Ceci fait suite à mes précédents commentaires. Je veux mentionner que le CEO et co- fondateur de My HiRelief a pris le temps de lire mes commentaires et de mâadresser un courriel personnel. Il a vra... ãã£ãšèŠã
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The customer support was great, however the size of the jar was very disappointing . In all the advertisements the volume of the jar âappearsâ to be the size of an adult male hand and it is very diff... ãã£ãšèŠã
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I am 76yrs old living on ss only. I am having surgery next week . I have been trying to seek help with total relief subscription and orders . First, want to say, total relief is an outstanding prod... ãã£ãšèŠã
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I love the product, but hate how they manage their ordering and complaints. I received a code for 20% off my order which was a large one ($1191.78) The code didn't work and I never received my 20%... ãã£ãšèŠã
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Experience it's so great not bad
Experience it's so great not bad
2026幎7æ7æ¥
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MyHiRelief ããã®åç
Hi Endri,
Thank you for your 5-star review! We're delighted to hear that you had a great experience with MyHiRelief. Your support and kind feedback mean a lot to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
MyHiRelief ããã®åç
Hi Jacqui,
Thank you for your 5-star review! We're delighted to hear that the product met your expectations and has been helping you. Your kind words mean a great deal to our team and encourage us to continue providing quality products and service.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I am grateful for everything!
I am grateful someone reached out about the correct contact so I could receive my package.
I have been using total relief for a few days and have received gradual improvement in my symptoms. I am looking forward to the continued pain relief and better mobility. Thank you!
2026幎7æ7æ¥
èªçºçãªã¬ãã¥ãŒ
MyHiRelief ããã®åç
Hi A. Holland,
Thank you for your review! We're delighted to hear that our team was able to help ensure your package reached you successfully. It's also wonderful to know you've already noticed gradual improvement and are looking forward to continued pain relief and better mobility.
We truly appreciate your kind words and your trust in MyHiRelief. Wishing you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Hold subscription
I would like to have my subscription on hold. I have about 20 containers already.
Please hold order.
Maryanne Fincham
2026幎7æ7æ¥
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MyHiRelief ããã®åç
Hi Maryanne,
Thank you for reaching out. We confirm receipt of your email, and as requested, your subscription has been put on hold for 90 days â with your 20% discount applied.
Our support team has also sent you a confirmation email with the update. Thanks you!
Kind regards,
Aga
MyHiRelief
Horrible experience trying to getâŠ
Horrible experience trying to get refunded. Taking weeks. And they wonât call me only email. And they wonât share the number to contact them. I cancelled order an hour after I sent it and they still sent it regardless. Even though I ordered it on their federal holiday.
2026幎5æ25æ¥
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MyHiRelief ããã®åç
Hi Hali,
Thank you for sharing your experience. We understand how frustrating this situation must have been, especially when you requested to cancel your order shortly after it was placed.
Once an order enters our fulfillment process, we may no longer be able to stop shipment, even if a cancellation request is submitted shortly afterward. Our support team primarily provides assistance via email to ensure all communications and resolutions are properly documented and handled as efficiently as possible.
Regarding speaking with someone directly, our phone lines are currently undergoing maintenance and upgrades. At this time, we can only assist with support requests via email. This lets us keep clear records, so we can track and resolve your issue thoroughly and effectively.
Iâd like to personally review this and see what I can do. However, we could not find an account matching the details listed on your Trustpilot profile, so I will investigate this further.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
Up to date tracking and status
Up to date tracking and status. Still evaluating results.
2026幎7æ7æ¥
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MyHiRelief ããã®åç
Hi Judy,
Thank you for your review! We're pleased to hear that you found our tracking updates and order status information helpful. We appreciate you giving our product the opportunity to work and hope it continues to meet your expectations as you evaluate the results.
Thank you for choosing MyHiRelief, and we wish you the very best!
Kind regards,
Aga
MyHiRelief
Feeling Scummed
I ordered and soon after I realised I had clicked an additional to the order so I cancelled the additional. Regardless, they shipped the whole order and deducted for them from my account. I approached my bank who informed me that the deductions were actually recurring and I asked them to stop the the deductions. I returned the items at my cost and I have written several emails over 4 months asking for refund but no response except for the automated which says they will respond in 24-48 hours. These are the worst scummers ever, please be warned. I made a blander of not checking reviews before buying. I was so put off that I have not even tried to use the jars from the initial order. HiRelief customer service is disgusting.
2026幎3æ31æ¥
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MyHiRelief ããã®åç
Hi Sheila,
Thank you for sharing your feedback. We understand how frustrating this experience must have been, especially when you were expecting updates regarding your refund.
We'd like to respectfully clarify that MyHiRelief is committed to providing transparent service and assisting customers with order, subscription, and refund inquiries in accordance with our policies. We do not ignore customer concerns, and our team works to respond to every inquiry as quickly as possible.
That said, I confirm youâve filed a chargeback with PayPal. This matter is now under their investigation and outside our direct control.
PayPal is managing the dispute, so we cannot intervene or issue a refund while their review is ongoing. Please work directly with PayPal via their Resolution Center or support team for updates and next steps.
We will fully cooperate with their inquiry, monitor the case, and update you promptly once a decision is reached.
Kind regards
Kind regards,
Aga
MyHiRelief
I ordered too many red light kneeâŠ
I ordered too many red light knee massagers and they cancelled and refunded my order.
2026幎7æ5æ¥
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MyHiRelief ããã®åç
Hi Deborah,
Thank you for your 5-star review! We're delighted to hear that our team was able to quickly assist with cancelling your extra Knee Massager order and process your refund. Providing prompt and helpful customer service is always our goal.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you all the best!
Kind regards,
Aga
MyHiRelief
I ordered one jar because I was veryâŠ
I ordered one jar because I was very skeptical that it was going to work. It arrived as promised in 5 days. I used it on my legs and feet that first night. I slept through the night, no tingling, no burning. I was amazed! I quickly ordered 3 more jars!
2026幎7æ3æ¥
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MyHiRelief ããã®åç
Hi Elizabeth,
Thank you for your 5-star review! We're thrilled to hear about your positive experience with our product and that it helped provide comfort for your legs and feet. It's wonderful to know that you were able to enjoy a more restful night and that your order arrived quickly.
We truly appreciate you sharing your journey with us and are grateful for your continued support. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I've tried to cancel my order same dayâŠ
I've tried to cancel my order same day of process die to the price they deduct but they refused.Instead they gave me 20% discount for to bluff me.The order was donene 11 May till date I haven't received anything I the one who emailed them to ask all they said was is that I must wait.Yo is it because of the color of my skin maybe because of the reviews many people got their refunds when they ask for it due to price which we ore not aware of when changes to rands. I'm dying of pain and Im ready for operation.when this order arrived what am I supposed to do with it?
2026幎5æ11æ¥
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MyHiRelief ããã®åç
Hi Patricia,
Thank you for sharing your experience. We understand how frustrating this situation must have been, especially while you're dealing with pain and waiting for your order.
We want to reassure you that our decisions are never influenced by a customer's race, ethnicity, or personal background. We are committed to treating every customer fairly and providing the same level of service and support to everyone.
As per our policy, once an order has been placed, we are unable to accommodate cancellation requests due to our swift order processing system. This helps us prepare your order accurately and manage inventory, ensuring your package reaches you safely and on time without errors or delays.
As your order is being shipped internationally, delivery times can vary depending on the destination. In some cases, remote or international locations may require additional transit time due to factors beyond our control, such as customs processing or delays with local courier partners.
Our support team has already reached out to you with full details and a resolution offer. Please also check your spam or junk folder.
Kind regards,
Aga
MyHiRelief
Letting us sleep without pain
Itâs a slow process but is helpful. At least am able to function little better.
2026幎6æ10æ¥
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MyHiRelief ããã®åç
Hi Hansa,
Thank you for your 5-star review!
We're glad to hear that MyHiRelief has been helpful for you and that youâve experienced improvements in your comfort and ability to function day to day.
We appreciate you sharing your experience and your support. We wish you continued comfort and wellness!
Kind regards,
Jason
MyHiRelief
It feels smooth and smells great
It feels smooth and smells great. I have tried it on my legs and feet for cramps, it really works.
2026幎7æ1æ¥
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MyHiRelief ããã®åç
Hi Cindy,
Thank you for your 5-star review!
We're delighted to hear that you enjoy the smooth feel and pleasant scent of MyHiRelief, and that it has been helpful as part of your routine for your legs and feet.
We truly appreciate you sharing your experience and your support. We wish you continued comfort and wellness!
Kind regards,
Jason
MyHiRelief
Total relief
I didnât realize this was an auto subscription. I wanted to cancel right away. They had already sent out the order so offered me 20% discount. It did take some time to get to me but did receive my last order.
2026幎6æ18æ¥
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MyHiRelief ããã®åç
Hi Sandy,
Thank you for your 5-star review and for sharing your experience. We understand your concern regarding the subscription, and we're pleased that our support team was able to assist you and provide a resolution.
We appreciate your patience regarding the delivery timeframe and are glad to hear you received your order. Thank you for giving MyHiRelief the opportunity to support you.
We wish you continued comfort and wellness!
Kind regards,
Jason
MyHiRelief
GREAT SERVICE AND COMMUNICATION
2026幎7æ7æ¥
èªçºçãªã¬ãã¥ãŒ
MyHiRelief ããã®åç
Hi Hari,
Thank you for your 5-star review!
We're pleased to hear that you had a great experience with our service and communication. Providing helpful and responsive support is important to us, and we appreciate you taking the time to share your feedback.
We wish you all the best and continued comfort!
Kind regards,
Jason
MyHiRelief
I would wake in the night with burningâŠ
I would wake in the night with burning toes & would put cold packs on them to cool them. They were so sensative I couldn't wear a closed in shoe. I saw your product & wanted to try anything. I apply Total Relief after shower in the morning & at night. The burning has stopped, I'm not waking up with pain & I can wear shoes. Amazing results & a lovely perfume . Thank you.
2026幎6æ22æ¥
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MyHiRelief ããã®åç
Hi Jane,
Thank you for your 5-star review and for sharing your experience with us. We're delighted to hear that Total Relief has become a helpful part of your routine and that youâve experienced improved comfort in your daily life.
We truly appreciate your kind words and are grateful for your support.
Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Jason
MyHiRelief
MyHiRelief ããã®åç
Hi Ronnie,
Thank you for sharing your experience. We understand how frustrating it must have been to encounter difficulties while trying to cancel your subscription or reach our support team.
Our goal is to make the support and cancellation process as straightforward as possible, and we take feedback like yours seriously as we continue to improve our customer experience. We'd appreciate the opportunity to review your account and assist you directly.
That said, I can confirm that the subscription has already been cancelled. Rest assured, you will no longer be charged, and no further shipments will be sent.
Regarding speaking with someone directly, our phone lines are currently undergoing maintenance and upgrades. At this time, we can only assist with support requests via email. This lets us keep clear records, so we can track and resolve your issue thoroughly and effectively.
Our support team has already reached out to you with full details and a resolution offer. Please also check your spam or junk folder.
Kind regards,
Aga
MyHiRelief
It is a exciting product that trulyâŠ
It is a exciting product that truly works. I have been sharing it with my friend. It's a shame you all don't have sample packet so more people to try it, which may increase your sales.
2026幎4æ19æ¥
èªçºçãªã¬ãã¥ãŒ
MyHiRelief ããã®åç
Hi Amy,
Thank you for your 5-star review!
We're thrilled to hear that youâve had such a positive experience with MyHiRelief and that youâve been sharing it with your friends. We truly appreciate your support and your thoughtful feedback.
Thank you again for taking the time to share your experience. We wish you continued comfort and wellness!
Kind regards,
Jason
MyHiRelief
the product eases my aches and pains
the product eases my aches and pains, as advertised!!
2026幎7æ6æ¥
èªçºçãªã¬ãã¥ãŒ
MyHiRelief ããã®åç
Hi Marilyn,
Thank you for your 5-star review!
We're delighted to hear that MyHiRelief has helped ease your aches and pains and that youâre happy with your experience. We appreciate you sharing your feedback and your support.
We wish you continued comfort and wellness!
Kind regards,
Jason
MyHiRelief
MyHiRelief ããã®åç
Hi Terri,
Thank you for your 5-star review!
We're pleased to hear that reordering MyHiRelief is a simple and convenient process for you. We appreciate your continued support and are grateful you took the time to share your experience.
We wish you all the best and continued comfort!
Kind regards,
Jason
MyHiRelief
MyHiRelief ããã®åç
Hi Thomas,
Thank you for your 5-star review!
We're glad to hear that youâve had a positive experience with MyHiRelief and that the product has worked well for you. We truly appreciate you sharing your feedback and support.
We wish you continued comfort and wellness!
Kind regards,
Jason
MyHiRelief
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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