My virtual Mastercard is being declined everywhere I try to use it. When I tried to check the card details I got the following error: Err-4012: We apologize. We have identified an error on our side. P... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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My virtual Mastercard is being declined everywhere I try to use it. When I tried to check the card details I got the following error: Err-4012: We apologize. We have identified an error on our side. P... もっと見る
企業が回答しました
My prepaid card from myprepaidcenter is activated but consistently declined (including for example at Amazon). The purchase attempts have been well within the card balance. I see that there seem to... もっと見る
企業が回答しました
I was given 4 of this gift cards from my employer as bonuses. I tried to use them several times online (as you have to pay $3 per card to have them converted to actual physical cards) to say they wer... もっと見る
企業が回答しました
This card is a promotional item through my company for redeeming rewards. I've had the card almost a year and its been fine for the most part. But recently I noticed some charges from Temu that I didn... もっと見る
企業が回答しました
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100%に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Horrible experience. I got a virtual card as an award from the company I work and I am unable to use it online across any vendors . (I am based out of India and I can only use it online). I have sufficient balance in the card (over 500 USD) but no way to use it. Unable to even find an email address to raise my issue.

My Prepaid Center からの回答
I have prepaid master card, but transactions are getting declined. I am from India. We are not getting any help as well

My Prepaid Center からの回答
So maddening. I was sent this card by Doctor to help! It has not worked yet!
I have tried multiple locations and online.
Maybe I should call hospital to return it

My Prepaid Center からの回答
Zero Stars. My Virtual Prepaid Mastercard is unusable because it is declined. The customer service phone line has a 90 minute wait with 50 plus callers ahead each time I try. There is no option on the website to submit an inquiry by e-mail. I cant believe how many reviews within the past few days are reporting the same problem.

My Prepaid Center からの回答
Worst experience. Got this card as an award from the company I work and I can't use it online. (Note, online is the only option I have). I have over 500 USD to spend however without a way. Pessible experience, the phone lines are only robots (better to have a FAQ only). No way to solve my issue.

My Prepaid Center からの回答
probably one of the top 3 worst platforms I've ever used. Poor quality website, no support, no people to help

My Prepaid Center からの回答
Got a $15 virtual Mastercard from MyPrepaidCenter, but it’s basically unusable. Every online purchase gets declined, and the 3-D Secure verification fails even though all my information is correct. I’ve tried multiple merchants with the same result. Really frustrating to have money on a card that I can’t actually use.

My Prepaid Center からの回答
**Facebook Privacy Settlement Mastercard — active balance but impossible to use**
I received a virtual Mastercard as part of the Facebook User Privacy Settlement. The settlement administrator confirmed that I should contact MyPrepaidCenter for assistance.
My card currently shows an available balance of approximately $30 and appears to be active. However, every online transaction I have attempted has been declined.
I have tried multiple completely unrelated online merchants, so this does not appear to be an issue with one particular merchant.
I am located in Lithuania, and I would like MyPrepaidCenter to investigate my specific card and determine why transactions are being declined.
The Facebook User Privacy Settlement administrator specifically directed me to MyPrepaidCenter or cardholder support at 1-844-340-1929.
I would appreciate it if a MyPrepaidCenter representative could contact me and investigate the card. I can provide the necessary card information securely through an appropriate support channel.
I am not posting my card number or security information publicly for obvious security reasons.
Thank you.

My Prepaid Center からの回答

My Prepaid Center からの回答
I have had an extremely frustrating experience with MyPrepaidCenter.
My virtual card cannot be added to Apple Wallet. I contacted MyPrepaidCenter several times, spoke with Apple, and also attempted to contact Mastercard. Apple advised me that the card appeared to be blocked by Mastercard, but Mastercard’s automated system could not even locate the card, so I was unable to reach anyone who could assist.
Despite spending approximately six hours on hold and speaking with different representatives, I still do not have a resolution. Instead, I have received conflicting explanations, generic responses, and instructions that do not address the actual problem.
The latest “resolution” was to use a secondary mobile device. I do not own a second device, and MyPrepaidCenter has not explained why another device is required, how this would solve the underlying issue, or what customers without a second phone are expected to do. Am I supposed to purchase another phone simply to access and use my own funds?
Even more frustratingly, my case has repeatedly been marked as resolved when it clearly is not. Closing a support ticket does not resolve the problem.
I have also submitted a formal complaint and requested compensation for the considerable time and inconvenience caused, but I am still waiting for a proper update, a complaint reference number, and a response from someone capable of investigating the Mastercard or digital-wallet restriction.
The customer service process has been slow, inconsistent, and lacking in ownership. I have been passed between MyPrepaidCenter, Apple, and Mastercard, while MyPrepaidCenter appears not willing or able to investigate the issue properly.
Based on my experience, I cannot recommend MyPrepaidCenter. Customers should not have to spend hours chasing multiple companies simply to use funds that already belong to them.
*****UPDATE 1 *****
24 hours later, still no response.
*****UPDATE 2 *****
48 hours later, still no response.
Please acknowledge receipt of my emails and provide a substantive response as a matter of urgency.
If I continue to receive no meaningful response, I will have little choice but to escalate the matter beyond the normal help desk process, including seeking legal advice regarding my rights and the appropriate formal complaint or regulatory channels available to me.
I would prefer to resolve this directly with MyPrepaidCenter, but the continued lack of communication and failure to address the substance of the complaint is making that increasingly difficult.

My Prepaid Center からの回答
This company is a plain fraud. I received the $35 card and it is being declined EVERYWHERE. Tried to call their "customer service" -- it is an automated system that provides bunch of useless info. Most people value their time and do not put up a fight for a small amount of money. Then, after 6 months the funds are forfeit and these fraudsters just pocket your money. Just as a matter of principle, I will file a complaint with the district attorney's office.

My Prepaid Center からの回答
I have used virtual prepaid Visa cards from MistPlay that are activated through myprepaidcenter.com multiple times without a single problem but I recently received 3 cards that I have not been able to use anywhere due to being declined. This has been extremely frustrating and stressful because the money from those cards was meant to buy a replacement phone for mine that just went out and because of this problem I have been left without a phone.
Will update review if problem is resolved.

My Prepaid Center からの回答
Card says funds don't expire then has a valid only date. Try to activate and it just spins after the information is entered--so can't activate, can't contact any one for resolution, can't create profile, so can't use. Exasperating and fraudulent.
Follow up. I was able to get card activated and used it before the deadline-not as planned however. The language on card is mixed so one has to be careful.

My Prepaid Center からの回答
I had gift cards that were stolen and once recovered - all my funds were eroded due to inactivity fees ($300). The customer service agent was incredibly nice but unfortunately wasn’t able to offer any recourse to recover any of my funds. Super disappointing.

My Prepaid Center からの回答
Received a Facebook Settlement virtual Mastercard.
Balance shows correctly, but every purchase is declined.
Transaction history is completely empty.
Please contact me.
My card has a balance, but every attempted purchase fails and no transaction history is generated at all.
Could you please verify whether this card is actually active on the Mastercard network?

My Prepaid Center からの回答
I would like to give them ZERO star if I can.
I cannot use my $40.00 prepaid Visa card from Receipt Hog at all. My card still has a full amount.
Even I cannot call their customer service. No live person to talk.
So frustrated.

My Prepaid Center からの回答
I received a virtual Mastercard through the Facebook Consumer Privacy Settlement and redeemed it successfully on MyPrepaidCenter.
The card shows the correct balance and is marked as "Active and ready to spend." However, I have been unable to use it anywhere.
At this point, the funds are effectively inaccessible even though the card appears to be active. Based on the number of similar reviews here, this does not appear to be an isolated issue.
There's no way to find their support agents!

My Prepaid Center からの回答
If you try to dispute a transaction, it gives you a form to complete and advises to email it, but no email address on the website and no email address when you search online for one?!?!?

My Prepaid Center からの回答
After talking to customer service my problem was resolved.

My Prepaid Center からの回答
Pathetic website, impossible to use anywhere. I have been asked to put what country I want to use it, yet again it is getting rejected everywhere. If zero starts was an option it would be the sole option
23/07/2026 UPDATE
I got a very generic reply that the reward has been redeemed, YEAH I KNOW , I DID. It is that I can't use it anywhere at all!
01/08/2027
Pathetic customer service. Their replies are like, "everything is ok with your card, solved".
I don't expect any solution from these scammers.

My Prepaid Center からの回答
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