HAVE BEEN A CUSTOMER FOR MORE THAN 8 YEARS. ALL OF A SUDDEN I LOGIN, ALL MY DATA IS NOT ACCESSIBLE. CALLED OVER 20 TIMES, ON HOLD FOR GOD KNOWS HOW LONG. 100 ESCALATIONS, DO NOT EVEN GIVE YOU SOMEON... ãã£ãšèŠã
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They offer 14 day free trial, but if you want to cancel, you need to call a number "not international, it's in Australia, not sure as it's not specific" and explain why. This most likely will cost yo... ãã£ãšèŠã
this product is very very useless would have given zero stars if was an option usless backup usless billing programers have obviously never been in business never processed payroll never... ãã£ãšèŠã
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I received an excellent help from Shanika. She has been very patient with me as I navigate the system. I'm an older person and can easily get confused with technology, However, with Shanika'... ãã£ãšèŠã
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Why do over one Million Australian businesses, accountants and bookkeepers use MYOB accounting software? Start a free 30-day trial and find out why.
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168 Cremorne St, 3121, Melbourne, ãªãŒã¹ãã©ãªã¢
- myob.com
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Shanika very quickly sorted my issuesâŠ
Shanika very quickly sorted my issues and was most helpful. I had to call back about another matter and she also sorted this issue very quickly - it is great to have a contact to ring when you are processing payroll you don't have time to hope someone will answer you sometime.
2023幎9æ11æ¥
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MYOB ããã®åç
Hey Suellen! Thank you for taking the time to share your thoughts! We'll pass your feedback onto Shanika! Cheers, Amanda.
I use MYOB for nearly 20 yearsâŠ
I use MYOB for nearly 20 years (administered nearly 30 company licenses, another 50-60 licenses have been purchased by our partners/clients following my advice), however my recent experience is worrisome. After trial period, on 1st August we purchased AccountRight licence, and since then for nearly 5 weeks we have not able to use it: initially it took nearly 3 weeks to authorise the file and now canât process inventory transactions in purchase ledger and record recurring journals! With no support offered, the only solution for us to terminate service! Shame, as I have been very loyal user for so many years!
2023幎9æ1æ¥
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MYOB ããã®åç
Hey there! Thank you for being a loyal MYOB client over the last 20 years. We're really sorry to hear about your struggles trying to get some support. I will make sure your feedback is escalated through to the relevant teams so that we can improve our processes accordingly.
To provide you with the best possible support, I recommend reaching out to our Live Chat support team or contacting us on our social channels and we'll make sure to get to the bottom of it for you!
Cheers, Amanda.
Online guidance
Andrea Deleze was extremely helpful and easily answered all my questions. Her product knowledge was very apparent and was able to demonstrate in easy to follow steps the process to complete the tasks that I was having issues with
2023幎9æ1æ¥
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MYOB ããã®åç
Hey Edward! Thank you for taking the time to share your thoughts! We'll pass on your feedback to Andrea! Cheers, Amanda.
Constant Cloud Issues
Constant Cloud Issues. The entire program is 'clunky' and not worth the expensive monthly fees. AVOID it
2023幎8æ31æ¥
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MYOB ããã®åç
Hey there, our online service provider experienced a major outage on Wednesday which had a large impact on file access. The issue has since been resolved. We're really sorry about the inconveniences caused during that time-frame.
If you do have any further issues with accessing your file, please don't hesitate to reach out to us. You can reach out by sending a private message on any of our social channels and one of us would be happy to help you resolve your issues.
Cheers, Amanda.
Horrible Customer Service
You are unable to talk to a person.
Account right has now been down for over 20 hours and no one knows when it will be back up
2023幎8æ31æ¥
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MYOB ããã®åç
Hey Jeff, our online service provider experienced a major outage yesterday which had a large impact on file access. We're continuing to work with our service providers to resolve the issues. Status updates will be posted here: status.myob.com
Services are now coming back online however while they resume, some users may still experience issues accessing their files. We're really sorry about the inconveniences caused and are working hard to have everything restored as soon as possible.
If you do have any further issues, please don't hesitate to reach out to us. You can reach out by sending a private message on any of our social channels and one of us would be happy to help you resolve your issues.
Cheers, Amanda.
Further to MYOBs unhelpful reply to myâŠ
Further to MYOBs generic unhelpful reply to my review I finally managed to find a phone number to make contact and after a one hour wait was able to speak with someone who then emailed me an activation code to reactivate our company file. After this very lengthy process the matter has been rectified.
2023幎8æ29æ¥
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MYOB ããã®åç
Hey there! We're sorry to hear that you're still having troubles confirming your company file.
We do have the confirmation assistant which can be accessed here: https://confirmation.myob.com/confirm.
All you'll need is your Serial Number and Company File Code which can be accessed through your file by clicking on Help > Confirm your Company File.
If you do have any further issues, please don't hesitate to reach out to us. You can reach out by sending a private message on any of our social channels and one of us would be happy to help you resolve this.
Cheers, Amanda.
Excellent Help
I received an excellent help from Shanika. She has been very patient with me as I navigate the system.
I'm an older person and can easily get confused with technology, However, with Shanika's calm demenour and her step-by -step instruction, I managed to fix my issue. I guess, I got lucky to get the right. person.
Thank you.
2023幎8æ17æ¥
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MYOB ããã®åç
Hi Aida
Thanks so much for sharing your experience, and I'm glad to hear the assistance you've received has been prompt and clear! Will pass on your feedback to the relevant team.
Regards, Priya
Customer service is a joke
Been using MYOB since 2009. The biggest problem that I encounter is there non-existent customer service.
You literally wait for hours and end up talking to someone overseas who has very little if any knowledge of the system and always has to refer to their supervisor who usually also can't solve the problem. I have just contacted them regarding duplicating an invoice, been on the line for 1 hour, put on hold and lost the line.
Sick to death of them
John
2023幎8æ17æ¥
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MYOB ããã®åç
Hi John
Thank you for being our long-time customer and taking the time to share your review. We understand the disappointment of not getting the right support could be beyond frustrating and we sincerely apologize for this experience. Whilst we cannot provide support through this site, I have provided a help article relating to duplicating an invoice https://help.myob.com/wiki/display/myob/Duplicating+an+invoice, hoping this answers your query. If not kindly reach out to our social channels via direct message and our team of moderators will be glad to assist you. Additionally, there is MOCA, our virtual assistant which is equipped to handle many support queries. If MOCA can't help, you'll be guided to our other support options, including live chat or on how to submit a support request via My Account (myaccount.myob.com). Appreciate your understanding and we hope to provide a better service in future. Regards, Priya
There has to be a zero star option
There has to be a zero star option.
The migration to online software was set at 1st June, which I could see was going to create problems from the get go - who would do this near EOFY????
The number of problems with software not talking to ATO when submitting reports, payroll and HR integrations has been awful. Now I have had two online chats with Payroll staff who have been rude and ignore the problem, basically saying we canât help you. If it wasnât for my accountant using this program I would have ditched it a long time ago.
You only have to see the insincere responses to these reviews to see how they are NOT LISTENING TO THEIR LONGTIME, LOYAL CUSTOMERS. Most of whom have probably been with MYOB longer than these staffâŠ..
2023幎8æ17æ¥
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MYOB ããã®åç
We are sorry to hear that appropriate support was not provided for your issues after the migration, and thanks for raising this concern with us. At MYOB, we value every customer's feedback and do take these negative reviews seriously, and any impolite interaction with customers will not be tolerated. We'd like to assure you that we'll look in-depth into your interaction and appropriate feedback and actions will be taken for improvements. I'm afraid that we cannot provide solutions on the review sites but would suggest referring to this helpful article https://www.myob.com/au/upgrade which has a detailed FAQ on the migration process. If this wasn't helpful kindly reach out to our social channels via private message and we'll be glad to assist further. We do hope to earn your trust in the future and once again thank you for your continued support. Regards, Priya
Great prompt assistance
I couldn't be happier with the level of assistance I received. Shanika Jayawickrama assisted me from start to finish of my enquiry, she was polite, prompt and resolved my issue happily and made sure I was I happy.
Best customer experience I've had in quite a while. I'm new to myob online and so far I'm liking the transition. No complaints from me.
2023幎8æ15æ¥
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MYOB ããã®åç
Hi Tammy,
Thank you for taking the time to write the review and encouraging words. Glad your support experience was exceptional and certainly the feedback will be delivered to relevant teams. Regards, Priya.
2 hours on line with no result
2 hours on line with no result, complete waste of time.
I have been with MYOB for 30 years and have never experienced such bad support.
Thinking of moving to another platform.
2023幎8æ14æ¥
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MYOB ããã®åç
Hi Anna thanks for being our loyal customer and sharing your feedback. We're sorry to learn that you were on hold with our Phone support department for 2 hours and we understand the frustration. We regret to know the inconvenience and I will pass on the feedback to the relevant team for future improvements. If you still require assistance with the product, please reach out via our social channels and I will personally ensure to get this resolved for you. Appreciate your continued support and hope to offer you better services in the future. Thanks, Priya
Nightmare customer service
Charged twice for my subscription, logged a case and no answer and nightmare trying to talk to anyone and the digital platform is absolutely useless!! I don't have two hours to sit on the phone waiting for an answer! About to go to the ombudsman.
2023幎8æ3æ¥
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MYOB ããã®åç
Hi Jodie thanks for bringing this to our attention, our digital channels are here to provide quicker and more efficient solutions for our customers, and we regret to know this was not delivered to you. We do understand the frustration with incorrect billing and would like to get this resolved as a top priority. Whilst we cannot provide support here, kindly send us your business name/email address via direct message and we'll be glad to get this sorted. Additionally, you can reach us via our social channels and our moderators are here to provide the relevant support. Appreciate your time for sharing your experience and we hope to provide a better service in the future. Regards, Priya
Can I give zero stars
Can I give zero stars? Where to start ---basics -3 times in last week I've waited more than 45 mins for my help call to be answered. Dealt with 4 different agents --they can't solve a relevantly simple problem.
2023幎7æ28æ¥
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MYOB ããã®åç
Hi Paul thank you for sharing us your experience and regret the inconvenience. We're sorry that you had to face long wait times and we would like to get the issue resolved for you. Though we cannot provide support through this site I kindly request you to send us the details of your support query through our social channels or Community Forum ( https://community.myob.com) and We'll look into it as a top priority. Appreciate your patience and understanding. Regards, Priya
Terrible Customer Service
Have been trying to rectify an issue for almost 2 months now. Nobody will talk to you except for a digital platform which is completely useless...
Have been over charged on my account tried to setup new company still nothing working I can't access anything. I've been a customer for 20 years and this is the worst it's been. Time to take business elsewhere I think
2023幎7æ28æ¥
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MYOB ããã®åç
Hi, Nestor thank you for leaving us a review, I can understand getting help via the digital channel is a challenging experience but certainly, we aim to resolve the support concerns. Our digital channels are here to offer quicker support and sorry to hear that we kept you waiting without a resolution. We want to get things resolved for you. Kindly send us the details of your email address or business name via direct message and we'll look into the billing concern or use this link (https://www.myob.com/contact-us) to leave any additional feedback. Appreciate your patience and continued support. Regards, Priya.
Absolutely horrendous support for MYOBâŠ
Absolutely horrendous support for MYOB Business Pro. After 3 different case numbers, they still can't resolve a GST report and GST ledger. contemplating moving to another accounting software.
2023幎7æ20æ¥
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MYOB ããã®åç
Hey Prabhu, thanks for bringing this to our attention and we regret to know that your issue wasnât resolved after lodging 3 different cases. We are committed to providing the required support and are sorry that your issue remained unresolved. We want to address this and get it solved for you. Could you please share the case number or your Business name via private message either here on our social channels and our team of moderators will assist further. Regards, Priya
MYOB Accounting plus no support!!!
MYOB Accounting plus, I can't confirm the company file and all my attempts to contact the support were futile. I spent hours waiting on the phone for someone to answer. This is a fault generated by MYOB and the support is not existent. I received an email with useless advise. Terrible! Just not on! More than a month and not solved!
2023幎6æ14æ¥
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MYOB ããã®åç
Hi Razvan,
I'm sorry to hear you've had a disappointing experience with support - We strive to provide the best experience and want to get this issue sorted for you. If you are using the latest version of the product, please use online confirmation as we no longer offer confirmation by phone, or you can submit a support request via My account(myaccount.myob.com) for our support team to organize a license file. Alternatively, reach out on our Community Forum at https://community.myob.com/ for our team of Moderators to look into further for you.
Thank you for your patience and understanding. Regards, Priya
Is there any alternative company toâŠ
Is there any alternative company to MYOB where they have staff taking care of the clients better. To wait 90 and more minutes for somebody just to come to the phone and answer is not acceptable for any business.
2023幎7æ12æ¥
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MYOB ããã®åç
Hi Jaroslav, thank you for letting us know about your experience, and apologies for the wait times. We are committed to providing the support required for our customers as fast as we could and hence, we are enabling our customers with our digital customer experience offering. The following are some of the other options to contact MYOB. You can submit a support request by lodging a digital case in My Account (myaccount.myob.com) or chat with MOCA our virtual assistant. If MOCA is not able to find you help, you can also reach out to us on live chat. We want to get this right for you. Whilst we don't provide support in this channel, we wanted to help you resolve the concerns you have. Can you please share your email and CID via a direct message so that we can follow up? Thanks, Priya
Ongoing Activation Issues Never Resolved
A few years ago I paid MYOB in Australia almost $500 to buy their software outright before they switched to the much hated subscription model.
For the last few years I have to CONSTANTLY call them and wait 50+ minutes on the phone to get them to send an activation file via email as their automated online activation service does not work.
For ages they told me they will fix it but they never did. Finally today they admitted they will not fix it and I need to buy a subscription otherwise I need to call them everytime I am prompted to re-activate!
Their support agent could not get off the phone quick enough when she realised how upset I was about the whole situation.
What a massive waste of time and money. Do yourself a big favour and do not buy anything from this company.
2023幎6æ28æ¥
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MYOB overcharging!
Terrible service trying to cancel subscription. Multiple calls and emails and they just keep helping themselves to my $ via the direct debit. Hard to recommend when service is so poor.
2023幎6æ23æ¥
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Shanika Jayawickrama was very helpfulâŠ
Shanika Jayawickrama was my consultant and she was of great assistance in changing over two different compny files from basic to standard and standard to Plus as we needed an existing company to provide payroll services
2023幎6æ22æ¥
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