Very nice experience with this support. It's a very nice human communication, understanding and responding. Not some very bad AI :S And this support even human level has been very very good and supp... ãã£ãšèŠã
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I signed up for a trial for less than $9.99 to test the program. The next thing I knew, I was billed $49 for what I assumed must be an annual subscription. A month later, I received another $49 billi... ãã£ãšèŠã
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I am blown away by the quick response I received from Caroline. I was shown kindness and compassion with the issue l was having with my account. I was very impressed with Caroline's support in making... ãã£ãšèŠã
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I didnât know why I was paying $70 a month for what I thought was a onetime life purchase. It turned out I had 2 accounts. One I was paying monthly for. Itâs a shame the app didnât realize earlier how... ãã£ãšèŠã
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Caring for plants doesnât have to be complicatedâthatâs why we created PlantIn. Itâs more than just an app; itâs your go-to helper for keeping plants happy and healthy. Whether youâre a beginner or a seasoned plant parent, PlantIn has tools to make plant care simple and fun. You can identify plants instantly, set up custom care schedules, and even get expert advice when your plants need a little extra love. Weâre here to make your plant journey stress-free. Visit myplantin.com or download the app to explore everything PlantIn has to offer. Need help with watering? Want to know why your leaves are turning yellow? Weâve got you covered with easy-to-follow tips and advice. We also love hearing from youâevery PlantIn app review helps us grow. Got suggestions or even complaints? Donât hold back! Your reviews and ideas help us make PlantIn better for everyone. At PlantIn, our goal is simple: to help your plants thrive while making plant care easy and enjoyable for you. Download the app today and discover how fun and stress-free growing happy, healthy plants can be! ð±
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Florinis 7, Greg Tower, 1065, Nicosia, ãããã¹
- trust@myplantin.com
- myplantin.com
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I had problems with few plants andâŠ
I had problems with few plants and there was no answer from Plantin, it was written that everything is ok, but it was not. At the first glance i liked it, but it has no sense if it does not work properly. And it us quite expensive for what you got.
2026幎1æ10æ¥
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PlantIn app ããã®åç
Dear Milko,
Weâre really sorry to hear about your experience and the frustration this caused.
We understand how disappointing it is when the app indicates everything is fine while your plants are clearly having issues. Thatâs not the experience we want you to have. We also appreciate your honest feedback regarding the value and pricing.
Please reach out to us directly at trust@myplantin.com
with details about the plants in question (photos, plant type, and the email linked to your account), and our team will carefully review everything for you. We want to make sure your concerns are properly addressed.
Thank you for bringing this to our attention â weâre committed to resolving this as quickly as possible.
Best regards,
PlantIn Team ð±
Kylie from customer service respondedâŠ
Kylie from customer service responded quickly and resolved my concerns.
2026幎2æ13æ¥
èªçºçãªã¬ãã¥ãŒ
PlantIn app ããã®åç
Thank you so much for your kind feedback, Terri! ð±
Weâre delighted to hear that Kylie was able to respond quickly and resolve your concerns. Providing fast, caring support is very important to our team. Happy growing, and weâre always here if you need anything! ð¿
PlantIn Team ð±
I got a response very quick andâŠ
I got a response very quick and received a refund right away.
2026幎2æ12æ¥
èªçºçãªã¬ãã¥ãŒ
PlantIn app ããã®åç
Thank you for your feedback, Tina! ð±
Weâre really glad to hear that our team responded quickly and processed your refund without delay. Providing fast and supportive assistance is always our priority. Wishing you all the best and happy growing!
PlantIn Team ð±
Well they did give me a refund afterâŠ
Well they did give me a refund after contacted them by email a couple of times.
2026幎2æ12æ¥
èªçºçãªã¬ãã¥ãŒ
PlantIn app ããã®åç
Thank you for sharing your experience with us, Yolanda! ð±
Weâre glad to hear that your refund was successfully processed after you reached out. We truly appreciate your patience and taking the time to follow up with us.
If you ever decide to give PlantIn another try, weâll be here to help. Wishing you all the best on your plant care journey! ð¿
PlantIn Team ð±
Easy to use app
Easy to use app. Love the scanning your plant option and the notification reminders to care for the plant. Customer service was quick and friendly
2026幎2æ12æ¥
èªçºçãªã¬ãã¥ãŒ
PlantIn app ããã®åç
Thank you so much for your kind words! ð¿
Weâre thrilled to hear that youâre enjoying the easy-to-use app, especially the plant scanning feature and care reminders. Itâs wonderful to know our customer service team was quick and friendly as well- thatâs always our goal!
Your support truly means a lot to us!
PlantIn Team ð¿
PlantIn app ããã®åç
Thank you so much for your kind words, Sonya! ð±
Weâre truly happy to hear you felt treated with courtesyâthatâs always our goal. Your appreciation means a lot to us!
PlantIn Team ð±
Fué buena pero realmenteâŠ
Fué buena pero realmente por tiempo mio y prestaciónes sugeridas, no pude seguir la Aplicación y debà cancelarla! El problema es q deberian dejar probar ni q fuera 24h y luego suscribirte si quieres y no q te suscriban ellos de forma automática y tener que reclamar el abono! No es respetuosoâŠ.
2026幎2æ9æ¥
èªçºçãªã¬ãã¥ãŒ
PlantIn app ããã®åç
Thank you for sharing your honest feedback with us, Pilar. ð±
Weâre glad to hear your experience was good overall, but we completely understand your concerns about the subscription process.
Thank you again for taking the time to share your thoughtsâit truly helps us grow.
PlantIn Team ð±
I UNDERSTAND THAT THE DEBIT WAS AâŠ
I UNDERSTAND THAT THE DEBIT WAS A MISTAKE.
THANKS A LOT!
2026幎2æ10æ¥
èªçºçãªã¬ãã¥ãŒ
PlantIn app ããã®åç
Thank you so much for your understanding and for sharing this with us! ð±
We truly appreciate your recognizing that the debit was a mistake. Weâre always here to sort things out quickly and make sure everything is handled properly.
Your kindness means a lot to our teamâthank you again!
PlantIn Team ð±
Lost trust
I found the joining free trial quite deceptive. A month changed to 3 days before full charge.
Refund promised quickly though. Fingers crossed.
2026幎2æ3æ¥
èªçºçãªã¬ãã¥ãŒ
PlantIn app ããã®åç
Thank you for sharing your concerns, Lynne. ð±
Weâre truly sorry to hear that the trial experience felt confusing or deceptiveâthatâs never our intention. Our sales screen contains all information about trial period terms and a list of payments. In addition, any charges can be applied only after confirmation from the customer's side.
Weâre glad a refund has been arranged, and you can rest assured it is being processed as promised. If you have any additional questions or concerns, weâre here to help.
Thank you for giving us the opportunity to address this.
PlantIn Team ð±
You took care of my concern promptly
You took care of my concern promptly
Thank you
S Ann H
2026幎2æ9æ¥
èªçºçãªã¬ãã¥ãŒ
PlantIn app ããã®åç
Thank you so much for the lovely feedback, Sherry!
Weâre happy to hear we could take care of your concern promptly. Your support means a lot to usâthanks for sharing your experience!
Your PlantIn Team
Quick to respond.
Quick to respond.
Had options for me that were awesome.
2026幎2æ9æ¥
èªçºçãªã¬ãã¥ãŒ
PlantIn app ããã®åç
Thank you so much for the lovely feedback, Tina!
Weâre thrilled to hear that we could respond quickly and that you loved the options we provided. Your support truly motivates our team to keep delivering awesome experiences. Thanks for sharing your experience!
PlantIn Team
Never had such quick and productiveâŠ
Never had such quick and productive response before in my life. You rock!
2026幎2æ8æ¥
èªçºçãªã¬ãã¥ãŒ
PlantIn app ããã®åç
Thank you so much for the amazing feedback, Kate! ð±âš
Weâre thrilled to hear that you had such a quick and productive experience with our supportâyour kind words truly made our day! If you ever need help again, weâll be right here. Happy growing with PlantIn!
PlantIn Team ð±
The customer service was exceptionalâŠ
The customer service was exceptional and addressed my concerns expeditiously and provided resolution promptly.
2026幎2æ7æ¥
èªçºçãªã¬ãã¥ãŒ
PlantIn app ããã®åç
Thank you so much for the wonderful feedback! ð±
Weâre delighted to hear that our customer service addressed your concerns quickly and provided a prompt resolution. Our team truly strives to make every interaction smooth and supportive. If you ever need help again, weâll be right here for you. Happy growing with PlantIn!
PlantIn Team ð±
Was awesome answered and completedâŠ
Was awesome answered and completed request in timely manner!
2026幎2æ6æ¥
èªçºçãªã¬ãã¥ãŒ
PlantIn app ããã®åç
Thank you so much for the great feedback, Melissa! ð±
Weâre really happy to hear that your request was handled quickly and smoothly. Our team always aims to provide timely and helpful support. If you ever need assistance again, weâre here for you. Happy growing with PlantIn!
PlantIn Team ð±
Well I haven't used it much,so I cannotâŠ
Well I haven't used it much,so I cannot answer honestly at this time but soon I hope to be able to use and then explain how I feel.
2026幎2æ7æ¥
èªçºçãªã¬ãã¥ãŒ
PlantIn app ããã®åç
Thank you for sharing your thoughts with us, Bettye! ð±
Thatâs completely understandable, and weâre glad youâre planning to explore the app more when youâre ready. Take your time getting familiar with PlantIn, and we hope it becomes a helpful companion in your plant care journey. Happy growing!
PlantIn Team ð±
Great customer service!
Kyle was very friendly and responded immediately to my request. Great customer service!
2026幎2æ6æ¥
èªçºçãªã¬ãã¥ãŒ
PlantIn app ããã®åç
Thank you so much for your kind words, Lynn! ð±
Weâre thrilled to hear that Kyle was friendly and quick to respond to your request. Weâll be sure to share your feedback with him - it will definitely make his day. Providing great customer service is always our goal, and weâre glad you had such a positive experience.
PlantIn Team ð±
La risposta Ú stata soddisfacente eâŠ
La risposta Ú stata soddisfacente e veloce
2026幎2æ6æ¥
èªçºçãªã¬ãã¥ãŒ
PlantIn app ããã®åç
Thank you for your feedback, Alba! ð±
Weâre glad to hear that our response was quick and satisfactory. Providing fast and helpful support is very important to us.
If you ever need assistance with your plants, weâre always here to help. Happy growing!
PlantIn Team ð±
They Listen and Accomodate!
They do their best to accommodate their customers. I truly appreciate that.
2026幎2æ6æ¥
èªçºçãªã¬ãã¥ãŒ
PlantIn app ããã®åç
Thank you so much for your kind words, Shannon! ð±
We truly appreciate you noticing our efforts to support and accommodate our customers. Knowing that you felt cared for means a lot to our team.
If you ever need help or have questions about your plants, weâre always here for you. Happy growing with PlantIn!
PlantIn Team ð±
I accidentally signed up for PlantInâŠ
I accidentally signed up for PlantIn when my account was good until the middle of March. I contacted you support group and they made my day by cancelling the accidental sign up and provided me with a lifetime access for free. This was above my expectations and greatly appreciated. Thank you very much
2026幎2æ4æ¥
èªçºçãªã¬ãã¥ãŒ
PlantIn app ããã®åç
Wow, thank you so much for sharing this! ð±
Weâre truly happy to hear that our support team could turn an accidental signup into a positive experience for you. Going above and beyond for our users is something we genuinely care about, and your kind words mean a lot to us. Weâre glad everything was resolved smoothly and that youâre enjoying lifetime access.
If you ever need anything, weâre always here for you - happy growing! ð¿
PlantIn Team
I lost track of the 3 day trial timeâŠ
I lost track of the 3 day trial time and asked for a refund based on on the fact I really did not need this subscription⊠and was sent a very nice e mail saying OK no problem.ð
2026幎2æ6æ¥
èªçºçãªã¬ãã¥ãŒ
PlantIn app ããã®åç
Thank you so much for sharing your experience with us, Jackie!ð±
Weâre really glad to hear our team could help and make the refund process easy and stress-free for you. Things happen, and we always want to be understanding and supportive in situations like this. Your kind words truly mean a lot to us.
If you ever decide to come back, weâll be happy to welcome you again!
PlantIn Team ð±
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