My virtual Mastercard is being declined everywhere I try to use it. When I tried to check the card details I got the following error: Err-4012: We apologize. We have identified an error on our side. P... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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My prepaid card from myprepaidcenter is activated but consistently declined (including for example at Amazon). The purchase attempts have been well within the card balance. I see that there seem to... もっと見る
企業が回答しました
I was given 4 of this gift cards from my employer as bonuses. I tried to use them several times online (as you have to pay $3 per card to have them converted to actual physical cards) to say they wer... もっと見る
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This card is a promotional item through my company for redeeming rewards. I've had the card almost a year and its been fine for the most part. But recently I noticed some charges from Temu that I didn... もっと見る
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企業情報
当該企業による記述
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
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1.3
ひどい
1124件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
“Funds never expire” is a ruse
Crooks. The “funds never expire” that is protected by federal law are loopholed by this company. I have a small lot of gc’s from Verizon that got packed away. I was told because of inactivity, I was charged a monthly maintenance fee that ate into my balance. Several hundred dollars of money they took from Verizon, they are keeping for fees to manage their own account. How can you write funds never expire and then essentially steal someone’s funds by paying yourself??
EDIT: I was asked to provide a reference number in the follow up email. I don’t have one. Please give me a proper email address to handle this so I can send you my card numbers to review.
**UPDATE 5/17/26** I only included one card. I have multiple as I received them all at once. How can I send you all of them?
**UPDATE 5/28/26** As expected, they respond quickly to act like they’re looking into it, but I heard crickets after I submitted information. I stand by my use of “crooks”.
2026年2月27日
自発的なレビュー
My Prepaid Center からの回答
Hello,
We’re very sorry to hear about your experience and understand why the maintenance fees and the way this was explained felt upsetting and unfair, especially when you expected the funds not to expire. We recognize how frustrating it is to discover that balances were reduced over time and appreciate you sharing your concerns and feedback. We do want to review your specific cards and history to see how we can help, but for your security we can’t collect card numbers publicly. Please check for an email from noreply.notifications@trustpilot.com, which will allow you to share your information securely with our team so we can look into this further and properly assist.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 05/17/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
I love it …
What i like about this card is that you use it everywhere and it is good for the company to give back i love it need company like this
2026年5月2日
自発的なレビュー
My Prepaid Center からの回答
Dear Ornetta,
Thank you so much for taking the time to share such a thoughtful 5‑star review! We’re delighted to hear that you enjoy the flexibility of using your card everywhere and that you value our commitment to giving back. Creating a convenient, reliable experience while supporting our customers is exactly what we strive for, and your kind words truly motivate our team. We sincerely appreciate your support and are grateful to have customers like you as part of the MyPrepaidCenter community.
Warm regards,
Josh R.
Myprepaidcenter.com
Do not buy these cards.
Do not buy these cards.
Card expired with funds still on the card. Unable to access my money even though card explicitly says "funds do not expire". I am unable to speak on phone due to disability and there is no way to contact support over email.
2026年4月29日
自発的なレビュー
My Prepaid Center からの回答
Hello,
We’re very sorry to hear about your experience and understand how upsetting it must be to see funds become inaccessible, especially when the card indicates that funds do not expire. We also sincerely regret the difficulty you faced reaching support and appreciate you sharing the additional context regarding communication accessibility. We want to help review the status of the card and available options. Please check for an email from noreply.notifications@trustpilot.com, where we’ve requested your information so we can assist you further in a secure and appropriate way.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 04/30/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Always Declined
Have two cards from 2025 that will not be accepted anywhere. Never had this problem before. Declined adding to Samsung Wallet, Google Play, and Amazon. Would not purchase cards from this company.
2026年4月28日
自発的なレビュー
My Prepaid Center からの回答
Dear Brandon,
We’re sorry to hear about the trouble you’ve had using your cards and understand how frustrating it is when they’re declined, especially if you’ve never experienced this before. Issues with acceptance in digital wallets or online merchants can sometimes be related to activation, verification, or merchant-specific restrictions, and we’d like the opportunity to review this with you. To proceed securely, please check for a message from noreply.notifications@trustpilot.com, as we’ve requested your details there so we can look into this and work toward a resolution.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 04/30/2026:**
Hello Brandon, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Card will NOT be accepted by shein
Card will NOT be accepted by shein. I tried to contact My PrepaidCentre but the query would not be submitted because "First Name is Invalid". It is the name they used when emailling me re my setting up an account. I am on hold on the phone but do not expect anyone to answer much less help.
2026年4月24日
自発的なレビュー
My Prepaid Center からの回答
Hello Lan,
Thank you for sharing your experience, and we are sorry to hear about the difficulties you encountered using your card with Shein and while trying to reach us. We understand how frustrating it is to see an error when submitting a query and to feel unsupported while waiting on the phone. To help us securely review your account and assist further, please check your inbox for an email from noreply.notifications@trustpilot.com and respond directly to it with your details. Once we receive that information, our team will be able to investigate and work toward a resolution.
Regards,
Maurice V.
Myprepaidcenter.com
Wanted to check balance
Wanted to check balance, card disappeared. Called the agent to get a balance and he stated I would receive an email. Never got the email. I had a 300 dollar recall from the Midea Air Conditioner recall. Absolute Scam.
Follow up, after the company reached out they were able to find my missing card which still had 67 dollars on it after being assured that it was all used up by their call in center. I am sure this was just a “glitch” not a company systematically loosing customers money and repeatedly denying it. Still haven’t been able to see a full accounting of the transactions.
2026年4月20日
自発的なレビュー
My Prepaid Center からの回答
Dear David,
We’re very sorry to hear about your experience and understand how frustrating it must have been to encounter issues while trying to check your balance, followed by not receiving the expected email and being unable to access the funds from your recall card. This is certainly not the experience we want for our customers, and we regret the confusion and concern this caused. We’d like the opportunity to review what happened and assist further. Please check your email for a message from noreply.notifications@trustpilot.com and follow the instructions provided so we can securely gather your information and look into this matter for you.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 04/22/2026:**
Hello David, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
HOW CAN THIS BE LEGAL
I had a $50 gift card from this place - it expired in a year before I could use it- that is fast - I called to have it renewed and they said 'too bad it expired'. I asked where the money went - do they just keep it for themselves? They hung up on me when I asked. They are literally stealing money.
UPDATE 1 - And yea per your response below there is no email in my junk folder or anywhere else. You know what you are doing- you offer short dated gift cards and then pocket the money when they expire instead of extending the expiration date or issuing a new gift card- at least that what you are doing to me. Never again. This was a corporate gift to employees; I am an executive at my company and we will NEVER use this scammy rip off website again - nobody should. Look at your ratings on here- there is a reason there are so low!!!! DO NOT USE THIS COMPANY!
UPDATE 2- trust pilot now threatening to take my review down- I don’t know why. I’m. A real person, this really happened, this company behaves Iike a giant scam, they never sent me an email, avoid and do not use. LOOK AT THESE RVIEWS!
2026年4月16日
自発的なレビュー
My Prepaid Center からの回答
Hello there,
Thank you for taking the time to share your experience. We understand how frustrating it can be to discover a gift card has expired before being used, and we are sorry to hear that this situation left you feeling disappointed and unheard. We would like the opportunity to review your specific case and provide accurate information regarding your card. Please check your inbox, including spam or junk folders, for an email from noreply.notifications@trustpilot.com and reply directly there so we can securely gather the details needed to assist you further.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 04/21/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
These scam artists give you a very…
These scam artists give you a very short window to even use your funds. After a month they simply adjust your balance to zero and I'm assuming they keep your money. I lost $100 to their greedy policy. Avoid using this service as it is a scam.
2026年4月18日
自発的なレビュー
My Prepaid Center からの回答
Hi Bob,
We are sorry to hear about your experience and understand your frustration regarding the expiration of funds and the balance adjustment you described. We would like the opportunity to review your specific situation and assist further. To do so, please check your email for a message from noreply.notifications@trustpilot.com and respond with the requested information so our support team can look into this matter for you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 04/21/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
card not authorizing online
Just now successfully activated a card. However it cannot be used on Amazon (appears to be rejected at payment card authorization) and says to contact my bank?? Cannot check my billing address/phone number on myprepaidcenter.com. Spent an hour going around in circles.
Edited 3 days later: Phoned 'customer service' within 24 hrs. They were very polite, canceled my e-card and promised a replacement. 2 days later, still no code or new one! Somebody from myprepaidcenter, SEND ME EMAIL telling me how to get a replacement. Exactly what details do you need to provide me a replacement?
Edited 4/20: Phoned, got a 3rd replacement e-Mastercard, attempted to use via Amazon while online with myPrepaidCenter. Turns out its an "enticement card" that only a specific list of merchants will accept (Amazon, Apple, paypal, google, Target, fast food, etc NOT on that list). I requested a physical card (with attached fee!) 'cause I'm tired of the hassle. What a rip-off. Tell us in advance Amazon etc won't authorize our gift e-cards!
Edited 5/12: Received a physical card (did pay $3 for the privilege). This card not accepted by Amazon either. It did work at a local grocery store after swiping multiple times. Will use it up as fast as possible. What a bad experience with myprepaidcenter cards!
2026年4月10日
自発的なレビュー
My Prepaid Center からの回答
Dear Silvere,
We’re sorry to hear about the trouble you experienced after activating your card, including the declined transaction on Amazon, the message asking you to contact your bank, and the difficulty checking your billing address or phone number on our site. We understand how frustrating it can be to spend so much time trying to resolve these issues, and we appreciate you bringing this to our attention. We do want to help look into this further, but we’ll need to gather some details privately. Please check your email for a message from noreply.notifications@trustpilot.com and respond to it with the requested information so our support team can review your card status and assist you directly.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 04/19/2026:**
Hello Silvere, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Apperently you cannot use these outside US
Apperently you cannot use these outside the US, or so it seems. Got two valued each at 250 Dollar from a Social Contast from a US based company. But since I am based in germany I don't think I can use them. or atleast I haven't found any shops thats accepting these.
So 500 Dollar down the drain. If there is a possible solution I would be really happy to see it. But I won't be calling overseas.
What solved it for me:
Activated the card within the card center, downloaded the app, registered the card in the app, from the app to Google Wallet. Used VPN from the US on my phone and then were able to use it.
Not really simple
2026年4月12日
自発的なレビュー
My Prepaid Center からの回答
Dear Lars,
We’re sorry to hear about the inconvenience and disappointment this situation has caused, especially given the value of the cards and the fact that they were received from a U.S.-based company while you’re located in Germany. We understand how frustrating it can be to encounter limitations on where the cards can be used and to feel unsure whether there’s a viable solution—particularly if calling internationally isn’t an option for you. We’d truly like to look into the specific details of your cards and see what assistance or clarification we may be able to provide. Please check your email for a message from noreply.notifications@trustpilot.com and reply directly to it with your information so we can securely review your case and assist you further.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 04/14/2026:**
Hello Lars, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Received 2 gift cards totaling $100 and…
Received 2 gift cards totaling $100 and they decline every time I use them. Now they are saying they have expired and will not fix it. What a scam. Take the money from peoples good will and just keep it all. Getting rich through a back door 5 finger discount!
2026年4月10日
自発的なレビュー
My Prepaid Center からの回答
Hello Hayley,
We’re very sorry to hear about your experience and understand how upsetting it must be to have your gift cards decline with each attempt to use them, and then be told they are expired without a resolution. We recognize how frustrating and concerning this situation is, and this is not the experience we want for our customers. We would appreciate the opportunity to review your case and see how we can assist—please check your email (including your spam or junk folder) for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary information to investigate this further and help resolve the issue.
Warm regards,
Gaby S.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 04/14/2026:**
Hello Hayley, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Not possible to redeem my money
I received an email with a code I needed to redeem. I have done this once before which worked perfectly. However, this time, I cannot login to you website, I cannot get a new password, and I cannot redeem my code. Everytime I do ANYTHING, it says: "err-1003: Oops. There's an error on our side. Please try again soon". For 3 days now. And it is not possible to get any help from your customer service as it is a joke and only AI.
2026年4月10日
自発的なレビュー
My Prepaid Center からの回答
Hello Natasja,
We’re very sorry to hear about the difficulties you’ve been experiencing, especially after having a smooth experience previously. We understand how frustrating it must be to be unable to log in, reset your password, or redeem your code due to repeated error messages, and to feel that support has not been accessible when you needed it. This is certainly not the experience we want to provide. We’d like the opportunity to look into this further and help resolve it for you—please check your email (including your spam or junk folder) for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary information to assist you as quickly as possible.
Warm regards,
Gaby S.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 04/12/2026:**
Hello Natasja, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
I was given a 15 dollar prepaid card…
I was given a 15 dollar prepaid card and i tried to use it on amazon, on cashapp, and to buy my kid a game and it kept declining everywhere. After reading these other review it makes me wonder whether this was worth the hassle. I want my money back! This makes no sense!
2026年4月6日
自発的なレビュー
My Prepaid Center からの回答
Dear Bel,
We’re sorry to hear about the frustration you’ve experienced with the $15 prepaid card and understand how disappointing it is when a card is declined, especially when trying to use it on multiple platforms and for something important like a game for your child. We want to help look into why the card may not have worked as expected and see what options may be available. At this time, we’ll need to gather additional details to investigate further. Please check your email for a message from noreply.notifications@trustpilot.com and reply with your contact information and any relevant card details so our team can assist you directly.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 04/07/2026:**
Hello Bel, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
They don't want to give the money
They don't want to give the money. When you call the number, it goes on and on
This should be easy when u get the number, expire date and security. But it says zero balance
2026年4月1日
自発的なレビュー
My Prepaid Center からの回答
Hi there,
Thank you for sharing your experience. We understand how frustrating it can be to see a zero balance when you expect funds to be available, especially after entering the card number, expiration date, and security code, or when calling the phone number does not quickly resolve the issue. We would like to review this further, but for security reasons we need some additional details from you. Please check your email for a message from noreply.notifications@trustpilot.com and reply directly to it so we can securely gather your information and assist you as soon as possible.
Regards,
Maurice V.
Myprepaidcenter.com
Would give a Zero Star if I could
If I could give this site and card a zero I would. I was given a $150 visa card by my workplace which is a very large company. I activated the QR code and kept forgetting to use it. I finally tried to use it and it was denied. I just got off the phone with customer service and they tell me it was activated by someone with a different name. I am not sure if this is fraud or what. It has never been used and they will not send me a replacement card as it does not match what is in their system. This site is pathetic and the customer service is pathetic also. Do not give any of these gift cards out ever. Look at all of the negative reviews. Going to go to Better Business Bureau next
2026年3月27日
自発的なレビュー
My Prepaid Center からの回答
Hi Julie,
We are very sorry to hear about your experience and understand how frustrating this situation must be, especially given the value of the card and that it was received through your workplace. We take concerns about account mismatches and potential fraud very seriously, and we would like the opportunity to review this further. For privacy and security reasons, we are unable to request personal details publicly, so please check your email from noreply.notifications@trustpilot.com and use the provided link to share your information securely with our team. Once we receive those details, we will be happy to review the situation and assist as much as possible.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 03/31/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
All transactions declined and no customer service
I received one of these virtual cards for almost $500 because one of my purchase items were re-called. I have almost $300 balance on the card and all the transactions keep getting declined.
I called them several times and no one picks up. I've literally been waiting for them to pick up for several hours at a time and they never respond. Absolute scam of a company. Give me my damn money.
2026年3月26日
自発的なレビュー
My Prepaid Center からの回答
Hi Dori,
I’m sorry for the declined transactions and for the difficulty reaching us, I understand how frustrating this is especially with nearly $300 left on your virtual card. We want to help resolve this quickly. Please check your inbox for an email from noreply.notifications@trustpilot.com and reply there so we can securely gather the details we need to investigate your card and the declined attempts. Once we receive your information we will review the account, identify the cause of the declines, and work with you on the fastest path to access your funds.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 03/31/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Multiple cards are not working and…
Multiple cards are not working and seemed to have been disabled for no reason.
2026年1月1日
自発的なレビュー
My Prepaid Center からの回答
Dear Benjamin,
We’re very sorry to hear that multiple cards are not working and appear to have been disabled, and we understand how frustrating this situation must be. We want to help resolve this as quickly as possible, but we’ll need to gather a few details to look into your specific cards. Please check your inbox for an email from noreply.notifications@trustpilot.com, as it contains a secure way for you to share the information we need to assist you further. We appreciate you bringing this to our attention and look forward to resolving it for you.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM GIFTCARDS.COM 03/30/2026:**
Hello Benjamin, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Please stop the delays and release my funds
I have sent many emails and many follow-ups,but there is still no action and no resolution.
This has been a horrible experience. The card was redeemed in December, and until now I still cannot access my money.
Why is it so difficult to release my money?
In your Trustpilot replies, you show that you care about customers, but in reality there is no real action — only standard responses and delays.
CS19272049
Please stop the delays and release my funds.
2026年3月23日
自発的なレビュー
My Prepaid Center からの回答
Dear Carter,
Thank you for sharing your concerns in such detail. We understand how important this matter is to you, and we truly appreciate your continued follow‑ups. We reviewed your case number CS19272049, and our team is still actively working on it. We would appreciate your patience as we resolve the documentation-related requirements, but please rest assured that we will reach out shortly with guidance on the next steps and how we can proceed. We genuinely value the opportunity to assist and are committed to getting this resolved for you.
Warm regards,
Josh R.
Myprepaidcenter.com
My virtual prepaid card has been…
My virtual prepaid card has been blocked for several weeks.
I cannot use it at any merchant, not even on Amazon, and I am also unable to load any funds.
The card still has balance and does not expire until May 27, 2027.
I have tried to find support, but there is no working contact option available.
Please contact me and help resolve this issue as soon as possible.
This is very frustrating as I cannot access my own money.
UPDATE (30.03.2026):
I received the email notification, but it cannot be replied to (noreply address).
I did not receive any direct contact message.
Please provide a working contact method or resend a message where I can reply with my details.
My card is still not working.
UPDATE 3 (13.04.2026)
I still have not received any response or any working contact method.
My card remains blocked, and I cannot access my funds. The balance on my card is approximately $1500, and the card is valid until May 2027.
This situation is extremely concerning, as I am unable to use or access my own money.
If this issue is not resolved immediately, I will escalate this matter to the appropriate authorities and file a formal complaint.
Please resolve this urgently.
2026年3月23日
自発的なレビュー
My Prepaid Center からの回答
Dear Kris,
Thank you for sharing your experience with us. We’re sorry to hear about the trouble you're having with your virtual prepaid card, and we appreciate the clear details you’ve provided. We’d like to review this further and assist you directly. Please check for an email from noreply.notifications@trustpilot.com, as we’ll need your information to look into the matter and help resolve it as quickly as possible. We value the opportunity to support you and are here to help.
Warm regards,
Josh R.
Myprepaidcenter.com
Card had a short expiration date and we…
Card had a short expiration date and we did not use it in time. Tried to got small extension, but forgot again. If money is given to you as a rebate, and these cards are used, then there should not be an expiration date. Company is making bank off those that don't use short dated card!
Update: My prepaid center reached out asking me to respond in 3 days and gave me a phone number to call. Called that number and asked for person who left me the response. Was told there is no one by that name and that the card cannot be reissued. Even though I was told it would be reissued the last time I called.
Josh R: I did not receive an updated email to give you the information you are requesting. The original email expired and I cannot respond to it.
2026年2月1日
自発的なレビュー
My Prepaid Center からの回答
Dear MG,
Thank you for sharing your feedback, and we’re sorry to hear about the trouble caused by the short expiration date and the difficulty obtaining an extension. We understand how frustrating it feels when a rebate card expires before it can be fully used, and we appreciate you expressing your concerns about card validity and the impact it has on customers. We take comments like yours seriously, and we want to take a closer look at your specific case to determine what options may still be available. Please check your inbox for an email from noreply.notifications@trustpilot.com, where we’ve contacted you to gather the information needed to assist further.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 03/26/2026:**
Hello MG, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
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