MYOB レビュー 406

Scammers! They will only allow you to cancel if you call and stay on hold for ages (they know most won’t bother!) and after cancelling - they continue to charge you! Not just the next month as per their “policy” - but every month until you complain, because they only put a temporary cancel on it, and after you check, they revert it back. I’m mind blown. After I cancelled again - they took more money out! How are they allowed to do this?? They ask all sorts of personal questions about your business hoping to stop you cancelling, they call to demand you log in to show you features of the software, and won’t let you decline even though you’re busy and not near a computer. I’m a qualified bookkeeper who was taught to use this software in Uni and I cannot express this enough - stay away from Myob!

Update 2/12/2025

Well, I was hoping to report back with a positive update, but true to form I've been let down yet again by MYOB support!
I'm not sure what country their support team is based in, but I suspect it's the Philippines (not that I have a problem with that, if the performance is there I don't care where they are based) and I further suspect that they are paid on a KPI basis, but without the 'Performance' aspect, based more on number of contacts with the customer.

After going around and around in circles with their so-called support, it became glaringly obvious that these people knew next to nothing about the software they were attempting to fix, and seemingly worked from a 'play book' of common issues that affected their newer software.
So, ultimately they were completely lost with legacy software. Not that it stopped them from messing me around for days on end.

I even asked them if I could send my company file to run the tool/script (that I know they have) over it to fix the problems, but was ignored.

In the end I gave up on them and will not bother contacting them again as it is a total waste of time!

If anyone is wondering, I ended up finding a company that has nothing to do with MYOB and from the first contact they understood the issues and had the tools to solve them.
Yes, we had to pay a moderate fee (nothing in the big picture) to have our issues sorted, by people that know what they are doing.

Why MYOB can't do this themselves is one of life's great mysteries!

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Another day another complete waste of time trying to get support from MYOB!
Having an issue upgrading to the new version of AccountRight SE from AccountRight Enterprise v19.8 (which is being forced upon customers by MYOB) and spent over 2 hours on the phone getting transferred to one department after another, all of which were incorrect and could not assist.

I'd say it was unbelievable, but sadly it isn't - this is exactly what I expected would happen and why I delayed trying to contact their 'support'.

So now I'm in the situation of being forced to upgrade to a new version of MYOB, but their software won't let me due to what I believe is a relatively minor issue, now I have no idea what to do...

After a couple of attempts to change ownership details, still no success. Furthermore no contact to resolve the transfer accept auto mated email to acknowledge receipt of request.

It's the best of a bad bunch. The help and training available for folks that ONLY want in for BAS and no bells or whistles is a but poor. A cut down version like the phones that they have for geriatrics and tiny children would be great.

I love it that I tailor it to suit my needs. Just a small home based business that just needs the basics, and that is all I have to pay for.

We are now 2.5weeks into requesting help with an issue with the system and it still hasn't been resolved. Still waiting to hear back from someone from the Specialised technical team

The system is easy to use and reliable.
The only thing I would like to make easier is to remove the “ Shipping Address” from the standard invoice.
Many invoices I issue don’t require a delivery of the items invoiced.

An employee changed his email address so to get his wage statement. I changed his email address in his information details and found the appropriate wage statements and pushed send. Did this twice and he did not receive them by email both times, yes I pushed save both times and the new email address stayed where it was. So then I had to find the statement's again which they seemed to not want to be found. Then download them into a PDF and then go into outlook and make an email to the employee with the wage statement's attached. All this over a 3 hour period texting each other to see if the emails went through, and all this after working on site all day. Not happy Jan!! Will this happen for the next pay, employee not getting emails after I have pushed send?

Zero support, malfunctioning or misconfigured settings, payments being double counted
I’ll be getting off as soon as I can

I have tried numerous times to link my bank account details in the accounts portal for the direct debit payment. I am frustrated that this keeps failing and then I get an overdue notice. Several attempts to have this rectified have failed. I should not have to keep taking to someone for something that should just work from the portal for a basic task.

Myob in the browser is great and the price is what made me switch from xero.
05/11/2025 - The invoice app on Android is like an afterthought, trying to do a new invoice it regularly won't fetch the contacts, with an "oops something went wrong". The only way to make it work is uninstall, then reinstall and login etc. which is a pain as I am on multiple clients/properties most days and want to invoice while I'm out working, not when I get home on the laptop. The 255 character limit in the description is a pain too.
The Capture app has started crashing this week too, it takes a photo of the receipt, then crashes and doesn't send.
I would love to use the invoice app on the go, but have given up on it due to the above.

Myob software has been putting unknown bills into our purchase account for months now,
Myob don't seem to care to fix it or investigate,
talk about fraudulent security concerns!

STAY AWAY FROM MYOB

System keeps dropping out lately. I thought it was my internet connection but Xero, WhatsApp and email are all okay.
VERY annoying.

The person who took my call understood my query and was able to assist promptly.

lately I'm not happy, I felt bullied into upgrading for invoicing when we don't even use MYOB for banking due to scammers!!we don't want our bank details in our account.
I kept ignoring it until I felt I felt I must get this or i won't be able to invoice customers anymore, we were thinking about not using myob anymore, but I wasted over an hour to phone MYOB to make sure they were not going to do anything if I didn't upgrade.

For a small business owner with limited time and accounting ability, this system is brilliant. Great how my accountant can also login and check.