My virtual Mastercard is being declined everywhere I try to use it. When I tried to check the card details I got the following error: Err-4012: We apologize. We have identified an error on our side. P... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My prepaid card from myprepaidcenter is activated but consistently declined (including for example at Amazon). The purchase attempts have been well within the card balance. I see that there seem to... もっと見る
企業が回答しました
I was given 4 of this gift cards from my employer as bonuses. I tried to use them several times online (as you have to pay $3 per card to have them converted to actual physical cards) to say they wer... もっと見る
企業が回答しました
This card is a promotional item through my company for redeeming rewards. I've had the card almost a year and its been fine for the most part. But recently I noticed some charges from Temu that I didn... もっと見る
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企業情報
当該企業による記述
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
連絡先
1.3
ひどい
1124件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I would give this company a negative…
I would give this company a negative star.
Definitely set up to not pay you. A balance on their website but a zero balance when I try to process through Amazon. Wonder if someone is hacking in to just pay who they want.
Customer service half hour holds. No resolution of any issues.
This is how many sites pay so they do not have to release funds. How is this legal? Where does the money go we cannot obtain?
This is what begets a debt driven, dollar devaluing, inflationary country.
What do you want me to change? I have a "gift card" that does not work. Do not have hours to waste my time on the phone or trying to solve a problem I did not create.
I guess go back to how things were done about 5 years ago. When things worked. I am not the only one complaining. It is your problem. Fix it! No more wasting time!
2026年6月14日
自発的なレビュー
My Prepaid Center からの回答
Dear Evelyn,
We have read your review and understand your concerns regarding the balance discrepancy between our website and your attempted Amazon transaction, as well as the frustration with wait times and the lack of resolution you experienced. We know how important it is for funds to be accessible and for transactions to process correctly, and we want to clarify that prepaid cards can sometimes encounter compatibility limitations with certain merchants, including Amazon, due to billing address requirements or authorization processes. We also want to assure you that funds are never selectively withheld, and situations like this can typically be explained and reviewed with the right details. We encourage you to reach out to us directly so we can investigate your card activity further and work toward a proper resolution.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/18/2026:**
Hello Evelyn, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Impossible to use funds
Just like so many of the reviews here, I received a physical visa gift card in the amount of $300. Activated it on the website and tried to use it on Amazon for the full balance -- declined. Tried again for $50 and it worked once but not in the subsequent attempts (using various different amounts). As reported, it's simply impossible to reach any person, no email address for customer service and the phone has an automated system with no option to reach a person/ report an issue, etc, it's just an endless loop repeating the available balance.
This is super frustrating.
2026年6月15日
自発的なレビュー
My Prepaid Center からの回答
Dear Marcelo,
We have read your review and understand how frustrating it must be to experience inconsistent transaction approvals after activating your $300 Visa gift card, especially when initial attempts partially worked and others were declined. We also recognize your concern about the difficulty reaching a live support representative and the limitations you encountered with the automated phone system. Please know that your experience is not what we aim to provide, and we would like to investigate this further for you. To proceed, we kindly ask that you check for an email from noreply.notifications@trustpilot.com, as we have requested additional details there to securely review your case and assist you directly.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/17/2026:**
Hello Marcelo, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Card expired but funds don’t expire
Card expired but funds don’t expire. Website and number on the card are there’s but they “don’t service” it. Illegal to not honor funds after expiration
2026年6月14日
自発的なレビュー
My Prepaid Center からの回答
Dear Michael,
We have read your review and understand your concern regarding the card expiration and the remaining funds, as well as the difficulty you experienced when attempting to use the contact details provided. We know how frustrating this situation must feel, especially when you expect continued access to your balance, and we take these matters seriously. To properly review your case and clarify what may have occurred, we kindly ask that you check your email, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com, as we have reached out to securely gather your information. Once we receive your details, we will investigate further and work with you to provide the appropriate assistance.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/18/2026:**
Hello Michael, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Their quality has dropped even worse than I could have imagined
The credit card that I made from the Facebook settlement will not be accepted on Amazon to buy an Amazon eGift card, which is the only way to get a proper full balance clear from prepaid cards.
After back and forth with their support, I received a plastic card that STILL DOES NOT WORK.
2026年6月10日
自発的なレビュー
My Prepaid Center からの回答
Dear Patryk,
We are sorry to read your review and understand your frustration regarding the virtual card from the Facebook settlement not being accepted on Amazon, especially when you were expecting to use it to fully clear the balance. We know how important it is for your card to work smoothly across merchants, and we would like the opportunity to review what may be causing this issue and provide guidance. Please check your inbox (and spam/junk folder) for an email from noreply.notifications@trustpilot.com, as we have reached out to securely gather the necessary information to further assist you. We appreciate you bringing this to our attention and look forward to helping resolve it.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/15/2026:**
Hello Patryk, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Card gets declined - no support options to talk to anybody
I had a card for a small amount - and it keeps getting declined.
There was only a phone number for lost cards 844-340-1929- I called it twice and was on the phone for ten minutes total going in circles with the bot while it just regurgitated the information that was already on the website - there was no way to talk to anybody or send a support email. The only option is a physical address to mail correspondence. I guess its so difficult so that people get discouraged from trying to use it.
2026年6月10日
自発的なレビュー
My Prepaid Center からの回答
Dear Nick,
We have read your review and understand your frustration with your card being declined and the difficulty you experienced when trying to reach support through the phone system. We recognize how discouraging it can be to feel limited to automated options and not have a clear way to connect with a representative or receive assistance, especially when you are trying to use your funds. Please know that we want to help get this resolved for you as quickly as possible. Kindly check your email, including spam or junk folders, for a message from noreply.notifications@trustpilot.com, as we have reached out to request additional details needed to locate your account and assist further.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/14/2026:**
Hello Nick, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Contacted them multiple times about how…
Contacted them multiple times about how the card kept getting declined and they kept telling me a bunch of stuff about how I wasn’t using it correctly or at the right place, well out of curiosities I checked the balance of the card, turns out it wasn’t working because there was no money on the card, they sent me a used card with the proxy number 6039530422431016416, this is insane
2026年6月8日
自発的なレビュー
My Prepaid Center からの回答
Dear Celeste,
We have read your review and understand how concerning it must have been to experience repeated declines and then find a zero balance when you expected available funds, as well as your concern about the card details you mentioned. We know how important it is for your card to function correctly and for the balance to be accurate, and we sincerely regret the frustration this situation has caused. We are already working on your case based on your previous review, and we kindly ask that you check your email for an update from us, as our team is actively investigating this matter and will continue assisting you until it is resolved.
Warm regards,
Josh R.
Myprepaidcenter.com
AWFUL!
AWFUL!! I USED THIS TO TRANSFER MONEY TO MY BANK, SUDDENLY IT STOPS WORKING, PLUS I CAN'T USE THIS ANYWHERE NOW, SO IT'S JUST A USELESS CARD. AWFUL WEBSITE, AWFUL SERVICE, NEVER USING THIS AGAIN!! SCREW OFF
2026年5月10日
自発的なレビュー
My Prepaid Center からの回答
Hi there,
We’re sorry to hear about your experience and understand how frustrating it must be to have issues transferring your funds and using your card. We would like to help get this resolved as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to request additional details needed to assist you further. Once we receive your information, our team will investigate and work towards a solution for you.
Regards,
Maurice V.
Myprepaidcenter.com
Company of Shit & Lies!!!
I have been trying to use my card for days now and everytime I sign in the keep making me put the card # in and when I do they always say :Err-4002: Sorry, we can't activate that card. Please try again. If you have already activated your card and created a profile, please log in to view your balance, or if you have received a virtual card, go back to the email you received after the card activation and use the link provided. good thing it was for only 20.00 or I would be on them like flies on shit, so keep your 20.00!!!
2026年6月3日
自発的なレビュー
My Prepaid Center からの回答
Hello Brenda,
We’re really sorry to hear about your experience and understand how frustrating this must be, especially when you’re unable to activate your card. We would truly like the opportunity to help you get this resolved as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to securely gather your information and assist you further. Once we receive your details, we’ll work with you to address the error and ensure your card can be used properly.
Regards,
Maurice V.
Myprepaidcenter.com
won't let you activate physical card
won't let you activate physical card if try to call customer service won't even recognize the card and it is automated so you can't even get a real person to help. worst way to send a gift card from using another company's products ever seen. avoid like the plaque its worthless remove that star it's not worth 1
2026年5月30日
自発的なレビュー
My Prepaid Center からの回答
Dear William,
We’re sorry to hear about your experience and understand how frustrating it must be to have trouble activating your physical card and reaching support. This is certainly not the experience we want for our customers, and we appreciate you taking the time to share your feedback. We would like the opportunity to look into this further and help resolve the issue, but we’re unable to locate your details based on the review alone. Please check your inbox (including spam or junk folders) for an email from noreply.notifications@trustpilot.com, and reply with the requested information so we can assist you directly. We’re here to help and work toward a resolution as quickly as possible.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/03/2026:**
Hello William, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Useless card
Useless card, can't be used everywhere. can't believe other company actually use this useless issuer, just dragging the company name down with terrible user experience. At this rate it would be much better to just send us some merchandise instead.
2026年5月31日
自発的なレビュー
My Prepaid Center からの回答
Hi there,
I'm sorry to hear about your experience and understand how frustrating it must be to have limitations when trying to use your card, and I truly appreciate you taking the time to share your feedback with us. We would like to help get this resolved and review what may be causing the issue, so please check your email for a message from noreply.notifications@trustpilot.com where we’ve requested additional information to better assist you. We will help you get this sorted out as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/02/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Bought a set of General tires in…
Bought a set of General tires in Canada. $50.00 rebate offered. Ok, follow all instructions to the letter and link goes to a blank page when you try and activate the card. Tried several times. Will spend 10 x that in my time trying to get the General $50 rebate I was supposed to receive on a $1000 set of tires. Now it says to contact the customer service. What a world we have created. Just give the customer the $50 bucks off at point of sale. Point is, they count on you giving up and walking away.........Edit: After trying later in the eve the glitch with the link was fixed. I was then able to activate my rebate card. I'm happy that it finally worked but I still believe a point of sale rebate is the genuine way to provide the rebate to the customer without all the hoops to jump through at my old age. Appreciate the help that was provided by all after I posted my 1st review. After thought it's still 1 star because of pain and suffering. Most reviewers have had a similar experience. I suspect my troubles haven't ended when I try and redeem this petty rebate with their card.
2026年5月25日
自発的なレビュー
My Prepaid Center からの回答
Hello Jamie,
We’re sorry to hear about your experience and understand how frustrating it must have been to run into a blank page while trying to activate your rebate card after carefully following the instructions. Let me help you with this. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather your information so we can further assist and look into this for you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 05/29/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Trying to load the website to redeem a…
Trying to load the website to redeem a code it will not load. I’ve tried multiple browsers etc. other pages load fine. Tried to contact but can’t contact because the page won’t load to give me contact information.
2026年5月27日
自発的なレビュー
My Prepaid Center からの回答
Hi there,
I’m sorry to hear that, and I understand how frustrating it must be when the website will not load and you are unable to redeem your code or find contact information. We will help you get this resolved. Please check your email for a message from noreply.notifications@trustpilot.com, as we have requested additional information so we can further assist you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/02/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Avoid at all cost
Avoid at all cost.
I received a gift card as part of a promotion from large company. The first transaction with the gift card went with no problems and it went all down hill from there. The help page on their website has a contact number that will not route you to any live agent. It is an automated response that does not allow you to select help with consistent declined transactions. After 10, yes 10 calls, I finally started going through different options and put on hold for 40 minutes only for the agent to tell me that they could not help me because it was detecting fraud. How could it detect fraud at a physical store and online merchants? So you can only use the card at your approved vendors?
By the way, the entire call was recorded as proof.
I had a remaining balance of $22.33 left to use and the transaction kept declining for that exact amount. I went onto numerous website and even went into the local sporting goods store to use the $22.33 and it declined at every transaction. This company will go to ends of the earth to with hold customers from using the remaining amount left of their card.
What is more frustrating to is that I found a forum where it shows that after you make a complaint on trust pilot or other websites, they leave a generic message and after the first email they never follow up. I am going to try to find a government agency to help me with this fraud.
2026年5月13日
自発的なレビュー
My Prepaid Center からの回答
Dear Rick,
We’re truly sorry to hear about your experience and understand how frustrating it must have been to encounter repeated declined transactions and difficulty reaching support, especially after multiple attempts and with a remaining balance still available. We take concerns like yours very seriously, including situations where transactions may be flagged for security reasons, and we want to review your case in detail to provide clarity and help resolve this for you. We also regret any inconvenience caused during your calls and appreciate you bringing this to our attention. Please check your email (including spam/junk folders) for a message from noreply.notifications@trustpilot.com, as we’ve reached out requesting additional information so we can locate your account and assist you further. We’re committed to following through and working toward a resolution.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 05/31/2026:**
Hello Rick, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Resolution
PooI have no cell phone and only one e-mail address, so when myprepaidcenter wanted to do a 2 point authentication, I couldn't do it. The verification code either went to my land line or to the email program I was already in. I couldn't have two messages open at the same time. There is no phone number to contact, other than for lost or stolen cards. I was trapped in a circle of "security" verifivation that did nothing but restrict access to the card.
After some seemingly attentive boilerplate responses and the request for more, confidential, information from what appeared to be a second company, I was told there was no issue, even though I still cannot use the card. I haven't been able to speak to a real person, nor has the situation been resolved. The entire experience would have been surreal if not for the fact that such episodes are now too common.
After being told twice that my situation had been resolved, in spite of there being no changes and the situation remaining unresolved, someone finally understood the problem and sent me a physical card. This was after repeated exchangrs via email that were exasperating, as I had to repeat what I had already explained, several times. There is no way that I have found to speak to a live person. Why the company would choose to not provide good customer service and only respond to complaints via a public platform is beyond me.
2026年5月26日
自発的なレビュー
My Prepaid Center からの回答
Hello,
We’re sorry to hear about your experience and understand how frustrating it must have been to encounter challenges with two-factor authentication, especially without access to a mobile device and while trying to manage verification through the same email session. Our security measures are designed to protect cardholders, but we recognize that in some situations they can create barriers to access. We’d appreciate the opportunity to look into your case and help find a solution—please check your email (including your spam or junk folder) for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather your details so we can assist you further.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 05/27/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
After I complained not able to buy Amazon Gift Card
After I complained not able to buy Amazon Gift Card with this prepaid Visa card. They replied: Different merchants, including Amazon, may have their own restrictions that can affect how prepaid cards are accepted, which can sometimes lead to confusion. Josh R. Myprepaidcenter.com" However, this is not an issue with Amazon or other merchants; the issue is specifically with your card.
I regularly use various debit, credit, and prepaid cards on Amazon without any issues. Your card is the only one that is consistently rejected when attempting this transaction. If your own official Q&A explicitly directs customers to buy a merchant gift card when split-billing isn't supported online, your cards should actually work for that purpose.
Blaming merchant restrictions when your card is the sole outlier does not solve the problem. I look forward to your email so you can look into why your specific cards are failing where others work perfectly.
2026年5月23日
自発的なレビュー
My Prepaid Center からの回答
Dear Tampa,
We’re sorry to hear about your continued frustration and appreciate you taking the time to follow up and share these additional details. We understand your concerns and want to reassure you that your case is already under review. Since you’ve previously provided your contact information, our team is actively looking into the issue and will be reaching out to you shortly with an update. We appreciate your patience while we work to better understand what’s causing this experience and aim to provide clarity and assistance as soon as possible.
Warm regards,
Josh R.
Myprepaidcenter.com
Registerred the card for the $80…
Registerred the card for the $80 rebate, tried using it a month later, declined because system wanted the exact balance?? Called the number on the back of card, got no where. Went online to check card usage, it quoted four purchases total $160. All the same date, April 28, 2026, all at Target.com7000target or Target.com. I've never used the card! Someone has figured out how to hack this card system. Forget filing a complaint the reviews are as low as possible. Michelin should be ashamed of its association with this rebate system.
2026年5月22日
自発的なレビュー
My Prepaid Center からの回答
Hi there,
We're very sorry to hear about your experience and understand how concerning this situation must be. This is certainly not the experience we want for our customers, and we would like the opportunity to help investigate what happened with your card. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather additional details needed to assist you further. We will help you get this resolved as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 05/26/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Charge fees which reduced balance and cause decline and hassle.
I received a notice that I had a virtual prepaid card from a class action lawsuit about a year ago. I activated the card and took a screenshot so I would know the details when I needed to spend it. I just added it as a payment method to my Amazon account and placed an order for just less than the card's balance. Within seconds I was informed that the payment was not valid. I no longer have the email for activation and, when I tried to retrieve the card using its details, on MyPrepaid Center website it told me I could activate the card.
According to their site I should be able to access the card if it is activated but they want the code from the email to do that.
Update: Finally able to get details of my card and they take fees off the balance so that was why Amazon was declined. So much for never expire. Awful website and experience but I was able to spend the reduced balance so only lost a little.
Thanks for contacting me offering to help. There is nothing to do. I have used the balance on the card but felt I had to give my feedback regarding the frustration I had in getting there due to the fact that fees are not shown upfront. When I took a screenshot of the card details I expected to be able to use the balance shown. I'm sure I checked a box confirming I had read the terms and conditions but that was a year earlier. When companies are charging me for a service I expect a clear statement and a note saying the balance will reduce over time due to fees should be on the card details page.
2026年5月15日
自発的なレビュー
My Prepaid Center からの回答
Dear Steve,
We’re sorry to hear about your experience and appreciate you taking the time to share these details. We understand how frustrating it can be to have a transaction declined, difficulty accessing your card without the original email code, and confusion regarding the available balance after fees were applied. We’re glad to hear you were eventually able to retrieve your card details and use the remaining balance, but we recognize that the process did not meet your expectations. We would like the opportunity to review your case further and provide clarification regarding access and fees. Please check for an email from noreply.notifications@trustpilot.com, as we’ve reached out to securely gather your information and assist you directly.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 05/19/2026:**
Hello Steve, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Got a $25 visa card
Got a $25 visa card. But it is being declined in every website.
2026年5月17日
自発的なレビュー
My Prepaid Center からの回答
Hello Dave,
Thank you for your feedback, and we’re sorry to hear that your $25 Visa card is being declined when trying to use it online, as this is not the experience we want for our customers. We would like to assist you further and review what might be causing this issue. Please check your email, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com, as we will need to gather some additional information to proceed with troubleshooting and support.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 05/20/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Wasn't able to spend this money…
Wasn't able to spend this money anywhere. Amazon. Aliexpress. Paypal. Revolut. They just stole my money. Don't trust them at all. Worst experience ever
2026年5月14日
自発的なレビュー
My Prepaid Center からの回答
Dear Pedro,
We’re truly sorry to hear about your experience and understand how frustrating it must feel to be unable to use your funds across merchants like Amazon, AliExpress, PayPal, and Revolut. This is certainly not the experience we want for our customers, and we take your concerns very seriously. We’d like the opportunity to look into this further and help resolve the issue for you as quickly as possible. Please check for an email from noreply.notifications@trustpilot.com, as we’ve reached out to gather some additional details needed to assist you directly. We appreciate your feedback and hope to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 05/17/2026:**
Hello Pedro, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Hola no he podido usar la tarjeta
Hola no he podido usar la tarjeta, dicenn comercios autorizados pero cuando la utilizo rechaza el pago
2026年5月12日
自発的なレビュー
My Prepaid Center からの回答
Estimada Jessica,
Lamentamos saber que ha tenido dificultades para usar su tarjeta y entendemos lo frustrante que resulta que el pago sea rechazado incluso en comercios indicados como autorizados. Agradecemos que nos lo haya informado y queremos revisar su caso con más detalle para poder ayudarle. Para ello, necesitaremos recopilar información adicional: por favor, revise y responda al correo enviado por Trustpilot desde noreply.notifications@trustpilot.com. Con esos datos, haremos todo lo posible por asistirle y aclarar la situación.
Warm regards,
Josh R.
Myprepaidcenter.com
**ACTUALIZACIÓN DE MYPREPAIDCENTER.COM 13/05/2026:**
Hola, Jessica. Muchas gracias por compartir sus datos de contacto con nosotros. Nuestro equipo está trabajando activamente en su caso y pronto recibirá una actualización. Agradecemos sus comentarios y esperamos resolver este caso a su entera satisfacción para restablecer su confianza en nuestro servicio.
Saludos cordiales,
Josh R.
Myprepaidcenter.com
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