HAVE BEEN A CUSTOMER FOR MORE THAN 8 YEARS. ALL OF A SUDDEN I LOGIN, ALL MY DATA IS NOT ACCESSIBLE. CALLED OVER 20 TIMES, ON HOLD FOR GOD KNOWS HOW LONG. 100 ESCALATIONS, DO NOT EVEN GIVE YOU SOMEON... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
They offer 14 day free trial, but if you want to cancel, you need to call a number "not international, it's in Australia, not sure as it's not specific" and explain why. This most likely will cost yo... もっと見る
this product is very very useless would have given zero stars if was an option usless backup usless billing programers have obviously never been in business never processed payroll never... もっと見る
企業が回答しました
I received an excellent help from Shanika. She has been very patient with me as I navigate the system. I'm an older person and can easily get confused with technology, However, with Shanika'... もっと見る
企業が回答しました
1.6
ひどい
406件のレビュー
ネガティブなレビューの 76％に回答しています
通常48時間以内に回答
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Simple
I have been really impressed with the simplicity of this product so I can get on with running my business
2023年10月13日
自発的なレビュー
MYOB からの回答
Thanks for partnering with MYOB, we're stoked to work with your business!
MYOB has everything I need for my…
MYOB has everything I need for my business! It took me a little bit to get the hang of it but can't live with out it now.
2024年1月25日
自発的なレビュー
MYOB からの回答
Thanks for the review Natasha, we cant live without you either! We are super excited to hear that we have everything your business needs, lets win together!
WHAT COMPLETE RUBBISH
No support, there are duplicate invoice numbers, and inventory management is in shambles.
For years we've endured ongoing issues with this software, with little to no useful support to correct all the bugs. I can't wait to be rid of it.
2024年1月21日
自発的なレビュー
MYOB からの回答
Hey Louise! We're really sorry to hear you have had a poor experience getting support for your invoice and inventory concerns. If you still require support for your software, please send a private message on one of our social media channels or through the Community Forum with your file details and we'll make sure to get it resolved. Cheers, Mike
There is no customer service here
There is no customer service here. They rely on a community forum which is never helpful. You cannot call support, email and chat is a bot. This is by far the worst experience I have had with an accounting product. You cannot get PayPal data into MYOB and every corner of using the software is just another dead end. I now have to spend countless hours again migrating. If you care about your business stay away from MYOB.
2024年1月9日
自発的なレビュー
MYOB からの回答
Hey Brendan! We're really sorry to hear you have had a bad experience getting support. We provide multiple channels for support including voice, livechat, cases, and a virtual assistant. As well as our help library and community forum. We want to provide help in the way that suits all of our customers. If you have any ongoing concerns with your software that you need help with, please send a private message on one of our social media channels or through the Community Forum with your file details and we'll make sure to get it resolved. Cheers, Mike
An absolute dog to use
An absolute dog to use. They made major changes in the second half of 2023 which were not explained and no guidance was given as to how to use it. Support is non existent. Don't go near it use Xero instead.
2024年1月9日
自発的なレビュー
MYOB からの回答
Hi Brian, sorry to hear that you felt unsupported through the change last year. We have a great variety of support options available through our community forum, help articles and support team. I would recommend starting at myob.com/support. I hope that you are able to find what you need and stay with us! Cheers, Mike
MYOB Absolute rubbish
Absolute rubbish, app is terrible and customer support is even worse.
If you try to cancel your subscription it takes them forever and you still have to pay while you wait.
Xero is far better for small business owners, offers more and easier to use.
2024年1月9日
自発的なレビュー
MYOB からの回答
Hey Robert! We're really sorry to hear you have had a bad experience with the app and support. Our utmost priority is always to address your concerns promptly and effectively. Our current turnaround time for cancellations is less than 3 days, if you would like me to investigate your situation further, please send a private message on one of our social media channels or through the Community Forum with the relevant case number or file details and we'll make sure to get to the bottom of it. Cheers, Mike
NO SUPPORT EVER
We have been an Accountright user for 3 years. We have hundreds of duplicated bank transactions in our file and have been trying to get a call back since the 21/11. We cannot operate the file. There is no Australian support for the product and it is all based in the Phillipines, they cannot put you through to anyone. Their bank feeds department never replies despite 7 replies saying they will contact you in 2 to 3 days. Dont buy this product.
2023年12月18日
自発的なレビュー
MYOB からの回答
Hey there! We're really sorry to hear about the difficulties you've encountered while seeking support. Our utmost priority is always to address your concerns promptly and effectively.
To facilitate faster resolution, we offer a range of digital support options such as Live Chat, Help Articles, and an active Community Forum. Whilst we are unable to provide direct support in this particular channel, we recommend you to please reach out to us by sending a private message on one of our social media channels or through the Community Forum with the relevant case number or file details and we'll make sure to get to the bottom of it. Cheers, Amanda.
The lady who assisted me over the phone…
The lady who assisted me over the phone Andrea D. was very nice and helpful. Helped me to achieved my expectation even outside her duties.
2023年11月9日
自発的なレビュー
MYOB からの回答
Hey Wei! Thanks so much for taking the time to share your experience. We'll make sure to forward your feedback to Andrea! Cheers, Amanda.
Crappy software / crappy customer service
I’ve been a customer of MYOB for several years. I am constantly disappointed with the product bugs and poor service. The only reason I have persevered with this crappy software is because I would need to spend many hours migrating my business information over to another software. I have recently experienced a problem and requested a help phonecall .. I received an email one week later asking me to describe the problem in an email .. my experience is they only offer help by email now which is far too slow and unhelpful. I have finally had enough of this rubbish and will be transitioning my business to another software at the end of this financial year.
Update : I note that MYOB responded to my above feedback within an hour of me posting it -amazing!- several days faster than their real response to a real customer issue. Also note the MYOB response seems to have been written by AI just like their useless “live chat bot” and basically apologises and acknowledges that they don’t offer real customer support anymore when we need it ! Run a mile from this company they are more worried about maximising profit rather than good product or customer experience
2023年11月9日
自発的なレビュー
MYOB からの回答
Hey Anthony. We're really sorry to hear about the difficulties you have encountered while seeking support. Our utmost priority is always to address your concerns promptly and effectively.
To facilitate faster resolution, we offer a range of digital support options such as Live Chat, Help Articles, and an active Community Forum. Whilst we are unable to provide direct support in this particular channel, we recommend you to please reach out to us by sending a private message on one of our social media channels or through the Community Forum with the relevant case number, and we'll make sure to get to the bottom of it. Cheers, Amanda.
Finally I was helped by good lady
Finally I was helped by good lady, she knew what she was talking about and understood my concerns
2023年11月20日
自発的なレビュー
MYOB からの回答
Hey Parmila! We're glad to hear your concerns were addressed and resolved. Appreciate you taking the time to share your experience! Cheers, Amanda.
I Cant give you a MINUS SCORE WHAT A…
I Cant give you a MINUS SCORE WHAT A SHAME!!
AFTER 1 month of trying to get an account right plus account repaired I still can not use it. It should also be noted that this error was caused by a staff member at MYOB doing the wrong thing. I have an email trail a mile long, I replied to an email with a support request 01509099, The full email trail is below it. The same person replied to me as below. WHAT AN ABSOLUTE JOKE!
New comment from MYOB support
Subject: Activate a file - Update to MYOB support request 01509099
Hi ,
Thanks for your support request #01509099.
I hope this email finds you well. I'm sorry to hear that you are unable to confirm your file with the steps we have provided.
To assist further and for the verification of the account, please provide the following information:
1. Your full name and email address associated with the account
2. Account or Business name
3. Serial number or Client ID
4. Company File ID of the file you want to confirm
5. Build number
To find company file ID and Build number, please open the File, then go to Help tab, and select About MYOB AccountRight.
When we have this information, we'll be able to help you out.
We hope to hear from you soon.
Kind regards,
2023年11月8日
自発的なレビュー
MYOB からの回答
Hey Clifford. We're sorry to hear about your troubles trying to confirm your company file. Regarding the case number mentioned, I've reached out to the relevant agent to request that they follow up and ensure you're able to confirm and gain access to your files.
I'd like to take this time to say sorry and apologise for the amount of time you've had to spend to get this issue resolved. I will be raising your feedback through to the relevant team so that we can improve accordingly and prevent any further situations like this.
If you have any further questions, please reach out by sending a private message on any of our social channels and one of us will be able to take it forwards from there!
Cheers, Amanda.
I pay $49 a month for this useless app
I pay $49 a month for this useless app. The invoices i send to customers don't even show the invoice, just a red/green line at the top of the invoice. Among other issues. DO NOT use MYOB!!!
2023年10月26日
自発的なレビュー
MYOB からの回答
Hey Alex,
Thank you for taking the time to share your experience. With respect to your feedback, can you please provide us further details through a private message through any of our social channels or the Community Forum. I'd like to escalate your feedback to the relevant teams so that we can get to the bottom of it for you. Cheers, Amanda.
Myob increasing payments without notice…
Myob increasing payments without notice and then demanding payment - holding files to ransom!!!
2023年10月24日
自発的なレビュー
MYOB からの回答
Hey Jo. We sincerely apologise for any confusion caused. For clarity, we do not hold files for ransom. However, it is our policy to restrict access to files if accounts fall into arrears due to non-payment. Your subscription details can be found at myaccount.myob.com. Instructions to navigate the page are listed here: https://help.myob.com/wiki/display/ar/Your+MYOB+subscription+and+payment+details
Cheers, Amanda.
Terrible service
I am a bookkeeper so use a number of different software to facilitate clients accounts.
I had a new client come onboard that had an MYOB file that he let laps in May 2023 so only 4 months ago. We needed to get information from this file and have been told they only hold the file for 60 days and you can not access it even as a read only file.
No other company do this. They have said that its the agreement my client signed up to as he started on a trial but he held that subscription for 18mths and was paying $53 for this subscription.
No other software company do this. I can usually access read only files at least.
I will no longer recommend any of my clients to MYOB and will be recommending any that I have that are using it to consider moving elsewhere.
2023年10月9日
自発的なレビュー
MYOB からの回答
Hey Kylie,
Thank you for taking the time to provide your feedback. The details regarding cancelling your MYOB subscription can be found on this link here: https://help.myob.com/wiki/display/myob/Cancelling+your+MYOB+subscription#expand-CanIresubscribeaftercancellingmysubscription
With respect to your feedback, can you please provide us further details through a private message through any of our social channels or the Community Forum? I'd like to escalate your feedback to the relevant teams and we'll make sure to get to the bottom of it for you and see if I can assist you with this.
Cheers, Amanda.
NO CUSTOMER SERVICE NOW
NO CUSTOMER SERVICE NOW
I have been using MYOB for 20 + years. You used to have a customer service phone number answered by a local team. Now you are referred to online help, which when it is a technical issue is next to useless. I am seriously considering other options as I am spending literally hours on hold trying to get resolve.
2023年9月26日
自発的なレビュー
MYOB からの回答
Hey Therese!
Thank you for being a loyal MYOB client over the last 20 years. We're really sorry to hear about the difficulties you have encountered while seeking support. Our utmost priority is always to address your concerns promptly and effectively. I'll make sure your feedback is escalated through to the relevant teams so that we can improve our processes accordingly. To facilitate faster resolution, we offer a range of digital support options such as Live Chat, Help Articles, and an active Community Forum where you can find support. Whilst we are unable to provide direct support in this particular channel, we recommend you to please raise the issue with our Live Chat team or in the Community Forum, and we'll make sure to get to the bottom of it!
Cheers, Amanda.
Avoid this company... They aren't good.
Was with them for over 10 years. They sent an email requesting further documents (know your customer) which i missed so they cancelled my merchant services. Turns out there are better options anyway.
2023年9月25日
自発的なレビュー
MYOB からの回答
Hey David! Thank you for being a loyal MYOB client over the last 10 years. We're sorry to see you transition away from MYOB.
If there are any specific instances where you felt that you didn't get adequate support, I'd like to know the details. I will make sure your feedback is escalated through to the relevant teams and included in future conversations so that we can improve our processes accordingly. If there is anything else I can assist you with, please feel free to send me a direct message through any of our social channels or the community forum.
Cheers, Amanda.
Poor functionality, rescued by Shanika
Very confusing and convulated platform with poor functionality. Not intuitive to use. Experiencing several technical errors and issues that are fiddly to have resolved.
Shanika on the other hand has been excellent at addressing many of the issues and always got back to me or followed up in a timely manner.
2023年9月25日
自発的なレビュー
MYOB からの回答
Hey Kat! Thank you for taking the time to share your thoughts! We'll pass your feedback onto Shanika! We also appreciate you sharing your thoughts about the product. We're sorry that you experienced several technical errors. We'd like to understand this so that we can pass on your feedback to the relevant team. Can you please provide us with further details along with your Client ID via a Direct Message to us either through our Social channels or the Community Forum? We'll look into this and help you resolve your issues. Cheers, Amanda.
NO SUPPORT
After using MYOB AccountRight for 20 years we are very disappointed at the poor support and have changed to another software.
Couldn't be happier now after the transition.
2023年8月11日
自発的なレビュー
MYOB からの回答
Hey Steven! Thank you for being a loyal MYOB client over the last 20 years. We're really sorry to hear about your struggles trying to get some support. We're also sorry to see you transition away from MYOB.
If there are any specific instances where you felt that you didn't get adequate support, I'd like to know the details. I will make sure your feedback is escalated through to the relevant teams and included in future conversations so that we can improve our processes accordingly. If there is anything else I can assist you with, please feel free to send me a direct message through any of our social channels or the community forum.
Cheers, Amanda.
Avoid at all cost
Incorrect calculation on STP
Employee Timesheet function not available on Payroll Only subscription (despite being advertised as such)
Payroll needs lots of manual interaction (e.g. typing in the hours again even if the timesheet are already filled in)
Setup functions are very unclear
2023年9月15日
自発的なレビュー
MYOB からの回答
Hey Marco,
Thank you for taking the time to provide some feedback in terms of using our product. I'll make
sure your feedback is included in future conversations by passing it to the relevant team so that we can improve accordingly.
We have more information about setting up your payroll on this link here: https://help.myob.com/wiki/display/myob/Setting+up+payroll
To provide you with the best possible support, I recommend reaching out to our Live Chat support team or sending us a private message on our social channels and we'll make sure to get to the bottom of it for you!
Cheers, Amanda.
MYOB support is the worst I have…
MYOB support is the worst I have encountered. Months down the track and I’m still receiving generic messaging and no real resolution. Frustrating!
2023年9月14日
自発的なレビュー
MYOB からの回答
Hey there!
We're really sorry to hear about the difficulties you have encountered while seeking support. Our utmost priority is to address your concerns promptly and effectively.
Rest assured, we'll make sure your feedback is escalated through to the relevant teams so that we can improve our processes accordingly. To facilitate faster resolution, we offer a range of digital support options such as Live Chat, Help Articles, and an active Community Forum where you can find support.
Whilst we are unable to provide direct support in this particular channel, we recommend you to please raise the issue with our Live Chat team or in the Community Forum, and we'll make sure to get to the bottom of it!
Cheers, Amanda.
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