myown2hands.co レビュー 

128
•
TrustScore 5段階評価の4.5

4.3

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5つ星のうち4の評価

If you like crafting and learning new skills, this is definitely for you. I love the way you can learn basketry at your own pace, by video, but I have three minor issues. The first is that the video a... もっと見る

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5つ星のうち5の評価

So satisfying to make something useful!! I had an issue accessing the course links but this was easily and quickly sorted out when I made contact for assistance. I've made the shopping basket and... もっと見る

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5つ星のうち5の評価

Thoroughly enjoyed learning basket making skills. The materials are ample and good guidance on preparation is give alongside the tutorial videos online. With their special 2 for 1 kit offer I can as a... もっと見る

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5つ星のうち4の評価

The video tutorials are wonderful, calm and clear. Lovely collection of projects to choose from for beginners and up - it was a first for me and I have made some lovely gifts, namely the bird house,... もっと見る

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企業情報


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4.3

優良

TrustScore 5段階評価の4.5

128件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.3

すべてのレビュー

(128)

過去12か月のレビュー数: 54件

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5つ星のうち1の評価

I would never use this company again

I would never use this company again - haven't received the materials. Website and kits looked great, so I ordered a kit that cost over £90. Waited a week and when I hadn't received anything I emailed..got a reply from Patrick saying it would be dispatched that day and should be with me next day. Nothing arrived so I emailed asking for confirmation it was dispatched...since then Patrick has ghosted me and not responded to my follow-up emails. Since ordering I've read the trustpilot reviews and it seems he does this a lot. Feels like a scam.

2024年12月9日
自発的なレビュー
myown2hands.co ロゴ

myown2hands.co からの回答

Hi David

I'm so sorry to hear that your order has not arrived. I'm not sure why it has gone missing yes but please could you send me your order number so i can issue you with a refund?

Very unfortunately, last week my wife was involved in a hit and run motorbike accident that left her with a broken shoulder and hand.

Thankfully she is alive but she is badly hurt and the accident has made our busiest time of year even more challenging. (We have many hundreds of orders to fulfil and also have a 9 month old son at home!)

We have hired new staff and have been working pretty much 24 hours a day to get caught up, which we have now done
But as a result we have not been able to be as fast on email as we normally are. I can only apologise for this.
Please let me know what your order number is as now we are caught up i want to make sure you get your items in time for xmas.

v best Wishes
Patrick

5つ星のうち1の評価

No delivery and no communications

I ordered and paid for a gift, and since then there have been no updates, no responses to my emails, no telephone number and no delivery. Do not order from this company.

2024年12月10日
自発的なレビュー
myown2hands.co ロゴ

myown2hands.co からの回答

Hi Tracy
I'm so so sorry your item was a bit late. I can see on the system it has now been received.

Very unfortunately, last week my wife was involved in a hit and run motorbike accident that left her with a broken shoulder and hand.

Thankfully she is alive but she is badly hurt and the accident has made our busiest time of year even more challenging. (We have many hundreds of orders to fulfil and also have a 9 month old son at home!)

We have hired new staff and have been working 24 hours a day to get caught up, but as a result we have not been able to be as fast on email as we normally are. I can only apologise for this.

v best Wishes
Patrick

5つ星のうち5の評価

Great customer service!

I ordered a basket kit, but sadly the order wasn’t delivered, or was pinched from the doorstep 🥲🥲 (deliver co’s photo only showed the doorstep!)
I contacted the company and they replaced my order!!

Thanks so much!!!!

I’ve done a couple other of their kits and they are fab😁 looking forward to trying this one.

2024年11月19日
自発的なレビュー
5つ星のうち5の評価

Ordered a willow basket making course…

Ordered a willow basket making course and kit for my wedding anniversary (9 years is willow apparently 🤷🏻‍♂️) After a couple of days I received an email stating the items were sold out and would I like a refund or to wait which is normal. Unfortunately the wait would have put the delivery a week past my anniversary. Which any married man that’s missed multiple previous anniversaries knows… this ain’t an excuse that they’ll believe!
After letting them know my own 2 hands sent out a spoon whittling course so my wife had something to open on the day and then followed up by sending the willow basket when it was in stock.
Incredible customer service way more than expected and hugely appreciated and really pulled me out of the sh**
Thanks guys
Tim

2024年9月12日
自発的なレビュー
myown2hands.co ロゴ

myown2hands.co からの回答

HI Tim
Thanks so much for this kind review and I'm so glad we were able to help!! v best wishes
Patrick

5つ星のうち5の評価

Love my Shopping Basket…

I highly recommend the shopping basket course!!! Top quality materials, excellent video instruction and good customer service. I can’t believe I’ve made it! I’m looking into doing other courses and will definitely keep these in mind as we get closer to the Christmas season.

2024年8月21日
自発的なレビュー
5つ星のうち5の評価

I loved my course and kit

I loved my course and kit. I made the oval basket and found it such an amazing experience - so therapeutic and enjoyable. The video course was really instructive and easy to follow and the kit provided everything I needed. Molly is super. I will definitely be making another one. T

2024年8月17日
自発的なレビュー
5つ星のうち1の評価

Item not received

Ordered and paid on 4th August, have received nothing, there is no shipping information and after several emails that have gone unanswered, I doubt I'll be receiving the item + 'free gift's. Very disappointing when you're trying to encourage small businesses, but get no communication or interaction past taking your money.
Would not recommend

2024年8月4日
自発的なレビュー
5つ星のうち1の評価

Placed order on 4th August

Placed order on 4th August, received shipment email same day. It’s now 13th August and the tracking website still saying the same thing. No telephone number to complain so have used the website contact and also emailed and still heard nothing. I’m so disappointed.

2024年8月4日
自発的なレビュー
5つ星のうち4の評価

Lovely product, good customer service, slightly delayed delivery

I really love heritage crafts and have wanted to try basket weaving for years, so was so pleased to find this company. You gain access to the videos straight away and these are very nicely filmed with great explanations.

However, the materials did take a while to arrive. After 9 days, the willow had not been despatched. But the owner (Patrick) was extremely responsive to my emails and explained that due to the bad whether this spring and summer, the willow drying process was taking their local farm longer than expected. Another package was despatched but never scanned by the courier (I suspect the courier may be an issue). However, on the third attempt, all equipment arrived and I am happy to get started. I was even given free access to any course of my choice to make up for the delayed delivery, which I very much appreciated!

I can't fault the quality of the course and great responsiveness of the owner. It's definitely worth supporting a small business and keeping heritage crafts going!

2024年6月20日
自発的なレビュー
5つ星のうち5の評価

Immediate access to the online course but not the materials

Updating my review from 3> 5 stars

So my initial experience wasn't extremely positive, due to their advertisement (considering willow delivery takes time, their initial advertisement was a bit misleading, and I saw a lot of people were commenting the same)

I ended up loving the course and bought 3 courses over the last several months.

Their course is easy to follow and it comes with what you need - you will do better if you have certain things (vodkin etc) but they'll tell you alternatives so you can start with just their kits.

---

Initial review with 3 stars

I bought a willow basket weaving course.
I got access to the online course immediately but the material hasn't come yet although it's been 4 days- they haven't shipped it yet. The website has 2 days shipping claim but I still haven't got notification whatsoever.

I hope they'll send the materials soon

2024年7月29日
自発的なレビュー
myown2hands.co ロゴ

myown2hands.co からの回答

Hello Kiko, we really appreciate you taking the time to update your review. And we are so pleased you are enjoying our courses! Thank you

5つ星のうち2の評価

Non responsive

I ordered the shopping basket kit with free tension tray kit. I'm not sure I have all the items and I have to pay for the tension tray kit?! Have tied emailing the company via various routes for a few days bit have had mo response. The video I do have access to however looks excellent.

2024年6月7日
自発的なレビュー
5つ星のうち5の評価

Great present idea

Such a cool and original idea. I gave my nephew a spoon whittling kit for his birthday and he was over the moon. The set had everything he needed, customer support has been great and he's loved doing it - a great present! I'm looking forward to trying some myself now.

2023年7月4日
自発的なレビュー
5つ星のうち5の評価

Perfect group gift idea

What a beaut and special idea - I decided to gift the beginners crochet kit to my mother and sister as well as getting it for myself so I could do it together with them. We've always wanted to try so started small and went for the 0-6 months (- 2 balls ) t make some cardigans for our newborn nephew( grandson) . Aside from anything else it is great to see such quality from the tutorials and video in general. Definitely recommend!

2024年2月4日
自発的なレビュー
5つ星のうち5の評価

Thought it was great

Thought it was great, Chose the shopping basket kit and wasn’t disappointed, the kit is good but what’s special is the lessons from the craftspeople. Thrilled I’ve made a shopping basket, never thought I would be able to.

2024年1月6日
自発的なレビュー
5つ星のうち5の評価

All made good at great speed.

Well, to be open and honest, when my other half opened what should have been a large wicker basket making kit and half the bits were missing I was somewhat peeved, however, they made good their mistake and some more. A 100% complete new kit was sent overnight so I was forgiven!!

2023年12月28日
自発的なレビュー
5つ星のうち1の評価

Over half missing.

I ordered a a large basket kit for my better half for Christmas, a large black plastic bag arrived (nearly 6 feet long and 1ft 6 inch diameter), it was supposed to contain all the bits to start plus a free starter kit and video. What was inside the packet was just some willow sticks, no leater handles, no soaking bag, no free kit and if you wanted to learn how to do the freek kit, it cost another £75.00. What a let-down. Not happy.

2023年12月25日
自発的なレビュー
5つ星のうち5の評価

I really worried this was a scam…

I really worried this was a scam website when I couldn't find a review on here...but I was so relieved!
The video for the Willow Weaving course arrived by email the day after I placed the order and the willow to make the items arrived just 2 days later (in the week before Xmas too!). I am thrilled and can't wait to start playing and creating with the willow

2023年12月20日
自発的なレビュー

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