Reckon レビュー 2,380

Reckon からの回答

2026年5月5日

Great to hear our technical support team were able to help out and thank you so much for sharing your feedback & review Jeannine!

Reckon からの回答

2026年5月5日

Thanks so much for sharing your feedback Kevin, we really appreciate it!

Cheers!

Reckon からの回答

2026年5月5日

Thank you for your review!

Reckon からの回答

2026年5月5日

Thanks for taking the time to share your feedback Josh.

We’d like to clarify how Reckon Accounts Personal works in this regard. Access to the software, including the ability to open, view, and export your data is tied to an active subscription. This has always been the case and is outlined in our product information and terms for the Reckon Personal range. At this time, a read-only mode is not available in the Personal range software.

That said, you absolutely do retain ownership of your data. Renewing your subscription will restore full access to your existing file, allowing you to view or export your records at any time.

We understand this setup may not suit everyone, and we genuinely appreciate your feedback.

Reckon からの回答

2026年5月5日

Hi there
Thanks for your patience while we worked on addressing this issue. I'm happy to advise the cashflow forecast error in the Reckon Personal v31 software has been fixed and you'll find details of this on our Community here -https://community.reckon.com/discussion/8102411

If you have any questions, feel free to add a comment the Community and we'll do our best to assist.

Cheers!

Reckon からの回答

2026年1月28日

Great to hear the team were able to help out Lorraine! Thanks so much for taking the time to share your feedback 🙂

Reckon からの回答

2026年1月30日

Hi Tina
Reckon software is built specifically for Australian businesses and supports Australian GST and tax reporting requirements. The tax codes you’re seeing aren’t US-specific, but are designed to cater for a wide range of Australian business scenarios and compliance needs. We appreciate that, for some users, this can feel confusing or overly complex when you’re just looking for a simple “GST” or “No GST” option.

We’d genuinely value a bit more insight into which tax codes caused the confusion and what you were trying to achieve at the time. That feedback would help us understand where the experience didn’t meet expectations and where we can improve clarity or onboarding. If you’d be open to it, we’d also be happy to arrange a quick chat with our product team to walk through the setup and gather your feedback directly.

We’re sorry we didn’t have the chance to support you during the trial, and we appreciate you taking the time to share your experience.
If you'd be open to a chat, please feel free to shoot us an email at community@reckon.com and we'll set up a call

Cheers!

Reckon からの回答

2026年1月27日

Awesome to hear the team were able to assist to resolve a complex issue and thank you so much for sharing your feedback David!

Reckon からの回答

2026年1月27日

Excellent to hear! Thank you for taking the time to share your feedback Peter.

Reckon からの回答

2026年1月27日

We’ve already responded to this review in 2024, however we want to clarify a few points for anyone reading.

At no point has Reckon engaged in “extortion.” Reckon Accounts Plus transitioned from a perpetual licence to a subscription model as part of a clearly communicated product lifecycle change. This shift was necessary to support ongoing compatibility with modern operating systems, security requirements, and continued product maintenance and compliance. Activation of legacy perpetual licences was retired in line with those policies.

While we understand that this change was frustrating for some long-term customers, it was not targeted, arbitrary, or designed to force users into outcomes unfairly. Subscription pricing and licensing terms have always been transparent and optional, with customers free to choose whether to continue using supported versions of the software.

We also cannot support, endorse, or comment on the use of third-party tools to bypass software activation, as this falls outside our licence terms and supported use of the product.

We genuinely value the many years you used Reckon software and regret that the licensing transition did not meet your expectations. Our team remains available to discuss supported options should you wish to engage with us directly.