My virtual Mastercard is being declined everywhere I try to use it. When I tried to check the card details I got the following error: Err-4012: We apologize. We have identified an error on our side. P... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My prepaid card from myprepaidcenter is activated but consistently declined (including for example at Amazon). The purchase attempts have been well within the card balance. I see that there seem to... もっと見る
企業が回答しました
I was given 4 of this gift cards from my employer as bonuses. I tried to use them several times online (as you have to pay $3 per card to have them converted to actual physical cards) to say they wer... もっと見る
企業が回答しました
This card is a promotional item through my company for redeeming rewards. I've had the card almost a year and its been fine for the most part. But recently I noticed some charges from Temu that I didn... もっと見る
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企業情報
当該企業による記述
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
連絡先
1.3
ひどい
1124件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Account statement isn't accurate, and I can't discuss with anyone.
I have received several cards from My Prepaid Center due to settlements in various class action suits. Like others have noted, sometimes they get refused at various merchants for no clear reason. In order to get the value out of my cards, I followed the advice to use them to add to my gift card balance at Amazon.
On one card, I verified the available balance and tried to pay for a gift card for that amount, but the transaction was declined. When I logged back into MPC's web site, it showed a balance $0.90 lower than before, but there are no listed transactions or fees to account for that difference.
After not finding a way on the website to contact someone, I tried calling the number provided, but none of the options there allow speaking to a person to discuss this issue.
I feel like they are hoping I will just go away, but I don't feel it's right that they just lowered my balance spontaneously without any explanation.
UPDATE 4/10/2026:
As you can see, a rep from My Prepaid Center reached out to me after seeing this review. I provided the requested information, and after some time for research, MPC offered a resolution.
I was able to use the full value of the card plus an additional card that had very little value.
I am revising the score from one star to three. I still think that MPC needs to do some work to make it easier for customers to reach them when there is an issue, but at least after posting my experience here, MPC did reach out to me and take care of the issue.
2026年3月20日
自発的なレビュー
My Prepaid Center からの回答
Dear Mike,
We truly appreciate you taking the time to share such a detailed account of your experience, and we’re very sorry to hear about the difficulty with your card being declined, the unexpected $0.90 balance reduction, and the challenges you faced trying to contact support. We understand how frustrating it is to see a discrepancy without any visible transaction or fee listed, and we want to review this closely so we can provide clarity and help recover any missing value if applicable. To move forward, please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out to collect the necessary information to investigate your card’s activity and assist you directly.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 03/24/2026:**
Hello Mike, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
This so called company is a joke they…
This so called company is a joke they need to be shut down they are absolutely terrible with customer service. I have had to deal with them on several different occasions, and I have been completely disappointed. I would recommend you not using them. Save yourself this trouble they will waste your time and take forever to do anything……. it’s now been about four maybe five days and I still haven’t got an email back. I’ve emailed them several times so aggravating get your shit together provide a level of service who would want to get.
2026年3月20日
自発的なレビュー
My Prepaid Center からの回答
Hi Joseph,
We are very sorry to hear about your experience and understand how frustrating it must have felt to wait for assistance and not receive the level of customer service you expected. This is certainly not the experience we want for our customers, and we would appreciate the opportunity to look into your concerns more closely. To protect your privacy and gather the necessary details to assist you, please check your email for a message from noreply.notifications@trustpilot.com and respond directly so we can help review and address your situation as soon as possible.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 03/24/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
I wish I could give them ZERO stars
I wish I could give them ZERO stars. Haven't used the card yet (got it for a Facebook class action suit) but am just trying like hell to get a human being to answer the phone to ask a few questions. Impossible!
Why is Facebook doing this to people, making them use this horrible card when money is owed to them? Who gets to keep the money when you finally give up? Facebook or My Prepaid Center?
****************
This reply to my review is total nonsense.
1) I never got this email Maurice refers to.
2) IF THEY REALLY DO HAVE PHONE SUPPORT WITH HUMANS, why doesn't Maurice post it here for me (and others) to call?
3) Why does Maurice say they would like the "opportunity to look into this"? JUST POST YOUR (GOOD) PHONE NUMBER! I'll call again.
****************
3/24/26 Maurice - Thank you for your phone number. I will call for help. Never got your email, but also, can't see how you could have KNOWN my email address from this site. ???
2026年3月17日
自発的なレビュー
My Prepaid Center からの回答
Hi Victoria,
Thank you for sharing your feedback. We are sorry to hear about the difficulty reaching a live representative and understand how frustrating that can be, especially when you simply want answers before using your card. We would like the opportunity to look into this with you directly and address your concerns about the card and the funds. Please check your email, including spam or junk folders, for a message from noreply.notifications@trustpilot.com, as we have reached out there to securely gather your information and continue assisting you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 03/24/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Total scam
Total scam. Can't transfer money off card, don't seem to be able to use it buy anything.
It's obvious that the business model is to keep the money, either for the company adding the money to the card or for the card company themselves.
These con artists really need investigating by the FTC
2026年3月18日
自発的なレビュー
My Prepaid Center からの回答
Hi Graham,
We are sorry to hear about your experience and understand how frustrating it can be when you are unable to use or access your funds as expected. We take concerns like this very seriously and want the opportunity to review your situation and assist further. To protect your privacy, we are unable to discuss account details publicly. Please check your email inbox, including spam or junk folders, for a message from noreply.notifications@trustpilot.com and reply directly to that email so we can gather the necessary information and help resolve this matter as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 03/24/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
They asked for my phone bill to receive…
They asked for my phone bill to receive replacement card that has $2. They dont have right to ask for that information even there no statement for it!
2026年3月18日
自発的なレビュー
My Prepaid Center からの回答
Hi there,
Thank you for sharing your feedback. We understand your concern regarding the request for additional documentation when seeking a replacement card, and we recognize how this may feel unexpected, especially for a small balance. Please note that in some cases, we may request certain information to help verify account ownership and protect our customers from unauthorized activity. We would be happy to review your situation further, but we will need your details to do so. Please check your email from noreply.notifications@trustpilot.com and reply directly to that message so we can securely gather the necessary information and assist you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 03/20/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Problema para comprar con tarjeta virtual
Pude usar la tarjeta sin problema en Noviembre y ahora no me deja hacer ninguna compra más, me sale que la transacción falla (la tarjeta expira en mayo y todavía tengo dinero disponible). Intenté comunicarme con el teléfono de atención designado para Argentina y, al llamar, me indica que el número no existe.
Necesito ayuda porque no quiero que se me expire la tarjeta y perder todo el dinero que tengo allí.
Actualización 19/03/2026
Desde TrustPilot me mandaron un mensaje para tener más información. Ya la he respondido así que estoy esperando una solución.
2026年3月17日
自発的なレビュー
My Prepaid Center からの回答
Estimada Agostina,
Gracias por compartir tu experiencia, y lamentamos la preocupación que esta situación te ha generado. Entendemos lo frustrante que es haber usado la tarjeta sin problema anteriormente y ahora encontrar transacciones fallidas, especialmente teniendo saldo disponible y una fecha de expiración aún vigente. También tomamos nota de la dificultad que tuviste al intentar comunicarte con el número correspondiente a Argentina. Para poder ayudarte de manera segura y revisar tu caso más a fondo, por favor revisa un correo enviado desde noreply.notifications@trustpilot.com, donde te solicitamos la información necesaria para brindarte asistencia personalizada. Estamos aquí para ayudarte a resolverlo cuanto antes.
Atentamente,
Josh R.
Myprepaidcenter.com
**ACTUALIZACIÓN DE MYPREPAIDCENTER.COM 19/03/2026:**
Hola Agostina, muchas gracias por compartir tu información de contacto con nosotros. Nuestro equipo está trabajando activamente en tu caso y pronto recibirás una actualización. Agradecemos tus comentarios y esperamos resolver este caso a tu entera satisfacción para que recuperes la confianza en nuestro servicio.
Saludos cordiales,
Josh R.
Myprepaidcenter.com
Went through the blood connection
Went through the blood connection, and got a $100 gift card. Card was activated correctly. Went to use the e card on my steam for the right amount, and it got declined. Tried a less amount, declined. Tried an even less amount, and same thing. Even tried using the funds on a different online store, declined. I can't even view my card number on the website to even copy and paste it if I need to. Got money and can't even use it!
2026年3月16日
自発的なレビュー
My Prepaid Center からの回答
Dear Lloydd,
We’re very sorry for the frustration you’ve experienced with your $100 digital card from The Blood Connection — from the activation working correctly, to multiple declines on Steam and other online merchants, and even being unable to view your card number on our site. We completely understand how upsetting it is to have available funds you can’t access, and we want to help you get this working as quickly as possible. Please look for an email from noreply.notifications@trustpilot.com, where we’ve requested a few details needed to review your card and assist you further.
Warm regards,
Josh R.
Myprepaidcenter.com
This is FRAUD and THEFT!
I received a 20.77 digital prepaid Mastercard about six months ago, and I have tried repeatedly to use it. I have run in circles, on the phone, on their website, getting declined by merchants. I have decided that it is impossible to use this card. It is also impossible to reach a human rep. This organization is crooked. If they manage to stall you long enough, the card expires and they keep your money. These actions by any other name are FRAUD and THEFT.
2026年3月17日
自発的なレビュー
My Prepaid Center からの回答
Dear Feivel,
We’re very sorry to hear about the difficulties you’ve faced with your $20.77 digital prepaid Mastercard, especially after months of attempting to use it, experiencing merchant declines, trouble reaching support, and feeling that the process has been unfair. This is certainly not the experience we want for our cardholders, and we appreciate you sharing the details so openly. To look into what happened with your card and provide proper assistance, please check for an email from noreply.notifications@trustpilot.com, where we’ve reached out to collect the information needed to investigate your account further and help resolve this.
Warm regards,
Josh R.
Myprepaidcenter.com
Virtual Card Failure. Continuous Errors and Blocked Balance
I have a virtual prepaid MasterCard balance stuck. I can't add the card to google pay, samsung pay or Apple pay in any way, it keeps showing an error. I can't even use my card anywhere. I have spent a lot of time trying to solve this problem but I can't solve it in any way. A completely bad card service company.
2026年3月15日
自発的なレビュー
My Prepaid Center からの回答
Dear Mahammad,
Thank you for taking the time to leave your review, and we’re sorry for the difficulties you’ve had trying to add and use your virtual prepaid Mastercard with Google Pay, Samsung Pay, or Apple Pay. We understand how much time you’ve spent trying to resolve this, and we want to help make things right. Trustpilot should have sent you an email from noreply.notifications@trustpilot.com so we can safely gather your information. Once you reply to that email, we’ll be able to look into what’s causing the issue and assist you directly.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 03/18/2026:**
Hello Mahammad, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
The card is unusable
The card is unusable, tried multiple online services, Revolut. No dice.
Feels like they're scamming both companies and users.
2026年3月15日
自発的なレビュー
My Prepaid Center からの回答
Dear Caligo,
Thank you for sharing your experience with us. We’re truly sorry to hear that your card hasn’t worked with the online services you attempted, including Revolut, and we understand how frustrating that must be. We’d like to review this further to ensure your card is functioning properly. Trustpilot should have sent you an email from noreply.notifications@trustpilot.com so we can securely gather your information. Once we receive your details, we’ll be able to investigate and help resolve this as quickly as possible.
Warm regards,
Josh R.
Myprepaidcenter.com
Bogus site?
Have attempted to use the prepaid card, and each time, it's been denied. Attempted to access the site to troubleshoot, and each time, I get bounced back. What good is my settlement money if I can't access it.
2026年3月14日
自発的なレビュー
My Prepaid Center からの回答
Hi Sheila,
Thank you for sharing your experience. We are sorry to hear about the trouble using your prepaid card and the difficulty accessing our site to resolve the issue. We understand how frustrating it can be when funds are not available as expected. To help us look into this and assist you further, please check your email for a message from noreply.notifications@trustpilot.com and respond directly to it with your details. Once we receive that information, our team will be able to review your situation and work toward a resolution.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 03/18/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Graduation cards expired
My daughter received 2 cards for graduation and didn't realize they expire. So upon calling the company to see if I could get her a new card they told me that there was a $0 balance since they charge monthy for non use. It's terrible and I will tell everyone not to purchase gilft cards ever again.
2026年3月13日
自発的なレビュー
My Prepaid Center からの回答
Hi Vicky,
Thank you for taking the time to share your feedback. We are sorry to hear about your daughter’s experience and understand how frustrating it must be to discover that monthly inactivity fees depleted the card balance. We would like to take a closer look and see how we can assist further. Please check your inbox for a message from noreply.notifications@trustpilot.com, as we have reached out to gather the necessary information to help resolve this matter.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 03/17/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Visa Prepaid Card keeps getting declined
I am not surprised to see so many 1-star reviews, and I would probably do the same. I received a $50 gift card for completing a survey and redeemed it for a Visa prepaid card on this website. However, when I tried to use it on several websites, all transactions were denied.
I submitted a support ticket to request a card replacement. Based on the reviews here, it may take weeks, and there is no guarantee that the new card will work either. This has been a waste of time. At this point, I’m considering just forgetting about the $50 gift card altogether. What a shame.
2026年3月13日
自発的なレビュー
My Prepaid Center からの回答
Hi there,
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the difficulties you’ve encountered with your Visa prepaid card. We understand how frustrating it is to have transactions declined after redeeming your reward, and we appreciate you letting us know. To further assist you and review your case in detail, please check your inbox for an email from noreply.notifications@trustpilot.com, as we need to gather some additional information from you. We’re here to help and want to make this right for you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 03/14/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Card is declined everywhere
Card is declined everywhere. I received a prepaid card from a Facebook class action, but I can't actually use it because it just gets declined or spits out an error everywhere I try to use it. I previously linked it to my PayPal months ago, but after using it didn't work, I unlinked it and tried to link it again, only for it to decline. I also don't know how to contact the company, as their "contact us" page only has a link to the login pages and a phone number for lost/stolen cards. I haven't had these issues with other prepaid cards from other vendors before. Not sure what to do with it at this point.
2026年3月11日
自発的なレビュー
My Prepaid Center からの回答
Hi there,
Thank you for sharing your feedback with us, and we’re sorry to hear about the trouble you’ve had using your prepaid card. We appreciate you taking the time to let us know, and we’d like to take a closer look so we can assist you further. Please check your inbox for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather a few details needed to review the issue and help resolve it. We look forward to getting this sorted for you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 03/12/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Absolutely horrible
Absolutely horrible, it’s so difficult to get and even more difficult to understand how to add to a different wallet that’s not even Apple.. All off a sudden when I did finally get funds my virtual card locks for no reason and now I can’t reach anyone.. this is a waste of time and is unacceptable and unprofessional.. if I read these before I would of never did this option.. if I can give zero stars I would.. PS they have a automated system to try and help you with adding card and it’s absolutely useless.. stay far away
2026年3月6日
自発的なレビュー
My Prepaid Center からの回答
Dear Greg,
We’re very sorry to hear about how difficult and confusing the process has been, from adding your card to a different wallet to having your virtual card unexpectedly lock and struggling to reach support. We understand how frustrating and unacceptable this situation feels, and we appreciate you taking the time to describe what happened. We want to take a closer look so we can help, so please check your email for a message from noreply.notifications@trustpilot.com, where we’ve requested the information needed to assist you further.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 03/12/2026:**
Hello Greg, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
useless!!!
useless!!!! i CAN NOT BELIEVE THAT GOOGLE JUST USED THIS PROVIDER! WASTE MY 1 HOUR
2026年3月5日
自発的なレビュー
My Prepaid Center からの回答
Dear Benjamin,
Thank you for taking the time to share your feedback with us, and we’re sorry to hear about the frustration you experienced while trying to use our services. We understand how inconvenient it can feel to spend time trying to resolve an issue without things working as expected, and we appreciate you bringing this to our attention. Your feedback helps us identify where we can improve, and we’d like to make sure you’re fully supported moving forward. If there’s anything specific we can look into, we’re here to help.
Regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 03/08/2026:**
Hello Benjamin, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Cannot login to myprepaidcenter
I'm trying to login since a week already and the website is simply not working. Resetting the password doesn't work either. The worst thing is that they don't have a contact email. I'm not willing to spend money on a phone call. Really frustrating
2026年3月4日
自発的なレビュー
My Prepaid Center からの回答
Dear Deuterio,
Thank you for sharing your experience, and I’m really sorry to hear how frustrating it has been trying to log in and reset your password. We understand how difficult it is when the website isn’t cooperating and you can’t find the support channel you need. We’d truly like to help get this resolved for you. Please check your inbox for a message from noreply.notifications@trustpilot.com, as we’ve reached out to request the information needed to look into your account and assist you further. We’re here to help and appreciate the chance to make this right.
Regards,
Josh R.
Myprepaidcenter.com
Fraudulent charges immediately after activation – zero support
I redeemed a Visa Prepaid Card on Feb 27, 2026, only to find a fraudulent $250 transaction posted just three days later. Since then, my experience with MyPrepaidCenter’s support has been a nightmare. I have tried calling multiple times to resolve this, but I am consistently met with disconnected calls or no answer from the dispute department.
I have now sent a formal dispute email with the completed Cardholder Dispute Form (on March 3) have to see if I actually get a response from this channel, but the lack of immediate phone support for a fraud case of this size is unacceptable. Be very cautious with these cards—they appear to be vulnerable to fraud and the "support" system is designed to be unreachable.
2026年3月3日
自発的なレビュー
My Prepaid Center からの回答
Hi Mayank,
Thank you for sharing your experience, and we are very sorry to hear about the fraudulent transaction and the difficulty you have encountered when trying to reach our support team. We understand how urgent and concerning this situation is, and we want to assist you as quickly as possible. Please check the email you should have received from noreply.notifications@trustpilot.com, as we need your card and contact details through that secure channel so we can properly investigate and support your dispute request.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 03/04/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
i received a card 30$ i tried using it…
i received a card 30$ i tried using it on a ton of sites non of them working they just give you a dead card don't bother purchasing if my issue is to be resolved I'll take down the review but for now nothing back FROM them after multiple "ESCALATIONS"
2026年2月3日
自発的なレビュー
My Prepaid Center からの回答
Hello,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your $30 card has not been working on multiple websites and that you have not received an update despite several escalations. We understand how frustrating it is to feel like you were given a non‑functional card, and we appreciate you bringing this to our attention so we can review what happened. We want to help resolve this as quickly as possible, so please check your inbox for an email from noreply.notifications@trustpilot.com, as we have reached out through Trustpilot to securely gather the information needed to continue assisting you. Thank you again for giving us the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
Card blocked immediately after activation — no customer support
I received a prepaid Mastercard as a gift and activated it through MyPrepaidCenter.com. Shortly after activation, I added the card to my Samsung Wallet and attempted to make a legitimate purchase while traveling. The card was immediately blocked for "security reasons."
I called customer service at 1-888-371-2109 and waited over 10 minutes with no answer. I have $226.19 remaining on my card that I cannot access. The cardholder name is Yanyi Chen, and my registered email is baitaoliang@gmail. Card ending in 2712.
I am requesting that my card be unblocked immediately, or that my remaining balance be transferred to a replacement card or refunded by check. Please contact me via email as I am currently overseas and unable to keep calling.
2026年3月3日
自発的なレビュー
My Prepaid Center からの回答
Dear Brian,
Thank you for sharing your experience, and I’m very sorry for the frustration caused by the card being blocked after activation and by the difficulty reaching our support team. We understand how concerning it is to be unable to access your remaining balance while traveling, and we want to get this resolved for you as quickly as possible. To protect your account, we need to verify a few details—please check your inbox for a message from noreply.notifications@trustpilot.com, as this will allow us to securely gather the information needed to review the block on your card and assist with unblocking or replacement options. We look forward to helping you get this sorted promptly.
Warm regards,
Josh R.
Myprepaidcenter.com
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