MYOB レビュー 406

The representative that looked after me was excellent, she was professional and easy to follow and had my case in hand of helping me with migrating of an existing MYOB account to another.
A tremendous help as there had been a few glitches prior to her picking up my case

Absolute useless support, terrible API functionality & scummy cancellation tactics.

MYOB has some of the worst support I’ve dealt with. Response times are terrible, issues rarely get resolved properly, and you’re bounced around without anyone taking ownership.

The API functionality is extremely limited for a product at this price point, basic things you’d expect to automate are either impossible or half-baked, which makes it painful to integrate with modern tools.

On top of that, the cancellation process is downright scummy. You’re forced to call to cancel, then sit on hold for 20+ minutes just to get out. No simple online cancellation, clearly by design.

Would not recommend if you value your time, decent support, or proper automation.

I found MYOB to be intuitive and easy to use. The platform itself works well and is user-friendly for day-to-day accounting tasks.

However, the cancellation process is extremely frustrating. My subscription was quickly and easily created online, yet I was informed I must call to cancel. This creates an unnecessary barrier to cancellation and is inconsistent with the way the service was set up. After cancellation via phone, I then had to log a support ticket to request a refund. Absolute joke!

A product that is simple to sign up for should be just as simple to cancel and request a refund. While the software is good, the cancellation process significantly detracts from the overall experience.

The software is ok - I was a light user your mileage may vary. Cancellation experience is terrible, clicking the cancellation button opens a dialogue window asking you to call - only open mon-friday 9am-5pm competitiors allow online cancellation as with most SaaS products - they claim it is for security reasons whn clearly just a retention tactic. Attempted to cancel on Friday expecting it to be an online experience mindful that my billing period fell due on Sunday unfortunately this happened after 5pm Melbourne time so was unable to complete. Called first thing Monday morning was on hold for 10m plus before getting a call back option, call back came explained i wanted to cancel was transferred to collections informed i had to pay the outstanding monthly invoice that had fallen due on Sunday, i argued that i wanted this month refunding given circumstances was told it had to be paid i agreed but said i would like to escalate this was told not possible and to ask cancellations. The chap said he could transfer me to cancellations would i be happy with a 10 minute wait was transferred held for approx 7minutes and phone line went dead so have to jump on the hampster wheel again. Given this process is purely a desperate attempt to retain customers through lower price offers at cancellation (this was admitted as much by the person in collections) i would never use this company again. Use Xero better produxt online 24/7 cancellation.

Have been a MYOB user for many years using different packages, I'm now using Essentials which morphed into Business, I am unable to post a credit not matter which way I try. MYOB has admitted there is a software problem. I'm still being charged for a program I cant use to complete transaction allocations and now I've been sent a email stating fees are going up. I've spent days trying to reconcile accounts and the offshore help team have no clue. Wouldn't recommend MYOB to my clients.

Tech support, appalling. Hours on the phone to be put on hold, spoken to, put on hold - again and again

Apparent "experts" can't guide to the basics (setting up proforma greeting). Don't get me started on the rest of lacking support.

Paul should be embarrassed running a sub par system whereby online support recommend an accountant - to 3 qualified accountants.

Embarrassing

Trying to cancel a MYOB subscription is near impossible. Originally canceles via their website but that faiped upon more charges being made we contacted MYOB which after a long wait on hold to speak to someone we were then made to frel like we were liars and told they would investigate only to be told via email no cancellation was recieved and they would only recognise the cacellation being madd from that date on contact meaning we will be charged again. Try to call again to confirm all accounts cancelled only be on hold for ovwr 40 minutes. Atrocious customer service and not the best on the market thats fir sure, obviously just trying to get as money as they can for their crappy software. Use another service if you can we had to use it due to our accountant unfortunately.

set up a trial. Wouldn't access anything. 6 different places to log in an nowhere could i set up the bookkeeping or link bank accounts. Also didn't even set up my business as yet but it allocated me some crap company called FLOWERS INCORPORATED. WTF. What a joke. Back to Xero.

Reasonable software, disgusting customer service. You pick a product they overcharge you and even when you have a screenshot of the original offer they make all excuses under the sun not to honor it. I have so far had 7 different excuses but NONE OF THEM ARE SUFFICIENT yet im still out of pocket. If they don't sort in next week I'll be canceling and going with Xero
Update... have already emailed suggested email, heard nothing, nothing solved.

Pathetic customer service, they make it unbelievably hard to cancel their subscription.
I told them that the company ceased to exist in November and abn was cancelled.
They removed/or hidden button from their website to cancel the subscription.
they keep invoicing and calling and asking to pay invoices for the ABN that does not exist, the lady on the phone who mumbled her name needs some training to understand these basics and complete a simple request to cancel without wasting time and offering to transfer around.

PLEASE AVOID THIS PROVIDER AT ALL COST!
Their product mediocre at best, and NOTE that they catch customers by an auto-renewing clause in their contracts. If you don't give notice at the exact correct time, you're tied in for another 12 months.

Also, anything queried with them takes 4-6 weeks for a response. Worst company ever to deal with!

so hard to cancel the subscription, i am a new customers, i went to their website, picked the solo / cheap option to start with , filled all the details including my card info and activate the sub , next step was to download the app , when i clicked on to that option its showed this app is not available in your country NZ. then why you let me buy your subscription if that service is not available in my country.

then i want to cancel the subscription it won't let you do it from your account settings. saying contact the helpline. total waste of time and money.its Christmas here most likely helpline will be close for few days if i forgot to contact them they will charge me again

I agree with the last few reviews. Coincidently I also had to switch to Xero due to my accountant using this software and not MYOB. I used MYOB for almost a year and it wasn’t too bad, but the moment you try to cancel they will continue to bill you even if you don’t use the service. You also cannot cancel yourself you need a MYOB team member to cancel and then they don’t cancel immediately, instead they cancel it at the end of the month so that they can charge you a further month that you don’t use their service software. Please avoid this company and listen to the reviews. I’ll take this up with AFCA to get refunded and resolved as multiple attempts to resolve through their incompetent billing team is just automated responses.

Buyer beware I am not using your software and you are still charging for the next 12 months even though I stopped using your product and contacted your help desk without a response before the due date. Please send a refund of the credit card and cancel my subscription this has not happened after multiple reach out to your team. I have emailed multiple times and you have not responded to me . Contact me and confirm the refund thank you. Update 20/12/25 I am still waiting on the refund and a confirmation call or email. Will remove review once refunded as it is unethical to take funds 1 year in advance. Buyer beware there are much better options. edit 13/1/6 Finally got a refund.

Let's talk about the elephant in the room:

CANCELLATION

This is where you will see MYOB's absolutely predatory and manipulative tactics at play. There is an option to cancel your account online - but it's universally known that nobody can actually use it. Instead it informs you that you must PHONE to cancel. For any online service, signed up for online, working online, most consumer law dictates that there is an expectation that a person - the account holder - be able to action a cancellation online.

MYOB meet this expectation. They simply make it impossible to use, and very much deliberately so. The 'phone call' is purportedly to see if there is any way the company can 'better help meet your business goals' but in addition to ensure that account holders can be guided through backing up their account data.

This backup option is generally hidden deep beneath the cracks of their portals.. Indiana Jones might have some luck finding the backup feature. McGyver maybe... Rambo?

The call is a RETENTION call. It's a lot cheaper to keep a customer on board than it is to onboard a new one. Retention is often more important than sales.

So look forward to being placed on hold for an extraordinary amount of time. Have your details handy, and generally prepare this answer for at least a few of the questions asked "I'm aware that this is a retention process. My reason for cancelling is this: I want to cancel my account". Don't be rude. Their call centre staff are pleasant and it's not their fault.

But yeah nah yeah nah... nah hey. I won't be dancing with MYOB anytime in the next thousand years. Treat your customers with contempt - Trust Pilot keeps a light shining on the scummy truth.

I have been using MYOB for a few years now and find it easy to use and the price is very competitive.

Terrible system. Every time I call to get help, I spent one hour being transferred to people that cannot help, it is frustrating, a waste of time. Useless system, it makes errors linking transactions just because teh amount is similar and when you try to get help to finx the system errors, you are made to wait very ling to get help. I am currently (literally) on the phone for 50 minutes, having been transferred three times and still not being helped

Update: Emailed the address listed in their response and still haven't heard anything. Seems to be just for show on review websites.

Update 1/12: Still no response from any emails or phone calls / callback requests. I have now received an automatic email informing me my account will again be debited this month. I JUST WANT TO CANCEL MY SUBSCRIPTION.

Update 1/12: I spent 40m on hold and finally got through to someone, it took a long time to get the cancellation processed, with a lot of resistance and redirection to the emails I received about calling the number to cancel. Finally it was done and a refund request raised, and when trying to clarify what happens from here to ensure I don't get debited on 8/12 as per the email I received today, I was spoken over and told to wait. I asked not to be spoken over and the staff member hung up on me. What pathetic service. MYOB this is disgusting and regardless of whether your products work or serve the purpose or not, this is enough to discourage ANYONE from engaging with you as a company.

I have been trying for weeks to cancel my MYOB subscription, and the experience has been incredibly poor.

Despite multiple written requests asking for my subscription to be cancelled — and for my account not to be charged again — MYOB has continued to debit my account with no acknowledgment of my concerns.

What makes this even more frustrating is that every response I received from MYOB was clearly a copied-and-pasted message telling me to “call the cancellation number.” Not once did anyone acknowledge that I had already called multiple times, waited on hold, requested callbacks that never came, and still couldn’t reach a real person. There was absolutely no recognition of the situation I was in or the support I clearly needed.

My first attempt to call involved a 25-minute wait before requesting a callback that never arrived — even after 90 minutes. The second attempt was a 45-minute wait before another missed callback. I explained all of this in writing, yet the repeated replies made it obvious that nobody actually read my emails.

Requiring customers to call to cancel a subscription is unreasonable when the phone support system doesn’t function, and continuing to charge my account despite my explicit written requests not to is unacceptable.

I am extremely disappointed by the lack of communication, accountability, and basic customer service. I hope that leaving this review finally prompts a real response and resolution.

I got MYOB just to test it out for my business and honestly I REGRET it so much. The product is NOTHING SPECIAL and there are better options but here’s the REAL PROBLEM. Trying to cancel is IMPOSSIBLE!!! Their website CLAIMS you can cancel online or by contacting support, but guess what? When you actually log in, there is NO CANCEL BUTTON, no link, NOTHING. I clicked EVERYWHERE and wasted so much time. Then they force you to CALL SUPPORT, so I tried that, and literally NO ONE ANSWERS. Just a stupid automated message saying nobody is free. No queue. No callback. Just NOTHING. Are you kidding me??? This is a COMPLETE JOKE.

I even emailed them, attached screenshots, EXPLAINED EVERYTHING and… SILENCE. At this point it 100% feels like a SCAM. They just want to TRAP YOU and KEEP CHARGING your card forever. The amount of wasted time and stress is unbelievable!!! If you value your money, your sanity, or even just basic honesty, DO NOT USE MYOB. The customer “support” is NONEXISTENT and they make it IMPOSSIBLE to leave. Unbelievable in 2025!!! If I could give ZERO STARS I would. DO NOT fall for it like I did.

They make it impossible for you to cancel. They don't allow you to cancel online, and when you try to call, they put you on hold forever. I've tried calling multiple times and each time on hold for 30+mins, and had to go to meetings so had to hang up...

I was trying the free trial, decided i'm not ready yet as we're still hiring.. and was planning to reactivate my subscription when ready... After this horrible experience, i'll be looking elsewhere..