It only took 2 emails to clear up the confusion of a free trial costing $9.99 & the app not what I was looking for. A refund is on the way & I appreciate the quick response from the customer service t... もっと見る
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Very nice experience with this support. It's a very nice human communication, understanding and responding. Not some very bad AI :S And this support even human level has been very very good and supp... もっと見る
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great app! it's very convenient to monitor plants and track when and how to care for them. also understand what's missing from the plant or what I'm doing wrong.
企業が回答しました
I am blown away by the quick response I received from Caroline. I was shown kindness and compassion with the issue l was having with my account. I was very impressed with Caroline's support in making... もっと見る
企業が回答しました
企業情報
当該企業による記述
Caring for plants doesn’t have to be complicated—that’s why we created PlantIn. It’s more than just an app; it’s your go-to helper for keeping plants happy and healthy. Whether you’re a beginner or a seasoned plant parent, PlantIn has tools to make plant care simple and fun. You can identify plants instantly, set up custom care schedules, and even get expert advice when your plants need a little extra love. We’re here to make your plant journey stress-free. Visit myplantin.com or download the app to explore everything PlantIn has to offer. Need help with watering? Want to know why your leaves are turning yellow? We’ve got you covered with easy-to-follow tips and advice. We also love hearing from you—every PlantIn app review helps us grow. Got suggestions or even complaints? Don’t hold back! Your reviews and ideas help us make PlantIn better for everyone. At PlantIn, our goal is simple: to help your plants thrive while making plant care easy and enjoyable for you. Download the app today and discover how fun and stress-free growing happy, healthy plants can be! 🌱
連絡先
Florinis 7, Greg Tower, 1065, Nicosia, キプロス
- trust@myplantin.com
- myplantin.com
4.3
優良
463件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Great Experience
I contacted customer service and they were lightning fast and very easy to work with!
2026年1月28日
自発的なレビュー
PlantIn app からの回答
That’s fantastic to hear- thank you so much for sharing this!
We’re thrilled that our customer service team was incredibly quick and effortless to collaborate with. Providing swift and seamless support is very important to us, and it means a lot to know you had a great experience.
If you ever have questions or need assistance in the future, we’re always here to help!🌱💚
PlantIn Team
PlantIn app からの回答
Dear Dave,
Thank you for sharing your thoughts!
We’re glad to hear it was good enough for the circumstances.
We’re always here to help make things better whenever you need us. Don’t hesitate to reach out anytime!
PlantIn Team
It takes a real professional to listen…
It takes a real professional to listen to your concerns and address them head-on. I love their Customer Service. Attentive. Effective. Professional.
2026年1月26日
自発的なレビュー
PlantIn app からの回答
Hi there,
Thank you so much for your wonderful feedback! 🌟
We’re thrilled to hear our team’s attentive, effective, and professional customer service made such a positive impression. Listening and addressing your concerns is what we’re here for!
Always happy to help whenever you need us.
PlantIn Team
PlantIn app からの回答
That’s great to hear - thank you!
We’re really glad we could process your refund quickly and without any hassle. Our goal is always to make things smooth and stress-free.
If you ever decide to come back, we’d be happy to have you again. Thanks for sharing your experience! 🌱💚
PlantIn Team
PlantIn app からの回答
Hello Murff,
We’re really sorry for the frustration this caused!
We understand how upsetting unexpected charges can be, and we’re here to help make this right. Please don’t worry - our support team can assist with canceling your subscription and reviewing the charge for you.
To do so, we kindly ask that you contact us directly at trust@myplantin.com with all relevant details, including the email addresses involved and any transaction references.
We appreciate you bringing this to our attention and are committed to assisting you in resolving it as quickly as possible.
Best regards,
PlantIn Team🌱
Excellent customer support
One thing I can certainly say about the customer service that I received from the Plantin app customer service representative is that she was really professional and amicable. She listened to my concerns, and I am very satisfied with my outcome.
2026年1月6日
自発的なレビュー
PlantIn app からの回答
Wow, thank you so much for sharing this! 🌱
We’re truly happy to hear that our customer service representative made you feel heard and supported. Providing professional, friendly, and caring assistance is very important to us, so your words mean a lot!
PlantIn Team 🌱
I ordered the trial subscription
I ordered the trial subscription . I canceled it after 2 days . They took money out of my bank account 2 times already for the trial subscription and for a premium subscription. A total of $40.00 and continue to ignore my request for a refund . It’s been almost a month and I’ve heard nothing from them and no refund . I would not recommend this app to anyone .
2026年1月8日
自発的なレビュー
PlantIn app からの回答
Dear Connie,
Thank you for sharing your experience. We’re truly sorry for the frustration and inconvenience caused by the charges and the delay in resolving your refund request - we understand how upsetting this must feel.
This is not the experience we want for our users. We take billing and refund concerns very seriously, and we’d like to investigate your case as soon as possible. Please contact us directly at trust@myplantin.com with the email address used for your account, payment details, and any transaction references so our team can review the situation and work toward a resolution.
We sincerely apologize for the stress this has caused and appreciate you bringing it to our attention. Our goal is to ensure fairness, transparency, and proper support, and we hope to make this right.
PlantIn Team 🌱
I tried the Plantin app and decided it…
I tried the Plantin app and decided it wasn't for me. When I asked to cancel Plantin was very helpful no stress. It was canceled right away and refunded. I appreciate the way things were handled .
2026年1月14日
自発的なレビュー
PlantIn app からの回答
Thanks for sharing your experience with us! 🌱
We’re glad to hear that canceling was easy, stress-free, and handled right away - along with your refund. Making sure things are smooth and respectful, even when someone decides not to continue, is really important to us.
We appreciate your kind words and the chance you gave PlantIn. If you ever come back, we’ll be happy to welcome you!
Growing together,
Your PlantIn Family 💚
When I submitted my question they…
When I submitted my question they responded right away.
2026年1月19日
自発的なレビュー
PlantIn app からの回答
Aww, thank you so much for your kind words! 🌟
We’re really happy to hear that our team responded to your question right away. We love being here to help whenever you need us!
If you ever have more questions or need assistance, just give us a shout. Wishing you all the best!
PlantIn Team 🌱
Client support
I had purchased the subscription by mistake and couldn’t manage to cancel it. Customer service responded very quickly and cancelled the subscription on my behalf. Very professional, thank you.
2026年1月19日
自発的なレビュー
PlantIn app からの回答
Thanks for the 5 stars, Chiara! 🌿
We’re really happy to hear our customer service team was quick to help and made canceling your subscription easy. We’ll be sure to pass along your thanks—it means a lot to us!
If you ever need anything else, we’re always here for you. Wishing you all the best!
PlantIn Team 🌱
I asked them for a refund that was a…
I asked for a refund, it was a mistake. I never subscribed to the product, it was a accident and they gave it right back. easy and simple...
2026年1月18日
自発的なレビュー
PlantIn app からの回答
Dear Crystal,
Thank you for taking the time to share your experience with us.
We’re glad to hear that when you reached out about the mistaken charge, our team was able to quickly review your request and issue the refund without any complications. Providing fair, prompt, and understanding support is very important to us, and we’re happy we could resolve this for you smoothly.
We truly appreciate your feedback and your trust, and we’re always here if you need any assistance in the future.
Warm regards,
Plantin Team 🌱
Ich bedanke mich sehr
Ich bedanke mich sehr, dass Sie sich meinem Problem angenommen haben und es umgesetzt haben. Das zeigt Seriosität und ich werde Sie auf jeden Fall weiterempfehlen. Vielen lieben Dank, Patricia Nipps
2026年1月19日
自発的なレビュー
PlantIn app からの回答
Dear Patricia,
Thank you so much for your thoughtful and generous message.
We truly appreciate you taking the time to share your experience. It means a lot to hear that our team was able to take ownership of your concern and resolve it professionally. Providing reliable, attentive support is something we take great pride in, and your kind words affirm that commitment.
We’re especially grateful for your willingness to recommend us—there’s no higher compliment. Please know that we’re always here should you need assistance again in the future.
Warm regards,
The Team 🌱
It didn’t work for my coins
It didn’t work for my coins , they where not recognized. But the support was helpful and kind , thank you very much.
2025年12月26日
自発的なレビュー
PlantIn app からの回答
Dear Claudi,
Thank you for taking the time to share your experience with us.
We’re sorry to hear that your coins were not recognized as expected, and we understand how frustrating that can be. While we regret the inconvenience this caused, we’re glad to know that our support team was able to assist you in a helpful and kind manner.
Your feedback is truly appreciated, as it helps us identify areas where we can continue to improve and ensure smoother functionality for all users. Please rest assured that we take matters like this seriously and are always working to enhance the reliability of our service.
If you have any further questions or need additional assistance, our team is always here to help.
Warm regards,
PlantIn Team 🌿
PlantIn app からの回答
Dear Ramona,
Thank you so much for taking the time to share your kind feedback.
We’re delighted to hear that you found our team polite and courteous—those values are at the heart of how we strive to support our users every day. Your words mean a great deal to us and truly motivate our team to keep delivering a positive, respectful experience.
We’re grateful for your trust and are always here if you need anything in the future.
Warm regards,
The Team 🌱
PlantIn app からの回答
Aww, thank you so much for your kind words, Judy! 🌱
We’re really happy to hear that Margaret made the cancellation process easy for you. We’ll be sure to pass along your thanks to her - it will truly make her day.
If you ever decide to return or need help with your plants in the future, we’ll be right here. Wishing you all the best!
PlantIn Team 🌱
Customer service was ok
Customer service was ok, considering the holidays...not great. The apps stink!
2025年12月30日
自発的なレビュー
PlantIn app からの回答
Dear Bobbe,
Thank you for sharing your honest feedback with us.
We’re sorry to hear that your experience with the app did not meet your expectations and that our customer service fell short during the holiday period. While response times can occasionally be impacted during peak times, we understand how important timely and effective support is, and we regret any disappointment this caused.
Your comments about the app are especially valuable to us. Feedback like yours helps us identify where improvements are needed, and we take it seriously as we continue working to enhance both functionality and overall user experience.
We truly appreciate you taking the time to share your thoughts. If there’s anything further you’d like to discuss or if we can assist you in any way, please don’t hesitate to reach out at support@plantin.xyz.
Kind regards,
PlantIn Team 🌿
I think you are fine just not for me…
I think you are fine just not for me right now.Thank you for refund I do need it.
2026年1月17日
自発的なレビュー
PlantIn app からの回答
Thank you for your honest and kind message, Marilyn 🌱
We completely understand that PlantIn may not be the right fit for you right now, and we’re glad we could process your refund when you needed it. There are no hard feelings at all - your comfort always comes first.
If things change in the future, we’ll be here and happy to help. Take care and wishing you all the best! 🌿
Best regards,
PlantIn Team
There was no back and forth about it
There was no back and forth about it. I had mistakenly subscribed and I didn't have to go argue about being on a fixed income or anything. I would definitely go back and subscribe when I can afford to because of the ease of reaching the company and kindness they showed in not arguing and just giving me a full refund and canceling it for me. It can be so hard these days too get out of this electronic whirlpool.
2026年1月13日
自発的なレビュー
PlantIn app からの回答
That truly means a lot to us, Mireiile—thank you for taking the time to share this.
We’re really glad we could make the process simple and respectful for you. No one should feel stressed or pressured when reaching out for help, especially when it comes to subscriptions and finances. We completely understand how overwhelming the digital world can feel, and it was important to us to handle your request with kindness and without unnecessary back-and-forth.
We’d be happy to welcome you back anytime, whenever it feels right for you. Until then, please know we appreciate your trust and your thoughtful words—they genuinely encourage our team 💚
PlantIn Team
I received a polite and reassuring…
I received a polite and reassuring written email reply . All of my concerns were fully resolved with the refund I requested and cancellation of my subscription.
2026年1月13日
自発的なレビュー
PlantIn app からの回答
That’s wonderful to hear—thank you so much for sharing this, Magra!
We’re really glad our team could address all of your concerns and ensure everything was resolved just as you requested. Providing polite, reassuring, and effective support is very important to us, and it means a lot to know you felt taken care of.
If you ever have questions or need assistance in the future, we’re always here to help 🌱💚
PlantIn Team
They got back with me before I was…
They got back with me before I was charged again!
2026年1月12日
自発的なレビュー
PlantIn app からの回答
That's awesome to hear, Holli!
Thank you so much for sharing this experience! We’re really glad we were able to get back to you before another charge and help at the right time.
We’re happy our support team could assist you, and we’d love to welcome you back anytime. Wishing you all the best, and thank you for the kind words! 🌱💚
PlantIn Team
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