

Thank you for your 5-star review! We're delighted to hear that the cream has been helping with your hands, wrists, hips, muscles, and leg spasms. Your positive feedback means a great deal to our team.

Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

3日前

Hi Ray,

Thank you for your 5-star review! We're delighted to hear that the product has provided better-than-expected relief for your knees, back, neck, and shoulders, and that your order arrived promptly. We also appreciate you sharing your experience regarding your feet, and we hope you'll continue to see improvement with continued use.

Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

3日前

Hi Athalia,

Thank you for your 5-star review! We're delighted to hear that you think the product is fantastic and that you've enjoyed our promotions as well. Your kind words mean a great deal to our team.

Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

2026年7月9日

Hi there,

Thank you for sharing your feedback. We understand your disappointment that the product did not provide the results you were hoping for.

I’d like to personally review this and see what I can do. However, we could not find an account matching the details listed on your Trustpilot profile, so I will investigate this further.

Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.

We appreciate the opportunity to assist you and look forward to resolving this matter.

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

2026年7月10日

Hi Mary,

Thank you for your review! We're pleased to hear that you've experienced some success with our cream. We also appreciate your feedback regarding the delivery time and shipping updates. While most orders arrive within the expected timeframe, occasional delays and tracking update gaps can occur due to factors within the carrier's network.

Your feedback is valuable to us as we continue working to improve the overall customer experience. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

3日前

Hi Gerry,

Thank you for your 5-star review! We're delighted to hear that your delivery went smoothly and that your package arrived safely and without any damage. Your kind feedback is greatly appreciated.

Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

3日前

Hi Kay,

Thank you for your 5-star review! We're delighted to hear that the product has been working well for you and that you're experiencing more restful sleep. Your kind feedback means a great deal to our team.

Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

2026年7月10日

Hi O. Wesley,

Thank you for your review! We appreciate your support and are excited that you've received your order. We hope the product meets your expectations and provides the relief you're looking for.

If you have any questions while using the product, our team is always happy to help. Thank you for choosing MyHiRelief, and we wish you the very best!

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

3日前

Hi Chris,

Thank you for your 5-star review! We're truly grateful for your kind words. It means a great deal to hear that our customer support team made a positive difference during a difficult time. Knowing that you felt genuinely cared for is exactly the experience we strive to provide.

Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

2026年7月10日

Hi Andree,

Thank you for your review! We're delighted to hear that the product helped relieve some of your husband's back discomfort and your foot pain. It's also wonderful to know that you enjoy the scent—your comparison certainly brought a smile to our faces!

We truly appreciate you taking the time to share your experience. Thank you for choosing MyHiRelief, and we wish both of you continued comfort and wellness!

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

2026年7月10日

Hi Erika,

Thank you for your review! We're pleased to hear that our Magnesium Cream has been helping with your back and hip discomfort. It's wonderful to know you've found it beneficial and would recommend it to others.

We truly appreciate you taking the time to share your experience. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

4日前

Hi Susan,

Thank you for your 5-star review! We're delighted to hear that your order arrived promptly, was securely packaged, and that you're happy with how well the product is working for you. Your kind feedback means a great deal to our team.

Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

4日前

Hi Hope,

Thank you for your 5-star review! We're delighted to hear that you found the ordering process easy and that your order arrived quickly. Your kind feedback means a great deal to our team.

Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

4日前

Hi Saule,

Thank you for your 5-star review! We're delighted to hear that our team was able to consistently assist you in providing the correct shipping address for your country. Building your trust means a great deal to us, and we're grateful for your confidence in MyHiRelief.

Thank you for choosing MyHiRelief. We truly appreciate your support and look forward to serving you again. Wishing you continued comfort and wellness!

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

4日前

Hi Louanne,

Thank you for your 5-star review! We're delighted to hear that your order arrived as promised and that the product is already doing a great job for you. Your kind feedback means a great deal to our team.

Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

4日前

Hi Endri,

Thank you for your 5-star review! We're delighted to hear that you had a great experience with MyHiRelief. Your support and kind feedback mean a lot to our team.

Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!

Kind regards,

Aga
MyHiRelief